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Rogers Communications review: wireless 4

Rick Despatie of US

Jul 05, 2017 10:23 pm EDT

Resolved

Replied

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Hi I have given Rogers on average $5000 per year. Today I contacted Rogers for 2 device upgrades. I was told that my plan needed changes and I spent 2 hours on the phone while 5 different people tried to adjust my account. I was told to go to the store and pick up my new Iphone 7+ for $399. I had the representative repeat it 3 times and asked her if this call was being recorded. She confirmed it was. I get to the store and was told it now was $674 plus a $20 connection fee. I call Rogers back and they told me that was now the new price. Ridiculous. I wasted 3 hours of my life dealing with a deceiptful company. No more

Rogers Communications response

Jul 10, 2017 11:16 am EDT

Rogers Communications customer support contacts

Phone numbers

+1 (855) 381-7834

+1 (416) 935-5555

Address

333 Bloor Street East, 7th Floor, Toronto, ON, M4W1G9, CA

Website

www.rogers.com

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Hi Rick,

I'm truly sorry to hear about your experience. That's quite the discrepancy in price, and definitely shouldn't happen.

Please reach out to us via Facebook or twitter @RogersHelps and we can look into this further for you.

Looking forward to hearing from you.

Shaun

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

4 comments

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John Adams

1 comments

John Adams of US

Dec 17, 2017 9:58 pm EST

Was on phone for 4 hours trying to change my plan and the company just went and dropped my call and told me to call back later. I understand how the new offers can make the customer service agents busy but really...4 hours and not a single person spoke to me. Unbelieavable. 4 hours of my life i wont get back. thanks alot. I appreciate that.

Rogers Communications

Toronto, CA

8 comments

Rogers Communications representative's response

Dec 24, 2017 10:23 pm EST

Verified customer

Replying to comment of John Adams

Hello John,

My apologies for the delayed response and the poor experience trying to change your plan. Were you able to get through? Let us know! Please reach out to us via Facebook Messenger or on Twitter @RogersHelps so we can look into this further.

Kind regards,
Shaun

Shelby Lynne

1 comments

Shelby Lynne of US

Dec 18, 2017 2:31 pm EST

This morning I woke up to my phone being 13GB OVER data usage. I currently have 5 GB that I have never ever gone over. And now all of a sudden over night it's more than doubles usage? I've been calling and calling Rogers. First it was busy and now the office is closed. I cannot get a hold of anyone on live chat. And am super not impressed! I've done NOTHING different as far as data usage goes. What the heck!? Has anybody else ever experienced this?

Rogers Communications

Toronto, CA

8 comments

Rogers Communications representative's response

Dec 24, 2017 10:24 pm EST

Verified customer

Replying to comment of Shelby Lynne

Hi Shelby,

I can certainly understand how upsetting it can be to see a sudden, unexpected surge in data usage.

Please reach out to us via Facebook Messenger or on Twitter @RogersHelps so we can investigate this issue. We hope to hear from you.

Kind regards,
Shaun

sara mattu

2 comments

sara mattu of US

Jan 03, 2018 11:28 am EST

I lost my phone 2 days ago i went and bought new sim to put in my old phone to reactivate account rogers is telling me my corporate account deal no longer existed so they can't activate muy account . I have been in the phone waiting several hours with rogers to simply use my phone instead rogers is trying to convince me to change to another more expensive plan . I was upset losing my phone but rogers has been horrible through all this. we need more competitive companies. Waiting hours for service is horrible yet the CEO of the company pocket billions by laying off staff. Bloody hire more service representatives and provide timely service

sara mattu

2 comments

sara mattu of US

Jan 03, 2018 11:30 am EST

Shaun service at rogers is horrible we dony have time to be waiting literally hours for service rep why doesn't rogers hire more people fires the CEO who pocket millions/ billions by staff reduction

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Rogers Communications Contacts

Rogers Communications phone numbers

+1 (855) 381-7834
+1 (855) 381-7834

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33%
Confidence score

Customer Service

+1 (416) 935-5555
+1 (416) 935-5555

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Chinese Language

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Pay As You Go

+1 (877) 559-5202
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Billing & Payments

+1 (855) 381-7835
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Wireless

+1 (855) 381-7839
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Internet

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TV

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Home Phone

+1 (855) 381-7840
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+1 (866) 210-4059
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Enterprise & Medium Business

40019
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Text

More phone numbers

Rogers Communications emails

RogersCommunityForums@rci.rogers.com

100%
Confidence score: 100%

Support

Rogers Communications address

333 Bloor Street East, 7th Floor, Toronto, Ontario, M4W1G9, Canada

Rogers Communications social media
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