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I quit and here's why...
In the past, there were hiccups in getting our mail. As of late, everything had been fine and dandy and then it started going back downhill. Here's some of the issues:
1. I started asking Regus why there's such a need to close for every single Federal holiday, with no good answer or reply. This includes questioning Regus about being closed on the 19th of June. It seems a bit superfluous to celebrate every Federal holiday, especially two 'race-based' holidays. I highlighted this with your Community Managers at both your Cranberry Township and Pittsburgh, PA locations. Your Cranberry Township location demographic aren't interested in you being closed on the 19th of June. You're a for-profit business and so are we. Our expectations were that you stay open for us to get our mail, etc,. A lot of our mailings are time-sensitive, but then you're closed. When does it stop? If the Feds approve another holiday, what... you'll be closed again? It makes no sense. You have no standards.
2. I spoke with [edited]. I explained my opinion and my disapproval with how the front desk employees are continuously away from their desk. I explained that they are challenged on many levels. I was given the wrong mail on multiple occasions, missing front desk resources, etc,. She didn't like my take, she actually started yelling at me. How dare you allow your "community managers" to yell at customers? Who do you think you are here? You will lose more and more business, treating customers as such.
3. Your Account Services' follow-up support is ineffective. There have been multiple times where I submitted an issue via ticket / confirmation number and it's fallen on deaf ears. Additionally, it's embarrassing speaking with them. A lot of broken English and their inability to understand some very basic English words. You're obviously outsourcing this to a foreign country. Bad form. An example, I had called up to complain about the lack of resources at your Cranberry Township location. After speaking with Account Services, they shot an E-mail to Cranberry location and stated that I wanted to quit. I never said that. At that point, I didn't want to quit. I'm not even sure where they got that from, actually. Their listening skills are challenged.
BTW, I've greatly expanded the Medical Credentialing aspect of my business. Within this model, we make suggestion to medical provider clients who want to do 'telehealth' / 'telemedicine' to lease virtual office space, etc,. To make a long story short, our medical provider clients need a physical location in order to be credentialed. We WERE going to reach out to Regus to see if we could either partner or get a bulk rate for virtual offices in every State and Commonwealth in the US. That was going to be ~100 locations across many different cities. Low-end, you would have made, at least, $15K / month from us.
Not anymore...
Desired outcome: Try harder, listen to your customers. Get an account management staff that speaks better English. IOW, broken English galore. It's embarrassing to have to listen to that and on top of it, they don't listen.
Blah, blah, blah... You can make up all of the excuses that you want. You're just unable to digest the constructive criticism and don't like what I have to say about your pathetic group. You're wasting customers' time and money with shouting, rude and inefficient employees and management.
I'll never spend a cent with Regus and / or associated groups. Stop the BS virtue signaling and pandering. You should be ashamed and embarrassed in equal measure.
