Mobile Eclipse reviews and complaints
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Poor/dishonest service
Posted today, 26 Oct 2016 When you google "Mobile Eclipse" with "Kenny", you don't get one relevant result but three, all for the wrong reasons. Those complaints represent a very small amount of victims who encounter one kind of a service from him, who ever search the internet, of those who bothered to file a complaint against him. I was having battery...
Read full review of Mobile Eclipse and 1 commentHandphone Repair
The guy Kenny quoted one price . But when I went back, he claimed more than double the price without asking if I am okay .
After I said it is way beyond my Budget, he insisted I need to pay $30 for the labour cost even without fixing the issue . He acted like gangster and insisting his way. Very bad customer service and I definitely conned by this shop. Didn't return the spoilt spare part as claim he has to take back as part of the cost to absorb his so call reasonable repair cost . My Hp is with him so I was very worried he will do some thing to it if I don't pay to repair . He taking advantage of the customer vulnerable position and force it down our throat . So do not patronise this shop and please share this to everyone to avoid getting con, i just want share my experience to avoid more people get cheated
Rogue mobile trader
After saving enough money to purchase a new 2nd hand phone, my aunt came across this shop last week and the salesman, Kenny, was promoting a hp samsung phone which he claimed was limited edition. He was very convincing and seems trustworthy and he immediately asked my aunt to pay for the phone. he gave a receipt, then immediately said that the phone was out of stock. He then showed a HP samsung Note 1 which he claimed was samsung note 2. He asked to choose between white or black colour. He then promised to give the cover, charger, earpiece, memory card and free downloads of sings & movies and asked her to come again later. My aunt left the shop and when she returned, he gave her samsung note 1 black colour, with scratches, and demanded that she get out of the shop as he was going to close for the day. The phone was not as promised and he did not give everything else that he promised earlier. My aunt insisted what happened to all the promises and she was just ignored. She paid S$350 for the phone which is very very expensive as it was an old model and not samsung note 2 as promised.
I bought a Oppo R11s which cost $699 but he told me that there will be service charge and ended ul I have to pay $778 for the whole phone which was a lost. And I could have went to other shops and buy which just sells me the phone the way it's priced. Beware of this shop as he scammed me for the phone and laptop
My mom had the same experience with the same guy, Kenny. He apparently owns the shop or something like that. While we were trying to sell our Samsung Note 2, he suddenly dropped the price to $60 (from $70) because we did not bring the earphones. When we told him we can bring it back the next day, he said that we must sell the phone today itself as he has an urgent shipping to Indonesia. He said he will pay the remaining $10 tomorrow when we bring him the earphones. We sold the phone for $60 and left. When my mom returned the next day to sell the earphones and get the $10, he told her to 'GO AWAY' sharply. My mom was extremely embarrassed.
I believe your story, and that something needs to be done about this Kenny guy and his rip-off store.
As for you, Standing up for the rights, it's because of people like you that salesman such as Kenny have become so daring. You should side with the victim, and not provide additional boosting for Kenny to rip-off more people. It's easy to sit at your laptop and pass such taunting comments but you are not there in the victim's situation to understand what really transpired. I hope you get your just rewards one day.
Before u sold the phone to him why not ask him the price including hand free or not? Why didn’t u check from others shop? I believed there is many shops around right? Sigh you people wanna sell things to this neighborhood 2nd handphone shop... after selling still got so many complaints... in the first place he did told u about the full set right? So you come without the full set... there is a deduction of $10... I think it is fare and square... if you want the full amount of price. You should bring down the full set for him. After all you can choose not to sell to him. Why after you sold to him then makes all this complaining? Funny guy😂
u are a typical gangster!
my friend's maid had another encounter with Kenny. she made enquiry to change her sumsung note 1 battery, kenny quoted her $18, but when she took out money to pay him, he said $40, the maid had insufficient fund and kenny withheld her phone and ask her to bring money back later. My friend called kenny up, and he said that the wrapper of the battery had already taken out so there is no refund because it was a genuine brand battery. my friend went down to the shop and ask kenny where is the certificate of the battery since it is a genuine one, kenny pointed to the stamp at the back of the battery. and he demanded $40. he typically portrayed himself as a gangster and cannot speak a single word of english. my friend was so frustrated that he called the police on the spot. of course gangster fear of police...
When he buy the phone he should check the item and the following complain shows me that he does not know the differences between samsung note 1 and samsung note 2 I believe that the following incident is your fault and not the seller fault and not you are trying to complain over here and not daring to go back to the shop and ask about it or is it you realize it's your fault after complaining and didn't want to embarrass yourself to go to the shop
You are at fault ! you are cheating people ! you know the model well and you pass off a old model as a new one. I have not seen such a despicable person in my life !
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