Resume Genius / Resume Technologies
Reviews and Complaints

Dear future resume builder, let me share with you the essence of ResumeGenius as echoed by our community. The journey with ResumeGenius is akin to a warm embrace, guiding you through the maze of resume creation with ease and finesse. Our users have marveled at the beautiful choices, easy navigation, and the plethora of design options available. While some wished for more editing flexibility, the overall sentiment resonates with gratitude for the seamless experience. As you embark on your resume-building adventure, remember that ResumeGenius stands as a beacon of support, ready to transform your professional narrative into a masterpiece. Embrace the journey, and let your resume shine with ResumeGenius by your side.

Using this website was an effortless and seamless experience. The user-friendly interface made it incredibly easy to navigate through the process. I appreciated the intuitive design, which guided me step-by-step and ensured that I didn't miss any important details. The website provided valuable tips and suggestions, resulting in a polished and professional resume. I highly recommend this platform to anyone seeking a hassle-free and efficient way to create an impressive resume.

Nice work-easy enough and I was getting agitated-! So kool- only can't you offer the 14- day trial.- and then auto cancel-at end? Sneaky bs-to claim this free- then want an idiotto give up their card in hopes they will forget to cancel- no one I doubt would want this ongoing for $24 monthly and ve be one an alumi customer- lest they knew each month their getting fired- lol- and joking even them- I doubt a commits
Is evercdesired not even appropriate to ask for- lame world we"re-

I really enjoyed using this site. I've never seen my resume so coherent, and clean! Even down to the job responsibilities that were auto-generated, albeit I had to edit some specifically, it was a great job. I would like the option, however, to move the headings according to how I see fit. As an example, education is all the way at the bottom of the resume, however as a college student, still in college, I've been advised to have education at the top so I would like to move education and it's contents to the top of the resume.

Love this site! Highly recommend when creating your resume! I have used this in the past and love it. Give suggestions, various templates, and at the end uses your entries and perfectly adjusts the info to each template! You can then scroll through and compare each one and pick which you think looks the best! I love this because while one template may only give you half a page resume, another will be the perfect one page resume you are looking for even if you may not have too much to include as far as work experience, which is common for students such as myself.

Writing a resume can be a daunting task. Even from someone who is an excellent writer. It's hard to come up with content that promotes the diverse skill sets and jobs I have preformed in the past.
What I like most about this helpful platform is not only the fast and professional resume I end up with, but after adding the suggested content they guide you to - I read over the resume and what a boost of confidence.
The final product really helps me to realize how qualified and skilled I am.
Thank you for the help and giving me some insight on how impressive I might seem to future employers.

Incredibly user-friendly and intuitive app. Love all the suggestions they provide to help you fill in job descriptions -- it really takes all of the work out of it for you! And great selection of resume formats to choose from! I haven't started job searching just yet, but even at the yearly price (which is less than $100), its well worth saving yourself from the inevitable headache of putting in the time and effort to piecemeal your resume together from scratch. And the ease of being able to customize it EVERY SINGLE TIME you send it to a potential new employer without the hassle of drafting and resaving a hew word document... this is a life-saver!

I think it's top of the line in terms of a resume building service that takes away the pain and overwhelming feeling that comes with the seemingly impossible tasks for most of making a complete and attractive resume. It's worth the money if of means landing the job you want. I won't say it's the only way to go, but I have tried several companies that offer this service, free and paid alike, and this is the easiest and most hassle free option that I have used. I recommend for anyone who doesn't know where to start. From the time you begin, and After answering a few very clever and easy to answer questions, (the way in which they go about learning the information from you is what makes it so good in my opinion) and before you know it, 15 mins of a headache free process and limited asked effort on your part later, you have exactly what you had in mind or even better, of a resume that highlights your strong suits. I always recommend taking your time and finding the resume builder that suits you and your needs best, but if you don't have the luxury of time or if you are one who just doesn't know where to start and feel overwhelmed and looking for one that takes the effort and frustration out of it, you won't regret resume genius I assure you. That's my humble but well experienced opinion.

Stop tricking people into participating in your trial, YES, I can choose to walk away, nobody put a gun to my head, but don't make people think they're getting something for free and then making them put in their card information. That's a horrible bait-n-switch, you should be ashamed of yourselves for being so proud of a system that takes advantage of people and wastes their time. Not everyone has a card to offer either and that's something you should respect. Especially in the midst of the coronavirus pandemic. Shameful.

Be aware if you are using the 14 days trial set a reminder and go back and cancel the subscription. After paying $2.95 for 14 days they have automatically subscribe to $24.95/mo and charged my bank for 6 months. When I found out and called they're support team and asked for at least %50 refund from $149 that I paid for the last 6 months they have refunded me $12.48 which is stupid. Customer service representee Named Ryan was offering me a discount to continue the subscription after paying 6 months without even using their service! Unbelievable! Thanks for Nothing Ryan.

Your pricing practices for what amounts to an entirely automated process are *deceptive and inconvenientat best and *predatory and disgustingat worst. There is no good reason that a service you damn well know will be used infrequently at the most should feature a stealthy recurring payment hidden below the deceptively low up-front charge. Your service clearly relies on some users not reading the fine print -- mine was in 9 point font by the way -- so that a recurring charge can be made in the background after they've forgotten about your service.

Your "Need Help?" support was all but useless button which provided absolutely no help of any kind. I tried disabling all of my popup and ad blockers to no avail, so I must assume that the Help service here is fictional -- a fa?ade.

I would revise my rating to 3 stars or higher if this were not the case, however, I know your service has no interest in remedying my complaints, so take my $3 and lets be done.

Horrible company. Canceled online TWICE - had to call until they canceled the service. I don't understand how a company can market free and then charge $25/mo unless you "cancel", but the way it reads says nothing like that. How is this company legally able to market this way when every other company must uphold to certain stipulations? I never received any email confirming payment or service. I understand making money, but these seems like a low way to get hundreds out of someone trying to simply get a job. I will never use this service again and will tell anyone and everyone to not either.

I subscribed for 14-days trial only,

They charged me for 35.95 CAD right after that on 25th of march without any notification,

Saying that's how it work. while I never wanted monthly subscription.

I cancelled as soon as I saw charges. Later they said they will only pay me 17.48 CAD. They want to take my money for something I did not chose.

I became a widow on 1/18/2022 and have not only lost my husband but also my medical insurance and 80% of my income. I needed to create a resume quickly and your site was recommended to me. I signed up and had no idea that it was a 14-day free trial and that I would be charged $24.99/month in 2 weeks. My life is in chaos, I was not aware of this membership, and I am broke. When I called, on 3/2/2022, to explain my situation, I was told that I needed to cancel by 2/15, which I didn't do because I was unaware of the membership plan. I was then offered the plan for $9.99 a month, which I declined because the formatting of the resume and cover letters created were subpar. I immediately canceled my membership and was given a $12.48 credit, which means I still paid $12.51 for a membership that I was just offed to me for a price of $9.99. Do the math. Yes, I did in fact sign up for a membership quickly and I will acknowledge that mistake. I hope none of you ever have to deal with the loss of your husband at 54 and find out about the turmoil that I face daily.

I signed up for the free 14 day trial...paid my $1.95 for the resume and failed to set a reminder on my calendar to cancel the subscription. Its now three months later and I am $120.00 in the hole. I have not received an email one since I signed up...no receipts for the service...no hey, try this...NOTHING! When the hubs asked what the charge was that hit today, I was reminded to cancel and inquire about my charges getting refunded...

Here is how the conversation went:

Jason T.
Hello Tracy. How may I help you?

Tracy
charge on bank statement

Jason T.
Thank you very much for contacting us. Before we can proceed and in order to better assist you I will need the e-mail address used when you registered.

If you have a paid subscription also provide the last FOUR digits of the credit card used to purchase access to our Resume Builder. (Please be sure to double-check for typographical errors in your e-mail)

Tracy
email address @ blah blah.com
xxxx

Jason T.
I was able to locate your account and cancel the subscription 02 May 2018 10:01 PM EDT. We sent a confirmation e-mail.

You can use that as proof of your successful cancellation along with this transcript.

This cancellation means that you have access to the website until the subscription period expires.

No additional charges will be levied against your credit card as long as the account remains cancelled. However, you are legally responsible for any charges already incurred based on our Terms of Use and information displayed on the website. Should you reactivate your account, your credit card will be charged accordingly.

NOTE:

*** Please keep in mind you had the ability to cancel 24/7 online and this is the most EFFICIENT AND EFFECTIVE method to cancel. The instructions on how to cancel can be found in the Sales Receipt and Purchase Confirmation or by clicking on our "Help and Support Tab" on our website.

OTHER CANCELLATION METHODS:

We cancel for you during our business hours from 8 AM - 12 AM EDT Monday - Friday (e-mails are answered in the order they are received during these hours and are NOT proof of cancellation) ***

Tracy
...I don't understand why I am getting charged $40.00 per month. I was just informed by my husband of this and I thought the trial from February was Free.

Jason T.
I can see that you purchased the 14 day trial last 15 February 2018 11:55 PM EST.

It was actually specified on the Plans and Pricing Page, on the Purchase confirmation page, and as well as the sales receipt sent to your email upon purchase that if you do not cancel within the 14 days, your account will be auto renewed to the monthly subscription.

Your account was renewed due to no cancellation last 02 May 2018 03:03 AM EDT and has already been cancelled 02 May 2018 10:01 PM EDT. We sent an email confirming the cancellation.

No additional charges will be levied against your credit card as long as the account remains cancelled.

Tracy
The charges that hit today...is that for the next month or for the previous month?

Jason T.
The latest charge i can see is 02 May 2018 03:03 AM EDT

Tracy
Which is today...so, since it renewed today...and it is cancelled today...I need the fee credited back to my card.

Jason T.
Once the system renews the account, all we can do is take your card off our system to prevent any future renewals.

I apologize. Our refund policy is very strict and does not allow for credit reversal if cancellations occur after the billing cycle.

Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, or by clicking on our "Help and Support Tab" on our website. We can only cancel for you during our business hours from 8 am - 12 midnight EDT Monday - Friday

No additional charges will be levied against your credit card as long as the account remains canceled.

Tracy
I am not accepting this response. I have not received communication of a monthly renewal. No receipts have been provided. I have $120.00 in charges for a service that I am not using. I will absorb the first two months, but today's charges need to be reversed. If you cant do it then find someone who can.

Jason T.
Even if you speak to a sup or manager, you will still be told the same information. As we follow the same policies.

Our services are not a one-time purchase, but an ongoing subscription.

No additional charges will be levied against your credit card as long as the account remains canceled. However you are legally responsible for any charges already incurred based on our Terms of Use and information displayed on the website. Should you reactivate your account, your credit card will be charged accordingly

Tracy
Again, this is not acceptable...please refer me to someone who can further assist.

Jason T.
We have explained all of our Terms of Use and have answered all your questions to the best of our ability.

If you would like to send a formal complaint in the mail to our corporate office this is the address:

RGO Technologies LLC
427 N Tatnall St. #95492
Wilmington, DE [protected]

Thank you for contacting us and please be sure to contact our Corporate office if you have any further questions or you can also consult our Terms of Use in our website for information on our policies.

Tracy
I dont have a complaint. I want someone to help me.
Is there not a leadership team member that can assist with providing receipts, billing cycle data and stopping the charge that is hitting today?!?! Cant someone there do the needful?

Jason T.
It seems that your looking for someone who can somewhat override our terms of use and policies for a refund to be possible. I do apologize but all of us follow the same rules and no one can do that. As I've mentioned, even if you speak to a sup or a manager, you will still get the same information. All we can do for these kind of situations is to cancel the account to prevent further charges moving forward.

If you want to take this higher, please scroll up and take note of our corporate address.

Any other concerns aside from that?

Tracy
Start here: Please email me my receipts for each months charges. Read

Jason T.
The sales receipt providing the auto renewal information was sent when you started the trial 15 February 2018 11:55 PM EST. The 4 ways to cancel were provided to the email address t.l.[protected]@gmail.com on the day the $1.95 purchase was made.

Jason T.
The sales receipt providing the auto renewal information was sent when you started the trial 15 February 2018 11:55 PM EST. The 4 ways to cancel were provided to the email address t.l.[protected]@gmail.com on the day the $1.95 purchase was made.

Tracy
The sales receipt was for the 14 day trial.
I need each sales receipt for the charges that were applied to my card in March, April and May.

Jason T.
Our monthly subscription renewals don't have sales receipts sent just like any other subscriptions.

Our services are not a one-time purchase, but an ongoing subscription.

No additional charges will be levied against your credit card as long as the account remains canceled.
Please keep in mind you had the ability to cancel 24/7 online and this is the most efficient method to cancel. The instructions on how to cancel can be found in the Sales Receipt, or by clicking on our "Help and Support Tab" on our website. We can only cancel for you during our business hours from 8 am - 12 midnight EDT Monday - Friday

Tracy
I get one from apple in regards to my music renewal...like yours it is an ongoing subscription...

Jason T.
Not all companies are the same. Apple may also provide refunds but for our case, our policies are strict when it comes to late cancellations per our terms of use.

Tracy
Also Jason...do you realize that you cancelled my subscription without me requesting it?

Jason T.
It is our protocol to cancel the account once we receive a complaint about charges.

Tracy
Where is that information noted on the sales receipt?

Jason T.
The reason for that is that customer would not complain of the charges being made if he/she wants the subscription to continue.

Tracy
Is it not possible that I wanted to change my plan?

Jason T.
I get what your trying to do Tracy. You're looking for loopholes just to get a refund. I do apologize but we stick to our terms of use no matter what.
If you would like to send a formal complaint in the mail to our corporate office this is the address:

RGO Technologies LLC
427 N Tatnall St. #95492
Wilmington, DE [protected]

Thank you for contacting us and please be sure to contact our Corporate office if you have any further questions or you can also consult our Terms of Use in our website for information on our policies.

Tracy
So, are you saying I couldn't have gone from the $39.95 plan to the annual?

Jason T.
Changing plans is not possible. Once you go for the monthly plan, you cannot switch to the annual. If you want to switch, you would need to create a new account with a different email to do so.

Tracy
Oh my. That is really unfortunate. That should be included on the sales receipt as well. You know...as an FYI.

Jason T.
Thank you for your comments, I will make sure to forward it to our Quality Assurance Department for future reference.
Any other concerns aside from getting a refund?

Tracy
LOL. QA. Really. No, Enjoy your lunch...or dinner... Read

Jason T.
Okay. Thank You for contacting Resume Genius, have a good evening.
be sure to contact our Corporate office if you have any further questions or you can also consult our Terms of Use in our website for information on our policies.
Jason T. has closed the chat.
Start the chat again

What kind of service is that? I wonder if anyone controls anything...
I wonder how they recruit those people for writing and editing papers...
I wanted my cover letter to be written properly, but what I received didn't notify me at all. I immediately contacted my write first to clarify this situation and to say that he made several mistakes. But he only blamed me for not giving him enough information and that he used what he got. But it was a lie. The biggest problem is that I would be happy to edit my cover letter, but I can't as it was saved in a different format.
Oh god, what a mess. I am very disappointed I spent my precious time on that...

To use their service and not to be cheated you have to be very attentive. The different behavior may cost you a lot of money.
Unfortunately, they have a bad reputation among people I know and judging by the reviews we are right and not the only one suffered from their actions.
What they do is charging people for using their template once. They offer it for free and promise not to take money. If you like everything and find their job appropriate you may become their member and pay for their membership monthly. But how did I know that I would pay for the membership without any agreement from my side? They just take your credit card information and use it how they want. So every month they secretly charged 40 dollars.

It's a huge ripoff. Please, don't deal with them!

The filling the resume out is kind of for free, but it's a lie because when you finish it they want you to pay. Not much at first, about two dollars, but then if you don't cancel they will charge you 20 times more expensive. And the funniest part is that you have no idea that you subscribed, thank god they sent me an email stating that I have to decide what to do with my subscription. But I didn't read it in time and was charged. I contacted their customer service to ask for a refund and they refused due to their policies nobody reads.
Please stop this mess!

I just graduated and wanted to find a nice job, so I needed my resume to be perfect. I decided to get some help from professionals and decided to try ResumeGenius. They had very inspiring resume builder and many kinds of tools and I was really happy. I made a resume and logged out. When I came back my resume was gone and I have wasted hours to make it perfect! Contacted customer care and they said that there was probably a bug and that I need to make a new one. Are you kidding me? What a waste of time! I can't say that this site is super bad, but my experience was not the best.

I needed a perfect resume, so I went online and found Resumegenius website. This site seemed quite reputable and professional. They also had this 14 days free trial, and I thought that 14 days would be enough to make a resume. I joined this website and ordered a resume. It was very nice and I was pretty satisfied. But then I noticed an additional charge! They actually took $40 from me and signed me up for another month without my permission! What a scam! I'm just a student and I can't afford services like this! I demand my money back!

I paid for the resume to RGO Technologies LLC (Resume Genius). I got the response that I would pay only $2.99 for the resume and I indicated my card details. I downloaded the resume and after 2 days I checked my account. I noticed that instead of $2.99 this company charged me for $35.99. I made a research and found out that they were doing it before and stole a lot of money from other people.

I am angry that the staff from RGO Resumes didn’t inform about the further charges. I signed up for their services for 14 days. After that these guys failed to provide the resume and charged me for full month fee. I noticed that they have taken $37.99 and was surprised to hear from the agent that it was ok, and they took this sum because I haven’t cancelled my trial after 14 days.

I signed up for 2 weeks for the trial on the website www.resumegenius.com. No one told me that I needed to cancel this subscription. After the subscription ended, they continued to take money from me and no one warned me about it or that my subscription ended. Now I try to stop these bogus charges and wonder if there are people, who faced the same problems. Please, share this info.

I did a resume online because I am unemployed and do not have the money to get a resume professionally done and found Resumegenius.com one on line for $4.95. I thought it was a good deal. I see that amount of money taken out of my account $4.95 I agreed to but not the $39.95 and now I cannot get ahold of anyone to cancel that billing. Very poor business practice!