Rocket Mortgage reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Rocket Mortgage
Welcome to our customer reviews and complaints page for Rocket Mortgage. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Rocket Mortgage.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Rocket Mortgage's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Rocket Mortgage, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Rocket Mortgage. Your feedback is an important part of our community and will help others make informed decisions.
Equity loan - Fannie Mae
We have been in the process of getting an equity loan on our house. Our primary loan is through Rocket Mortgage at a 1.99% and I have on numerous times told them I don't want to refinance my loan to get cash out that I just wanted to apply for an equity loan. We started this process 9 months ago and they said we needed to raise our Credit score which we did...
Read full review of Rocket MortgageEscrow analysis
In 2022 I assumed a VA loan to purchase my home. Rocket conducted an escrow analysis as part of the closing process. The initial calculation did not include my home owners insurance (I provided a copy prior to closing) and they added unneeded mortgage insurance. This was rectified and I received a refund. Rocket then calculated county property taxes using...
Read full review of Rocket MortgageHomeowners insurance payment
Payment was made to the wrong office and my homeowners insurance was not renewed and I was left uncovered during a major hurricane. This office has failed to communicate or cover me. I have sent three times a new policy that was quoted me and they have continued to not pay it. Rocket must pay the additional costs from the original quote as it is there...
Read full review of Rocket MortgagePulling of credit reports
On July 28, 2023 I initiated the process of a refinance. It was requested that I unfreeze all of my credit reporting agencies account for a credit pull. I fullfilled this request and then refroze all accounts for my safety. It was requested again on 08/08/2023 that I unfreeze my credit reports accounts as another credit pull was required. Thi unfreeze wa...
Read full review of Rocket MortgageMortgage loan process
Worst experience buying a home. My file was switched between three mortgage bankers and all gave me completely different stories and rates. Prices changed weekly all the way to closing. The bankers did not know what they were doing and each time my file was moved I had to explain to them what was going on with my file the last I knew. I had to provide them...
Read full review of Rocket MortgageRefinancing
Rocket Mortagage wouldn’t refund a $500 fee they requested when they initially contacted me to refinance my mortgage (which was previously refinanced 6 months prior). I asked if I would get charged when the resolution specialist indicated they couldn’t give me a lower interest rate or monthly payment. I would be signing on to a mortgage that would be worse...
Read full review of Rocket MortgageMortgage refinance loans
I applied for a refinance from "Rocket Mortgage (Quicken Loans). I was almost done with the loan when a person from"Rocket Mortgage"(Marilyn Lane) contacted me to tell me that"Rocket Mortgage can no longer complete my refinance due to I needed a higher Credit Score, This was after everything, and I mean everything was completed on my loan. Why she didn't find my Credit Score was high enough DURING the refinance process is anyone's guess. I believe 100% that she has truly no idea what she is doing? Will "Rocket Mortgage get rid of her, I HIGHLY doubt it.
Because of what Marilyn Lane did to me, my personal loan officer from"Rocket Mortgage"quit his job with"Rocket Mortgage."
Desired outcome: The only desired outcome is for "Rocket Mortgage" FIRE "Marilyn Lane" immediately, if not sooner.
Racial discrimination complaint in refinance of mortgage loans.
I filed for a refinance over 4 month ago and the company took too long to process loan. I've been in mortgage banking for many years and it never takes 4 months. I believe that the company took too long because I have an obviously Hispanic last name. My complaint is based on the following: 1. Taking too long to process loan. 2. Verification of employment...
Read full review of Rocket MortgageGiving a Voice to Consumers
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