Reservation Counter review: Refund cancelation fee

I called 833-372-5343 thinking it was the hotel itself. They took all of my information as well as the CC. I booked on behalf of someone else and knew that I would need a CC auth form to use my corporate card. They said that I did not need that. (1st clue). I was never emailed a reservation confirmation. I called 2 hours later for the email and they stated that it was resent. Two days later, still no email. I searched again found a different phone number to call the hotel directly. I explained my situation and the agent looked for my confirmation # that they could not locate. There was never a reservation made with the hotel. I called back the Reservation Counter to cancel the reservation that I made through them and was told there is a $153.29 and 17.99 cancelation fee. I told them they needed to waive that since they never name the reservation with the hotel and he stated that its policy to charge the fee even though its only been 2 days. These agents have heavy accents so when the policy was read to me, it was difficult to understand. Being that I never received a tangible confirmation I was not able to read the policy. Still they would not waive the fee. I now cannot submit the expense as I have nothing to back up the charge. The agent told me that it was my companies issue that the email was not received as they have a fire wall (what a way to get out of sending one one in the first place).