Govacuum.com reviews and complaints

I am simply flabbergasted (not to mention rip-roaring angry) that a company would treat a customer the way I've been treated! I ordered a replacement part for my vacuum cleaner and paid for it by CC, through PayPal Services. I received confirmation that my order went through and that my part was on its way. After waiting for THREE WEEKS, I finally contacted the company to ask about my order, via the ONLY way you're allowed to contact them, which is by opening up an inquiry ticket and being assigned an inquiry number. After waiting three days, I got back this response, and I will quote it directly: "We will go ahead and cancel the order and refund you in full. The order was put on hold by our system and was never shipped." WHAT? WAIT! NO! I need my part! I immediately wrote back and told them I didn't want my order cancelled; I just want my part to be shipped! No response. So the next day I finally found a phone number for the company and called them (you can't talk to a human; you can only leave a message, of course!). Once again I told them, this time in a voice mail, that NO, I don't want my order cancelled and I never asked anyone to cancel it; I just want my part shipped to me AND I want someone to call me to straighten this out. No response. Nada. No call, no email. So now, it's Friday afternoon. It's been 5 full days since I emailed Govacuum.com, and 2 days since I called them. I have had it! I will find another place to order the replacement part, I will never order another thing from this company again, and I will tell as many people as possible what terrible customer service this company provides. Oh, and by the way, they took my $$ immediately--they just never sent the product. Now I have to wait for a PayPal refund to my CC, which will take place next month. NIce work, Govacuum.com! Taking customers' money and then keeping it until we finally wake up and realize we've been duped? This is despicable business practice, to put it lightly. My sincere advice for anyone bothering to read this: take your business elsewhere! And if you're reading this at Govacuum.com, take some customer service classes and a business ethics class, to boot. Or maybe you'll finally call me so we can have a nice chat...yeah, right. I'm sure you're all just super busy and you'll get around to it.

This website advertises brand new Kirby vacuums in the box for sale for a fraction of the price when you buy a new Kirby from an authorized dealer. No consumer can buy a new Kirby from any outlet other than an authorized Kirby dealer or distributor. Kirbys that are advertised here are used, stolen, and people still owe money to a finance company on them. They are not new Kirby vacuum cleaners. No factory warranty, or rebuild plan will be honored on these units. Do not buy a Kirby vacuum from anyone claiming it to be brand new online. It simply isnt the truth.