RHB Bank’s earns a 1.1-star rating from 227 reviews, showing that the majority of clients are dissatisfied with banking services.
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poor customer service
I signed up for a Education Loan 7years ago for my Poly school fees. I only need to pay for the first year, hence i loan around 8k however the consultant advised me to increase my loan amount so that the next year if i need to loan, i can use the amount. instead of applying it again. Based on the bank requirement, i have to opening a savings account with min $500 to be elligble for the loan. I did open the acconut as required. The second year of poly i didn't used the loan as i pay via credit card. After 7 years of payments, finally all the payment is settled and i wished to close the account. The person informed me, i still have undrawn amount of $7k plus, hence i have to pay a penalty of 1% for it. I was so pissed and question why did i have to pay when i didn't use the money at all, the lady answer the bank actually reserved the money for me since 7 years ago! OH MY i nearly die laughing. After hearing that, i say then nvm, ask the bank to keep it for me until i grew old then. Maybe i will decide to use later. Just 1 wk ago, i received a payment acknowledgement saying they deduct the 1% from the saving accounts i open with them. I was so angry and called them, the officer advised me to write in to waive off the penalty fee. I wrote to them and a lady by then name of SERENA TAN! called me, telling me they will refund me first however the waiver of the penalty fee is still pending as it needs to be approved by the higher authority. That's gd news i think. She carried by on saying, however your savings account is already below $500 since 2005 ago and i only have a balance of $300 plus dollars. I was shocked! She tell me my loan is actually deducted from that account. From the start, i did a GIRO application to pay my education loan using my POSB account to prevent any late payment or insufficient balance hence prompty every month the deduction is succesful. So since no withdraw is done to my RHB saving accounts since 2005, why should i check it every month? She say from her system, 2 x $5 is deducted at 2005. I asked her what is the deduction for? She say she unable to track. Maybe is the cashier order they issue to my poly. Why do you deduct amount from my bank without prior notice? the cashier order i should pay in cash when i collect it, not just deduct without acknowledgment. Till now the $10 deduction is what, i also dun know! She say is my responsbility to update the passbook, if i have the account, i should maintain it. Why should i update the passbook when i never used the account since day 1? i also mention to her that their banks at not that easily accessible, she say back to me when you apply it, you already know that, why still apply. At that time, i need the money that's why i purposely go over to the cecil st branch to open it. Then she keep saying, so you blaming the bank for it? and i explain myself. then she say so... WTH! I ask her what is her meaning of her so... Worst attitude! I mention to her, other bank usually send a statement to us every 3 months, but your bank didn't. She claims the account is a passbook account and you have to update the passbook to see the transaction! My POSB bank also have a passbook and i have the statement paper! Then she say again, you blaming the bank? kaoz.. I not blaming the bank but blaming on the services and process! Then she say the best come down with your passbook and update it to see the transaction. I tell her if i come down all the way there, i won't update my passbook but to close and cancel the account! She then reply, so is there anything else? RHB still win the Singapore service class award, sorry man, with this kind of customer service, i would be rather talking to a MACHINE! THANK YOU SERENA TAN FOR GIVING ME SUCH A HIGH CLASS SERVICE! LOL!
deduct my saving without inform me
I'm Miss Tay Wern Nar from Penang Air Itam. Last month
RHB call me promote about RHB insurance and they say they will send me the
insurance policy then just see whether I want proceed or not. But these few days
I check my saving account in RHB and it was deduct the amount of my saving
account without send me any insurance policy. I feel it was unfair as I do not
clear about the information of insurance and payment then RHB already start the
payment without any information to me. By calling I do not clear about the
information yet as well and I got ask whether will send me policy will just
start payment that time RHB say yes. I trying to call RHB insurance but no one
pick up my call and I call to RHB customer service they keep on ask me call
another no. I call to many RHB no and lost many credit about it. I go to
Kuantan Branch and notice many customers also facing same case like me. So I
would like to request RHB please return the money that deduct in my account.
Total is about RM200. I hope this email will get RHB respond and for your
information I got send email to RHB but did not get any respond for it. I
quite dissapointed about RHB and I hope this would not happen anymore. Thanks.
Hope to heard from you soon.
The complaint has been investigated and resolved to the customer’s satisfaction.
Exactly the same thing happened to me, wondering why they can start charging people without any signature or even email or whatever it is black and white stated, and claim that the conversation considered as a valid agreement. Not sure how many of us encounter the same problem. Not really asking for refund, Just wondering is this the right way to make money?
Also same like me...then i call rhb insurans and they say cannot refund my money back..very dispointed..
your case same like me..how come they do like this without our permission or even a signature from the customer?who know where i can do a report about this case?i really2 mad about this matters...
scam
I walked into an interview with a radio station, and all of a sudden I am approached by this man that says he can get me a job, because the station takes a while to get back with me, thought he was doing me a favor. He's the executive of RHB Marketing in Fort Wayne, IN. My interest is in radio, he said that there is a station hiring down the road, and that he'd be more than happy to get me a job...if...I forked over 200 bucks. I told him yeah sure...then left, and never went back. RHB Marketing is an absolute scam, like any job placement firm, who wants people out of work to fork over money...for information about jobs!? Don't make me laugh, Randall Brubaker and company I hope one day you actually get a soul and heart.
Randy Brubaker is the same hack who owned a bar on The Landing in Fort Wayne and closed it, skipping out on his employee payroll responsibilities.
Pls improve your service
Date: 4/07/10 (Saturday) Venue: giant hypermarket bandar bukit tinggi klang Time: around 10am I’m one of the rhb saving account holder since 2007 without atm card. I opened my account at jalan stesen klang. I never withdraw my money until today I feel wanted too…but… the rhb indian lady at the counter with roughly said “ how u going to withdraw money for...
Read full review of RHB Bank and 28 commentscar towed without notification
To whom it may concern,
My intention for writing this letter is to know more better about customer right. I have car loan with rhb bank. I had paid monthly without any delay for 3 years: early this year, I trade my car with new car and I left my old car to agent to sell it. After a few months, I apply a personal loan from local bank; however I got quite surprise news from them which told me my name has been blacklisted due to unpaid of car installment for 4 months. I checked it out my car status with rhb and I discovered my car had been towed to rhb garage for a few weeks ago.
My questions here are:-
A) why i’m not been notify?
B) why rhb can not give phone reminder or warning letter before proceed to action?
C) what is rhb procedure to tow customer car?
Thanks in advance for your attention and look forward to hearing a good feedback.
Regards,
Abq
terrible customer and phone service
I applied for a Tesco-rhb credit card two weeks ago, and this week i received a platinum rhb credit card, which is not what i wanted. I called the rhb service line, which put me in line listening to their ads for more than 10 minutes, after waiting for so long, a message said all operators are busy, please call back later. So i tried another number, and...
Read full review of RHB Bank and 28 commentsrejected transaction
I would like to complain about rhb bank malaysia. I attempted a cash withdrawal at an atm kiosk in giant hypermarket, usj 1, subang jaya, selangor malaysia on 02 february 2010 at 19:43 hours to withdraw rm300. Unfortunately, the transaction was rejected and I was produced a receipt confirming the rejection. Without much suspicion, I proceeded with a second...
Read full review of RHB Bank and 18 commentsRHB Bank Reviews 0
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RHB Bank Contacts
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RHB Bank emailscustomer.service@rhbgroup.com100%Confidence score: 100%Supporttaufik.albar@rhbgroup.com99%Confidence score: 99%financefelix.loh@rhbgroup.com94%Confidence score: 94%
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RHB Bank addressLevel 6 Menara AA,Jalan Tun Razak, Kuala Lumpur, 50400, Malaysia
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RHB Bank social media
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Sad to see your case. But Wait till you try to apply the loan with RHB Malaysia. You will flipped off the chair on the documents required and after few weeks, still pending approval. I have applied loan with DBS in Singapore with 55% margin of finance. 1 day to approve. In Malaysia with RHB, 3 weeks still pending approval. of course, I have gone back to foreign bank which is more efficient.