Pro Aqua reviews and complaints

I bought the Pro Aqua Vac. 5-19-14. The first part of 2015 the air cleaner started acting up. I call my locate sales person and set up an appointment, he did not make the appointment time, nor did he call me to let me know he wasn't coming. I called a few days later and made another appointment. This appointment was not made either. I called the main company in Syracuse, NY and found out that all these companies around the country are sub-contractors. My sub-contractor has know moved to South Fla. I have 2 phone numbers and they will not answer the phone.
The Pro Aqua is a good machine but this and maybe more sub-contractors are not. They are doing a dis-service to Pro Aqua. The motor is life long warrenty. I am having to mail the power head to NY for repairs. I would suggest if you want one of these vacs. you deal with NY and not a locate company.

I would avoid this name brand and any person who sells for them for that matter. In Oct. 2009 we purchased a Pro Aqua since the product had good reviews. The deal was, they had to take our previous vacuum as a part of the deal and donate. I was leary, but as long as it went toward a good purpose "why not". Well, on 12/31/2009 the vacuum completely stopped working! We were STILL waiting for our paperwork in the mail that had been promised at the time of sale "since it was so late". My journey began with our finance company, then moved to BBB, local news attempts, etc. and by February 2010 I was in contact with the Atty General. Everyone basically shrugged it off since I didn't have a bill of sale and no one could get in contact with the local company. It is now August 2011 and the vacuum is still not in use, we are still paying monthly payments on $2000 and the Atty General basically washed his hands of it because it was a dead-end. I am LIVID beyond belief that this "lemon" product is still our responsibility and this company is a complete and utter FRAUD!

I hate that this situation got swept under the rug and has jaded my whole experience and outlook on these type of sales people! Avoid...

I hate this machine! They should stress how hard it is to use when you have back pain. For every time it guts hung on its own wire and I have to pull on it is when I want to throw it in the trash, way to heavy. It doesnt do that great of a job for the price. They make it sound so good and after using a few times I have found out different. Now I'm stuck with a machine thats hard to use and way to pricey. I dont care who disagrees with me. I know from using and from others who have and hate theres. Pro Aqua should have to pay these off or be made to come way down on the price. They have fed off this economy that is already in bad shape not to mention people with disabilities. I could go on!

I bought a Pro Aqua a couple of months ago. The water idea is really great! But the machine just stopped working and my store is not there any more.
I am really upset because I spent so much money on it and now there is noone to fix it! And there is no warranty from the factory. How can I get it fixed? Or can I return it somehow? I am really disappointed about the quality and the service.

I worked for this company for 2 weeks they kept putting off paying me now they are saying i didn't do all the work required to get a check. I turned in everything required by there contract to receive a paycheck. It's a ripoff for the customer also a $2600 vacuum.