Ron Tonkin Kia
Reviews and Complaints

I got a car from Ron Tonkin Kia in May . They said I could get a $400 rebate as a vet. But it's been 13 weeks and I still haven't got my money. I talked to the sales guy and he said it's all good, but it's now 08/08 and they don't have my DD 214, even though I sent it to Leil S. and they said they got it.

We went to 3 different places to check the brakes on our car from Ron Tonkin Kia in Gladstone. We took it back to Kia and told them what we were told - that the brakes, rotors, and calipers were corroded, the pads were cracked, and the brakes were squeaking. Ron Tonkin Kia refused to replace them the next day, saying that their inspections showed that the brakes passed. If you look at the pics I uploaded, you can see that the brakes were not safe. Ron Tonkin Kia said several times that they won't replace them because they won't make any money if they do any service and refuse any reimbursement.

I heard a noise from my engine, so I took it to Kia to check it out. I paid $150 for the service. I left my car at the dealership on January 20th, and was told it would cost $4,514.00 to fix it. I thought it would take a few days to repair. I called on January 25th, but they hadn't started the repairs yet. On January 26th, they called me and said the problem was worse, and it would cost over $7,200. I didn't agree to this, but they said I owed them $1,600 for labor. They said they'd put my car back together if I paid more. They also said my engine was totaled, even though I drove it in. I feel like Ron Tonkin Kia is trying to scam me, and I don't know what to do. They made my car undrivable and still want me to pay $1,600.00. They're threatening to send me to collections and hurt my credit score.

I bought my car brand new from Ron Tonkin Kia and it's still under warranty for 100,000 miles. But the engine started burning oil and Kia said it was a manufacturing defect and "remanufactured" it. When I got the car back, I noticed right away that something was wrong. The car shakes when I start it up and the brake pedal vibrates a lot when I'm stopped. I took it back to Ron Tonkin but they said they couldn't find anything wrong. So I took it to another Kia location in Beaverton, Oregon and they found that some parts of the engine weren't installed correctly. They fixed it but now the same problems are back and even worse. I've been trying to contact Kia consumer protection for 4 weeks now but they haven't been able to tell me what to do to get my car fixed right. The check engine light is on and I can't even drive it. It's still under warranty but the engine wasn't fixed right the first time.

I bought an electric vehicle from Tonkin on June 1, 2022, assisted by a salesperson. Initially pleased with their service, my opinion changed when they claimed I missed signing a consent form for a service. They insisted it was mandatory, which I doubted. This service, similar to the complimentary one-year car subscription, was not clearly explained. The unsigned document stated the terms were our full agreement, which was news to me. It also mentioned the service purchase was optional and unrelated to my credit or lease. After being wrongly charged $299 for it, I requested a refund. The salesperson insisted the service was mandatory and summoned me to discuss with the sales manager. I asked for a phone call instead, which never came. They owe me the $299 since I explicitly declined the service and returned the document, yet they've been unresponsive.