Roblox review: Banning a whole IP address instead of just one household member

I've contacted support so many times over this issue and they send back a blanket message that I need to look at the terms of service. We have a family, a household that's all on the same internet. One child got banned for something and then all the sudden my other son's account was banned as well. There's no connection to their accounts other than sharing that IP address. No one at Roblox with acknowledge this and it's obvious that these few employees they have are just selecting from a drop down box what they feel like responding with. You'd think a multi million dollar company would remember where they came from, but sadly they just pushed to AI bots to "help" their customers. I hope someone builds a better game for the kids and gets a customer service group that really cares about the players and families... you know.. where the money comes from.