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This RBC call centre agent named Arnold Chow not only put up highly inappropriate question by asking me why do I need to redeem my RRSP investment. My own investment & money if I am not mistaken. Furthermore, this RBC employee kept & insisted doing a profile update with me AGAIN EVEN AFTER I TOLD HIM THAT IT HAS JUST BEEN UPDATED HALF AN HOUR EARLIER BY ANOTHER AGENT on a separate call, SAME DAY!
I found this absolutely unacceptable & asked to speak to his manager. This Arnold Chow person silenced for 2 seconds & hang up on me. What an exceptional (rude, temperamental & purely unprofessional) customer service I was getting from the biggest bank in Canada. RBC, in this occurrence, wasted much of my time being verified (more like integration) by their call centre agent who then DID not execute my redemption instruction I gave him before he disconnected me totally for no good reason other than me asking to talk with his manager. Of course, much more additional time was wasted as a result for being re -interrogated for account verification, repeating my redemption instruction & filing a formal complaint about this unacceptable experience.
I received no contact 2 business days now from whoever at RBC who received my complaint. RBC is the biggest bank in Canada who often pretends on their multiple web sites & printed RBC materials how much they care about their customer service & would deal with our complaints on a timely manner. Well, lots of us know how true this is, eh?
Escalate the situation by contacting RBC’s customer service through their formal complaint channels (online or in-person). Provide the details of your interaction with Arnold Chow, emphasizing his unprofessional behavior and failure to execute your instructions. Mention that you’ve already filed a complaint and demand a follow-up, outlining the delays and lack of response. If RBC still doesn't act, consider escalating to the Ombudsman for Banking Services and Investments (OBSI) to ensure your complaint is handled properly. Keep all records of your interactions for reference.
Thank you, my friend. Have done all these & much more multiple times with countless businesses & organizations. Seems to me that they care nothing about our complaints & grievances or even their own reputation/integration anymore. So I share these experiences online & in person so that people such as you know about these hugely inappropriate practices in our world.