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3.2 4 Reviews 604 Complaints
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Rehlat Complaints 604

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6:58 am EDT
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Rehlat Refund Not Received - booking ID 1858942

We tried to book a ticket in rehlat on 22 Sep 2021(booking ID 1858942). Amount of AED 2261.42 deducted but booking was not successful. So according to the discussion with customer care executive we requested for the full refund. 23rd Sep 2021 We got reply from rehlat "As per your request, we have canceled your ticket and processed it for refund. The refund amount of 2273.92 AED will be processed within 24 hours from our end and should be credited within 1-2 weeks maximum as per your respective airline refund credit timelines." Today 23 oct 2021. Until now the amount not credited to our card. And while sending mails no response, If we call them they are telling within 24hrs we will get the refund.
Similarly other refund also pending for following booking IDs
booking ID: 1855326 AED 750.45
booking ID 1837293 AED 1449.21
booking ID: 1826731 AED AED 547.13

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3:22 pm EDT
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Rehlat Wrong flight information and now rehlat not making the refund

This is related to booking id 1862882.
The site was showing misleading information saying its a non-stop direct flight.

When I checked with airline found the flight is having a layover. When I have to travel with kid I am not able to compromise specially when it is mistake from REHLAT not me.
I requested full refund but they are not ready and asking they will charge cancallation charge which almost 75% of the fare amount.

whenver I call customer care they dont have a answer and ask for another 24hour to get bacm.

I can not accept the fraudant beahve and such customer service.

Desired outcome: Full refund for the ticket price paid

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11:16 am EDT
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Rehlat Refund corona season flights

I'm waiting for refund amount from last 18 months from Rehlat travel but no response. I checked with oman airlines they said amount processed on 1st October 2020. The below is the ticket details

Rehlat Booking NO 1535569
Ticket NO [protected]
Passenger Name Abdul Hussain
7th April 2020 Kwi to Hyd return 27th April 2020

Rehlat Booking No 1535585
Ticket No [protected]
Passenger Name Abdul Hussain
27th June 2020 kwi to Hyd return 6th August 2020.

Regards
Hussain

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Update by Hussain.9700
Oct 19, 2021 3:26 am EDT

Oman Airlines also sent the mail to Rehlat but no response from Rehlat. I continuously calling daily they are saying the same word like template. Even i contacted them in Facebook messenger there also not getting answer.

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3:32 pm EDT

Rehlat 1860164 booking id amount deducted ticket not issued and refund not yet credited to bank

Dear all

1860164 booking id
i am very much disappointed with rehlat travels . I tried to book ticket from cochin to sharjah on 05 oct 2021. Amount deducted from my credit card is 1306.41 and rehlat money aed 40 total 1346.41. Later on when i checked in my credit card statement it is showing 1342.91 + rehlat money aed40 total is 1382.91
but ticket was not confirmed, rehlat informed me fare incresed by aed 70 but when i saw air arabia site fare was same. Rehlat asked me to pay aed 70 more or requested me to cancel transactyion to process full refund.
I requested them to process full refund .They told me within 15 days refund will be processed but now it is 16 days passed refund not yet credited back to by credit card
please beware of this fraud company before booking

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10:20 pm EDT
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Rehlat Ticket refund not received

Flight booking id 1749644
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I cancelled the flight booking id 1749644 and I apply for the refund around a one half year ago, yet now I didn't get any refund from your side. I ask the airlines also they give me the answer that they initiated the refund already, rehlat not initiate the refund yet they cheating the customers, before also I raise the complaint and its shown as resolved, but they not resolving the complaint please do needful for this case.

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Update by Sankar Gartham
Oct 28, 2021 11:42 am EDT

I submitted online application ten days before but still not received amount

Update by Sankar Gartham
Oct 13, 2021 10:21 pm EDT

Please do needful

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2:19 pm EDT
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Rehlat Refund for booking id 1665515

I sent hundred reminders to get my money back
I called the customer care department many times but to no Avail
I don't know why Rehlat confiscated my money
why this carelessness and negligence
around 1 month passed and no refund.

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3:39 am EDT
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Rehlat Tickets non issuing and no refund , a scam

I booked 6 tickets for almost 6K SAR, the second day I was asked by email to pay additional 750 SR to issue tickets . When I refused they said they will redund me in a mon to time which is a fraud bcz I paid by debit card and refund should be immediate. It is a clear scam and fraud
My booking ref with Rehlat.com is 3364036.SA

I reviewed media on Rehlat.com many people are facing same issues with no refund or tickets issuing. The wired thing I have been redirected to their web site thru skyscanner and wego !

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10:11 am EDT

Rehlat Refund 1692927

Oman air cancelled my airline ticket on july 06 2020(Booking ID.1692927) due to the pandemic situation. I had raised a refund application in july 2020, since then several emails between Rehlat to confirm my refund but getting the same typical response from team. It has been 1year and 3 months already and haven't refunded my payment yet! Even there is no reply by Email and rehlat not providing refund reference number to coordinate with Oman Air. Customer care disconnect my call without proper answer.

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4:40 am EDT

Rehlat Flight Booking

Ticket for Ahmedabad-Dubai RoundTrip -- flight Booking ID 1856742

The flight schedule has changed and Rehlat never bothered to notify me despite of me paying them AED 23 extra for trip alerts. Their customer care representative Salwa in Dubai told me it's the airline fault 🤣 they collect the money and my details and tell me its the airline responsibility to notify me wow! My 65 old father, who is an heart patient, is currently standing outside the airport under the sun and these Rehlat guys take no responsibility of this hassle.

Desired outcome: They should refund me the whole money for one way trip

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Update by Rahul Sinha 2011
Oct 07, 2021 4:43 am EDT

Look at the kind of response I've had from their customer care

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7:00 am EDT

Rehlat Flight booking id 1741272

I cancelled the flight booking id 1741272 and I apply for the refund around a year ago, yet now I didn't get any refund from your side. I ask the airlines also they give me the answer that they initiated the refund already, rehlat not initiate the refund yet they cheating the customers, before also I raise the complaint and its shown as resolved, but they not resolving the complaint please do needful for this case.

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Update by gopi1986
Oct 06, 2021 7:06 am EDT

For the flight booking id 1708377 of Air India flight and i applied a refund a year ago still i didn't get the refund, normally other site initiated the refund with 4 months but Rehlat only taking more time and they are not care about the customers those who are struggling, kindly avoid those type of carelessness, please do needful for this case and please provide the refund

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12:58 pm EDT
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Rehlat Delay in ticket refund

Off late, REHLAT had been giving false excuses to avoid refund of my cancelled ticket over an year. My travel of 4 April 2020 was cancelled due to pandemic season and SL had agreed to refund the 100% fare. However, since it is booked from REHLAT, I had contacted multiple times costing me almost thrice the ticket cost. Earlier their staff promised I will get the refund before 22nd June. After they said they are waiting approval from SL. I managed to get it for them. After that they claimed the amount has been refunded to my credit card on 31st July. I presented the evidence from the bank that they have not received any kind of refund from REHLAT. Now the weird thing REHLAT is saying the fare has to be refunded by SL. I dont know how REHLAT is working. During the entire episode REHLAT called me once but unfortunately, I couldnt answer as I was on another call. Immediately by the time I reached to answer the phone was hang up. REHLAT displayed 100 inch screen showing that the call was unanswered. In fact I immedately called that no but no one answered.

Desired outcome: REFUND IMMEDIATELY

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7:16 pm EDT
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Rehlat Refund Not Received

I have booked an air ticket through Rehlat online on 16th September, they deducted money from my card & did not confirmed my ticket. On next day i received mail from Rehlat that due to fare hike from Airline, you have to pay more money. Then i cancel the ticket & they informed that i will received my full refund within days. But still after 10 days i have not get my refund back. Please do something. if they are not confirmed the tickets then why they are delaying my refund.

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8:31 am EDT
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Rehlat Refund not Received

I have booked an air ticket through Rehlat online, due to the pandemic situation flights were canceled. After a long wait for refund, finally airline approed the refund request and i received the approval for refund on 5th Aug 2021 with timeline to credit refund in my account within 25-30 working days. I have been following up with Rehlat team (via calls and emails) but even after more than 40 days, i am waiting for refund amount but nothing is happening so far. Booking ID. 1492320 / 06 Feb 2020 / Oman Air.

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3:44 am EDT

Rehlat High hidden fees + refund period

I booked a flight ticket from rehlat.com on september 16. But a day later the airline contacted me satying that the flight has been cancelled. To get the refund, i contacted the rehlat.com customer service team through email and phone. They replied there will be a 200SAR deduction from the total amount. When booking, i paid rehlat.com around 100SAR more than original flight fare for their fees and other charges. I made payment of 993SAR for 910SAR ticket. Now after the airline cancelled the flight, rehlat.com is saying i will only receive refund with 200SAR deduction(they said it is admin fees). Clearly this looked like cheating, i asked how and what actually is admin fees -to which they replied it is "one-way used fare and taxes". So inorder to clear this, i contacted the airline and they made it clear through email that they are refunding 906SAR to rehlat.com. So as rehlat mentioned it is not one way fare and tax. They were scamming people in broad daylight. This "admin fees" were not mentioned anywhere or in their policy before doing the payment.

Today they mailed me saying refund will only be 785SAR(208 Deduction) and it will take 40 days to process it. I confirmed with airline they have refunded the amount to rehlat.

Following this horrible experience, i searched online for their reviews. check this link from trustpilot where 100s of people have been scammed by rehlat.com. I trust ministry of commerce have resources and objective to bring fairness in commerce sector and to protect rights of the consumers. I believe your team will take strict action against rehlat.com.

Desired outcome: I need full refund of flight fare 993SAR in a three days maximum

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10:51 am EDT
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Rehlat Refund not received

I have booked an air ticket through Rehlat online, due to the pandemic situation flights were cancelled and the airline extended the ticket validity for one year. Next year I have requested a refund of the amount to Rehlat. I have followed up with them many times and I am waiting for this refund for so long and nothing is happening so far. Booking ID. 2382861 sa / 19 May 2020 / Oman Air.

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2:31 pm EDT

Rehlat I am complaining about not receiving my tickets and I need my money back asap

I booked a flight with Rehlat.ae but I did not receive my tickets and I missed my flight because at the counter Turkish Airlines told me that there is no tickets has been issued for me from Rehlat and they deducted the money from me, booking ID 1856578, I need my money back ASAP.
This is not acceptable at all, always providing me wrong information

Desired outcome: Returning my money ASAP

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3:55 am EDT

Rehlat Refund Flight

Dear I have my booking with rehlat with their code 3210501 and when I reached boarding counter, the airline said there is no ticket! I have to purchase a separate ticket and rehlat said I will receive refund in 10 days. Now it is past 40 days and there is still no feedback.

Desired outcome: Refund SAR 1548.236

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2:07 pm EDT
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Rehlat Rehlat — Booking ID: 1856725...No response

I have booked the flight on sep-12-2021 morning thru rehlat portal. The money got deducted but didn't get confirmation email. I have called customer care for clarification but their response was not at all satisfactory and saying you will get a confirmation mail ASAP.BUT no response came back..At last i called them to cancel my ticket. The customer care agent canceled the ticket based on my request but still no cancellation email i have received yet. While checking they says it will come within 24 hours as per company policy, don't know what policy is that Every time i call they say you will get an email confirmation from us however no email so far yet. Its really frustrating. And now realize that it was my mistake that I chose rehlat for ticket booking. And the customer care guy was speaking to provoke us to cancel the ticket even they are not trying to give a clear answer regarding the cancellation also.

Desired outcome: No any response

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7:34 am EDT
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Rehlat Air ticket refund

I have booked air ticket through Rehlat online, due to pandemic situation flights were cancelled and airline refunded the amount to Rehlat 6 months back but Rehlat is not refund to me. I have followed up with them many times even I filled online form for refund but after no reply from them for my followups. I was waiting for this refund for so long and nothing is happening so far

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Update by Titty George
Dec 12, 2021 1:09 am EST

no refund or response is receiving from Rehlat, what type of company is this?

Update by Titty George
Oct 28, 2021 4:54 am EDT

No update received so far for my refund.

Update by Titty George
Sep 19, 2021 6:32 am EDT

Still no update for my refund, Booking ID 1711625

Update by Titty George
Sep 14, 2021 9:41 am EDT

Booking ID : 1711625

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6:19 am EDT
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Rehlat Booking ID 1663651

Dear All,
Rehlat booked in a flight not aouthorized to book and not refunding my 100% Cost.
I took PCR for the family and was ready for the flight, .
But unfortunately, the Airlines said our Tickers are cancelled.
Now Rehlat is not paying 100% booking amount and also stating false excuses delaying it. Need 100% booking amount to be returned

Called | Mailed Rehlat "N" number of times, but they give same answer - We are awaiting for airline confirmation. When Rehlat booked wrong, couldnt understand why they are awaiting for airline response.

Also, all answers of call centers are just delaying tactic and no sincereity to return the amount

Desired outcome: 100% Booking amount returning Immediately

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About Rehlat

Screenshot Rehlat
Rehlat is a well-known online travel agency established in Kuwait that offers clients all across the Middle East a full range of travel services. The business has built a solid name in the travel sector over the years, earning praise for its extensive airline and hotel booking options, cutting-edge features, and committed customer service.

Travelers may choose from a variety of flights on Rehlat's flight booking website. The firm guarantees that its clients have access to a broad variety of routes and timetables by working with several airlines all around the world. The platform is made to fit different travel demands and budgets, whether they are for a domestic or international journey. The user-friendly interface makes searching, comparing, and booking flights a hassle-free process.

In addition to flight bookings, Rehlat offers an exhaustive hotel booking service. The platform connects travelers with numerous accommodation options in destinations across the globe. From luxury resorts and comfortable hotels to budget-friendly hostels, Rehlat caters to diverse customer preferences and requirements.

One of Rehlat's unique features is the "Rehlat eWallet." With each reservation a consumer makes, they may accrue and redeem points with this cutting-edge digital wallet. This feature is especially useful for frequent travelers since it gives the booking process something to look forward to.

Rehlat also specializes in the provision of excellent customer service. The business offers 24/7 customer service to guarantee that any questions and problems are immediately answered. This dedication to client happiness highlights the company's mission to provide a simple and pleasurable trip planning experience.

Rehlat is also renowned for its aggressive pricing and ongoing promotions. The business frequently offers bargains and discounts, lowering the cost of travel for its clients. Its Price Lock function gives consumers the option to reserve a fare and pay the remaining balance later, which increases convenience and flexibility.

Throughout conclusion, Rehlat is a reputable online travel service that supplies a complete response to clients' travel requirements throughout the Middle East and elsewhere. Rehlat keeps improving the trip planning experience for its consumers with a wide range of flights and lodging options, an easy-to-use platform, cutting-edge technologies, and top-notch customer support.
How to file a complaint about Rehlat?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you have encountered with Rehlat. This title should be clear and to the point, allowing readers to understand the nature of your complaint immediately.

4. Detailing the experience: In the complaint description, provide a thorough account of your experience with Rehlat. Mention specific areas such as customer service, booking process, flight cancellations or delays, refund issues, or any discrepancies in charges. Include details of any transactions you had with the company, clearly stating dates, amounts, and services involved. Describe the issue in detail, including any steps you took to resolve the problem and how Rehlat responded to your concerns. Share how this issue has personally affected you, such as causing financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Rehlat. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the company, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Rehlat or other users to further your case and seek resolution.

Frequently asked questions (FAQ) about Rehlat customer service
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Is Rehlat a legitimate travel booking website?

Rehlat is a legitimate online travel agency based in the Middle East, offering flight and hotel bookings for customers worldwide.

How long has Rehlat been in operation?

Rehlat was founded in 2015 and has since been providing travel services to customers in the Middle East and beyond.

Is Rehlat accredited by any reputable travel organizations?

Rehlat is accredited by the International Air Transport Association (IATA), a global organization that sets industry standards for air travel.

Are there customer reviews available for Rehlat?

Customer reviews for Rehlat can be found on their website, as well as on independent review websites such as Trustpilot and TripAdvisor.

Does Rehlat offer a best price guarantee?

Rehlat offers a "Best Price Guarantee" on flights and hotel bookings, promising to match or beat lower prices found elsewhere.

How does Rehlat's pricing compare to other online travel agencies?

Rehlat's pricing is competitive within the industry, offering affordable rates on flights and hotels.

Are there any hidden fees when booking with Rehlat?

Rehlat is transparent about their fees, which are generally included in the quoted price. However, it's always a good idea to review the terms and conditions of any booking to understand potential fees.

What kind of customer support does Rehlat offer?

Rehlat offers customer support through phone, email, and live chat, providing assistance for booking and travel-related inquiries.

How does Rehlat ensure the quality of their flight and hotel offerings?

Rehlat works with reputable airlines and hotels to ensure high-quality travel experiences for their customers.

Is my personal information safe when booking with Rehlat?

Rehlat takes customer privacy seriously and uses secure technology to protect your personal information during the booking process.

Can I make changes or cancel my booking with Rehlat?

Yes, you can make changes or cancel your booking, but fees and restrictions may apply depending on the specific airline or hotel's policies.

Does Rehlat offer travel insurance?

Rehlat offers travel insurance options through third-party providers to help protect your trip investment and provide coverage for unforeseen circumstances.

Are there any membership or loyalty programs with Rehlat?

Yes, Rehlat offers the Karam Rewards program, which allows customers to earn points on bookings that can be redeemed for future travel.

Can I book last-minute travel deals with Rehlat?

Yes, Rehlat offers last-minute travel deals on flights and hotels, depending on availability.

Are there any promotions or discounts available through Rehlat?

Rehlat frequently offers promotions and discounts on flights and hotels, which can be found on their website or through their social media channels.

Can I book international travel through Rehlat?

Yes, Rehlat offers international flight and hotel bookings to destinations worldwide.

Does Rehlat offer accessible travel options for people with disabilities?

Rehlat provides options for travelers with disabilities, but it's important to communicate your specific needs with customer support or directly with the airline or hotel.

Can I book flights, hotels, and other travel services separately through Rehlat?

Yes, Rehlat offers individual travel services such as flights and hotels, in addition to their combined booking options.

Can I book group travel or special events through Rehlat?

Rehlat can help with group travel bookings, but it's recommended to contact their customer support team for assistance with larger groups or special events.

How can I contact Rehlat if I have additional questions or concerns?

You can contact Rehlat through their website's contact form, by phone, or by using their live chat feature for personalized assistance with your travel-related inquiries.

Overview of Rehlat complaint handling

Rehlat reviews first appeared on Complaints Board on Sep 26, 2016. The latest review Did not process my booking and refund delayed more than 2 months was posted on May 1, 2024. The latest complaint Flight Cancellation And Refund Required was resolved on Apr 13, 2024. Rehlat has an average consumer rating of 3 stars from 608 reviews. Rehlat has resolved 319 complaints.
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  1. Rehlat Contacts

  2. Rehlat phone numbers
    +965 22 063 052
    +965 22 063 052
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    Kuwait
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    6%
    Confidence score
    Egypt
    +971 42 944 633
    +971 42 944 633
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    United Arab Emirates
    +20 2 33473100
    +20 2 33473100
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    +965 2226 1501
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    +966 9200 33029
    +966 9200 33029
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    +971 4 243 1343
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    UAE
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  3. Rehlat emails
  4. Rehlat address
    Al Bahar Center, Tunis Street, Hawalli, 12075, Kuwait
  5. Rehlat social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all Rehlat contacts

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