Arapahoe Credit Union
Reviews and Complaints

Arapahoe Credit Union is an amazin place with wonderfull customer service. Wesley G is awsome.

Openin a credit card was fast and simple. *** was real friendly and answered all my questions.

I just finished up an auto refinance loan with Arapahoe Credit Union and I gotta say, they really impressed me. They were super professional in every way. I totally recommend giving them a shot.

I applied for an Auto Loan with Arapahoe Credit Union. After almost a week in processing, I was approved. At that point, I felt everything was good to move forward however, I learned that they dont actually provide funding until they have title in-hand. New cars dont have a title for about two months. I was told to secure financing with someone else and refinance with them later. They pulled my credit and wasted my time. I dont recommend them for Auto Loan financing.

On 6/20, I got a loan from Arapahoe Credit Union to buy a car. In December, my wife had surgery on her back and couldn't work for two months. That made things tough for our family financially. I fell behind on my payments and the loan went into default. On February 27, they took my vehicle back. Luckily, in February I got my tax refund and I reached out to Arapahoe Credit Union to find out how to catch up on my payments and get my car back. They told me they wouldn't let me bring the car payment up to date. Arapahoe Credit Union said they sent me a letter saying they were going to take my car. I told them I didn't get the letter. On April 24, I got a letter from Arapahoe Credit Union called "Notice of Right to Cure Loan." The letter said I had 20 days from the date on the letter to pay what I owed and I could keep the loan going like it wasn't late. On 4/27, I called Arapahoe Credit Union and talked to Mike Thomas, the Collection Manager, about the letter. Mike told me, "We sent you the letter just to cover ourselves. You don't need to do anything else. We're going ahead with taking your car and selling it." I tried to call Mike's boss Christine. On 4/28, I left a message for Christine about the letter. Arapahoe Credit Union didn't call me back. On 5/1, I called the bank to make an appointment and they said because of the "Stay-in-Place order" they weren't seeing customers yet. On 5/4, I called the bank again and talked to a teller. I told her what was going on and she said Mike and Christine were the only ones I could talk to about my loan. She said Christine wasn't available and I could only talk to Mike. I told the teller that every time I talked to Mike it was unpleasant and unprofessional. Because the letter was time-sensitive, I let the teller transfer me to Mike. I told Mike I had the car payment and wanted to schedule a time to make the payment today (5/4). Mike said, "I sent the letter to our lawyers to see if we can keep going with the loan. I'll call you back as soon as I hear from them." I told Mike I only had five days left to make the payment according to the letter about curing the default. Mike said, "If it goes past the 20 days, we'll work with you. And don't call my boss Christine. You need to talk to me." I told Mike I had the right to talk to his boss or anyone else about this. Mike said, "You do have the right, but she'll just send you back to me." I'm worried that the bank is going to wait until after the 20 days are up and not do what they said in the letter about curing the default.