RHB Bank
Reviews and Complaints

I recently attempted to open an account at your Damansara Jaya branch.

I am starting two businesses at KLIA2 international airport. One will begin trading on the 8th of June and the other on the 22nd of June of this year.

I applied to open an account on the 4th of May, leaving ample time for establishing accounts and securing credit card merchant machines. I was told that my MM2H residency status was acceptable and so I secured a letter from my company secretary, filled in many forms, and arranged for my business partner to visit for signatures and other administration. This took several days of my time, during a very very busy time.

I then had to follow up with 3 visits as your telephone response is absolutely pathetic. It took 20 minutes on one occasion to be dropped from your system. I refused to try again.

Your staff did not keep their commitments to contact me back and finally on the 16th of May, I was told by Mr. Ahmed Rizduan Ab Rani that the bank cannot open an account for my company due to my residency status. I know that your bank manager is clearly wrong in this conclusion (as I have previously successfully opened a company account at RHB IOI Putrajaya City Mall - company now sold to a new owner, with the same residency status as mine), but I have no interest in convincing him or changing your decision. I will never deal with your bank, and neither will anyone I advise. I work in start-ups, this will be a large group, I assure you.

I wish to bring this matter to the attention of your senior management and to Bank Negara as my new businesses are now in jeopardy. Without credit and debit card payments at the airport, it is impossible for the business to realize it's potential. I am unable to even open without the required bank accounts, a prerequisite for KLIA2 WTC Mall.

I have 2 business accounts already established in Malaysia and many other banks willing to serve me, just that the timelines are now ridiculous due to your staff wasting my precious time, and my new businesses will now suffer. I employ 16 people here, most of whom are professional Malaysians. I'm sick of being treated like a third class Foreigner. I expect you to write back to me and identify the course of action you will take to change this issue in your bank.

No.akaun saya [protected] telah memohon loan statement pada February 2018, tetapi kakitangan RHB bertanyakan kepada saya"untuk apa"?Saya terangkan segalanya dengan lanjut dan beliau memberi no.tel (Aznira [protected], email noor.[protected]@gmail.com cawangan P.Indah) dan menyuruh saya berurusan dengan beliau..Pada 23 Feb 18 saya telah bertanyakan cara dan prosedur yang sepatutnya saya buat..1 March saya telah submit dokumen, tetapi tiada tindakan susulan dan apabila saya bertanya beliau hanya menyuruh saya tunggu..Setiap minggu saya akan bertanyakan status mengenai urusan saya..Sampai 3 may 18 saya masih bertanyakan status urusan saya sampai ke 13 May 18..Saya cuma memdapat keputusan dari beliau dan menyuruh saya (follow up) setiap dua hari selepas 2 bulan cuma proses bertanya sahaja..
Saya mengambil keputusan untu pergi ke bank lain yang boleh memberi service yang lebih baik..Saya berharap pihak tuan dapat meneliti perkara ini kerana yang tidak sepatutnya berlaku dalam perbankan melayu..

Credit Card Visa - [protected]
Izan
Valid 02/22

Nama saya Izan Binti Mohd Ishak. Saya nak buat aduan berkenaan kredit kad saya. Saya mmg memiliki kredit kad RHB menerusi permohonan loan perumahan saya dengan RHB. Namun, untuk makluman saya tidak pernah mengaktifkan kredit kad tersebut. Saya terkejut apabila saya menerima statement bank melalui pos diminta untuk membayar annual fees. Seyakin saya, pegawai bank RHB yang menguruskan permohonan loan rumah saya telah memaklumkan bahawa kredit kad yg saya terima itu adalah FREE 5 YEARS ANNUAL FEES disebabkan ini adalah product buildling. Saya mohon agar pihak RHB waivekan annual fees kredit kad saya.

4/5 - 8-5
called customer customer 2 hours but no one pick up, lousy system keep cut off my call every 6 mins it's very annoying.
Please improve your customer service call to make sure customer can make troubleshoot on the time. And wont spend too much time on just calling for your customer service.
And please, if your staff is busying on other call, let customer hold on line to waiting and que for the next. Not much people can keep calling and wait 6 mins and another unlimited 6 mins to reach to your customer service.

Date: 3&4 May 2018
Complaint to : RHB KLCC Branch Manager: Ms. Rimawati Abdul Rahman

I visited RHB KLCC Branch on 3 May 2018 to ask about oversea huge amount (1 million) fund transfer concern. I showed my intention to the consultant and got a queue number, I also asked whether they can find a staff to serve me by using Chinese due to lack of speaking English. I waited for around 10-15 mins, and one local Malay lady staff saw me and tried to ask me some questions, after she knew my concern, she reported to her branch manager - Ms. Rimawati and asked me to directly talk with her. Then I went into her office and told my case, Ms. Rimawati was very excited and said they can receive this money, but for my part, how to transfer money out from my country, she just said it is my problem need to settle it myself, then she became to promote their saving plans to me.

Actually, it is my first time to make oversea fund transfer with huge amount, so i have no idea with the process and requirements, that's why I came and consulted with professional bankers. As my request, they found a staff that able to speak Chinese to translate for me after so that I can ask some details of process and requirements, but the staff was very lazy without any spirit, and at that time I could feel Ms. Rimawati's impatience, so i didn't continually consult and left.

After I left I tried to contact with the bank in my country, and then i called her in her working hours and wanted to ask some question by the number showing in her name card she passed to me earlier. She didn't answer the call, then i tried to send message to her, also no reply.

For better understanding, I asked one of my friend to go together with me to RHB KLCC Branch on 4 May 2018. We told the consultant we would like to see Branch Manager - Ms. Rimawati about oversea fund transfer concern, and the consultant said she was in her office and we can meet her there by the moment. Then we walked in front of her office, but saw her was talking in phone, so that we just stood outside and waited, she went out of her office when she saw us, and without any greet. We thought she maybe was busy, so we just left and decided to visit later. And after around 30 mins, we came back and saw her seemed free, so we knocked the door and got her permission to enter her office. When I showed my purpose - ask one more question for oversea fund transfer, she immediately showed a very impatient look, and said: I had explained clearly to you yesterday. It is your part problem, not us...If you want to talk to me you have to make appointment. I was shocked by her words, and when I tried to say something, she just interrupted me by raising her volume and said a lot to me with complaining. The most annoying thing was that she said that if I don't understand the bank's transfer process, i can go back home to google it first myself.

Due to she couldn't control her emotions and kept on yelling to us, we decided to leave, when we went out her office, we saw all bank staffs and customers standed up and looked to us, we felt that our dignity has been seriously hurt.

I am utterly disappointed with RHB as so far I have not encounter with such issues before and this is the very first time I encounter such a rude and impolite "customer service officer". To be honest, I don't think she suits for the designation as her attitude and way she reply her customer has totally compromise what a "customer service officer" should offer to their client.

Regards,
Mike

My name is Hans Schmitter,
I have been a long time customer of RHB Bank.However, I am extremely disappointed with the service provided on several complains made about a Credit Card entry dispute.
The Statement is dated 26/07/2017 for Credit Card ending with number xxxx 4059
I dispute the following entries:a) Posting date 0407 Transaction 0207 RM 490.90
b) Posting date 0507 Transaction 0407 RM 538.10

I definitely did in 1917 neither to Singapore nor stayed in a Hotel in Budapest.

The manager of the RHB branch in Seri Damansara was kind enough to call after several complains of mine the Credit Card call center however, I am still waiting for a respond from the apparently inefficient RHB bank staff. Since I launched my first complaint after July 2017 I am sorry to say that I am really unable to think otherwise.

Therefor I have decided NOT to use the RHB Master card anymore until this dispute is solved.
Meanwhile I shall pay the latest Statement dated 26/04/2018 in full.

Yours
Hans Schmitter

Hi,
I'm the director of United Global FX S/B located in Melaka. The company has since last month opened a business account with RHB. However, my staffs had been facing difficulties when dealing with the staffs, typically Chief Cashier at RHB Branch situated at Plaza Melaka, Jalan Hang Tuah and Taman Lagenda. We are a cash-insentive MSB, very often we have to depost bulk-cash into our account for settlement. The staffs at both branches were often reluctant to serve my staffs at a more secured place. The branches are often crowded with customers, it is unwise to carry out the deposit over the counters. I hope this issue can be brought up and a solution could be provided promptly.

Thank you.

Regards,
Oscar Ow
Director of United Global FX S/B

Hi Sir,

I just want to complain why RHB bank got new SOP but didn't send an official email to your existing customer? Today I went to RHB bank taman sungai besi to submit the form for adjustment for monthly housing loan. I have been waiting for half an hour until there's one Chinese Auntie with short hair she assist me and explain that I she have to follow company new rules and can't proceed the adjustment. Previously I done the adjustment many times from other RHB branch and there's no problem at all. Why suddenly got changes and customer are not knowing? Do you understand that I come all the way from Kuala Lumpur to get things done but unfortunately your staff told me that she can't do anything to help me and ask me to go back to kwsp branch to cancel the process. Do you understand how tired your customer are and you guys treat us like a ball throwing everywhere?! We are your customer, We hardly settle the payment from Kwsp branch and wait for approval and then thumb prints then come to the bank for the final steps but RHB are not helping your customer but to reject Customer request. If RHB sets new rules please inform all your customers please and don't make everyone wasting our precious time in the stupid bank for nothing! I'm so regret for choosing the services with this RHB bank! The worst bank ever!

Dear Admin

My name is Voo Min Gin

I would like to apply for the car loan for myself

after provide all the information, I was inform that my income is not enough to get a car, so request for guarantor

After guarantor info submitted, I been inform that guArantor have ctos and request him to settle it. We follow and after settle and said my income is not tally again.,

I reAlly feel I been fool by your officer and it's reAlly crazy if my income is not tally in the first place, then no need for me to get guarantor and what clear ctos for guarantor side.

Just directly said my income is not enough.

I can't get it when doing small business and working at same time but to said my income is not steady. Which business income is fix every month?

Please look into it as feeling been fool is not good at all

Regards
Gin
RHB Sandakan
[protected]

Date: 9.4.2018 and 13.4.2018, respectively.
Contact Number: +[protected]
Description: Please be informed that I have subscribed to ASB loan with RHB Bank Berhad in December 2017. (a copy of offer letter can't be attached here as pdf).

According to the letter of offer given, my monthly payment is RM269.00, I have paid according to the stipulated monthly until March 2018.

Later, I received a call from RHB Bank Berhad several times for me to pay the outstanding of RM6.00 because the monthly installment changes have increased at the request of the National Bank to all Banks.

Unfortunately, I disagree with the increased installment value due to: -

1) I do not receive any notice/letter/email regarding this monthly installment, this is informally and I can not pay with the prescribed amount by the Bank without my knowledge;

2) I have experienced making ASB loans with other banks for many years without problems. Therefore, I have asked other bank advice on this matter, I was told even though the National Bank had raised BR but the bank did not raise the monthly installment, it remained as agreed in the market schedule during the ASB's recruitment;

3) Please note that before I decided to make an ASB loan with RHB due to RHB officers had been present at our office to promote the schedule during the monthly payment and I was attracted to the promotion of the current month and according to my ability. With this increase, it is beyond my ability and I consider it a persecution against me because it is not emphasized that monthly installments can be changed by the bank although it may be written in the letter of offer as told by RHB. Additionally, your RHB officer who was present to our office requested us (I and my officemate) to sign up immediately without us reading in full. I signed because I am trust of this subscribe due to I have experience with more than 5 years with other banks and this is unexpected;

4) My friend also took RHB loan with me, but she did not receive any problems like me. It found that the RHB bank system was not systematic and unfair to me who always received call interruption due to the outstanding that not from me, I'm paying like what I'm offered;

4) Through telephone conversations between me and the RHB who frequently contacted me to collect the outstanding loan, I have complained about this but they only advise me to contact RHB's customer service hotline. However, I have tried several times to call on the line but it's difficult to reachable. This makes inconvenience caused because I don't have time to attend this matter every day.

In addition, I have received a message from the bank to pay another RM10.00 for a penalty late which I am paying on time, the penalty charge because of your increment that without formally informed.

Resolution: Hence, I would like to request you to look into my case and help me the following resolve way at the earliest and oblige.

a) Set the installment monthly same as mentioned in the offer letter I signed; or

b) Please cancel this ASB loan without any penalties as I also have the right as a customer who is unable to pay according to your lack of customer service.

Your immediate attention is greatly appreciated.

Please contact me at [protected]@gmail.com or +[protected].

Thank you.

I had on 5-4-2018 make ftt transfer to Indonesia.
Later on 6-4-2018 I had call your customer service requesting the outcome of the said transaction and your customer service told me that transaction will clear 3-7 working days.
I called your customer service on 9-4-2018 for the outcome and yet your customer service call me back used this number (03-[protected]) and still do not provide me for the status of my ftt transaction. Your customer service promised me that they will call me later. However there is no call I receive from your customer service.
On todate I have been trying for 12 times to reach your customer services and failed. Im so dissapointed with your services. Your FTT services say nothing about the time frame that you will take for the said service and yet I had to paid for almost RM 25.00 for cable fees (its ok for me) and yet your customer service doesnt even know how to explain to me and keep on saying they have to refer to agent.
The person who I want to transfer the said sum keep on asking me the status while my bank cant even provide me with the clear situation as the money had been deducted from my account.
this kind of matter really can jeopardize my purchase

The interface is not user friendly.

My monthly hp repayments in favourite payment goes invisible and it takes several stupid calls to your customer service to explain why the set payment for hp is missing every other month.

No one seems to know what the hell happened?

So, in order to secure more customers and make them happy, please look at other banking interfaces - i. e Maybank or the worse banking system - Ambank. Their online interface is so much better than yours. Workflow is cleaner and ease of overseas transfers.

Look forward to a cleaner fresher and ease of use online banking from you very soon.

Best,
Naida

On 21 Nov 2017, I went to Mergong branch to renew FD( due date ... ..), I didn't aware that FD can not be renew before expiry date. The bank staff persuaded me to put my money into another FD plan with higher interest rate and did not inform that there would be a penalty of RM624.16. I am unhappy and unsatisfied that i have to bear the lost of so much, by right she should tell me to wait for 20++ days .

On 28 March 2018 at approximately 11.30am, I went to RHB IOI City Putrajaya to request for release letter from RHB since our housing loan has been re-financed by other bank starting November 2017. According to the officer there, I need to request the release letter to the branch who issued my loan which is RHB Islamic, Level 1 UOA Centre, Jalan Pinang, Kuala Lumpur, Malaysia. So, I went there, arrived at the counter at about 3:00pm. I talked to the front counter about my request and the person immediately point me to another officer at the other section. I went straight to the officer's desk. Her name is Siti Ubadiyah Binti Rozolli. She was attending to a customer. So, I stood behind, near to her desk. A few minutes went by, she asked what is it that I need, while the customer she currently attending to was busy filling up a form. So, I simply tell that I need the release letter from RHB since I have settled my housing loan with RHB through re-financing to other bank. She said she cannot process my request and said to me that I have to request to RHB Head Quarters. I told her that I am frustrated because every branch i went, forward me to the other branch and only God knows when this chain is going to stop. I find that the processes are ridiculous for me to go through. Plus, i even made a call to RHB customer service in the morning just to confirm which RHB branch should I go to for me to request the release letter. The customer service gave the same answer - go to the branch who issued you the housing loan. I was very upset with the attitude shown by Siti Ubadiyah Binti Rozolli. The way she talked to me was very rude. She said that I didn't understand that she doesn't process the release letter. The customer that she was currently attending to was also mad at me and said that I was interrupting his business with Siti. I said to him that Siti was the one who asked me what is it that I need. So, I was basically answering Siti's question while the customer was busy filling in his form. I was also frustrated that Siti didn't proactively apologise to both me and the other customer, the fact that she was trying to attend to 2 customers at a time. If she cannot handle 2 customers at a time, she could have said nicely to me to have a seat first while she finish attending her customer. I am very disappointed with her. Based on this experience, I won't be engaging any services with RHB in the future if RHB management didn't take any action towards Siti Ubadiyah Binti Rozolli. I look forward to your reply on this complaint.

Not quite certain on why the RHB online banking are getting worse & worse in recent times. Takes at least 10 tries (not exaggerating, really at least 10 tries) to access my account. A number of similar pop-ups would appear 90% of the time.

- Service temporarily unavailable. Pls try again later (ME00000000).

- Error / Processing Error

- 'Your application is being processed' after each & every selection.

- Simply hangs/unresponsive

I'm stuck with RHB not cause I like the bank per say, it's simply cause my employer switched our payroll to RHB a couple of years back. So I suppose complaining is the best that I could do to improve the situation. Not that any higher ranking officers would bother reading this particular complaint anyways.

- 26/03/18
- no client number
- rhb number: 03-[protected]
- complaint to : rhb insurance berhad customer service officer: ms. suhada

I've been following up with my Fire Insurance matters for some time and tried to call RHB Bank to get to the person who attended to my email. For the first 10 minutes I tried to call hotline numbers but to no avail and keeps on waiting until one of the officer provided me the direct line for insurance department.

And there comes the disappointing part where this lady called Suhada who answered the call with an impolite manner without greetings and as if she is reluctant to answer the call and wanted to just brush me off the call as soon as possible. I've tried to accommodate to her request by providing my details (which she asked in a very rude manner) and then I explain to her my situation and I will need an answer asap.

Nevertheless, she do not allow me to talk to the person who has emailed me and instead ask me to just wait for email reply. I replied and asked how long should I wait for the email reply to ensure I can follow up closely on the matter but she told me she don't know and ask me to just wait.
Further to that, when I further get confirmation from her, she say 13 - 14 days. I told her come on, this is just an email reply takes up to 13 - 14 day ? And then she quickly changed her response to process takes 13-14 days which is very clear that she just wanted to brush me off from the call.

I am utterly disappointed with RHB as so far I have not encounter with such issues before and this is the very first time I encounter such a rude and impolite "customer service officer". To be honest, I don't think she suits for the designation as her attitude and way she reply her customer has totally compromise what a "customer service officer" should offer to their client.

I have first called the CS on 27th of Feb asking for a request for a 2month release on my housing loan installment due to my medical condition. First, the CS tried to connect me to the Plentong branch to speak to the staff but they could not get thru and then they got me to lodge a report to get the Plentong branch to call me back( i have provided both my contact no).They said i will get a call within 7 working days. till 14th Mac, nobody called me infact the collection side is chasing me like hell. then 14th Mac when i call the CS made me wait on line so long then told me they will call me back on the day itself, instead i only got a call from collection dept. again on the 15th Mac i called and screw the CS up n down when again they keep asking me what n what when they have all the record. only after I make noise i got a call from Plentong branch that morning in order to assist me.
This is too much n so unprofessional. I have a saving acc in RHB but i do not use it as their service is very lousy.

Dear RHB,

I have called customer services last month FEB-18 to close both my credit card Master and Visa, and they have confirmed both my card have been cancelled in FEB-18 .

But seems nothing have been done appropriately to take it down from CCRIS.
Your offices even call me back to confirm that the cancellation has been done in FEB-18 .

However today 12 March 2018 I've checked my ccris report for FEB-18 cut off both the card still appear in ccris .

I am now applying Personal loan and housing loan and have paid deposit and down payment for my house purchase transaction also done but now my housing banker told me there are too many credit card application earlier that i why i cancelled off my RHB card last month in Feb 18 because I've just applied this card not too long ago so after I cancelled it should not be in criss already including at the bottom as application applied when.

So now if my housing loan can't be approved and my deposit + down payment already paid due to this because rhb did not take down my cancelled rhb card from criss then i will sue rhb bank for my loss

Pls look into this and call me back asap

Employee Name: Azraf Azzubir

We went to the account and request to register a fixed deposit account and the staff served us very badly, no smile, angry and treat us like nobody.
First thing come from his mouth is "buat apa!"
Service is very bad and slow across the whole branch.

Kindly improve your service or else I don't see any good in this bank and will definitely not recommend to others.

I have called RHB customer service line like 4 times, in 3 different days and different timing, yet not manage to talk to any staff! I wonder what is the purpose of having the line if they refuse to talk to customer? We are working full time, it's really hard to always drop by the branch to settle the issue.
Besides, I was wondering how come I received OTP during payment time but not when I log in to RHB online banking? I really wonder how your system integrated. I dropped by ATM machines for 2 times to update my handphone number, but until now I still cannot log in to online banking because it stated that I didn't register my handphone number over the ATM.