I filed for a refinance over 4 month ago and the company took too long to process loan. I've been in mortgage banking for many years and it never takes 4 months. I believe that the company took too long because I have an obviously Hispanic last name. My complaint is based on the following:
1. Taking too long to process loan.
2. Verification of employment was over kill, it took too long.
3. Mortgagae refinances do not take 4 months
4. Refinance request was made prior to Pandemic
5. Failure to follow Mortgage Refinance Procedure approved by the state.
6. Failure to fully investigate registered discrimination complaint made to
Sr. Research Team.
7. Failure to comply with Fair Lending Act.