Feb. 20, 2025 - needed to make a change (not even a cancellation, just a date changed to a few weeks out)... Do not use this service! You will not be able to make any changes, or cancel any reservations you make if you use this company by accident! You may think you are working direct with the hotel, that has a legitimate change or cancellation policy, but reservation counter will charge you regardless! Do not use this company! You may think you are dealing directly with the hotel, and that is what this company wants you to think, for hotels are very accommodating with changes, but once this company gets your credit card you will be done here!
Claimed loss: $150
Desired outcome: Refund of booking where we changed the date but Reservations Counter will NOT MAKE THE CHANGE BUT WILL STILL BILL YOU FOR ROOMS OR TRAVEL YOU WILL NO LONGER USE.
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