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I bought a product and paid more for it because I hit the "one time purchase, no trial subsciption button. They continued to charge my credit card for a subscription until I caught it. Been getting the run-around from them, but I am not giving up. I know how to be a thorn in the butt.
The complaint has been investigated and resolved to the customer’s satisfaction.
After making it crystal clear that I was not interested at this point to be signed up for their monthly membership which ...which charges your credit card...I look at my statement and they had gone ahead and charged me...not only that I had to take time to leave work, go talk to the bank and talk with the people at Rocket Lawyer, whom were very defensive I might add and I still almost 6 days later have yet to see the credit returned to me... Its hard enough to run a business then to have to deal with kind of situation...a subpar company without a moral compass
Hi
My name is John Whelan and I head up Customer Support for Rocket Lawyer. I'm sorry for any problems you may be having and would be happy to try to assist you. Please email me at jwhelan@rocketlawyer.com with your account and contact information and I will investigate to see how we can resolve this. You can also call me directly at [protected]. I can assure you that if you chose a one time purchase, you should not have incurred any sort of recurring charges.
THESE PEOPLE ARE INTENTIONAL CROOKS. YES YOU HAVE TO BE ON YOUR TOES AND DELETE YOUR ACCOUNT BUT THEIR PROCESS IS INTENTIONALLY FLAWED. YOU CANNOT DELETE YOUR ACCOUNT FROM THEIR SITE. THEY FORCE YOU TO "END FREE TRIAL" AND "DOWNGRADE" TO A BASIC PLAN WHICH IS 9.99. THEY MIGHT GIVE YOU ANOTHER FREE TRIAL BUT YOU WILL STILL HAVE TO GO THRU THE PROCESS AGAIN.
HERE IS THE ONLY WAY TO DELETE YOUR ROCKETLAWYER.COM ACCOUNT: Login and delete all of you current and past documents. Then send an email sayind "delete account #________" in the subject line and also in the body. Also include in the body that all your documents are deleted. This is a scam.
Hi my name is Jennifer Paulus I am the Customer Service Manager here at Rocket Lawyer. I apologize that you had problems downgrading your account. You can downgrade to a Free Membership level that does not require a monthly payment. I will be happy to assist you with your account please feel free to contact me direct at [protected] ext 9002 or e-mail me at supportmgr@rocketlawyer.com .
I have to agree that the monthly charge system is flawed, in Rocket Lawyer's favor. I did get a refund, but the Rocket Lawyer website is set up in a way that, in my opinion, deliberately confuses customers, and takes advantage of the consumer.
I wonder how many people other consumers were set up in a confusing monthly program for which they received no benefit, but paid a monthly fee.
I agree this is a scam concocted by lawyers.
Had the same experience. Did the trial period for $5 , cancelled the service well before the end of the trial period, received the confirmation of cancellation email, and just found they charged my account.
Scam company. Will be filing a complaint with the BBB if they do not apologize and refund the charge.