Menu
For Business Write a review File a complaint
CB Banks RHB Bank RHB Customer Service
RHB Bank

RHB Bank review: RHB Customer Service

A
Author of the review
8:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This bank failed to update passport information as a result of which a sum of money could not be transferred to my account. [1] The bank was sent [i] a screenshot of a facebook messenger conversation in which the updated passport information was supplied [ii] a copy of an email sent to the bank with the updated passport information attached [iii] a copy of a document which clearly included the new passport information. Note: [i] to [iii] above were sent over one year ago, failed to acknowledge it and failed to act upon it. To date, the bank has failed to respond to that matter despite being sent three emails over a period of two weeks and a detailed telephone conversation with the bank's customer service representative. [2] The bank has, over a period of two weeks, been asked to provide me an appointment at the local branch. To date, it has failed to do so. [3] The bank has provided contradictory information pertaining to the documentation required to update an account that the bank should have done one year ago. And as a result of this incompetence, delay, evasion and contradiction I am still unable to receive the sum of money.

0 comments
Add a comment
  1. RHB Bank Contacts

  2. RHB Bank phone numbers
    1300 88 9980
    1300 88 9980
    Click up if you have successfully reached RHB Bank by calling 1300 88 9980 phone number 9 9 users reported that they have successfully reached RHB Bank by calling 1300 88 9980 phone number Click down if you have unsuccessfully reached RHB Bank by calling 1300 88 9980 phone number 8 8 users reported that they have UNsuccessfully reached RHB Bank by calling 1300 88 9980 phone number
    15%
    Confidence score
    Insurance Services
    +60 392 068 118
    +60 392 068 118
    Click up if you have successfully reached RHB Bank by calling +60 392 068 118 phone number 42 42 users reported that they have successfully reached RHB Bank by calling +60 392 068 118 phone number Click down if you have unsuccessfully reached RHB Bank by calling +60 392 068 118 phone number 59 59 users reported that they have UNsuccessfully reached RHB Bank by calling +60 392 068 118 phone number
    Overseas and West Malaysia
    +60 82 276 118
    +60 82 276 118
    Click up if you have successfully reached RHB Bank by calling +60 82 276 118 phone number 17 17 users reported that they have successfully reached RHB Bank by calling +60 82 276 118 phone number Click down if you have unsuccessfully reached RHB Bank by calling +60 82 276 118 phone number 24 24 users reported that they have UNsuccessfully reached RHB Bank by calling +60 82 276 118 phone number
    East Malaysia
    +60 321 803 000
    +60 321 803 000
    Click up if you have successfully reached RHB Bank by calling +60 321 803 000 phone number 3 3 users reported that they have successfully reached RHB Bank by calling +60 321 803 000 phone number Click down if you have unsuccessfully reached RHB Bank by calling +60 321 803 000 phone number 2 2 users reported that they have UNsuccessfully reached RHB Bank by calling +60 321 803 000 phone number
    20%
    Confidence score
    Insurance Services
    +673 222 2515
    +673 222 2515
    Click up if you have successfully reached RHB Bank by calling +673 222 2515 phone number 0 0 users reported that they have successfully reached RHB Bank by calling +673 222 2515 phone number Click down if you have unsuccessfully reached RHB Bank by calling +673 222 2515 phone number 0 0 users reported that they have UNsuccessfully reached RHB Bank by calling +673 222 2515 phone number
    Brunei
    +855 23 992 833
    +855 23 992 833
    Click up if you have successfully reached RHB Bank by calling +855 23 992 833 phone number 0 0 users reported that they have successfully reached RHB Bank by calling +855 23 992 833 phone number Click down if you have unsuccessfully reached RHB Bank by calling +855 23 992 833 phone number 1 1 users reported that they have UNsuccessfully reached RHB Bank by calling +855 23 992 833 phone number
    Cambodia
    +86 216 288 9611
    +86 216 288 9611
    Click up if you have successfully reached RHB Bank by calling +86 216 288 9611 phone number 2 2 users reported that they have successfully reached RHB Bank by calling +86 216 288 9611 phone number Click down if you have unsuccessfully reached RHB Bank by calling +86 216 288 9611 phone number 1 1 users reported that they have UNsuccessfully reached RHB Bank by calling +86 216 288 9611 phone number
    33%
    Confidence score
    China
    +852 25 251 118
    +852 25 251 118
    Click up if you have successfully reached RHB Bank by calling +852 25 251 118 phone number 1 1 users reported that they have successfully reached RHB Bank by calling +852 25 251 118 phone number Click down if you have unsuccessfully reached RHB Bank by calling +852 25 251 118 phone number 3 3 users reported that they have UNsuccessfully reached RHB Bank by calling +852 25 251 118 phone number
    Hong Kong
    +62 212 598 6888
    +62 212 598 6888
    Click up if you have successfully reached RHB Bank by calling +62 212 598 6888 phone number 0 0 users reported that they have successfully reached RHB Bank by calling +62 212 598 6888 phone number Click down if you have unsuccessfully reached RHB Bank by calling +62 212 598 6888 phone number 1 1 users reported that they have UNsuccessfully reached RHB Bank by calling +62 212 598 6888 phone number
    Indonesia
    +856 214 5511 7119
    +856 214 5511 7119
    Click up if you have successfully reached RHB Bank by calling +856 214 5511 7119 phone number 0 0 users reported that they have successfully reached RHB Bank by calling +856 214 5511 7119 phone number Click down if you have unsuccessfully reached RHB Bank by calling +856 214 5511 7119 phone number 1 1 users reported that they have UNsuccessfully reached RHB Bank by calling +856 214 5511 7119 phone number
    Laos
    +66 21 268 600
    +66 21 268 600
    Click up if you have successfully reached RHB Bank by calling +66 21 268 600 phone number 0 0 users reported that they have successfully reached RHB Bank by calling +66 21 268 600 phone number Click down if you have unsuccessfully reached RHB Bank by calling +66 21 268 600 phone number 1 1 users reported that they have UNsuccessfully reached RHB Bank by calling +66 21 268 600 phone number
    Thailand
    +84 838 278 498
    +84 838 278 498
    Click up if you have successfully reached RHB Bank by calling +84 838 278 498 phone number 0 0 users reported that they have successfully reached RHB Bank by calling +84 838 278 498 phone number Click down if you have unsuccessfully reached RHB Bank by calling +84 838 278 498 phone number 1 1 users reported that they have UNsuccessfully reached RHB Bank by calling +84 838 278 498 phone number
    Vietnam
    More phone numbers
  3. RHB Bank emails
  4. RHB Bank address
    Level 6 Menara AA,Jalan Tun Razak, Kuala Lumpur, 50400, Malaysia
  5. RHB Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024

Most discussed RHB Bank complaints

rejected transaction
1
(opinions to this review)