Revolut
Reviews and Complaints

I opened a Revolut bank account last year and everything was going well, until I transferred an over charge in taxes from my HMRC account to Revolut account.

Revolut then suspended my account, because they did not know who HMRC were, even after sending them a screen shot of the HMRC transfer. Then then proceeded to return the funds back to the HMRC account in Jan 2022 an HMRC cannot trace the funds. As Revolut then closed the account, I cannot find any more info of the transaction, so have been waiting for nearly a year for HMRC to return my money. This is the worst bank I have ever come across and is supported by the Financial services, who are also not fit for purpose. Do not open an account with this bank, as from lots of bad reviews, which I should have checked first, they are incompetent.

Froze my card while buying 15 euro of groceries. said it was a security threat! Spent 5 hours trying to contact people. just get shuffled around from cards to accounts to nothing..First operator said the card was not blocked, went to buy restaurant food, it was blocked again. I feel really frustrated. what an awful system..Really the worst i have ever experienced Closing my account and advising everyone else to do the same!what a bad security system if it detects someone buying grapes as a security threats. Very bad security very very bad system. Basically its for my saftey that I can't buy groceries for my family today. What a joke

My account is being terminated. I lost my phone number and phone which had a Portuguese phone number. That number was registered on my "Revolut" account. I have since then been travelling in Mexico and gotten a Mexican phone number. I changed my phone number on the account few days ago and they at "Revolut" asked me to provide a photo of myself which I did. Then the account accepted my new number and everything was working until i got the message that my account is being terminated.

Having read today that Revolut have been hacked and have compromised personal information on 30 thousand plus customers, I decided that I needed to close my accounts which I havent used for several months.

It is impossible to close the accounts online as the system insists that I have a positive balance even though the screens show that all accounts are on a nil balance.

I tried to find a contact number - none. I tried to find an email address - none. Their sole customer service is limited to a robot answering stock questions.

I feel vulnerable, and I feel that they cannot be taking their customers seriously if they make it so difficult to make contact with a revolut employee.

Surely a bank or financial institution is required to have basic contact information readily accessible, and employees that are available to help?

I'd really appreciate any advice on how to proceed with this.

I have tried everything to cancel a Revolut card that I applied for in the

Uk. I counldn’t verify the account as I have a Australian passport. Is there anyway I can transfer this acc or you delete the Uk one and I will

reapply in Australia. I have sent emails but not heard anything back for 18 months. I have £6.01 in my UK acc.

Looking forward to hearing from you.

Regards

Christine Ann Dickie

A few days back my phone got stolen so, I downloaded the revolut app on my new device with a new phone number.I chose the “lost access to my number” and typed the number that got stolen…(let me add that sometimes the app freezes in the loading screen and It doesn’t even let me proceed).I don’t remember my passcode so I press the “forgot passcode” button and then I go to my email to authenticate.I go back to the app and it tells me to take a picture of my face and my id and I do that.But then I wait for so long and in the end it either tells me that the session has expired or that my id or face is not recognized.Pls help me fix this bc it’s a very important matter.

Revolut has frozen my account with over $700 in it. They claim they did this because one of my debit cards can't be verified in the way they want. It's a crypto.com virtual card. No pdf card statements. I have provided them with video evidence proving it is mine but they don't accept videos. Ok so why not just remove the card from my account? Why steal my money? Class action lawsuit time.

I forget the password then I forget and he tell me give msome days I cheak and recover but affter few days he tell you dont have account in this no how is this possible I have atm of my account and he suggested me to open new account in this number suddenly I am aupset and I open new account this number but my first acccount on this no where he is going I have money insude on this account? Now you do something

December 2nd (See attached Print screens)

In early December I was asked to update my IBAN number on Revolut to comply with new standards set as a result of Brexit. Since I use the Paxos platform to transfer my cryptocurrency into Euro, I tried to update my IBAN number as requested by Revolut. I had some trouble doing so and referred to the customer care chat of Revolut for answers. I was addressed by one member of their team named 'Christian'. The outcome of that conversation was 'don't worry about it until it actually becomes a problem.' Please see print screens.

December 28th. (See attached Print screens)

In preparation for a holiday I had planned for New Years eve with my partner I attempted to liquidate assets through Paxos as I ordinarily do and have done for many months. This mind you was while using the old IBAN which I was told was still valid. I received emails as per usual stating that the automated system of Paxos transferring funds was going without any abnormalities, see print screens. I was suddenly alerted by Paxos that my money, the amount of $674 had been returned, with a charge of $30 in transfer fees back to them. At this point I had spent an initial $30 to transfer the funds and an addition $30 when it was sent back. I immediately requested further information from Paxos at which point I was informed that it was rejected as a result of something being incorrect from Revolut's side.

29th December

I immediately referred to Revolut to resolve this issue as I didn't have the money for my holiday and my money was now stuck in my Paxos account without the chance of moving it until it was resolved. My initial message to Revolut was sent at 8.20 in the morning and after a full day of correspondence and communication with Revolut and a couple emails to Paxos, the situation was not finalized.

30th December (See print screens)

Once again starting from roughly 9.30 am, I was told by Paxos what needed to be done to implement the new IBAN, noting that the information provided the previous day from Revolut, namely that they needed to update their SSI format was incorrect. Continuing my conversation with Revolut, now about an extra $30 charged to me for this new transfer, I was essentially asked to wait hour after hour for the 'relevant team' to respond. Finally, late in the evening, see print screens, I was diverted to a manager and I explained that because of the negligence to act on the part of this 'Christian' person in early December, I had now lost $90 in fees and was not able to go on holiday as I didn't have access to my money.

The manager attempted to divert the conversation away from the issue for over an hour until I insisted that my issue was the failure on Christian's part to solve the issue as it came up. When she did finally admit that a member of her team had failed to do their job, she offered me compensation of a free upgrade for three months to their premium package. Earlier in the year I showed intention to upgrade to their metal package, the highest upgrade possible and had explained to the floor manager 'Melissa', that after this lapse of trust with their company, having already spent over 14 hours at this point dealing with their customer services, that I was uninterested in continuing my relationship with Revolut altogether, this offer was an insult to me as a customer.

Melissa claims, that she sent a request to a 'shift leader' to permit monetary compensation of the $60 that I lost as a result of their negligence. And so I continued to wait, see print screens, for some two or three more hours. Melissa consistently insisted that they said they would get back to her soon and that she was waiting for a response. Eventually, having spent my entire 30th of December online talking to these people for over 10 hours on one day and at least a solid 6 the day prior, I had to go to sleep. At this point Melissa had finished her shift, the shift leader had finished his, or so I have been told, and no answer was ever given to me on the matter. The next day, some other person had come online and suggested that their was no refund available as the charges were not made from their side.

I never asked for a refund, I asked for compensation as a result of the negligence of their team, which they admitted to, see print screens. They had me wait in vain for a response that was never going to come. They were simply waiting me out until I gave up and left.

I eventually received my money, minus the $90 in charges that came from all of the back and forth through Paxos. I didn't get to go on the holiday I had planned because the money did not arrive on time and I wasted over 16 hours of my life thanks to the lack of taking the situation with the necessary seriousness that it had.

I am asking for compensation of the original $60 for their failure to deal with the problem when it originally came up and a further compensation of £250 for the time wasted that could have been spent with family over the two days lost and for the holiday that I never managed to go on thanks to their shortcomings.