Service Protection Direct reviews and complaints

Today I received a phone call from a girl named sue from the receiving dept in Lowes on picking up my mover that I am trying to get fixed or credited from the manufacturer. The manufacturer is dragin everything out. So little miss Sue I guess to tkae matters in her own hands and tell the mover is unfixable, I already knew that but I am by warranty guildlines from the Lowe's store. I have received a phone from the manufacturer but haven't spoke to anyone yet;. Miss Sue decided that since the mover was not fixable she assumed that I am trying to get credit for something that I destroyed?. She used the words of "The manufacturer wil not credit you back money when it was customer abuse".. To the record I didn't physical abuse the mover at all and for her to say that to me was very uncalled for because she doesn't have any idea on what has been going with it and what the other employees from Lowes at trying to help me on'. The mover is still under warranty and I feel that it should either be fixed or credit me back:. Miss Sue should have never said that to me because now I will get my money back and there will be nothing she can do about it, .

We recognize that there are a lot of negative comments and customer complaints toward Protection Direct, and some of it is absolutely warranted. We are currently working with the BBB to improve our rating (read more about that here: http://bit.ly/joR2b3), and we are actively trying to improve our image by resolving existing complaints. It’s our hope to change our industry by leading the way with solid business practices, responsive customer service and transparent communication.

Post here about your recent experiences (the good, the bad and the ugly) or send them to us through [protected]@protectiondirect.com and you will be heard. If you’re a current customer and want us to look into a specific incident, be sure to email us your full name and customer ID number so that we can quickly identify your case and try to get the issue resolved.

Customer satisfaction is very important to us and we’re here to help!

I purchased a five year extended warrenty thru this company 12/18/08 for my '02 suv, when going over all the info i voiced my concerns on what happens when i sell my vehicle, something on which i had planed to do in the next year or two. His reply was that when i sold my vehicle the $2280 five year policy would be pro rated and i would get back what i didn't use. Well i sold my car 03/26/11, called them 03/28/11 to cancel my policy (twenty eights months left) and was told they do not pro rated, i am due NO money back! Upon stating this is NOT what i was told when i purchasd your policy, he really didn't care and said "well you were told wrong"
DO NOT PURCHASE AN EXTENDED WARRENTY THROUGH THIS COMPANY!

Someone made a comment about how they are probably just a collection agency trying to gather info. Thought you all might find this interesting.
http://stlouis.craigslist.org/csr/2032130579.html

That link will probably only work for a few days, but if you dont read the real ad its an employment ad for collections agents in Downtown St. Louis. The email address is listed as [protected]@protectiondirect.com.

After paying on this warranty for 19 month with out any claims being filed on it, my 2001 ford truck was put in the shop for repairs, in the warranty it stated that it would be covered.On the list #ONE is engine, engine heads, engine block, and so on!this company is a joke and they are ripping millons of pepole off on a daily basis .I WOUNDER HOW THE OWNERS OF THIS COMPANY WOULD FEEL IF THERE MOTHER, DAUGHTER, SISTER OR WIFE HAD TO GO THOUGH THIS TO GET THERE CARS FIXED!I hope that all the owners and rude employes have a great night sleep and a nice day!

HI ALL THE INFOR MATION I FILLED ON TOP OF PAGE I BELIEVE ITS ABOUT THE COMP. I AM COMPLAINING. I REC'D A LETTER OF AN EXTENTED WARR. FOR MY VEHICLE WHICH WAS OUT OF WARRANTY. I CALLED THINKING IT WAS A INSURANCE FROM WHERE I PURCHASED THE CAR. WELL AFTER I TOOK THE INSURANCE AND THEY HAD ALL MY INFORMATION TO MY SURPRISE, I GAVE THEM THE PAYMENT OF $310.00 IN A CREDIT CARD . THEN MY WIFE CHECKED THE COMPANY THRU THE WEB AND TO MY SURPRISE THIS COMP. HAS MAY COMPLAINTS. I AM SO SORRY EVER DEALING WITH THEM. I CALLED TO CANCEL THE POLICY AND WAS TOLD THAT THEY HAVE A VERY GOOD RATING WITH BBB, THEY GOT A A WITH THEM. ANYWAY I WAS TOLD THAT MY POLICY WILL BE CANCEL AS OF TODAY BUT THAT I WONT GET ANY REFUNDS BACK. WHAT A SCAM THESE PEOPLE ARE, I CANT BELIEVE THIS, ITS ONLY BEEN 3 WKS AND I HAVENT EVEN USED THE POLICY S SERVICE AND I WONT BE GETTING NO MONEY BACK. WHAT CAN I DO TO GET ANY REFUND BACK? I GOT SCAM AND WAS TAKEN FOR A SUCKER. WHAT A SHAME THIS IS. I'M SURE THERES LOTS OF ME OUT THERE. MY NAME IS AGRIPINO FIGUEROA AND I LIVE IN PUERTO RICO

My grandmother purchased this coverage for nearly $3, 000.00. She has had to replace the fuel pump ($1800) even though the brochure CLEARLY states it's covered. They DENIED the claim! A week ago she had a catastrophic mechanical breakdown. There is a leak in the intake manifold gasket that caused all the coolant to get in the engine. They insisted on a complete engine tear-down ($600), then denied the claim! They claimed the customer allowed the problem to persist! What? A month ago it was serviced for an oil change (in which all fluid levels were adequate) and then the gasket cracks and leaks and it's the customer's fault? This happens in a matter of minutes! Our local Chevrolet Dealership claims this is the worse company ever! In the six years he's been a technician, he's never seen them cover a SINGLE repair! Buyer, please beware! Please inform your family members that it's a scam! They prey on innocent victims!

I paid over $2017 for this warrenty and have tried to use it numerous times but nothing that has gone wrong with my car has been covered. I have purchased other warrenties from dealers and have been totally pleased with what they covered. I just spent another $1500 today because nothing was covered. I will never buy a warrenty from tele-marketers (SPD) again. I don't see how every repair that I have needed, not one item was a covered item. I had the dealer look over it today and he said it is a big rip-off and to contact the BBB. I am going to do so.

I purchased the policy in January 2009 and was told also it was bumper to bumper told just last week when the u joints went out in my 2004 Avalanche they were not covered and it cost me $429.00 to have repaired at chevrolet dealer. Then this week my A/C had problems with heater cutting on when a/c is blowing have to restart car to get a/c come back on. Took to shop called them and this part is not covered and if i fix will be $1100.00 and guess what policy paid for last month. So why cancel now it is good till 2012. Tell everyone not to buy from them.

I have been receiving junk mail from this company for an extended period of time. It has proven worthless to tell this "business" to quit. I have emailed them and phoned them telling them to stop but they are too stupid to comply. The latest junk mail was trying to sell me an extended warranty for a vehicle that I do NOT own. It is time for them to permanently stop wasting my time with their junk mail. I will NEVER do business with them.