Reliance Communications
Reviews and Complaints

i have received a computerised company call by no.[protected] with offer a 2GB net plan in Rs, 99 on date 29 march -15 and i follow instruction to activate this plan and get a confirmation only by calling voice but on date 1 apr-15 i received a sms that i am a high usre of net and my unbilled amount is 522 whereas this unbilled amount on date 29 mar was only 33 .so i want my refund against deduction for net because this is a mistake of company due to non activaton of plan .as per customer care executive on no.198 dated 1 apr 2015, thay have no solution of this issue.

Dear sir,
By mistakenly i recharged internet pack rs 1499 two times for my reliance number [protected].yesterday(27/03/2015) 11 clock my friend recharged rs 1499 data pack for reliance no. [protected] through reliance recharge dealer in Thiyadurgam. Today again i recharged rs 1499 data pack for the same number. through online recharge in reliance My services website.So Two times recharges done in the same number for same data pack services.I request you to refund the deducted amount to my same account which you are deduct.I hope you that you understand my problem do needful as soon as possible...
I Hereby enclosed the online purchase bill payment voucher and details given below;
Receipt no:AMIR69233142
Customer name:V.Pachiyappan
Subscribe number:[protected]
Transaction reference number:[protected]
Payment date:28.03.2015 @19:30 hrs IST.

sir/madam
i applied for a reliance broad band connection in april 2014. And gave a deposit of 800s. But they failed to provide connection in the promised time.not only that they failed to provide connection they even did not respond to the follow up calls. Later i was told th connection will be delayed as they have to draw cable etc for which they need more time. As i could not wait longer for internet connection i withdraw my application and also informed them i don not need the connection any more and also need the refund of my deposit. But after couple of months i started receiving reliance bills for a connection that never existed i did not even receive the equipments or modem or anything still they continued sending bills. After mailing and talking g many times to concerned people they stopped billing me since feb 2015 but they are continuing sending legal notice mentioning my bill is due.
I m a hereby also attaching one of the replies i received for my complaints mentioning a subscriber id and land line connection that was never allotted to me.
thank you

On 24th of February I had ported my no [protected] from Vodafone to Smart GSM service.At the time of porting through retailer Smart GSM gave me the call rate of 1.2 paisa/3second ie 24paisa/minute.Now few days back after the Holly festival the call rate was changed to 36 paisa/min.They promised to give me the power of 24 paisa/ min for next 6 months but after 7 days they changed the plan rate.when I call to customers care no *333 and after consecutive 3 attend of customer service executives they thansfer the call to senior one.Then the senior executive told me that the call rate was applicable for Kolkata and durgapur circle.and again she asked if my retailer charged 59 FRC and told me that 59FRC gives customers the power to call 1.2 paisa/ 3 second ie 24 paisa/ minuite. Then I asked her why the service provider gave me the power for 8 days previously and she replied that it was by mistake..Now when I contact the retailer he assure me that burdwan is in durgapur circle and he charged my no with 59 FRC.Now it is not a matter of only call rate, any one who can bear a mobile of cost price more than 20000 thousand INR they can bear the call rate of 36 paisa -but it is a matter of ethics..which I have learned from a reputated and renounce company now..

Hi Rcom,
It has been a height of irresponsibility by reliance guys which is impacting our day to day life.
Starting from here.
First of all when they install the Broadband connection here in my flat, they gave me old equipment which i am fine with.
They kept my plan as landline and as well as broadband connection which i was not aware of, i got my bill as landline and was highly confused what is going on, i called customer care, they book the Termination id for Landline disconnection and told that it will be resolved within a week .the Termination id is [protected] and recorded on 27th Dec 2014 but still not resolved.
Moreover i had to pay the useless bill of landline that month .

Second of all, the next month again, the bill generated with landline bill along with Broadband bill, so what was the point of making the termination id and calling and emailing reliance so many times. Now this time again i called them up and asked about my complain (termination id), they bluntly told me that it didn't happen as there were some technical issue, so whose fault is this and they gave me new termination id now which is [protected], they assured me that this will happen within 4 days but did not happen.

Third of all, I called again yesterday and they gave me again with new termination id :[protected] with all kind of excuses of landline termination .

Final of all, i had to pay the bill and i paid the bill on 29th Jan 2015 and that too on due date, the funny tragedy is that now i am getting the emails and messages saying that " since you did not pay the bill past due date, Reliance services will be disconnected today " and when i am replying on these emails and messages, no one is responding. I am attaching the payment receipt here so that consumer court can see as well.

Reliance, please maintain some kind of ethics and principles and if not then have some professionalism, Do not harass general people . i Guess if you have some shame then will act upon it now.

My details :
user id - [protected]
Alternate Phone number : [protected]
Email_id for communication :a.[protected]@gmail.com

Hi dear sir,
Thanks for opening such website where consumer can share their pain what they get from fraud service provider in

India. Our Indian service provider like Reliance is such a fraud company thats why we have to rely on foreign
companies for good services and product.

Mukesh ambani and Anil ambani are worst businessman. They are nil in support and services. They even dont care about

how much worst services given by their product. they should be shameful for their acts that in greed of money they

are just doing fraud with innocent indian people. They are shameful son of their great father.
I am consumer of Reliance data card and faced lots of challenge and trouble from the begining of their services and

still facing issues while i have quit their services three months back.

Reliance 3G internet services are so worst that they never worked at my home location. Even i have tried many times

to take help from customer but neither even a single technical person found for help nor my problem ever rectified.

I didnt saved lots of complaint number but my last complaint number was [protected] after which i lost my patience of

using bad services and decided to close the connection.

At last just after few months i requested to close the reliance data card connection. The details are as follows:-

rel closure req no:-
[protected]
request raised on Nov2014
reliance datacard no:-[protected]

If my problem have been resolved after that, then i would have not been writing here. But
reliance torture continues and even after raising the request for closure, they didnt close the connection.
I paid the last bill of november and since then i am not using data card and services are already suspended so even

i cannot use too.But they still generated another month bill and when i raised my voice saying that i have already

raised clsoure request then they said my connection is not closed yet. I have to raise a new request. I raised one

more request the

details are as follows:-
I talk to Anji- 7-Jan-2015
Request for closure again-[protected]

this time i noted all the information because i know one time i face this, i will go to consumer court. This thing
happened again and they still didnt close the connection and generated one more bill after adding amount in invalid

old bill.
They confirmed me so many times that my connection is suspended and you need not to pay this bill and your
connection will be disconnected in 10 days. but neither my connection disconnected and even i face one more torture

of adding invalid bill agian and again.

Please help me to get rid of these fraud ambani's and help me to get my connection closed. this is last time i ever
opt for Reliance product in my life.

Thanks,
Ajay
(Gurgaon)

I have reliance gsm and my number is [protected].
Complaint 1: - I have reliance prepaid connection. On 19-10-2014 my balance deducted 10 rupees unfairly on behalf of service vas one97 vp. When I asked about it from reliance customer care. They blame me for activation of this service whereas I didn't activate this service. Even I don't know what vas one97 is. When I asked customer care, please tell me what is vas one97 service is ? They answered me that this service is confidencial and we can't tell it about you. Today I don't know for which service reliance deducted my balance unfairly.
Complaint 2: - on 07-11-2014 reliance again deducted my balance 3 rupees unfairly on behalf of service vas ussd. When I dial reliance customer care no. 198 and *333. It didn't work properly. When I call customer care at 198 and press option 9 after asking computer to connect customer care officer. Here answer is given that, " hamare grahak seva adhikari se baat karne ke liye dial kare *333. When I dial *333 and follow instructions for connecting customer care officer and finally when I dial number. It disconnected automatically. I tried for this 120 times and all times I fail to connect customer care officer. Your customer care service is worst.
Complain 3 : - on 13-11-2014 reliance again deducted my balance 3 rupees unfairly on behalf of service vas ussd. And upper process happened again with me.
Complaint 4: - on 06-01-2015 one sms send by reliance that recharge of 53 and enjoy all local and std call 25 paise per minute for 60 days. When I recharged it and get conformation sms of activation of this service. After this when I call to one of my friend to kerala for 11minutes 40 seconds reliance charged me 10rupees 38 paise. Reliance cheated me and didn't give my service benefits. When I dial reliance customer care no. 198 and *333. It didn't work properly and happened same as written in complaint 2nd.
Dear sir give attention on my complaints and refund my unfairly deducted balance and activate my service of 53 properly and give me in written of my complained answer satisfactory and it never be happened again in future with me and also improve customer care service. Give me my complained number and referance number. I want my complained answer in written on my email id - [protected]@gmail. com

Hi,
My name is Chandra Bhushan Pandey, prior i was using TATA Indicom but one of the reliance agent motivated me and offered me better plan than TATA Indicom and i become ready after that he asked me to pay 200 rupees and said those money will be deducted in two months, moreover i paid it and given all the document whichever was required. and now it's already 10 days they have only deactivated my TATA Indicom and they are not activating "Reliance" any more. i have called customer care many time but they say that
i have not submitted document, if i have not submitted document then how come they stopped my previous service and now neither i have TATA Indicom nor Reliance, You may please understand my problem, how am i facing this issue, please give me resolution i am really sad of Reliance communication,
The name of guys who took my money and document := Jai Sharma (Reliance), Mobile number := +[protected]
I hope i may get better solution,
Thank you
Chandra Bhushan Pandey

Its been 4 months I am asking for my postpaid reliance netconnect+ ([protected]) disconnection, and in vein :( :( :(
Instead of disconnecting they are sending bills month by month, and daily harassing me to pay bill.
Daily I am telling them to first work on disconnection, then I will pay if any dues.
The customer care took complaint two times (req. no. [protected] & [protected]) and did nothing!

"Reliance! do you any way think, if we subscribe your service we should be your slaves, & pay you money all our life!"

Hello reliance consumers, who are harassed by customer care, lets raise voice together!
Lets have a public interest litigation filed against reliance harassment!
***Please reply to this post with your issue and phone number, I will call you!.

***Thanks in advance for all who join this cause...

Dear sir

My name is Ravindra Kumar, and my mobile number is [protected] . Around 2 months before on 9th september 2014, i requested you guys to port my number from postpaid to prepaid.Mr. Vishal ([protected]) from your company came and I cleared all the dues and gave the necessary documents required. He gave me a pay slip which i have attached with this mail. And i have received my bills for the last 2 months.

We were not even informed that our request has been stopped and we still don't know the reason our request has been stopped.

I have talked to your regional office regarding this matter, but no one bothered. They told me to call on reliance customer care no. [protected].

I called on this no. and talked to ms. Shubhangi regarding my problem.I made her understand the problem and she promised to help me. She talked about this matter to Vishal who gave me my payment and prepaid slip. And the guy promised to solve this asap.

But again there was no response from the team. I again talked to Mr. Vishal and he admitted to me that the mistake was from his side that he wasn't able to send my request futher in time.

I talked to senior of Vishal, Mr Pushpendra Singh( [protected];[protected]) about this matter and instead of understanding it and looking for a solution, Mr. Pushpendra Singh started shouting on me and yelling that the mistake is mine and not his team mate. The way he communicated was unexpected and unacceptable to me.
Is this a way of treating a customer by shouting at him ?

I never expected this kind of customer service from such a huge company.

I have a multi plan which includes my no. [protected] and [protected] and my both the nos. are now cut off because of not paying my bill.

May i know why i have to pay the bill when i have not commited any mistake. Both of my nos are business nos. and i think you can expect how bigger problems i am facing now coz of these nos . being off.

My customers cannot contact me, i cannot contact them, i am losing my business because of this.

I wasn't aware that it takes Reliance, supposedly india's best network a time of 2-3 months to port the number. And when a customer calls the support team we get an arrogant response. Is this the service you guys promise when we get a new number? Is this the response a customer expects? What if i refuse to pay my bill? You guys will cut my connection. Isn't it? Now what should i do. I can't close down your company, but atleast can file a complaint with the pay slip as my proof. Do you people want me to do that?

I want my both the to be started asap so that i can catch up to my business. Also i want you a hard and strict action against MR. Vishal ([protected]) and Mr. Pushpendra Singh ([protected]) and also these people should be taught how to talk to a customer as they carry a huge brand name "Reliance " with them and there behaviour can affect the brand image.

I want an immediate response from the you people and within a week time my problem should be solved. This is really embarrassing and below my dignity to write to you, but i did. Will appreciate a quick response, otherwise you may wait for my quick response.

My number-[protected];[protected]
My name - Ravindra Kumar

Contact me on [protected]

Address- 100, Jhalaniyon Ka Rasta, Kishan Pole Bazaar, Jaipur, Rajasthan

Hi Rcom,
I have been trying to terminate my Reliance Netconnect for last 3 months but everytime they refuse to disconnect and provide some low level offer or something which is not helping me and lastly i had to pay, lat month there was one executive from reliance who called me and confirmed me that please use the service for this month as free before de-activation, but still i am getting bill for it .
I do not want to use this service anymore, the worst performance and service i had seen till date.
My reliance netconnect no -[protected]
if you want, i can give the termination request number also which i had asked for the termination but didn't help.

Hi all

I have activated the internet data card connection for the following number ([protected]) from 20th oct. From the start of the day to till now I have very bad reception and fluctuated connection. Its keep on disconnecting automatically. I have started my cycle on 1st of this month and in the 2nd day I got that my total data usage (Mine is 5gb) exhausted though I havent download/used much. I'm unable to connect to any service at all and I dont want this service at any cause.

The representative from whom I bought is totally useless. When I was inquiring he told that it will be best connection and network is awesome in my place. Now after I reported the problem, from next day onwards he didnt pick the call at all. The worst employee, I have ever seen who is working in inside infosys campus (Sholinganallur, chennai).

Please take the data card and give me the refund.

Thanks
Vinoth

I just want to ask only one thing ...

Why Telecom companies such as Reliance is charging 4 & 5 times higher prices only on Hindu Festivals and nobody is raising this serious issue.

They are targeting only Hindus in India. Whole year they are charging normal prices, but only on Hindu Festival such as Diwali, New Year, Rakshabandhan, Holi etc... They are charging Four to Five Time higher prices for Call and SMS from their Customers.

I got following msg from Reliance.
"Dear Customer, on 23rd & 24th October'14 all voice calls & SMS will be charged as per regular tariff. Pack benefits will not apply.RCOM"

They charged me 30% higher on another network and 80% higher on Reliance. ( Normally They used to charge me Reliance to Reliance 10 paise and Reliance to others 30 paise per minute. But on this Festivals they charged me 1 rupee per minute on all networks).

Why they are not playing this kind of dirty money snatching game on EID and other religions festivals ?

I have many Muslim friends and they told me that they are not victimized on their Festivals from this kind of high price on their call & SMS. So I am asking you why only Hindu is victimized from this kind of company.

It means, they are neglecting Hindu Religion and having fraud with only Hindu people.

Here I am feeling like I have been cheated from Reliance on my Religion/Festival. I am a Hindu and make many calls to my friends and relatives on Hindu Festivals. Is this kind of company is allowed to hike prices only on Hindu Religion?

Reliance is charging normal price whole year, but only on Hindu Festivals, they are charging 50 to 60 % higher. This is a fraud with Hindu people.

I am requesting you to give me justice.

Please do not hesitate to contact me for more information.

-----------------------

I found following information from web to contact them quickly.

Registrant Email:mahesh.[protected]@relianceada.com
Admin ID:N8A11538321
Admin Name:Mahesh Patil
Admin Organization:Reliance Communications Ltd
Admin Street1:DAKC, Thane Belapur Road,
Admin Street2:
Admin Street3:
Admin City:Navi Mumbai
Admin State/Province:MA
Admin Postal Code:400710
Admin Country:IN
Admin Phone:+91.[protected]
Admin Phone Ext.:
Admin FAX:+91.[protected]
Admin FAX Ext.:
Admin Email:mahesh.[protected]@relianceada.com

----------------------------------

Kind Regards,
Manish Pandya
[protected]

I am a customer of reliance netconnect having number [protected]. i wanted to disconnect the reliance netconnect permantantly for that I went to reliance office, they told me to contact reliance netconnect customer care, there I requested for disconnection of service to them on 13 september 2014 . they gave me request as [protected]. On 4th oct 2014 I got sms that your request number [protected] has been processed, without mentioning that it is a request for disconnection of service. again I called customer care and I told them that I need email or sms clearly mentioning that request was for disconnection for service so to prevent reliance keep on sending me bills after i clear all the previous bills. I told them I will clear the bill if and only if i will get in written that after paying the bill i wont be charged again(i.e my reliance number shoud get disconnected). I was earlier using tataphoton, they have given me in written then why reliance is reluctant to do so. reliance are calling me that they are from reliance consumer court, saying that you to appear in delhicourt for not paying the bill, if i pay the bill tomorrow they will again call me to pay the bill because i dont have any proof that i have requested for cancellation. Also reliance is adding late fee of 100 rupees every month, previously it was 1261 than 1361 and now 1461 rupees.
Please kindly see this matter and deactivate my net service as soon as possible.
Thank you.

Hi,
I want to Deactivate Service of Postpaid connection It's because of now a days i didn't use of this connection so i would like to request u to deactivate my connection asp.
Please find the following information for your reference.
Subscriber Number :- [protected]

Thanks You..

Sir, this is to bring in your kind notice that i, vibhor srivastava from luckonw had been using reliance gsm sim (+[protected]) from past 4 years. Recently my sim had some problem so i issued a duplicate sim from the distributor (Distributor : somendra : [protected]) . I purschased it on 25th september and provided him will all legal papers required. It should have been activated within 2 - 3 hours but today it has been 8th day and still it is not activated. I have complained about it to reliance customer care and the distributor but there was no action. My imporatant works are pending and have suffered some serious losses. I hope i would find my solution here. Please take some serious actions.

Vibhor srivastava
521 / 215, bara chand ganj, mahangar, lucknow 226006
Contact no. +[protected]

Dear Team,
Since I would be going abroad for an indefinite time I would like to deactivate my reliance netconnect connection. My datacard number is [protected]. When I called the reliance customer care representative I was told that the network system will be restored in 2 hours time and then I have to call the customer care representative again. Everytime I try to reach one of the customer care representative it takes atleast 15 minutes for me to reach one of the representative. Since this is a tedious process and takes a lot of time kindly take up this complaint and assist me in deactivating the account.
Thanks in Advance!
Regards
Hemanth Kumar

Hello RCom,
I had purchased the reliance net connect plus data card with a postpaid plan Data card no. [protected].Name: - Bhagirath Sharma
My contact no is 011-[protected], [protected]
now I don't want to continue further. Please take it as a request to terminate the network service to the mention no.

hello, this is chanikya battu i m the executive customer of reliance net connect +. here is the problem my data card card bill was unauthorized . Because of my bill date is every month of 5th. then I m converted to post paid connection of reliance net connect + was on 24th June 2017. and my data card is not activated till bill date. but i had charged for data usage Rs.238.83. Then i m called to your customer care and they told to me when the next bill will generate we can deduct paid bill. after that the bill generate without deduction of paid amount. when u will deduct my last unauthorized bill then i will pay my present month bill. okay
thank you

The reliance internet connection provided to my home is not functioning for the last
three weeks and the services from your side are very poor. as I do not
wish to continue the connection, the same may be deactivated from 21/08/2014 onwards.

id : [protected]
K. sudarsanan,
Addnl secretary to government
H & f welfare departmentgovt. secretariat
Thiruvananthapuram

"harithajalakam"
T. c.16/1639
Jagathy jn. thycaudthiruvananthapuram - 14
Phone nos. : [protected] (mob)