Ritzcraft Pools and Pavers’s earns a 1.5-star rating from 8 reviews, showing that the majority of customers are dissatisfied with installations and services.
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I'm really happy we picked Ritzcraft Pools and Pavers, Inc
I'm really happy we picked Ritzcraft Pools and Pavers, Inc. to do our pool. Brad came to our house and his bid was super clear, so we knew they were the right company. The crew showed up on the scheduled day and the leader was amazing. He did a great job on our tile and worked really hard. We could tell he cared about the outcome, especially for a young guy. We really appreciate you sending them out and please let them know we noticed their great work. Thank you!
Ritzcraft did our pool and fixed some plumbing and lights
Ritzcraft did our pool and fixed some plumbing and lights. When they finished, the surface was uneven and the spa and pool drains were missing screws. There's a gap in the pool drain and air in the pipes, so the pool won't prime. They replaced the lights, but now one doesn't work. Fixtures are popping off and they won't call us back. DON'T USE THIS COMPANY. They were disorganized and didn't call us back. We waited over 2 months for them to fix it.
This company is a big letdown
This company is a big letdown. We spent $25k on a travertine tile deck, but the result was terrible. They messed it up completely by putting a coating on the tiles that made them cloudy and damaged. They tried to fix it, but it only made things worse by putting another coating on top of the bad work. Now, we have useless, cloudy tiles and a deck that looks worse than before. Dave came to check it out and said it was not right, but he never came back or provided a solution despite our multiple calls. They are ignoring us because they already got their money for a terrible job. They should lose their license for ripping people off like this. Don't use them!
I got my pool fixed by Ritz Craft Pools and it looks good
I got my pool fixed by Ritz Craft Pools and it looks good. But they didn't do everything they were supposed to do according to the contract and still charged me the full amount. The new skimmer they installed has been leaking since day one and I had to hire another company to fix it. Dave, the owner, said it was the tile's fault but it was actually their fault for not installing it correctly. They didn't even use concrete to hold it in place, just dirt. They could have at least used a $10 collar to secure it. I will be posting a video of the replacement process. It's been a while since they did the work, but I haven't forgotten about it.
Ritzcraft Pools and Pavers Complaints 4
On 10/26, I signed a contract with Ritzcraft
On 10/26, I signed a contract with Ritzcraft. They said it would take 8 to 16 weeks from the dig till my toes are wet (a little longer if cage). I am in the 48th week. I asked them to fix their shoddy paver installation months ago and finish paver installation. As of [protected], I still have the shoddy pavers, no pool cage (no date for cage installation), and the shoddy paver work is not fixed. I have paid Ritzcraft the same day I received the invoice! I am totally disgusted with this ***.
Ritzcraft Pools did our pool over in October
Ritzcraft Pools did our pool over in October . But now, two years later, it looks worse than before they did it. Within one year, there were some quality issues with their work. I tried calling and emailing their office, and even stopped by one of their work sites to ask for help. But I got no response at all. I sent them pictures of the problems with my tiles and the rust spots in the pool coating, but still nothing. We paid over $7,000 for this project, and I expected better customer service, especially since there's a 10-year warranty from the manufacturer.
My Realtor told me to get my pool renovated by Ritzcraft in May
My Realtor told me to get my pool renovated by Ritzcraft in May . They said it would take a week to finish. They were supposed to start in June, but they said they had a shortage of materials. My Realtor told me today that they have the materials now, but they don't have anyone to do the work. They said they can't give me an exact date, but they might start in a few weeks. They already charged me $1000 and promised to finish by mid June. I'm really mad that my Realtor recommended Ritzcraft.
Is Ritzcraft Pools and Pavers Legit?
Ritzcraft Pools and Pavers earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
Ritzcraft Pools and Pavers has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Ritzcraft941.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ritzcraft941.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ritzcraft941.com you are considering visiting, which is associated with Ritzcraft Pools and Pavers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Ritzcraft941.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The ritzcraft941.com may offer a niche product or service that is only of interest to a smaller audience.
- Ritzcraft Pools and Pavers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We ain't the type to complain, but we're fed up with these guys
We ain't the type to complain, but we're fed up with these guys. It's already November and we still can't swim in our pool 'cause of the copper in the water sticking to the surface. We've been trying to fix it for three whole months now. Here's a rundown of what happened: they finished the pool in March, but we had to wait a month before we could swim. We finally got to swim in May and June, but then the copper turned the surfaces black in August. Turns out, Ritzcraft messed up the plumbing connected to the pool heater, and their maintenance didn't help either. We haven't been able to swim since August and all we get from them is the same old "you're on the list" or "we're waiting on a part" response. We're done with that and just want our pool fixed now. We're even thinking of taking legal action if we don't get restitution and resolution soon.
About Ritzcraft Pools and Pavers
At Ritzcraft Pools and Pavers, we understand that your outdoor living space is an extension of your home and a reflection of your personality and lifestyle. That's why we work closely with our clients to understand their unique needs, preferences, and budget to create custom outdoor living spaces that meet and exceed their expectations.
Our team of skilled and experienced professionals is committed to delivering exceptional results on every project we undertake. We use only the highest quality materials and the latest techniques and technologies to ensure that our work is of the highest standard. From designing and building custom pools and spas to creating beautiful outdoor kitchens, patios, and walkways, we have the expertise and resources to bring your vision to life.
At Ritzcraft Pools and Pavers, we pride ourselves on our attention to detail, our commitment to quality, and our dedication to customer satisfaction. We believe that every project is unique, and we take the time to listen to our clients' needs and preferences to create custom outdoor living spaces that are tailored to their specific requirements.
If you're looking for a reliable and experienced company to create your dream outdoor living space, look no further than Ritzcraft Pools and Pavers. Contact us today to schedule a consultation and let us help you transform your outdoor space into a beautiful and functional oasis that you'll enjoy for years to come.
Overview of Ritzcraft Pools and Pavers complaint handling
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Ritzcraft Pools and Pavers Contacts
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Ritzcraft Pools and Pavers phone numbers+1 (941) 538-7671+1 (941) 538-7671Click up if you have successfully reached Ritzcraft Pools and Pavers by calling +1 (941) 538-7671 phone number 0 0 users reported that they have successfully reached Ritzcraft Pools and Pavers by calling +1 (941) 538-7671 phone number Click down if you have unsuccessfully reached Ritzcraft Pools and Pavers by calling +1 (941) 538-7671 phone number 0 0 users reported that they have UNsuccessfully reached Ritzcraft Pools and Pavers by calling +1 (941) 538-7671 phone number
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Ritzcraft Pools and Pavers address1920 Northgate Blvd STE A5, Sarasota, Florida, 34234-2161, United States
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Ritzcraft Pools and Pavers social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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