Reliance Communications
Reviews and Complaints

mr.gurumoorthy buying a reliance usb modem is paying like giving ur money for free

i want more information about reliance usb modem netconnection

Dear sir,
After reading in a newspaper about a plan of 2 months free usage plan I bought a reliance USB modem connection([protected]) from Pune, khadki(morya communications) worth Rs 2850.
After a month a bill from reliance came to me. I was completely surprised to see a bill of Rs 1200.
The next day i went to the same shop to ask about the bill.
They told me that by mistake the made it to a monthly plan of Rs 1500 and gave me a assurance that they will do the needfull.
Since then its almost been 3 month and my connection is disconnected and they have now started neglecting me knowing of their own fault.
kindly please guide me what to do and how to start my connection again...

Hi,

I am Rajeev, I have bought USB Modem connection on 24th May for life time subscription, since then I have been facing SIGNAL and POOR SPEED problem. The signals I am getting is 1 to 3 and speed is between 1 Kbps to 15 kbps at all.

Below is the call log for complaining for the above said issue :

25/05 - 5 Times
26/05 - 2 Times
27/05 - 1 Time
29/05 - 3 Times
01/06 - 2 Times
04/06 - 2 Times
07/06 - 2 Times
10/06 - 2 Times
11/06 - 1 Time
14/06 - 2 Times
Total - 22 Times

Complains numbers are :-

29/05 - [protected] — This complain has been closed without solving the problem and representative asked me to lodge another complain and waiting for 120 Hrs.
07/06 - [protected] — This complain again has been closed without solving the problem and representative advised me to lodge third complain and waiting for next 120 Hrs.
13/06 - [protected] — I hope this would also be closed in the same way and I would be asked to lodge fourth complain and wait for next 120 Hrs. (Resolution Time)

I hope above said detail is BIG ENOUGH to describe how PAINFULL I am to took the decision to be the part of Reliance Communication family.

I am really very sorry to say that this is the PATHETIC service I ever get in my life.

Warm Regards,
________________________________
RAJEEV KUMAR AGARWAL
Team Lead - MIS
Keane BPO

+91.921.264.0976 Mobile
+91.124.306.5009 India Desk
rajeev.agarwal@keane.com

Keane
6th Floor, Unitech Trade Center
Sector -43, Sushant Lok-1
Gurgaon, Haryana
India 122 001
www.keane.com

DEAR SIR

IF THERE IS ANY COMPALIN *333 IS NOT SOLVING ISSUE.THEY JUST SAY GO TO SRIRAM MILLS OFFICE PERSONALY.

WE HAVE SURRENDER P.NO.[protected] & PAID ALL DUES AT THAT TIME.THIS PHONE WAS STOLEN & FINAL FIND BY KASARA POLICE STATION IN CAR WHERE MURDER HAS TAKEN PLACE. THIS INST IS ALSO IN POSSESION OF POLICE.

WE HAVE GIVEN LETTER TO KALAGHODA OFFICE ALSO.

STILL U ARE MAKING BILLS & ASKING PAYMENTS FOR SAME.
NOW WE HAVE PURCHASE ONE DATA CARD NO [protected] WHICH SERVICES`ARE STOP DUE TO THIS AS INFORMED TO US BY YOUR WEBWORLD EXPRESS.IN KALBADEVI

NOW WE ARE HAVING TOTAL 45 CONNECTION OF RELIEANCE IN DIFFERENT NAME.

THIS TYPE OF ATTITUDE FROM YOUR SIDE HURT OUR REPUTATION.

KINDLY LOOK INTO IT & RESOLVE THIS ISSUE IMMDIATELY TO AVOID CONFUSION.
WE ARE ALWAYS PAYING ALL PAYMENTS RIGHT TIME.

I HOPE U WILL RESOLVE THIS ISSUE .
KIRTI SHAH

Reliance is in the possition of No. 1 in world to provide such a service that no service provider will give such a bed service.

With Reilance Net connect, I try to connect Net on Morning 7:00 am and if I am lucky then Net is connected 8:00 PM . (12~14 Hr. is normal time to connect Reliance netconnect)

no signal in broadband telephone

dear sir,
i have disconnected my no 011-[protected], in2008, and call to custermer care to took their instrument(base phone) and ballance every weak around 6 month.but they did not come.now they submitted a case on me without any information & bill, and a lawyer has called to me from jodhpur and asked me to pay 1814 rs.with in4 hr.before wihout any information. but i caalled to custermcare and they said to us that my biil is 1000 rs.so i wanted to know how this happened and i wanted to know they have not informed us.please convey me in this regard at my no-[protected].

Dear Sir, Date 22.06.2010
I am new consumer of reliance broadband connection my user ID No.[protected] and fixed line Phone No.[protected]. Billing Account No.[protected]. as I had taken a plan of Rs.499/- unlimited broadband+75/-free calls and I received first bill No.[protected].dated 11.05.2010 for Rs.2205.33 I complain to customer care I was feel very unhappy after I receive second copy of the same bill after correction in billing amount of Rs.808.36 after that I deposited cash Rs.1000/-
through Receipt No.69723 dated 12.6.2010. and still I am getting previous dues amount of Rs.1705.33 in second bill No.[protected]. there for I request to you Please look into this matter and please make call on my mobile No.[protected]
DILIP SINGH PANWAR
Thanks

Sir,
I was a reliance broadband consumer, my broadband id was
[protected]. Now i have terminated this connection, earlier i applied
for an another connection of reliance broadband, but this connection
has cancelled by the reliance in the process of FI due to some reason.
I paid the full installation charges for that connection to the
reliance representative (to Mukesh Singh Rathore, Jaipur) . But i did
not receive any refund of this amount yet.
Kindly, make adjustment of this
amount in my recent bill of May or refund it at my home address that
is 53/191, V.T. road, Mansarovar, Jaipur.
My contact no is [protected].
email address-mhplrathore@gmail.com

hi,
My name is Zeeshan Farooqi i am having a land line connection from reliance no:- [protected]..on January 13 i got the news from reliance person that i have to pay something about Rs.2000 to reliance but bill which i had at that time in my hand . that was only about Rs.1028.00 only..suddenly i stop to go to pay my bill. and call the customer care officer to consult regarding this issue ..but again i got the same news from your side..i have spoke to the lot of yours CCE but no body wants to rectify my problem .. A person came at my home..whose name was Mr.vijay whose mob no is:-[protected]. he was just shouting me that you should have to pay your bill..i said OK body you guys show me the call details of this January-February tenure i'll pay the bill.. but the main concern was that my connection was barred from 11-January till yet..so how this amount of bill can come to me ? And that person was felt me that i am a false person or something like that..i don't know why the hell...reliance recruit these kind of person..who don't know even that how to talk with a gentleman ..And that person Mr.vijay was very very abusive to me..even don't ever speak without 'gaali' ..

And really just because of the misbehavior of that person(vijay) i will not pay my bill for this month or any..
i have a witness who is also working in reliance who is the eye witness of all this matter..
I will not pay my bill..

I am so sorry..But i think i have to do this.
what i thought about reliance and what Mr.Ambani's company is.

PLEASE, I WANT TO REQUEST TO CANCEL MY CONNECTION IMMEDIATELY.

Hi
my reliance net connect no.-[protected]. please send reliance net connecter bill in my email id-vijaypatwa133@yahoo.com of this month(january)

the sales man told me about the plan that on 649 rental plan i will get speed about 300kbps with 150 minute of talk time and an antivirus which will be valid for one year but i am getting the speed 100kbps and there are not any antivirus.please solve out these problems immediately as soon as possible.

12th January 2010 Karunesh Pandey

Dear sir,

Hi i am rahul shiras i am from pune. ( Maharashtra ) my brodband connection or land line disconnect as on 3rd oct to 14th oct between this period i call many times to cus.care or visit at ur pune office but no responce & very bad experiance from ur pune bajirao road reliance office i mark their two mans eating tobaco or manikchand or speek with us or no dress code properly & same experiance today when i paid bill amount my due date is 10/11/09 please give us a better service . rahul.shiras@rediffmail.com

Dear Sir,

My Broadband+landline connection. user ID [protected]. Plz shift connection to my new address No.20, EWS Flats, "N" Block, IInd Main Road, Anna Nagar, Chennai-102. S.Gunasekar, Landline No.044-[protected]

dear sir

as we want to shift our broadband connection to our new office which is spotted under the locality of musheerabad so we want to shif t our landline+broadband connection to our new office, from domalguda to ashok nagar area,
the following are the details of the landline connection

d.jagjeevan ram
040-[protected]
hyderabad.

the above is to be shifited to the following address
T.RAMAIAH
H.NO: 1-1298/a/1/b.
ashoknagar, opp syndicate bank lane,
hyderabad-20

for any queries plz contact [protected]

I am using Reliance Mobile from last one year, my cell earlier they were charging Rs. 100 only for RIM/mobile pack but now they have increased to Rs. 200 without information. Today I had contacted to customer care, they said that i have informed you through SMS but I have not received any SMS from them, in every bill they add some new charges without information.

This is just cheating to customers and violation of TRAI rules.

My name is C.SRINIVASAN. Reliance India Info Tech make me a call on 11.01.12 and they told me that you are selected for Rs.20000 gift Voucher and they call me in their Vadapalani office. They had a meeting with me and they told me about the Insurance in Relaince India Info Tech Family Pack (Cash Flow) they said this policy that you have to Pay Rs.18000 per year for 5 years that the policy will matured at 19 years and 4 lakhs medical insurance and I pay Rs. 1000 for advance and I gave Rs. 18000 Cheque (No.097719) Federal Bank. After 10 days they called me from their Head Office and they told me that the maturity period for your policy is 22 years and also there is no any medical insurance. so I told me to cancel my insurance and ask me to return my cheque and money Rs.1000. I had called them nearly 20 times Since there is no any responsible. Please do the needful as early as possible.

bhushan

myself apsrakishan, company is genuine, i also get selected and i also played a same role with them, i passed 2nd trial round, and even u passed, Reliance is suffering from server crah problem, i have seen ur latest results ... u have got passed . Don't spoil company name or your future can get spoil towards other companies working in market.
if u need my more help then tell me, im there for u always.

apsrakishan

Well I just wanted explain how my problem was solved.
The reason I was kept that message "This country code you are attempting to enter is invalid" was not because the country code was invalid.
It was because my account did not have sufficient balance. I had enabled the auto-recharge facility but my credit card on file was lost. I forgot to update the Credit Card details and so the account balance did not get auto-recharged. When I recharged it, I was able to call India.
Basically, Reliance needs to update their "Error messages appropriate" to avoid such issues. It should have said "You don't have sufficient funds" instead of "Your country code is invalid"!

After dialing the access number, when I dial in my desired phone number starting with 91, here's the message I get -
"This country code you are attempting to enter is invalid". I tried this multiple times and it keeps on doing the same thing.
I tried the customer service number [protected] and I just cant get through. The line disconnects after a couple of rings!

Use your mobile and pay extra cents but never trust https://www.relianceindiacall.com.au/ they r worse provider ever seen.

never ever spend a single dollar at reliance india call.

with a hope that they will improve I spent more that $150 but in emergency their access numbers are down.
don't use it .. guys

i am using reliance gsm card in free hours call disconnect inthe middle and when i call in free hours message says that "this route is busy plz try later" today when i am calling in the day time the message says that "your account is currently in use plz try later"
i dont under stand who are using my account or it is a network problem.

I have been using the reliance india call for 2 years now. The service has become very poor in the recent past. I have called the number the voice was not clear, so hung up and tried again. now it says the "Account is currently in use" and i could not make a call using my mobile also.
Does this mean someone is using my account?
Called customer care and an automated message service says the problem will be resolved in next 1Hr, am not how they know my problem before telling them what i am facing.!
I have tried logging into my account to see the last call usage, and surprisingly the page is not showing up "Page you are requested is not available".
Great great service provided by reliance :)

I've been having the same problem. I have a post-paid account and the only reason I do, is cause it's so much easier than recharging every so often. All I need it for is to talk to my fiance.

This morning, I got a message saying that my account was 'currently in use'. Having a post-paid account, it shouldn't matter at all!

I've called them twice this morning and they told me it should take a half-hour or so for it to be fixed...

I'm still waiting.

I'm getting married in a couple months and we have so many wedding issues to discuss...:-(

I might have to go back to calling cards...

Hi,

It is very bad that i am not able access web site https://www.relianceindiacall.com/

And all possible reliance india call web site nothing is working. Pls fix it.

Thks
Regards
Sam

Call quality is very very poor. Not satsified with reliance india call services.

Wake Up Reliance India Call Customer support service members wake up and pick my call or response to my earlier emails.

The customer service of Reliance india call has been shut off for the 4-5 hours on weekend on peak hours. The miserable thing is they also shut the services of the costumer service, its annoying that the call to costumer service number would automatically switches off after 10 seconds. What the hell is this?

Beware of Reliance India Call. Your credit cards details are not safe in reliance website, any professional hackers can stole your credit cards details from reliance india call website.

Reliance India Call calling cards are poor, no call clarity, voice breaking and breakage in connectivity i am facing these days.
Thinking to switch over to any other service providers

The relianceindiacall.com website is not accessible, I can not open the website, as well as when I called the customer service number, it says I have entered wrong pin number. I can not understand whats going on?

Dear Dhiman,

I believe your PIN has been hacked and some body has used your account for calling. I think you are a new user otherwise we all know that reliance india call website is not safe. Any professional can hack your details and PIN in just 2 hours...Take care next time

Yesterday I had a balance of $259 in my reliance india call calling card but today when i try to call india it is showing me the $0 balance. It seems my PIN has been hacked by somebody and he has exhausted my amount. dear all please suggest is there any way to track that whether my PIn was hacked or it is fault from reliance india call team. I am trying reliance call india customer care number but no body is picking up the call...
Please help me

Yesterday I had $250 balance in my reliance india call calling card account but when i am trying to call today it is asking for recharge as my current balance is $0.. seems some body has hacked my PIN. I request you all please suggest is there any way to check whetehr my PIN was hacked or reliance india call team has done something wrong... I am getting no response from reliance customer support team.

Never Never Use Reliance India Call calling cards. What ever offer they are showing on website will not be given in real deals, cost is very high as compared to others providing the same services, call quality is very poor and most dangerous any body can hack your PIN in maximum 2 hours.

Trying calling reliance india call customer care from last 2 hours no body is picking the call. My card is not working even it has balance of $289. Please suggest how to contact reliance india call customer support.

Connectivity poor. I have been using this for last 2 years or so. Reliance started as a great service but has been problematic for last one year.

RelianceIndiaCall recently announced festive season rates (till Jan end in 2007) of 7.8 cents per minute and double talk time for new signups. But It was really unethical on the part of RelianceIndiaCall to not give the promised double talktime during the whole offer period. It gave double minutes for 2-3 days after the launch of the advertizement and since then decreased the offer

Compared to other alternatives like Airtel, letsdial, 9278, Pingo and Raza, RelianceIndiaCall was expensive. Reliance charged at 12 cents a minute for a start and then moved to 13 cents and then removed the tax part making it 13 cents for most calls also Call quality is very poor.

It was really unethical on the part of RelianceIndiaCall to not give the promised double talktime during the whole offer period. It gave double minutes for 2-3 days after the launch of the advertizement and since then decreased the offer." .. So we are not sure if their offers can be trusted !

Last week Reliance's recharge application was not working and I had tried a couple of times unsuccesfully to recharge my reliance card.

Then I had called customer service and found, Reliance's technical team is working to resolve this issue. Still the amount got deducted from my credit card twice.

Even after sending them word document has the print screen of my credit card statment as suggested by customer service excutive nobody has responded yet. This has happened with one of my friend as well earlier. Reliance is just cheating people and there customer service is pathetic."

hi ! my reliance data card is not working in roaming and its outgoing and incoming calls are also barred .my data card no is [protected]. tell m what should i do? and speed is very very very bad .
help me and restart my services.

I bought reliance net connect for 3500 on 22 may and it is still not activated.every time i call customer care they say that i will be activated in 48 hours.but nothing happend.my email id is priksus@yahoo.com
I will take this matter to consumer court for the froud case please tell how to do it

Hi,

I have given compline to relience for my ANYDATA card (mordem) which not working & thier sevice center were closed at Pune but still they have not giving soluation on that, so please help me how to I will take this matter to consumer court for the froud case.

Regards,
Bibhuprasad Sahu
Pune,
+[protected]

i have lost my data as on 02.11.08 . and my datacard no is [protected]. please disconnect it immediatelly .

address- worlds window infrastructure and logistic pvt ltd 75
KHIRKI VILLAGE MALVIYA NAGER NEW DELHI 110017

Why not contact: mobile@zte.com.cn for help?

sir,
i have zte reliance net connect modem.
i want to re install it on my laptop.
pl send me the soft ware link or software.
i am not able to find it in my laptop.
pl note, the lap top is hp and is with vista now.
it was with windows xp earlier.
regards

Dear Friends,

I am also facing same problems with reliance datacard. When my connection is activated I complined in customercare center. There is no response from the reliance people. Now I am planning to go file a case in consumer court.

I have a reliance netconnect datacard too, and its been a headache for me. The first 2 - 3 months were fine. Then, the next 2 months I didnt get the bill either by post or by email which I used to get in previous months. Suddenly, I got a call from a customer service executive saying I have crossed credit limit and my connection will be cut. Surprisingly, I had used the card less than the previous months, and more surprisingly Reliance has not sent any mail or email for this bill. The customer service is pathetic to the core most of the times.

sir, my complain in about 400 freedom night plan this plan is continuosly activated from 10 may but due to 5 june i found bill 1161 rupees and show this bill is 19:55 hr are extra uses this is wrong information only uses me in night time 10:00pm to 6:00am not any extra uses .this extra uses show in my bill is reliance chiting .and i always say about in reliance of any person that reliance company is chiter, frod.i go to consumer form for this bill and complain it also close this connection .u send me pdf detail of my bill on my email address

I HAVE RECHARGED MY RELIANCE PREPAID PHONE([protected]) OF RS 199 SCHEME ON 06-12-2011 BY MISTAKE AT THE PLACE OF 299 SCHEME AND AFTER I HAVE RECIEVED RECHARGE CONFIRMING MESSAGE FROM RELIANCE SERVICE. I ENQUIRED FROM CUSTOMER CARE EXECUTIVE NAMED MR. SANTOSH AND HE WAS TOLD ME THAT SINCE WE HAVE NO ANY RECHARGE TARIFF OF RS. 199, SO YOU HAVE LOST YOUR RS 199 AND YOU DONT GET ANY REFUND FROM MY SIDE .WHEN I ASKED IF RECHARGE TARIFF OF RS.199 IS UNAVAILABE THEN HOW WILL BE YOUR SERVER IS ACCEPTED THAT RECHARGE.THIS IS THE FAULT IN YOUR SERVER WHY CUSTOMER WILL SUFFER THIS TYPE OF LOSS, OR DIFFICULTY, THEN HE WAS CUT MY LINE WITHOUT GIVING ANY REPLY.I WAS TRIED TO TALK AGAIN AND TALK WITH MS. RUPALI AND I WAS ASKED FOR TALKING WITH HER SENIOR THEN SHE WAS ALSO CUT MY LINE WITHOUT GIVING ANY REASON. IT WAS HAPPENS ON 07-12-2011 AT 7:00 TO 8:00 AM.YOU WILL CHEQUE ALL RECORDS.I AM NOT SATISFIED WITH HIS/HER CONVERSATION. HOW EVER I HAVE GOT ONLY RS.0.01 PAISE ON RECHARGE OF RS 199. IS THIS A BUSINESS STRATEGY OF RELIANCE MOBILE GROUP TO CHEAT CUSTOMERS .IT IS VERY BAD ON PART OF RELIANCE GROUP THAT THEY ARE USING CHEAP TRAITS IN FOOLING OF CUSTOMERS.I LOOK FORWARD FOR YOUR REPLY.ITS NOT A MATTER OF 199.BUT ITS A MATTER OF TRUST.IF THIS TYPE OF INCIDENT/PROBLEM ARISE REGULARLY THEN ITS NOT A VERY GOOD SIGN FOR RELIANCE COMPANY.

My mobile number [protected] was for Lifetime. It was lost a few days ago. It has not been traced out yet. The model of mobile was LG-2130.
Kindly intimate me as soon as possible to take further necessary action

All of you are lucky as No installation of service... and reliance taking only 560 Rs.
But ask the people who have their service...
Awasome speed...
Awasome connectivity...
but Bill...!
oh my god what are they taking...? why are they taking...?
A huge bill... atleast i dnt know...
i have a bill of Rs. 6000/- for using only 3500 MBs...
and shockingly my free usage are of 4096 MBs...

say thank to God and move towards other internet provider

I have been in touch for 4 months with Nishu Mam at the local reliance broadband Office in Industrial Area Chandigarh.

I had a prepaid connection runing for several months. I got it changed to Post Paid and in the first bill i received that is on 11-11-2007 i saw Rs 500 extra as One Time Installation charges for a connection that was already up and running.

I brought it to the notice of the concerned industrial area chandigarh office but to no effect. They accepted that the charges were wrong and they commited me that the charges Rs 500 will be waived off in he next bill. Since then till date every month they cut down my services and force me to pay the extra Rs 500 with a commitment that it will be waived off in the next bill.

Even now my services are not active due to the same issue.

I would like to convey that if the company is not able to provide the fair services and want to mint money from the customers like this then they dont have a long future in the market

Helpless Customer
Kapil Khaneja

Reliance Broadband is horrible

The connection lasts exactly for 6 hours. I have even timed it and know exactly when the connection will go off. and it always does. if i ask the customer service, they tell me that my computer is idle. Absolutely rubbish! Because am working on the internet exactly when the connection will go away. So i have to re-log in, and then i know this will be on for the next 6 EXACT hours.

I have never heard of any ISP anywhere in the world cutting off a live on-going connection. It is very irritating.

and of course, they will have beautiful stories to tell me that my computer was idle. when i ask for and pay for an unlimited connection, then i expect just that - not to be cut off half way through I am doing.

Hi - I am an unfortunate reliance customer. Well, just being a reliance customer makes you quite unfortunate so it was needless to say. I am on this forum because my level of frustration has crossed all boundaries as one fateful day I chose to get a reliance broadband+phone connection for my house. I have old grandparents at home and this phone line was supposed to be for their dedicated usage so they don't have to rely on anyone for making phone calls, and please mind it, they are patients and at times they seek urgent help from their kids and the intent of this phone line was to keep them connected to their children, doctors etc. The connection turned out be so dreadful that the phone line and broadband remains lifeless for almost 15 days in a month and the other 15 days I have an additional job (other than the one I get paid for) to keep calling customer care folks and keep requesting them to resolve my problems and get my connections up on priority...

I believe I understand the recruitment strategy that reliance has opted these days. They hire CSA's who have the capability to keep repeating this sentence endlessly a zillion times - "We cannot commit on a timeline but we are trying to resolve your problem within the next 24 hours, please take down your customer complaint number". Talking about customer complaint numbers, if I were to sell them, I could have opened a wholesale store, I am overstocked with those. I am unsure if the clocks of reliance service centers have more number of minutes per hour or the csa's simply don't understand numbers and so they can't comprehend what 24 hours mean. I would not say that I am disappointed with the services of reliance, I'd say that I am disgusted to the core. I am not looking for a resolution now, this is not the reason of me putting it in words here. I just wanted to make people aware of how unreliable reliance is...its services are just an antonym of the name. Please feel free to write to me if you need any clarity on any of the above. I'll be happy to add context to the above.
Email: shilpi.handa@gmail.com

Hi all,
if any one is even THINKING of taking a reliance broadband connection i'd strongly recommend not to cause i made the mistake of trusting reliance even though i'd read so many complaints about it. I'm experiencing it REAL TIME now,
I have an 750 unlimited plan, i'd called the customer care as the connection was getting timed out very frequently, and there i got the shock of my life, the agents talking so rude, i felt like more than they giving me service i'm begging for it.
the agents name is " Mr Jaspal". He dint even transfer the call to the supervisor and told me straight on my face that nothing can be done about it, so people how are thinkin of unlimited broadband connection with reliance "JUST FORGET IT" cause reliance expects us to sit in front of the computer and browse the net all the time that v need free download,
and If u make a mistake of taking a broadband connection and want to get out of it, people for your information it takes 15 business days for reliance to disconnect your connection and they will charge you for all those days whether you use the connection or not.

I'd strongly recommend nobody to take a reliance broadband connection.

thank you.

I was using Reliance Broadnet for few months during which the service was pathetic. After many follow ups it did not improve. I used to pay bills in time. When I surrendered my connection, they immediately took the cable and the dish back. They did not send me the bill and also did not talk about the deposit and extra money I paid for the cable. Also their service person used my mobile for fixing up the issue. Now reliance has sent me legal notice to pay the remaining amount. I want first my deposit and the extra money back and then I will pay the bill or they must deduct that much amount from the total bill of Rs. 2017.66
My customer id is : [protected]

I am currently in the USA since January 2017 and have been receiving bills for usage since then while the house is locked. I have called the call centre many times to cancel the account and have the charges removed, but still today the connection has not been closed and another bill of Rs1400 was sent. My account number is [protected].
Complaint numbers were [protected], [protected], [protected], [protected]. I have spoken to many representatives and supervisors, the worst was a supervisor named Usha who has zero intelligence and could not understand the simplest request.
Reliance is a company that gets profits by cheating its customers making charges for non-existent services. If you have any choice of providers, please do not ever choose Reliance again.

An sales officer from Reliance communication named Arun came home and took a desposit of Rs:563 promising for an internet service. I have the reciept details of it as well. After many days, when i called him every alternative days, he said that he has resigned from that job in very rude manner. He asked me to call to 080-[protected]/119 where people never responded. Then i called to the reliance customer care-3033 7777 where they said that they would forward my complaint to higher authority. Every time i call i have to explain them whole situation again and again and i get the same answer.

For the proof, i have the reciept which was issued on 25-070-7 for Rs:563. How can i get back my deposit?
Please do the needful.

Respected Sir,

Reliance Internet Service user ID :- [protected]
Customer Account No:- [protected]
Bill No:- [protected]
Billing account No:-[protected]

This is to bring to your kind notice that Our connection which was limited till 1GB restriction & we were having the same connection from the last 1.5 - 2 years but never ever faced such a situation till the Month of April – May ‘ 2017 wherein we were told due to excess usage your connection has been discontinued...

The faults that we had encountered:-

1. After usage of Internet for 15 odd days we are told that your billing has exceeded the limits so your connection would be discontinued.

2. We visited your Reliance Communications, Mall Road Office in Ludhiana & checked out that the billing was nearly about Rs 3000/- but at that time the billing was not done in proper.

3. As I have registered my connection for 1 GB only I shouldn't be allowed to exceed that kind of limit...once you people give the limits but are silent on the extra amount you guys charge from the customer on the exceeded amount in ahead of 1 GB…….Clearly befooling the customer.

4. After being sending Letter to your Chandigarh Office...I do not get any reply but still calls that the billing would continue...Poor Customer Grievance Cell at Reliance.

I would again say you to check up with your main office servers about the wrong billing & excess Internet usage being shown in our account.
I would request your authorities to get the connection disconnected & I am ready to pay the amount of Rs 330/- only that I used to pay every month...

Thanks.

Subscriber id: [protected]

Customer acc no: [protected]

I had applied for internet connection on 4th apr 09 by paying Rs 500 through cheque.
Their people promised me to provide connection within 7 working days.
But when almost a month passed i didnot get the conection, i registered a complain but was in vein.
Bill was keep on generating without the connection.
Finally i requested the customer care for termination on 2nd week of May (Complain no: [protected]) and my connection was terminated on 16th of may 09.
so far i had not received any modem or phone.
Suddenly on 20th may their tech. person came & appologige for the delay and gave me the modem & phone, saying that he will reactive my account.
After that also i couldnot access web. Then again i registered a complain with customer care.
They told the connection was terminated on 16th may 09 and cannot be activated.
What does it mean? These people have cheated me. Now they are asking the modem back.
I have not returned the modem so far because i need my 500 bucks back. They are unable to give connection, That is not my fault.
Just to save face the modem was given after disconnection.

This type of nuisance 420 is not expected from such a reputed company.

Pathetic Customer Support and Lies::

This event is in addition to their pathetic service. Their collection department is very efficient. They want to collect money even without giving service ! Sometime back they called and asked for payment, I asked them for what ? They told broadband service. Its non existent; I told. You want me to pay you for no service, is it a donation ? They told you complain to customer care, we only collect money, service is the headache of custome care. I asked that even if there is no service should I pay ? They disconnected the phone.

1. On 15/3/08 22:35p.m. I raised a request (No [protected]) with reliance customer care to shift my
broadband to a new address. I was told that somebody will cal shortly and the shifting will be done within 7 working days as per SLA. I told them about the urgency and requested to do it soon as I was about to travel.

2. I followed up in between with customer care and they informed me that it will be done soon.
3. Nobody called within 7 working days and I started my travel as per schedule. I received a call(roaming) on 28th (around 10th working day) from some one called Praveen of Reliance( Mobile

Number 984******* ). I asked him what was the reason for the delay. He told that he is sorry and he had some personal problems. I told him that I am travelling and he needs to wait for me to come back. He agreed.

4. Couple of days after I come back from travel I enquired to find out the status of my complaint( 13 Apr 2017). I was shocked to hear that my request has been closed as I told him that I don't want to shift ! When I confronted the the customer support that this is a lie, they told that this is the status mentioned while closing the call.

5. Frustated I asked reliance customer support for service disconnection. 13 -Apr 2017 Req No
[protected]. They told me that this will happen within 15 days. I also told that I'm not going to pay for the non-service period. Someone called the next day and asked me if I wanted to disconnect and I told yes. They asked why, I told isn't the reason obvious.

There has been no further communication so far.

Manoj

Dear reliance admin,

It seems was it not the end of trouble, when you finally chose to
Provide me internet 2 months after I applied for it !
My problems seem to increase day by day just because I chose reliance.

The issue now is that I applied for rs 649 (300 kps) combo plan, but
Your engineers have given me the 75 kbps plan.

User id:[protected]
Name: puneet chhikara
Address: a-10, rajlaxmi society, near abhilasha char rasta, vadodara, gujarat

Somebody told me that call the reliance care no. And tell them your problem.
I have told my problem to 4 different customer care executives on 4
Different days.
Everytime they assured me that it will get sorted out in 24 hours but
It does not.

They told me that they could have updated my account info but my
Details have not been updated in the system.
I have been hearing this for 5 days now.

I searched the internet for people who had problems like me and
Without any surprise I found many people having the same problem.

I am getting frustrated by these daily dose of reliance problems, and
Seriously urge you rectify it. There is a whole bunch of people who
Are like me... Frustrated

It would be so nice of you if you update my details on the system and
Change my plan to 300kbps.

Lookin for prompt action,
Sincerely,
Puneet

Complaint letter

Respected sir

I am ([protected]) nokia-3125 my handset was repaired one or more times but my handset problem is not solved. I faced handset problem form 1 year

My new Job sheet no: [protected]/071210/8

Please grant me new handset

Thanking you sir

Your faithfully

(B.davidraju)

Emails: mrdavid_80@yahoo.com
Land no: [protected]
Alternate no ; [protected]

i have rd -3100 reliance mobile .my mobile no. [protected]. i live in bulandshahr.(U.P.). i have change my mobile body .and where i get it. and pls tell me .and send my male id .sonysor07@rediffmail.com
thank you sir .

please whenever i send text from my tigo lines to others, it will tell me sent but messeges failed.why?

MODEL:-LG RD-3100 is the worst model i have ever seen..
this model should not come under mobile catagory...
it should be under fixed land line..
Always it is to be connected with the charger..
Very poor battery backup..!

LG RD-3100 Very Poor..!

Its geniune problem. I have also the same problem.