Think Vacuums reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Think Vacuums
Welcome to our customer reviews and complaints page for Think Vacuums. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Think Vacuums.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Think Vacuums's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Think Vacuums, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Think Vacuums. Your feedback is an important part of our community and will help others make informed decisions.
NuTone hose
They pretend to be NuTone and took my order for a 35 ft hose and collected $250. Called and said only 30 ft was available, which they shipped and issued a $37 credit. I called many times to collect the credit but to no avail. I would not trust them ever! I think this is standard procedure for a shady business. Should have gone to Amazon and bought it for $185.
Desired outcome: Give me the $37.
No refund
I ordered a filter for my central vacuum on Aug 1. Received an email filter was not coming for another 2 weeks. Was given opportunity to cancel order, which I did. Questioned by email when I would get a refund - reply email said 5 - 10 days. This was all on Aug 30. After waiting for refund I called billing and could not get through was told to leave message and would receive a call back. I have done this 3 times and no return calls. I have sent emails to both billing and customer service with no acknowledgment.
Desired outcome: refund for canceled order
paying for returns while item is still under warranty
I made a purchase of a champion central vac electric attachment kit in aug 2018. I was talked into spending more money than I wanted (over $500) but that is my bad. Today jan 16, 2019 the power head stopped working. With some trouble shooting we figured out the overload reset protection button wouldn't reset. We called customer service and asked to repair or replacement the power head since it was well under warranty.
I was told we had to pay for shipping to and from their company. I explained that I am disabled, not able to drive and on a very limited income. I felt with such a large purchase they should pick up the shipping. Especially since I can not drive and must have everything shipped to me. How is it that I can get free returns on a $50 pair of gloves but not a $500 vacuum? When speaking to live chat I felt insulted when I was told "exactly, why should we pay for shipping when we are going to either replace or repair the power head for free"
This not a good way to retain customers. I would not recommend this company for followup service.
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