Garry Vacuum reviews and complaints

I AM NOT GOING TO WASTE MY TIME IN WRITING WHAT A PIECE OF JUNK THE GARY VACUUM CLEANER IS ! THE CUSTOMER SERVICE IS WORST ! THEY TAKE PEOPLE'S MONEY...JUNK ! JUNK ! JUNK ! JUNK ! JUNK!JUNK! JUNK! JUNK! JUNK! JUNK! JUNK! JUNK!JUNK! JUNK! JUNK! I AM GOING TO POST ON FACEBOOK SO THAT EVERYONE CAN SEE WHAT A HOAX THIS COMPANY IS AND WHAT A PIECE OF JUNK THEIR VACUUM IS.JUNK ! JUNK! JUNK!

I really hoped that I would not have to do this, but I have tried very much to overlook certain things about the "Garry vacuum" but I realize now that I did make a mistake in purchasing it. First of all, it is not light weight at all, the hose catches your skin between it, if you are not real careful, it is cheaply made, and dust does escape into the air. There's a lot more, but it doesn't matter, I am not returning it, I am just giving it away, as much as I don't want to wish it on anyone, but one of my cat's chewed on the cord enough that I couldn't return it in that condition, It doesn't affect it working, I just am not happy with it at all. Maybe because my Rainbow Vacuum finally needed and overhaul at the time we bought the Garry, so I should have known that nothing could ever replace the Rainbow.So much for the Garry, Good luck. At least the Cat loved it.

Hi bobswite, I work for the Garry Vacuum company. I am sorry to hear about your vacuum. Sounds like something was vacuumed up! Good news, one of the reasons you bought it was the Lifetime warranty. Please contact customer service at [protected] and they will be happy to assist you with the replacement process. If I can be of any further assistnace, please email me directly at marya@garryvac.com. Thank you, Mary

I have the same problem. But my vacuum threw out several pieces of the same part that had broken from somewhere inside. Now, it blow air instead of sucks. I called Garry and they said they'd be happy to replace it, and told me they needed proof of purchase FAXED to them, they gave me a customer ID# as a reference when it came in. An I will hearing from them in 48 hours. Ten days later still no word from Garry so I called them. I was told after lots and lots of I'M SORRY'S. That they needed $50.00 to mail the new one and when that came I was to box up the old one and send it back at my expense. I purchased this product cause I had faith in Bob's testimonial. I'm sure he's sorry now he indourced Garry Vacuums. My next step is to notify the Better Business Bureau to get the word out on this scam. Thank You Patti

Hi Shirley,

I work for the Garry company. Sorry to hear that you are having an issue with the suction. Please make sure the bag is not full and that the divertor switch is completely engaged in either mode. Both of these will affect the suction. If that does not resolve it, please contact customer service at [protected] and they will be happy to assist you further. Thank you, Mary

I need a return address for shippment email address is egeraci@nc.rr.com
there was no return shipping address with the replacement vaccum you sent to me

Dear 50rmake,

I work for the Garry Vacuum company. I am sorry that the Garry did not meet your needs. Without looking at your account, it sounds like you were refunded less s/p as advertised. I will be happy to look at your acccount and assist you in any way that I can. Please email me directly at marya@garryvac.com. Thank you.

HiLeeHardin,

I work for the Garry Vacuum company. Yes, the bags are free and as advertised you just pay s/p for the set of bags.
I am sorry that your Garry needs to be replaced. It sounds to me like customer service was following our advertised Lifetime Warranty that is advertised on our website and on your warranty card. I will be happy to look at your specific account and assist you in any way that I can. Please email me directly at marya@garryvac.com. Thank you.

Dear Marilyn,

I work for the Garry Vacuum company. We do advertise that shipping and processing is nonrefundable. Also, the bags are free; just pay s/p. I would love to take a look at your account with us to verify that you were refunded properly. Please email me directly at marya@garryvac.com. Thank you. Mary

Dear Danalove@aol.com,

I work for the Garry Vacuum company. I am sorry that the Garry did not meet your needs. I will be happy to assist you in any way I can. Please email me directly at marya@garryvac.com. Thank you.

Dear daddyo87111,

I work for the Garry Vacuum company. Please make sure that your diverter switch is completely engaged in either mode. If it is not, it will effect the suction of the vacuum. If that does not work, please email me directly at marya@garryvac.com and I will assist you with a replacement. Just so you know, we ship the replacement to you first and then ask you to return the old one to us. Thank you.

I also bought a Garry vacuum. It broke in a 2 week period. Same problem! Broken piece from the motor. I also talked to the indian guy ( who was very rude) about the problem. I was given the run around. I was also told that I would have to pay for shipping of the broken vacuum to them and pay shipping for a new one to be sent to me. What a crock of CRAP! I shouldn't have had to pay for shipping either way. They should stand behind their product. I had to contact the BBB about it. Finally I paid to have a new one shipped to me. I turned it on went to make a swipe across the floor and it sounded like I sucked up a penny. The same thing happened again! A piece of the plastic broke off inside the motor. I shoved the vacuum in my closet and it has been there since. I tell everyone NOT to buy from them. VERY POOR quality!

DO NOT BUY A GARRY VACUUM. The only way they exist is hiding behind the internet. If you could try it before buying, no one would buy it. I bought it for the on-board attachments. They pick up nothing. When I called to purchase and found out pricing details, I declined. Salesman called me back and told me, if I would try it, I could get a full refund, $199.78. He was including free shipping and extra bags. So I agreed to try it. Total crap. When I returned it, they only credited $149.85. They deducted shipping charges of $49.93. The vacuum was supposed to be 4 payments of $49.99 = $199.96. You do not see invoice until vacuum arrives. Free bags? 4 bags for $9.99. Garry is no comparison to Oreck, either company or product. I have had Orecks for over twenty years, and they are great. I only wanted the convenience of the attachments and paid $43.93 + $26.31(return shipping) = $70.24 to learn my lesson. I would just like to save others from making this costly mistake. The way I see it, they are selling a $25.00 vacuum for $200.00. Oreck is a great company to deal with; Garry Vacuum is a farce.

Yes, they are junk, my 1st one lasted maybe 2 months, it picked up a small piece of plastic this caught in the impeller and locked up and the impeller broke, this is the most important part of the machine.this is going to happen all the time with this vac.It really is just junk.I bought the best one they sell, pro.model, a way to test these I learned from a electolox salesman, put the vacuum hose's together and see who has the most suction, ok, number 1.my sears upright-this one sucked the dirt out of the garry bag[both were running.2.my dirt devil upright$79 same results.It does not have enough suction to clean properly.I also got charged $250 for a replacment for the one I sent back[$35 postage] this one was lost in transit, so another $250 i was charged[ as per contract] so I have $500 in this piece of junk.another thing, It is so noisy that we can't use it, we went back to our sears vac.even thou this one is heavy, this is the reason we bought the garry was it's light weight.tell me what you want me to do with this thing[no, you first] we are taking it to E.P.A.to have a decibel reading on it, I sure it will not pass, and I'am sure they will all be recalled-enjoy my hard earned $500. Earl Mickelson P.S. please send my money back, I will send your Vacuum cleaner back, and even pay the postage, so glad to be rid of it.

bought vacuum year or so ago but hardly ever used because our farm flooded we lived in someone elses home till water went down[house was not flooded inside]. finally got a house after over 6 months and went to use Garry and pow it blew up. Now I hear about problems in the replacements that I was promised.e mail add. brschroed@nvc.net

Hi rdnkgtrp,

I work for the Garry company. I am so sorry that your Garry is not working. I would like to assist you. Please email me at marya@garryvac.com. Thank you.

We purchased the Garry vacuum with the same enthusiasm as other people who have left complaints. Our vacuum lasted for about 6 months before it broke. The vacuum's fan blade broke after picking up a small object every other vacuum cleaner we have owned in 30 years would have picked up. We followed procedure returning the vacuum at our cost and being charged the additional $50.00 per the agreement we accepted in the original offer. I chalked it up to a freak occurrence. Now within another 9 months our new replacement vacuum has broken, appears to be the same problem again. We have replaced this unit again and will only use it where we know it will only be picking up dust. I called the company to complain about the vacuum breaking for a second time. I talked to a woman who had a foreign accent; her accent definitely hindered my comprehension of all the words she spoke. When I complained about the charges & replacement fees, she reminded me I had agreed to them when we had purchased the unit. I told her that was true but I had not realized we would be replacing the vacuum every year for the rest of our lives. I ended the conversation by telling her I would be filing a complaint with the BBB.

DO NOT BUY A VACUUM CLEANER FROM THIS COMPANY

IF YOU WORK FOR THIS COMPANY I HOPE YOU START LOOKING FOR A JOB BECAUSE THE COMPANY WILL NOT BE IN BUSINESS FOR LONG.

BEWARE DO NOT BUY ANY PRODUCTS FROM THIS COMPANY...YOU WILL BE SCAMMED BY THEM!

My Garry Vac SUCKS! I have been through two since December 2009. The first one, inside plastic parts started to break that caused the Garry to stop working. The 2nd one happened this weekend (5-23-10), It started to make this horrible sound and SPARKS came out the bottom of the vaccume. This freaked us out. Called Monday (5-24-10), all they would offer me is a replacement. Remember this is the 2nd one since December 2009. I would have thought they would have given me a refund. I have learned my lesson big time. Never buy anything over the phone or computer. I SHOULD HAVE BAUGHT AN OREK! STAY AWAY FROM THE GARRY. DO NOT BUY THIS PRODUCT... LaDona

I have had the same problem. The motor broke apart in two Garry vacuums & I am stuck with the third. When this one breaks, I am going to stop wasting my time & money. I will go with a more expensive product that will last longer. DO NOT BUY THIS PRODUCT!

Garry vacuum's are the worse product & getting a replacement is very difficult & expensive for you the consumer..i got not one but two and they both broke..it cost me a small fortune to send them back..& now I don't even want another but have to take a replacement because they refuse to give me my money back! i used each one only a handful of times..i work & don't have time to keep sending back broken junk!

Hi Tom, I work for the Garry Vacuum company. Please contact me directly at marya@garryvac.com. I will be happy to assist you. Thank you. Mary

Was given one as a gift. Two months later it broke a little white impeller inside. Paid all the fees to have a replacement sent. Within a week the same thing broke on the replacement. They wanted the same fees to send out yet another replacement! I just shove the damn thing into the closet! At a hundred bucks a pop just to get a replacement that's not much of a lifetime warranty!

I also bought a Garry vacuum and after two years use the impeller broke.They also asked for the $50.00 fee plus my credit card number to send me a used sweeper in place of my new one. No replacement parts are available according to them. Every negative comment I've read is true, the sweeper is junk and the company is a sham. I am contacting the Pennsylvania Attorney General and Consumer Protection Bureau.

The whole company is a scam. I ordered one vacuum on line with my credit card 3 month ago. They sent me two with a bill for the second vacuum which I never ordered. I asked them to send me a return postage label, never arrived after 3 calls. I finally threatened to file compliant with attorney general they finally emailed me a return paid postage. I took the vacum to post office and I was informed that A tracking number was not available for the return label that was sent. Save your money and time and hassel go to sears and buy a vacuum. Customer service are Indians, good luck talking to India.

I purchased a Vac...worked good for a few months the the fan blades disintergarted and locked up the motor...I sent it backon Nov 23 2010...called to complain about no response or vaccum coming back to me...got a guy from another country telling me a need the shipping track number...I had to find it and call back...another Guy from? I gave him the number and he told me nothing had ben done cuz I didnt follow the proper proceedure...well its 01/10/2011...Im waiting still for my replacement and I paid all the stupid fees..and this is the last one i will get

This is the world worst vacuum ever. The company lies like a dog on there TV add i should have know better than to buy the darn thing anyway. I see someone named Mary saying she works for the company would ber glad to help that is also a lie I have told everyone i know and see how awful these are. I do not even want them to send me another one i would not give this company one more penny. I hope the BBB post everything they get on this company.

yes it"s true this vacuum really sucks! i also purchased this vacuum and the motor went out in just 2months then i reordered another one and had to pay all these fees . i received another one and it brought the next day..they should be ashamed and not use people the way they are

I purchased the Garry vacuum in October of 2009 and I must say from the first time I used it, it didn't work. It failed to pick up anything . It did absolutely nothing that the commercial said it does. 39 day money back guarantee...RIGHT! You can't get to customer service and when you do, they give you the run around and it feels like it's impossible to get your money back. I purchased this vacuum because I trusted what they were selling, and you wouldn't think TV would exploit people as the Garry vacuum company turning out to have done. I don't know about you all, but I'm contacting the BBB in an attempt to start a Class Action Law Suit
People please get on board and let your voice be heard!

I ordered the platinum pro. I ordered it a few months ago and it wont suck anything up. Its like there is a problem with both the tools and the floor part. It isnt plugged up anywhere. I called the customer dept. and they wanted me to send it back. Pay to get it to them, and pay $50.00 to get it back. I am 59 years old and I have never had a sweeper do this to me. I have always had it for years before anything went wrong. I will never order anything else off television like this again. Sandra Rueger

I work for the Garry company. I will be happy to assist. Please email me directly at marya@garryvac.com. Mary

The garry vacuum is a very inferior product. We bought three (3) for different residences and have had to replace two of them. Now one of the replacements has a bad motor and they want $50.00 plus shipping for us to replace it. They really need to be stopped.

Where is everybody? My vacuum cleaner is falling apart and customer service is no longer there and I don’t know what to do! Help! Have they gone out of business?
Beverly Sanders

i recently had a defect with my Garry vacuum that was purchased over 6 years ago. And after reading so many post on dissatisfied customers on the repair policies, such as shipping and handling fees and their dissatisfaction with customer service, i decided to find a vacuum repair site nearby. Thank goodness i did because it was a simple fix(a clog) but had i sent it in i FEEL paying the $50.00 just for them to check it out, this would have been a waist of time and money. So after speaking with the repair guy he explained that he made several request to become a repair site for Garry vacuum. He also shared his interest in the equipment and how good of a vacuum it is... So what i don't understand is why shouldn't Garry have repair sites? It would be convenient, less costly, and actually a better customer service relationship with Garry vacuum, because it is face to face. The company repair site name is: "A" located at 19 Ridge road, Munster, INDIANA 46321 PHONE: [protected] in my opinion as a current customer i believe this would benefit the customers. i just hate the fact that if it was a serious repair this repair site wouldn't have the parts or equipment to repair my Garry vacuum. I guess then i would trash it and purchase a Hoover.

Do not buy! Mine broke too, and I just learned about the shipping of the new one and the return. I was thinking of just getting a Garry replacement, but after reading the reviews, I'll probably have to get another replacement after a few months. Not worth it!

I have received 4 garry vacuums that have all broken (all in less than year and a half )they are all crap . The time spent on the phone to get another one is hours. My 4th one just broke and I am not going to get another. I think this is their plan, Make things really hard to get another and we will give up.
Garry is a horrible company and vacuum . Do not buy this product.

Don't buy this peice of CRAP Garry Vac! Mine broke after about 8 months. The motor quit working. They will not send me a label to send the broken one back. They said I have to pay for it. This is WRONG. I should not have to pay to send their DEFECTIVE product back! UPS wanted $115.00 to ship. I can't afford that. This company is a SCAM!

I think is too good to be true.

Thank you for your posting. I was all set to buy one of the garry vacuums. But after reading about their poor service and the disrespectful operators, supervisors and managers that they employ, I would never touch one of them. I learned the hard way with the Home Depot Roofing. I had a new roof installed by Home Depot and they did not do what they promised, it took 3 times as long as it should and they damaged my plants. Ist was only after this that I looked up online "Home Depot Roof Complaints" and discovered that MANY people have had complaints about the poor service & quality of Home Depot. Now I research everything before I buy it.

Please, Please do not buy this vacuum cleaner. I made the mistake of buying it and less than 10 uses I now have a defective vacuum cleaner. I called and they said they would send a replacement at my expense which would total over $100's. I spoke to a foreigner who was so persistent about the cost like he was trying to convenience me not to do it. This was a scary transaction. I have an Oreck and I have not had one problem with it. The advertisement on TV announced it was better. My Oreck has lasted over 7 years and they have free maintenance every year for 8 years. Never again, I cannot afford to replace this after 10 uses and pay over $100 every time. I am getting one replacement then I guess I will have to take my losses after this. I called customer service 4 times and continued to get a Arab speaking representive. One time I heard hammering the back and people talking as though they were working on building something? HHmmm maybe it was a storage building for all the unrepairable defective Garry Vacuum Cleaners!

Once again please do not buy this vacuum cleaner!

I have had two break in less than one year. Their life time guarantee should include shipping and handling. This was a good vacuum while it worked, but I cannot afford to spend $50.00 for them to send me a new one and then another $25.00 to send the broken one back again... I wish the Better Business Bureau would investigate and I will not fall for another scheme like this again.

I'm on my second Garry Vacuum and something just broke and it quit working. I took it apart, thinking it was a belt. Couldn't find anything but after reading the complaints, I am certain it was that plastic propeller referred to in one of the complaints. I am NOT going to send it back again, spending my money for shipping and being charged $50 again. Also, BOTH vacuums (first one and the replacement) would not switch from floor cleaning to the attachment mode. The first one broke in an attempt to turn the switch, and the replacement won't turn at all! The only good thing I can say is that it really cleaned well - I have a dog and it sucked up the dog hair in carpeting VERY WELL. I wish the rest of it worked and I wish it hadn't broken down so easily. I also plan to go to a store where the warranty is good and the product is rated highly.

I fell for it! Wish I would have done my homework! I loved the new vac even though it was LOUD it did do a good job cleaning. However, it was less than 5 months old and it started to get LOUDER and LOUDER. I knew something was wrong. Called customer service and got ZERO help other than them offering to send me a new vacuum for Shipping and Handling charges of 50 bucks and for me to return the broken vac in the box they sent the new one in at my cost as well. AND if they didn't receive the broken one in a certain amount of time I would be charged 150 bucks! I called back numerous times asking to speak to a supervisor which were always in meeting. I finally took it apart myself and found the PLASTIC propeller was in a dozen pieces! They won't sell me that part either! I'm on the hunt for a new vacuum with a REAL warranty!

I'm so sorry that I didn't do my homework before making a purchase from Garry Vacuum. I purchased two of these units back in June 2006 thru the Garry website as a result of watching their late nite infomercial. My attitude of superiority in being able to recognize a scam has been sorely exposed as being just as faulty as these vacuum cleaners. Just to make a long story short - I just finished a conversation with a Garry Vacuum Cleaner customer noservice rep who was located in India. After multiple phone calls and disconnects, we were finally able to retrieve my order number. (Beware, if you order online, you will not receive the order number in your confirmation e-mail.) Anyway, you will be asked for a credit card so that they may bill you $50.00 for shipping and "processing." UPS ground rate for a 13 lb package between my home and the Garry Vacuum return address is $13.38. Why so much for processing. Labor at those Indian call centers can't possibly be that expensive. However, I digress - The bottom line is that you will receive a flimzy and inferior product should you decide to do business with these people. The lifetime warranty isn't worth the paper it wasn't printed on (I never received any wrtten warranty documents. BEWARE - DO A LOT OF RESEARCH B4 YOU PULL OUT THAT CREDIT CARD AND BUY SOMETHING FROM GARRY VACUUM.

Customer service really sucks..Indian people are making money just like that..everytime they hung up the call or they say supervisor is busy in meeting..they all are sick.

The same thing is happening to me! My vacuum brok on the 2nd use! They our source the customer servise & they are absolutely no help @ all. I have been hung up in twice, placed on eternal hold several times & one even laughed in my face! They have no athority to resolve any problems but refuse to let you talk t a"manager" or someone who has athority! They lie & say they are on site in Cal. But they refuse to give me the home office #! There is no listing for Garry Vacuum in Cal. They offered to replace my broken vacuum, but wanted to charge my $50 s&h & then I had to return the broken vacuum@ my cost! If the broken vacuum is lost or damaged during shipping they said they would automatically charge my card $200! I refused! & after searching the internet, I found numerous similar complaints. The next day I called back & asked for a full refund they refused! I do not trust this company or it's product...so why would I want a replacement vacuum that will more than like break again w/in 2-5 times! I want a full refund & want nothing more to do w/ this company! DO NOT BUY FROM THEM! I have already registerd a complaint w/ the BBB. If you or anyone you know has been ripped off by this co. PLEASE register a complaint to the BBB of Southland ( Colton, Ca.) the BBB # is [protected]. or register on line! The more people who do register their complaint the better chance of everyone getting their $ back & to stop this from happening to anyone else! It might be too late for me, but if I can prevent this company from ripping anyone else off. then I might feel a little justified! REGISTER YOUR COMPLAINTS TO THE BBC & become a fan of Stop Garry Vacuum From Ripping You Off on f/b!

I was all set to buy this vac when I decided to find any complaints about it on the web, so glad I did

I just realized that I made a typo when I put in my email address. My email is marya@garryvac.com. Please email me again so I can assist you! Mary

the vac is very loud but the sucktion is there. Mine broke down within the first month and i did receive a new one as advertised, but i had to pay $33.00 for shipping so although i got a new vac its now cost me about $400.00. take it from there.

Upon the return of your vacum I was charged 150.00 when I called to see why I was told that it took me too long to return the broken unit. It matters not how long it took to return the unit but I feel it was inappropriate for your company to charge after the fact. And is this is your policy I should have been charged earlier not upon return of the product. This is poor customer service to day the least. I will be contacting my bank to dispute the charges as I feel you cannot charge someone twice for a unit that isnt worth didly to begin with. You wouldnt have gotten me but my husband called himself doing something nice for me when he purchased it to begin with. Had I known what I know today about the quality of the product I would have made him send it back immediately! Look forward to hearing from you and I am prepared to take you through whatever changes I must to get your company to return my money!

I purchased the Garry Vacuum for $199 + S&H (about $50). I was replacing the vacuum cleaner after 7 months, now six months after the replacement it has quit working again. I would not recommend this product at this time as you will be constantly having problems with it. I have decided to go with a Dyson Animal as that is what 2 of my friends (who have dogs) own. They love it and have no problems with it.

NEVER PURCHASE THIS PRODUCT! IT IS THE WORSE PRODUCT I HAVE EVER BOUGHT! I bought a Garry vac 3 years ago...after using it 2 times, I repeat 2 times the plastic coming out of the motor that carries what you have vacuumed up to the bag EXPLODED blowing the plastic pieces all over the living room...I promptly called the customer service dept, as well as email Bob..who assured me my vacuum would be replaced free of charge, as I was well within the 30 days from purchase, I would not have to pay any shipping charges...It is now 3 years later and I have NEVER gotten a replacement..Everytime I call them I am told I have to pay a $50 shipping fee to receive the new one and another $50 fee to send the broken one back on top of that they want to put a $200 hold on my card until they receive the broken unit...This is the WORST purchase I have ever made in my life...Nobody at the customer service department speaks English...They are all Indian and worse yet not even located in the United States...I hope this post helps at least one person to save their money...They even charged me for bags after I asked them not to send them anymore because the vac was broke...I had to call my bank and stop payment on my debit card and have them blocked from charging anything to my account...I hope this helps someone to make the decision to NEVER PURCHASE THIS PRODUCT! IT IS THE WORSE PRODUCT I HAVE EVER BOUGHT!

Totally agree with the people who are complaining about the Garry Vacuum cleaner. This was a terrible mistake by purchasing this piece of crap vacuum cleaner. No one in Miami wants to fix my garry because its not made in the USA. As for the warranty it is a HOAX. Future Customer BEWARE. If it sounds to good to be true, It's not TRUE.

We were at a customers place of business. Saw the Garry Vac, tried it - seemed good, they said if it breaks you need to ship back and they would send you a refurnished one in return. Plus if you need additional bags their free with a $10.00 s& h. This could be interesting in itself! My main complaint at this point is, , ... I order ONE vacuum cleaner and One set up bags.. I received however THREE vacuum cleaner one one set of bags. Now the dilemma on is getting them returned and MY money back. The Company moves VERY, VERY VERY SLOW! It appears no one can make decisions. Plus the website doesn't show you what's in your cart before or after entering the credit card. BUYER BE WARE!

I have actually enjoyed the Garry Vac but ! I have been waiting for a belt for a month now! I emailed the owner of the company and complained about needing another belt so soon and he promised to send me one at no charge! Great ! Thank You... 2 weeks later - emailed him again and told him how disappointed I was in him ! He emailed me back and said the belt was "out of stock" ! Out of stock? Are you seriious? Anyway, I said OK and - here I am = another two weeks and still NO BELT ! They are ruining their business and my good comments because of a BELT? Well, serves them right I guess!

DO NOT BUY THIS PRODUCT UNDER ANY CIRCUMSTANCES! I bought this as a Christmas Present for my mom. The vacuum was used 1 time and did not work at all!. I immediately called back in December to ensure that I was within the 30 days-- and was told it was "No Problem"-- they would send me a return shipping label and would get a full refund. I nevrr received the return shipping label, and after repeated calls, was getting no where. I was finally told that the 30 days had expired and I would need to pay over $100.00 to ship it back and could no longer get my money back. I also had been trying to stop the "free bags". However they keep sending me the bags and charging me for the shipping of the bags.. Finally I was tired of it, and tried to speak with a manager, and was told no-- that they would "cancel the bags, but i was stuck with a vacuum, and could NEVER get any more bags". They also hung up on me.

FYI-- the call center is based in India, and it is a law that they MUST connect you with a representative from the US, but they will refuse, and yell at you. I was told that this was now my problem, and they didn't care that the product they sell does not work. I was told by 3 different supervisors that they have numerous complaints and know that it has problems, but once the 30 days is up, they don't care.

This is all a scam.. You call within the 30 days and they procrastinate untiolo the 30 days are up... so that they don't have to give you a refund.

Also FYI-- the US contact information is: Peter Spiegel.. [protected]-- Maybe if he get enough calls..they will run the business better.. I also filed a complaint with the BBB -- maybe that will help!

Hi Northern Reb,

I am sorry that you current vacuum needs to be replaced. Please contact me directly at marya@garryvac.com so I can assist you with getting a replacement. Thank you, Mary

We were fully prepared to buy one but thank goodness for this complaint section..i will trust these people & save our $!

We replaced two Garry's and never realized the hidden $79 charge/each shipping till later. Parts are not available and their customer service is in India! DO NOT BUY! An Orek is more effective for the weight. Run Forrest, Run!