Regus review: Urgent situation: client conflict and front desk response concerns

I'm reaching out about a really tough situation I faced last friday. My company is located at 777 Hornby Street, Vancouver, BC, V6Z 1S4. I had two clients who got really angry last friday, and it scared me a lot. So, I went into my office and quickly sent an email to the front desk, asking them to help the clients leave. But they didn't do anything, and things just got worse. The clients came to my office door, and the lady started shouting and saying mean things to me. She even tried to open the door forcefully.

I was so scared that if she heard me talking to the police, she might break the door. So, I kept sending emails to the front desk, asking for security to come. But they didn't. The situation kept getting worse, with them yelling at me and trying to record my office. Eventually, they left, and I immediately filed a police report.

I'm disappointed because the front desk didn't do much to help. I sent them more than 11 emails asking for security, but they just sat there and didn't call anyone. I'm thinking about reporting this to WorkSafe BC, as it's a serious problem.

I just want to know what I can do if I want to complain about them. And if the lady had broken the door or something, when should the front desk have acted? I'm really upset with how they handled everything.

Thanks for listening and understanding.

Sincerely,

Mahnaz Abolghasemi