Romano's Macaroni Grill review: Unprofessional and disrespect

This past Sunday March 16th, 2025 I attended a pre-arranged luncheon that my brother arranged beforehand with your manager at the Macaroni Grill here in Harrisburg Pa of which the menu consisted of two salads and five entrees to choose from. We arrived and was seated at 12:45 for our luncheon and was told by the waitress Gabby that she was the only person to take care of our party which consisted of approximately 30-40 people. The drink orders were taken around 1:00 p.m. and then Gabby came back delivered all of the drinks and took our salad orders of which they were delivered completely by 2:15 p.m. Then Gabby proceed to take all of the parties meals orders and delivery of meals started with the pasta Malono, then truffle macaroni, then the spaghetti and meat balls and the last meals to come out was the, chicken parmesan and by the time this was received by the last folks it was 3:20 p.m. so everyone who ordered such packed up their food to take it home because everyone else was finished with dinner and asked for their bills. Well in the process of this two and half our waiting period people did not get drinks as ordered, people asked for bread and that was not received and then upon me receiving my meal and even when my brother who arranged the luncheon asked where his food was, Gabby told him, he'll have to wait, its coming. Now for my meal, which was the chicken parmesan, I asked when I placed my order that I receive for sauce for my spaghetti because it usually comes dry, well when I received my meal at 3:20 p.m. I did not get the sauce, of which by this time I asked for the manager to come to my table where I was seated with my mom and neice. A manager Larisa came, and I explained the extra/extremely long wait for entire party, the fact that one's requested items, not received and that it was now 3:20 and I was not going to be able to enjoy my food because everyone except the last group was done n waiting on checks. Well Gabby the waitress came over, snatched the receipts out of the managers, Larisa hand and said I am going to fix these [censored]ing receipts. I looked in dismay and then said, excuse you, all the while Larisa just stood there as I then said this is awful customer service and unacceptable using foul language at a customer. Larisa, said I'll talk to her and then asked me if there is anything else I needed. I asked for a bag for my to go box. When she brought the bag, I asked for her name, the district manager name, etc. because the fact that a waitress who I here to provide a service, no matter how busy a restaurant every gets, in no way should every disrespect a customer and you as the manager allowed such to happen and neither apologized. Well Larisa said cooperate will call us about this and walked away.

Well about 10 minutes later a manager name Jordan walked out and said I heard there was a problem. I proceed to tell him about the action of the waitress Gabby and Larisa and of which he was uphauled and said that should have never happened and I am sorry you were treated this way. I told him thank you and I would he contacting someone higher up about

This luncheon was pre-arranged well in advance, and the restaurant should have been prepared for such large group. So why was it that Gabby was the only server? I think that sitting from 12:45 p.m. - 3:20 p.m. to get dinner was just unacceptable and then on top of such there was a 20 percent tip added on everyone's bill for the service. Now considering how I was disrespected, she absolutely did not deserve my money but had no choice in the matter since such was already on my bill.

To be perfectly frank, our party spent no less than $500.00 yesterday in Macaroni Grill and feel that I would never return to this restaurant, nor recommend this restaurant, not because the food was not good, but because of the disrespect / lack of good customer service by Gabby and the lack of manager Larisa handling of the matter.