Menu
For Business Write a review File a complaint
Roblox Customer Service Phone, Email, Contacts

Roblox
Reviews and Complaints

www.roblox.com

Learn how the rating is calculated

1.2 29 Reviews 210 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Roblox Complaints 210

ComplaintsBoard
A
2:37 pm EST

Roblox Joining different servers.

Roblox is not allowing me onto any servers. It doesn't matter if I uninstall and reinstall the app, I still can't join. This is just frustrating because I use to never have problems with Roblox but now it just sucks. I don't know if this is happening to anyone else, but if someone could please fix this, it would be appreciated. Roblox has become annoying because I can't do anything but customize my character. I hope that whoever will read this will understand where I'm coming from.

Desired outcome: I want to be able to join servers without being kicked off five seconds later.

Read full review of Roblox
Hide full review
ComplaintsBoard
J
6:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Adopt Me

I am complaining about inappropriate content on AdoptMe. My child was just playing the game and asked me 'what is pan? What is gender fluid?'. When I went to look at what he was looking at I saw that the game had presented him with a pin board with pins and asking him if he wanted a 'free gender fluid/aromantic/ace/trans/pan' etc pin.

This is entirely inappropriate for young children. These are adult sexuslised concepts, not rooted in any evidence. This is indoctrination & grooming of children. This feature needs to be removed immediately

Desired outcome: Remove the feature immediately

Read full review of Roblox and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
Y
Y
yuris lover
derry, GB
Send a message
Jan 25, 2022 3:16 pm EST

Thats terrible you know you can set certain perental controlls to stop content like this but if it carries on then deffinitly post this to a web like reddit or twitter or facebook

ComplaintsBoard
D
11:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Pop it trading game in roblox

My daughter lost everything in this game on 12/8 because someone came by with a reaper and slashed her and all her inventory is gone. Someone needs to fix this now and not allow for these kind of hackers to get into these games. You are becoming a very poorly run company but maybe you have been all along. If you want to keep people playing your stuff you need to better manage your databases and not allow for these hackers.

The item is called the billionaire reaper and the kids don't know that this happens when they use it. The person who slashed her said it came from someone else called 'Poor', who also probably didn't know. The item is 1000 bucks and anyone can buy it. You need to remove this item. You are making kids cry. And you need to restore these kids inventories to before this happening. My daughters happened after 10:30 am on 12/8.

Thank you,

Concerned parent

Desired outcome: You need to remove this item. You are making kids cry. And you need to restore these kids inventories to before this happening. My daughters happened after 10:30 am on 12/8.

Read full review of Roblox and 1 comment
Hide full review
1 comment
Add a comment
E
E
err rre
US
Send a message
Apr 26, 2022 12:27 pm EDT

haha

bro its just a cringe pop it trading game dont worry

ComplaintsBoard
S
1:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roblox My son’s account was hacked and banned

User name YEEETER2500

I wish to register a formal complaint about the way my son's Roblox account has been handled, but can find no way of doing so. The appeals team has completely shut me down. On Tuesday 30th November 2021, while my eight-year-old son was at school, his account was hacked and the hacker appeared to create a sexually explicit game with male genitalia. The account was also changed into Japanese language. My son discovered he could not access his account when he returned from school that day, and every page was in Japanese. I raised a support issue and was told that the user had created a game that was against the rules and his account was therefore terminated. I explained that my son was at school at the time, and does not have the knowledge to create such a game. He is only eight years old, and would not have created a sexually explicit game. He plays Roblox under parental supervision, so I know absolutely that he does not have the wherewithal to create such a game. My son loves Roblox, since I helped him to create this account he has ploughed all of his pocket money into the game. He has spent on average £15 a month on accessories, and is absolutely devastated to lose it all through no fault of his own. This is a security issue to do with Roblox, and not anything my son has done wrong. I would like Roblox to investigate properly and to reinstate his account. It would help if they could tell me the exact date and time (UK GMT) that the game was created. I would have thought it would be in the company's interests to address a hacker problem, and as a mother I absolutely need to know who created this game.

Desired outcome: My son’s account to be reinstated with all assets

Read full review of Roblox and 2 comments
Hide full review
2 comments
Add a comment
E
E
err rre
US
Send a message
Apr 26, 2022 12:28 pm EDT

this happens a lot for kids who go to free robux sites or give their passwords away, you can also make a new account

P
P
PxstaAddictKhang
US
Send a message
Dec 16, 2021 8:38 am EST

wow, who did that
also the creator of roblox named david baszucki

ComplaintsBoard
A
6:42 pm EST

Roblox roblox not letting me log in

Everytime I try to log in a account I have it dose not work. It just keep loading and loading it loads over a hour and more and it just never works. I had made a new account but now it dose not even let me back in the account it just loads
Roblox has also been acting up I play a game and it just stay loading and dose not let me play please look into it

Desired outcome: please if could maybe see if i can get my account and make it stop loading

Read full review of Roblox
Hide full review
ComplaintsBoard
D
1:37 pm EST

Roblox money stolen

i got 1, 600 robuxs which was both 20 dollars after i got other one at 11 and i never got my other 800 because i never bought it now i only have 13 left if i would have gotten the other it would be 813 but i never got it the first ones i bought were at 10:03 they other one was at 11 and i never got none i wanna know why did i get scammed if i didnt buy them!if its a issues what can do about it

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
R
1:15 am EST

Roblox I got banned for saying I'm not gay

I was banned for saying gay in flee the facility this ban was totally wrong becuase some guy asked me if I was gay I said no lol he said it like this g. .y enter then a and so I didn't know and I said gay? And then he asked me if I liked dream I say yes becuase he's cool minecraft speedrunner and then he says dream likes guys nd then i get banned for saying gay lol no first we were arguing about the game on how camping at the freezing thing was not allowed and then the 2 guys started teaming so I said that wasn't allowed and I think that he tricked me into saying the word gay and then report me. I have 2 friends play and they where witnesses I dont want my acount to stay banned and this needs to end I wasn't making fun of gay I was just saying I wasn't gay.

Desired outcome: I need to get unbanned to play adopt me th even finishes is 2dayz please roblox I'm only 12

Read full review of Roblox and 1 comment
Hide full review
1 comment
Add a comment
Y
Y
yuris lover
derry, GB
Send a message
Jan 25, 2022 3:19 pm EST

jesus christ thats [censored]ing terrible

ComplaintsBoard
A
1:39 am EST

Roblox My missing pets on adopt me and my missing robux

I had 679 robux and now it's gone, I didn't spend it on anything. I'm missing my legendary pets on adopt me. I tried refreshing my account and there still missing. This started happening today when I discovered a website called traderie.com and I wanted to trade EmpyCHOAD for some free pets. When I gave them my username that's when the problems started. I would like to have my robux back please and my pets back on adopt me. My pets were, 1 fly ride dragon, 1 flyable phoenix, 1 flyable ghost dragon, 2 golden mummy cats, 1 fly ride flamingo, and 1 metal ox. I'm also missing my legendary black ponycycle on adopt me. I would like them all back please, my username is AKIRAS_PUPPYS, please and thank you. I will show you the texts on discord.

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
R
7:19 pm EDT

Roblox i got banned for posting a photo of one peice to make a crew

honsltey i dont know why i got banned ive put up a photo of why they banned me but all the photo was of one piece i dont know why they have banned me so ill i want now is for this to not happen again

Desired outcome: unban me or tell me why i was banned

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
R
3:33 pm EDT

Roblox Laptop

Look I know this aint a complaint but this is only way I can speak to rblx basically you know all my robux I spent ye I want it all back as I wanna use it more differently as I wanna spend it less and sav the rest please roblox can u pease do that as im annoyed I spent on dum games that are now I dont play or are now free to play my name is rehanayub129 please give me all my robux I spet on avatar gampasses and games.

Read full review of Roblox
Hide full review
ComplaintsBoard
L
8:26 pm EDT

Roblox adopt me streak

as roblox was having a problem and i couldnt log in to my account, i have no chance of continuing my adopt me streak. in the morning, i was in school and was only dismissed at 1:35 pm so i had no chance to log in. i hope that roblox doesnt demolish it but im afraid it might. i hope that you will be able to solve this problem for players that couldnt log in too. thank you very much for your assistance.

Desired outcome: that my adopt me streak will continue

Read full review of Roblox
Hide full review
ComplaintsBoard
B
7:20 pm EDT

Roblox Roblox isn't working

Why is roblox not working, when ever I go in the site it says "We're making things more awsome. Be back soon." like what the heck why is roblox not working please get it working.

Desired outcome: GET ROBLOX WORKING

Read full review of Roblox
Hide full review
ComplaintsBoard
X
6:49 pm EDT

Roblox Roblox is under Maintenance

I am trying to login to adopt me and it's not working it is my 272th day and I really don't wanna miss it until I get my diamond egg please sort out the problem when you can but I will probably miss it by then and i have seen a lot of complaints about Roblox not loading today I also am not trying to be rude I love Roblox I have played it for 4 years and today I have not been able to do my login it will be gone at midnight probably please sort this out thank you for you're time but I have not been able to do it. and it makes me a bit upset that I can't so I will have to start over again but not have a high day streak I would at least of liked to take a photo of it but I understand it is under maintenance today so I will have to claim it soon without a big streak and just a photo with the egg and pet I can't do it now but thank you for trying. And Goodnight!😞

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
K
10:24 pm EDT

Roblox login

Hello I am quite annoyed that this is taking so long pls sort out the servers or whatever it is because I cant log in it says error has occurred and when I was playing Roblox the chat in game was not loading it said service is shutting down than the whole Roblox game shut down I went to check the status.roblox.com it said major player drop and its still not sorted I really want to play the game so can you hurry up and fix the problem

Desired outcome: fix the issue pls

Read full review of Roblox
Hide full review
ComplaintsBoard
A
5:08 pm EDT

Roblox Being taken out of context in my words

I was banned for saying "I guess I'm a [censored] now" out of context Yesterday. Someone was spaming "FAC GOT FAC GOT FAC GOT FAC GOT FAC GOT FAC GOT" I was replying to that, right after that I was called "fatherless" and "worthless, " all because I am part of the LGBTQ+. This all took place in "LGBTQ+ Hangout" a game where people of the LGBTQ Community, like myself, can "Be themselves and not be hated for it" however, people join the servers to harass people who aren't straight. Which is why I'm banned now.

Desired outcome: I'd like to be unbanned @RADIIATII0N

Read full review of Roblox
Hide full review
ComplaintsBoard
K
5:40 am EDT

Roblox Purchasing

It's disgraceful. I have been playing Roblox every single day and night waiting for a new knife but this new knife has been sold out In minutes. I have been saving coins for a new knife and it's a s cond time I have missed it. it's not fair! What are you doing! It's bullying. Do you expect customers stay on Roblox 24/7 to make sure to get a new knife which we don't know when it goes on market? Is that's what you promoting? It's disgraceful !

Desired outcome: I want to have a chance to get the new knife which has been sold out last night.

Read full review of Roblox and 1 comment
Hide full review
1 comment
Add a comment
P
P
PxstaAddictKhang
US
Send a message
Dec 16, 2021 8:42 am EST

what are u talking about lol
what's the name of the game
well because ur late so it went out of stock i guess
also it's not roblox's fault
it's ur fault lmfao

ComplaintsBoard
R
5:36 am EDT

Roblox roblox

it literly keeps kicking me it says unexpected client behavior and im about to cry

Desired outcome: roblox

Read full review of Roblox
Hide full review
ComplaintsBoard
O
9:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Roblox Posting offensive and profane photos

We acknowledge freedom of expression, but I don't think there is any need to hurt others. I was so happy to see the flag of my country in a very creative game like roblox, but I was shocked to see the unpleasant pictures. Please delete photos that cause discomfort and dislike.
Thank you.

Desired outcome: delete photos that cause discomfort and dislike

Read full review of Roblox
View 0 more photos
Hide full review
ComplaintsBoard
J
4:21 pm EDT

Roblox banning me for no reason

So i keep getting banned and next time it'll be a month, but it's not fair bc one time someone reported me for no reason just for fun and roblox took 2 seprate messages that happened half an hour away from each other. one was me saying 'boo' to my friend bc i joined their server and the other was me saying 'B' bc i was saying bbg as a joke (it's my humour). PLEASE stop banning me randomly for this stuff. it's unfair!

Desired outcome: To make me only have 1 strike, bc i admit i did that 1

Read full review of Roblox and 1 comment
Hide full review
1 comment
Add a comment
P
P
PxstaAddictKhang
US
Send a message
Dec 16, 2021 8:43 am EST

roblox moderation sucks

ComplaintsBoard
N
12:04 am EDT

Roblox Negligence to secure my assets

While I was at college and working my items were stolen off of my account.

I lost items worth 20, 064 robux which is equal to $250.80 USD.

This happened on the date of 5/13/20.

I have 2-Step Verification set up on my account and it was active prior to this happening.

I did not receive a text message to my phone and or an email notification for verification to sign in.

So whoever took the items bypassed roblox's 2-Step Verification security system and got into my account. Roblox is at fault.

I would appreciate receiving these items back to my inventory please. If the items are not retrievable I am fine with receiving the robux back to my account.

My account is secure, nobody accessed my gmail during the time of this happening and there are no sign in attempts.

Images of items stolen from account are in this document
https://docs.google.com/document/d/11E1Z_aRIw_RzwtYwM0iPoGejezlijVBJQIVaLoadXr4/edit

If items are not retrievable then refund me with the exact robux amount they're worth. If not, refund my entire account for every usd purchase made.

Desired outcome: For my account to be fully refunded into usd.

Read full review of Roblox
Hide full review

Roblox Reviews 0

Looks like Roblox has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Roblox, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Roblox

Screenshot Roblox
Roblox is a massively popular online gaming platform that allows users to create and play games in a virtual world. It was founded in 2004 and has since grown to become one of the most popular gaming platforms in the world, with millions of active users.

One of the key features of Roblox is its user-generated content. Users can create their own games using the platform's proprietary game engine and scripting language, Lua. This allows for a wide variety of games to be created, from simple puzzle games to complex role-playing games and simulations.

In addition to creating games, users can also play games created by others. There are thousands of games available on the platform, ranging from popular titles like Adopt Me! and Jailbreak to lesser-known games created by individual users.

Roblox also has a strong social component. Users can interact with each other in-game, join groups, and participate in events. The platform also has a virtual economy, with users able to buy and sell virtual items using the platform's currency, Robux.

Overall, Roblox is a vibrant and engaging platform that offers a wide range of gaming experiences for users of all ages. Its user-generated content and social features make it a unique and exciting place to play and create games.
How to file a complaint about Roblox?

Here is a guide on how to file a complaint against Roblox on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.

3. Writing the title:
- Summarize the main issue with Roblox in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Roblox.
- Mention key areas of concern, transactions, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you seek.

7. Review before submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Roblox on ComplaintsBoard.com.

Overview of Roblox complaint handling

Roblox reviews first appeared on Complaints Board on Aug 3, 2012. The latest review My account got wrongly terminated. was posted on Oct 2, 2024. The latest complaint Unauthorized charges from kids was resolved on Dec 09, 2019. Roblox has an average consumer rating of 1 stars from 239 reviews. Roblox has resolved 2 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
2787 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Roblox Contacts

  2. Roblox phone numbers
    +1 (888) 858-2569
    +1 (888) 858-2569
    Click up if you have successfully reached Roblox by calling +1 (888) 858-2569 phone number 1 1 users reported that they have successfully reached Roblox by calling +1 (888) 858-2569 phone number Click down if you have unsuccessfully reached Roblox by calling +1 (888) 858-2569 phone number 0 0 users reported that they have UNsuccessfully reached Roblox by calling +1 (888) 858-2569 phone number
    +1 (415) 235-4844
    +1 (415) 235-4844
    Click up if you have successfully reached Roblox by calling +1 (415) 235-4844 phone number 3 3 users reported that they have successfully reached Roblox by calling +1 (415) 235-4844 phone number Click down if you have unsuccessfully reached Roblox by calling +1 (415) 235-4844 phone number 1 1 users reported that they have UNsuccessfully reached Roblox by calling +1 (415) 235-4844 phone number
    50%
    Confidence score
    Management Technology
  3. Roblox emails
  4. Roblox address
    60 E 3rd Avenue, Suite 201, San Mateo, California, 94401, United States
  5. Roblox social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all Roblox contacts
Roblox Category
Roblox is ranked 1 among 41 companies in the Gaming category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.