Romwe
Reviews and Complaints

Scammers activity detected!
I was scrolling down the romwe pages yesterday when I got an email from romwe asking for my ID photo and number of my credit card.
I don't know how they found out that I was on the website, but I don't like it at all.
Please, if you got an email like this, don't fall for their demands.
I think romwe administration should pay their attention to this.

Urgent!
Good day... I ordered three items over a week now and I was sent an email to track my items but the website is not working. My address is to miami, florida but the tracking website is saying hong kong to trinidad and tobago. Please email me at [protected]@hotmail.com to rectify this issue please. Thank you

Jermila dash

I have nothing against paying for delivery if an order arrives on time. But usually dealing with this site brings different emotions. Negative ones. Regarding delivery. Never on time. I ordered 5-6 times and there's always the same story. Nothing has changed, they don't fix this issue, even though many people complain about it.
Sometimes they sent a partial order which is extremely inconvenient. I'm ready to wait unless you collect my items together and send them to me as one package. I don't need them separately. Bad practice.
Conclusion - if you want bad online service you should buy items from them then. Just don't complain. I warned you.

Absolutely horrible.
I purchased three four nice dresses and one shirt. I was very excited. But got too upset when saw what they sent me. I have never seen clothes with such a terrible quality. It looked nothing like in the picture shown on the website. Maybe that's why the prices are so low. Most of them were smaller than my original size.
Summing it up, romwe is cheap, but the quality is awful. I'd better pay more.

The products don't look like they do in the pictures - they're just badly-made replicas. And returning said terrible clothes is so difficult. It's almost as if they know their merch is awful and want to make it as awkward as possible for customers to return stuff so they end up giving up and keeping the stuff cause it was cheap anyway. I would definitely warn people not to waste their money on anything from here.

i have been trying to return the stuff that does not fit me back to romwe to get my money back since they are too small but they will not let me access the return ticket or contact customer service. this is ridiculous becausw i spent $30 on stuff that does not fit me. now, i cannot get my money back until they give me access to the return ticket but you can only return within 230 days so i will most likely run out of time.

Ordered bathing suits. I know they don't except returns. But bathing suits were so poor made and stitching was subpar. Also sizing was off so they didn't even fit right according to website measurements. Costumer service rep replied with 'sorry we don't except returns or exchanges on swimwear'. And that was it. I understand their policy but when the website falsified sizes and quality of product I feel like I should get my money back.

The first time I visited the website for Romwe I was excited because I saw a coupon for "65% off Orders $99+" So I shopped and made sure that I had a total of at least $99 in my cart, which I did. However when I applied the coupon, my total did not go down by 65%. I contacted customer service, and they gave me snarky comments like "you don't understand our rule" which I am under the impression that the rule is: 65% off of the original price of each particular item, but all the items are already 50%+ off, so the price doesn't really change at all. However I was trying to explain very a very simple concept. If a company offers 65% off of a order total of $99 - that discount if for the WHOLE ORDER TOTAL... not individual items. Therefore, my total should be $35 for my items combined. It is very simple, and at least in America, that is what that deal means. I was argued with, and basically called stupid. It is such an easy concept, but the company uses and twists the "deal" to take their customers money. You CANNOT offer 65% a whole order, if the deal applies to individual items that have been discounted. On top of it all, the customer service rep literally stopped replying to me.

You guys are ridiculously slow at everything. I ordered a dress on April 17, 2017 and it is currently THE LAST DAY OF APRIL and my item is "still processing". How long, exactly, does the "labor day holiday" last for you guys? A month, apparently? You need to start doing your job and put this order though. No item should ever take this long to be shipped. What do you people do all day? I want answers or my money back. Order #RWXHZ30244

I heard a lot about Romwe and expected high quality service from such a well known company, but received nothing but trouble. I ordered a swimwear from them and it did not fit. It was very tiny and tight and definitely not my size. Romwe agreed to refund me and asked me to send the item back.
I paid for the return shipping and gave them a tracking number and tracking actually said that Romwe received the package, but they said that they never received anything. Up until this day they claim that package never arrived. Even the shipping company confirmed that delivery was successful!
They should be ashamed of themselves! They just lost a customer and I will never buy from them again! Taking my business elsewhere!

I have ordered several items and paid over $100. Weeks passed and I received nothing so I contacted customer service and they told that my order was stuck at customs. They promised to send me a replacement and said that I would get a new tracking number. Well, that never happened. Then I asked for a refund, but they refused and told me to be patient. Very unhelpful customer service. I will not recommend Romwe to anyone who wants to have a peaceful way of getting their items. I want my money back!

This was my first time ordering from Romwe and I'm not very happy. I made my order over three weeks ago and my order still haven't arrived . It is almost impossible to get a hold of anyone from the company. When they finally replied all they told me was to be patient . I wanted the dresses for 2 parties I was invited to . One party was last week the second one is tomorrow! I'm so disappointed and angry!

I ordered several items from Romwe, but received only two. Products were fine and looked nice, but sleeves were too short. The pictures on their website showed long sleeves, but items I received had very short sleeves. I am still waiting for the other half of my order, because I want to return everything. I checked on my tracking number, but it is not working. I have no idea where the rest par of my order is. For the first two products the tracking number worked pretty well. I am extremely disappointed and I am never going to buy anything from Romwe again! Now I have to go though the process of returning which is probably going to be difficult.

I made and order, but decided to cancel it. So I contacted Romwe customer support and asked them to cancel my order. I decided to cancel my purchase one hour later after I made an order. I received a reply the next day. They said that they couldn't cancel my order because they already prepared my package. These guys have an option to cancel an order. Their website is completely useless and their customer service is the same. They also told me I should have contacted them via email if I wanted to cancel my order. I actually did and it is not my fault that they didn’t check their mail! I’m so angry!

I ordered a few things and I must say I will not wear any of them. Items look cheap, the material is horrible and very itchy. Quality is completely disgusting! Romwe customer service is ignoring all my messages, so I can't return the items and can't even get a refund. I am going to throw all of it away because it isn't wearable. Things I received look nothing like the pictures on their website. I do regret that I decided to buy something from Romwe. I can't believe that somebody can even think of selling garbage like this. Extremely disappointed!

I ordered £150 worth clothes from this website, because I've heard only positive things about it. I placed my order over three weeks ago however their tracking system still says that my order is almost ready for shipping. I contacted ROMWE and they told that package will be delivered within 7 business days. They said there were some problems, that few things were out of stock, but everything is fine now. Well, few more months passed and I didn't receive anything. I'm so disappointed, mostly because I bought some things for my friends for Christmas. I'm so worried they won't ever turn up. I have left tons of messages for ROMWE with no response. I still don't know where the clothes are or if they will even arrive!

After reading majority of the positive reviews about this site, I decided to give romwe a chance. Mainly because of the prices. I decided to order only one item for the start. Soon I got a letter saying that my order is ready to ship. Two weeks passed and I finally receiver a new e-mail saying the same thing. I had no idea were my item was. I tried to contact customer service, but there was no response. Another two weeks passed. I decided to make one more call. I was told that in few days I'll get my item, and they will give me few discount coupons. But, really, I didn't care about coupons or any apologies. The only thing I wanted was my item. I waited and waited and after 7 weeks of waiting I finally got my item. And I wasn't happy about it. My jacket looked completely different from the picture and it was the wrong size too. The fabric was very cheap and poorly made. All my friend say that I should return the items. I would like to do that, but the jacket wasn't too expensive, so I don't want to waste my time. But I'm very disappointed with my purchase.

I bought blouse and dress from the company www.romwe.com. I paid through PayPal and the payment was prompt. After that I got the confirmation email from the seller and the tracking number. I waited several weeks, but my order never arrived. Also the seller provided fake tracking number and didn’t reply to my emails. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I bought pyjamas and dress from the company www.romwe.com. I got the order quickly, but the size was wrong. I returned both items and the rep told me that I would need to wait couple of weeks. Ok. I waited whole month, but the seller still hasn’t provided my order. No idea what to do now. So be careful if you use this website or leave comments if you have horrible experience with this seller.

I ordered dress and blouse from the company Romwe. I paid for the order about $5, 000 and the seller provided the confirmation email, where they estimated the delivery date. But it didn’t arrive, and when I contacted the seller, he told me to wait 7 days. I haven’t received the order, but the seller only told me to wait more days. I fed up with their promises. Please leave comments about this seller, because people should be aware when they buy from such dishonest seller.