Roblox
Reviews and Complaints

Hello roblox, I have been seeing alot of hackers lately, you havent been banning these playing and its getting on my nerves now, I cant have fun on my favourite game because of these stupid hackers, can you please ban all of these playing, it would be amazing help, thats all I would like in the system, a ban detector. A ban detector would look at all the reports and view what the player is doing. This way, any report of a hacker will be detected and will be banned instantly
Kind regards - kolililpastre

Hello

I have emailed your customer support about 20 times in the last week. My daughter got locked out of her account (or hacked?). Your customer support helped me to get the account back up and running. After that her account was running for less than 24 hours and then she was locked out again. I had changed the password, initiated 2 step verification and an adult pin for the settings. After another 24 hours of her account working, she was locked out again. I sent about 10 emails with your "support" and kept getting a generic cut and paste answer of changing password, enable 2SV etc etc. So this time I formatted my daughters Ipad, changed my Apple ID password, changed my email password, changed her Roblox password again and enabled 2SV and adult pin for settings. With in 24 hours she was locked out of her account. So what is going on? It would be impossible for her to be hacked! No way in the world that could happen. Your support doesnt answer the question or try to resolve my issue. I have spent a lot of money on this stuff for my daughter. Its shocking how I am being treated.

30/10/2019 my Daughter being bullied last night on your game we are christians we do not swear they were calling her [censored] and it gos on my Daughter found this morning that you have stoped her account and was very upset so am i and feel that she is the victim here! and please can you reinstate her account as she loves roblox and is gulity of nothing.We do not swear and on this game i find it very unsetteling that it gos on and on on your game and my daughter just wanted to play happily please sort out her account and let her enjoy roblox again. Jo lees parent.

There was a problem with my bank account linked to PayPal
Someone had opened up a Paypal account using my bank account details and unfortunately I didn't pick up the problem for a long time
There were many transactions none of them for Roblox that were not authorised by me around 90 transactions and over an 18month period Unfortunately due to the amount of transactions I marked one that was incorrect as amount on paypal as USD and on my bank account as AUD at the time of checking my head was spinning and I made a mistake obviously not realising at the time as I marked the wrong transaction I was looking for mismatched amounts between bank account and paypal account
I didn't realise this until my sons account was cancelled
I don't know what to do to fix this now
My sons been using Roblox for a very long time and we've never had any problems
He's made a lot of purchases and all the inventory he paid for is in this account
Which means all his progress has gone up in smoke
How can Roblox just close the account and from the responses I've been getting they seem be all computer generated - there is no customer care and the only number offered is in the US
I was not given the opportunity to explain what had happened and I made an honest mistake
I would like the account bsheplv reinstated

I had 4 days of continuous charges that racked up over $500 on my debit card through ITunes. My 8 yo doesn't know how to make in app purchases. How is this possible?! I called Apple/ITunes support and they said I don't meet criteria to be reimbursed but wouldn't tell me what that criteria was when I asked. There are days where our son could be in school-I'd love to know times these charges were authorized. Any advice?

The change for robux is downright unfair, it was already bad enough. Now you only get 880 robux for 14$ AUD? That's overpriced as all hell. 7$ for 440 is garbage, even with 450 it was bad. This needs to be changed back immediately as it's horrific and a shameless cash grab. No normal child can afford these prices and it's outrageous. There is no reason for a change other than wanting to try get even more money from innocent children.

Fix the robux things I was going to get a pass now I cant w/o getting more robux for 100! Fix that please.
-kid
Robux currency manget robux to purchase upgrades for your avatar or to buy special abilities in games.
Starter kit
440
880
1, 870
Super value
4, 950
11, 000
440 price 4.99
880
Price 10.00
1870 price 20.00!
On to the super value!
4, 950! Price $50.00!
11, 000 price $100 dollars I am thinking of quitting roblox...
I am really mad about this
Reach me at
Orion. [protected]@gmail.com

Roblox, right now, I logged out of my account, and it said I needed a 'two step verification.' But the thing is, I never got a code back! Please get my account back. And change the two step verifaction and turn it off. My account name is "XxSamanthaOmqxX'' My password is ''Samkeian07.'' Please get my account back and turn off the two step verification on my account. Please. :( In 9 days, it will be my birthday. I had that account for 1 year. And my mom wasted so much money on robux. :( Please! I'm begging you. I also used a different email. So I dont know the code.. But I know my actual email, I didn't put it. I put a random one I got from the internet.

I have a quick question, why would you change the description on the dominus? I was so happy to see it and it said it can be a redeemable code, I went to walmart and bought $50 worth of the roblox toys and didn't get it because when I came back on, I saw the description and it said can be in SDCC and I was very upset. Why would you do this? ;-;

This hurted me and I was excited to get my first dominus, I guess it will never happen. :(
I felt like this was kind of a scam, please do your best to resolve this problem and thank you.

I have had unauthorised payments taken from my bank from itunes for robux. My account has now been deleted which I am unhappy about and would like to appeal this decision. I would like the account eenablox re activated as I am a loyal player I have spent a huge amount of game play time getting to where I am in certain games. I record roblox games while I play with other roblox users & upload them, this is a hobby which I love and enjoy and take very seriously. I am midway playing games and have collected many items and have high scores saved. This is very upsetting for me that you can just delete my account. I was asked in my email if I wanted my account deleted to which I replied ‘no'. This is not fair. I have not violated anything as I am not the one who made the transactions so why do I have to suffer for something someone else has done? I have now made my account secure and removed all payment details aswell so this does not happen again. I would not have complained if I knew my account would be deleted. Please can this decision be reviewed again?

Please can you try and understand how unfair this is as now I have been told that I am not getting my money back from apple for the transactions as the purchase is not appearing in my purchase history. This should be proof that I have not made these transactions. So now I lose out on my money and my roblox account has been deleted. There has to be something someone can do and sympathise in this circumstance and re activate my account. I will even withdraw my complaint as nothing has been resolved if I can get my account re activated.

I have reviewd all previous information and I am not satisfied with the response. I want this issue to be passed on to someone in charge that will respond back to me with sympathy instead of having a standard robotic scripted and cold reply back.

Date: 6/6/2019

Y'know what? I'm quitting roblox because i don't like that when i try to share something good it turns out to be always innapropriate. I don't get 3 warnings i just get a instant ban. Because every single thing i do that i try to make it not innapropriate i get banned for it for no reason at all and i get banned without warning. I uploaded a galaxy cluster photo but no. INNAPROPRIATE. his banning feature needs to be fixed. Otherwise this game is really dumb. Everything that is not innapropriate is innapropriate. Not fair!

Not a good company to be spending money with. They don't regulate any of the users that build games so they can scam you out of money any there is nothing you can do about it. Roblox will not help you and their customers service is useless. If you try to defend yourself you'll get banned! These owners should be shut down! Very unethical company! Most of the games that scam you are owned by Roblox themselves so they are making a ton of money and it's in their best interests to not fix any problems at this point until someone suits them! I hope they get invested on fraud because they are stealing money from everyone!

The more you spend the worse it gets! Roblox is a huge gimmick! Their whole platform is setup to scam money and cause confusion! What better way to do that then to a bunch of 7-14 year old who's parents aren't paying attention! The people who run this should be locked up because they are preying on your children! They get your kids to spend money building up these characters and then if they they can steal your money and can do anything they want and you can't do anything about it or they will delete your account! If you disputed a change your account is gone, even if you bought something and they didn't give it to you that's too bad! Can't dispute the changes! It's crazy!

My daughter received a 3 day ban for alledgedly using discriminatory language. I have appealed this decision to which the reply was my 10 year old is guilty of using discriminatory language.

The word was kap pina which is her friends sisters username. I have checked and cannot find anything online which remotely suggests this is an offensive word.

The accusations you have made against my daughter are very serious and I will be taking further action unless this is resolved immediately at the very least with an apology. I understand why you have moderation in place but this is victimisation of an innocent 10 year old over a word which has no obvious or clear meaning to me, my daughter or online.

Her username is unicornhey55mgd

Almost Everytime I have asked for help my responses from Roblox staff are lazy and are obvious they barely half read the emails. My items have been stolen off my account because their security if awful and they aren't even listening. High volume of complaint is NOT an excuse. Even Amazon has live support.
It can take weeks just for a one sentence response from staff that didn't even address the issue. Clearly they don't care and just want to close request tickets. I am a veteran of 6+ years on this site and am still treated like garbage.

I made a complaint to Roblox because stupidly my 11 year old son spent about 10 small purchases on his Roblox Account using my card (I had said no, after spending £150 throughout 2017 and 2018, I thought he had spent enough).

So Roblox did credit the small amounts that he had spent in the last month, but then they CLOSED HIS ACCOUNT AS AN AUTOMATIC PROCESS, so now my son no longer has access to the stuff he bought on 2017 and 2018 (happy for his recently purchased/non authorised stuff to be removed, obviously, which is what I suggested). I am absolutely fuming, as this was my sons spending money and my hard earned wage, all jus disappeared with the closure of the account :( :(

I have told them to treat this as an official complaint and will be taking this matter further, did they do this with your account though?

My son's account gets hacked last week. Apparently this is a common occurrence. I emailed support for help, thinking that since we have spent a lot of money on this game, they would reply in a timely manner.

Team minus 5 days with ZERO reply. Zero. Nothing. Just a crappy automated email saying they received the request for support.

Multiple additional inquiries were attempted, all of which have failed to get any peep out of them.

Worst company ever. Who does business like this? Will not spend another dime on them. Going to kill my other son's account too.

FU Roblox.

My 11 year old son saw an inappropriate item in their catalog and made a poor decision in choosing it. My son has never had anything like this happen during the time he's used Roblox. Roblox deleted his account. We sent a very sincere and apologetic email to what had happened and that it would never happen again. They wouldn't consider giving him a warning, but completely deleted the account. We have spent a lot of $$$$ over the years supporting Roblox with purchasing items for him to use in the game. I asked them, if they were going to give us a refund and they said it's up to their discretion if they cancel an account and all that money would not be refunded. If they want to cancel his account, fine, but we purchased items that we now can no longer use and they just took it away. My son made a poor decision, but Roblox acts so self-righteous while they capitilize on our children constantly popping items up for them to buy at enormous prices. Many of their games include guns, blood etc. and yet they cannot give a young child who made a mistake one more chance is ridiculous. They will never, ever receive another penny from me in the future. Roblox is not an innocent company and what they did was theft of the items purchased.

I was opening presents today in the royale high game mode and i got 2 new things, i had them on (they were a rideable reindeer and a fur collar) later i took them off and they were gone from my inventory. I am very upset about this and I really hope there is a way to get them back because I had been waiting to get them for a while. If there is any way to reach out to the makers of royale high so they could know that would be great. My account is everythingmaddiegirl. Thank you.

My current account on Roblox such known as "XxKatelynRobloxX" has been hacked. I have currently changed my password, but my former password was accessed by one other. That night before i logged off, I bought the "800 robux - $10.00" and bought two things from "Robloxian high school" game. Then I went online today late morning to find that all my robux was gone. I checked my inventory and found two T-shirt items in my inventory, one T-shirt was called "donation shirt!" made by https://www.roblox.com/Groups/Group.aspx?gid=1093137" that was 2 robux. And the other T-shirt was called "4acfb624b3bbe93ccb273a5ebdc852cd" made by "https://www.roblox.com/Groups/Group.aspx?gid=2573807" And was 800 robux. And to add, i logged off at almost 10 o'clock yesterday night. and did not get back on in the night. so please, if you could refund me that would be amazing! but if you can't the least you could do is to find the person who hacked my current account. Thank you, and good day.

P.s here is my email if you could contact me back "[protected]@icloud.com"
and good day.