Royal Holiday Vacation Club
Reviews and Complaints

I dont believe this law -thing! RHC doesnt even seem to obey any law itself! I hope folk reads my complaints. Sorry my English though..

Is really sad to read from a Customer Service Representative, those comments, when their salaries, come from America size, don't be arrogant, would be from USA, your Cancun would be nothing.

There is no truth to this Comment. Royal Holiday get a bad rep. because of individual sales person who do not explain the concept properly to their clients.
A member can begin to use the membership before the purchase price is paid in full.

This fellow is obviously a water carrier for Royal Holiday and is paid for.

This complaint should be removed as spam. This is obviously a thinly veiled attempt to salvage the reputation of this scam by the very perpetrators of the scam. Exactly what one would expect from this group of sharks.

What a jerk, this is a voice of a sociopath. Anyone who works for them must be sociopaths.

Yeah, this is just like them, believe they can degrade us Americans, and laugh all the way to the bank. One day we will get the U.S. State Department to give out the warning they have on their web site to Americans on the way to the Mexican resorts and then their racket will end. It is just a matter of time before the power of the Internet will get enough people to pressure our State Department to have airlines pass out the information that is on the web site instead of us finding it after the scam is over. I know some victims have printed it up and gone to airports near their houses and passed it out to passengers getting on Mexican bound flights.

This is stupid. I saw a posting by this creep on other site, saying he was making good to a complainant, that proved to be a lie. What does he think he is doing, discouraging people from seeking refunds? This is a reason no to do business with them, they make fun of Americans.

WHAT A JOKE!

Guess the joke is on us for we purchased a timeshare with Royal Holiday and its been a nightmare since we signed on the dotted line! We've attempted to off-load the property but given the bad reputation that Royal Holiday is building for itself, we cant even give it away!

For all those out on the market to purchase a time share, especially with Royal Holiday: DONT DO IT! You will regret it. We have been paying on the unit for two years and have not used it once. Yet, the maintenance fees come due once a year!

Again, Royal Holiday is truly a JOKE and they are good at scamming potential buyers.

I am very surprised to hear of all the complaints with Royal Holiday. I purchased my vacation plan for 30 years at a cost of $11,000 for 15,000 points. I pay $495.00 per year. I have stayed in the Bahamas for 7 days- great! Miami - not so great, but when I complained I got a reply the next day and a free 5 day trip to Cancun ( no points) with a beautiful room on the beach. Also, my daughter paid the maintenance fee for the 30th year and her husband and she went to Cancun for 5 days for $495.00 for 10,000 points. We now have 5,000 points to add on to next year. I did find that all the "little extras" are pretty worthless - like the discounts at restaurants. Who wants free fries at MacDonalds? I have always been able to get someone on the phone,albeit, siesta time in Mexico City with people that speak heavily accented English is difficult. However, I am happy to say that I am quite pleased. (Knock on Wood) Am going to Puerto Vallarta in Feb. for $150.00 for four people - no points. Staying at the Holiday Inn - look it up it looks great. Will probably have to listen to someone try to sell me an island but I have learned to say no and get awfully sick when I get pushed. Just cough in someone's face and tell them you think your tuberculosis is back. I am so sorry to hear that so many people have had bad experiences. And some of the prices are outrageous. No wonder some mystery man called me to ask if I would sell him my timeshare. - maybe - for the right price.

I have a worthless contract with these people too, and they are trying to make me pay my yearly dues.

I had a similar experience, and I hope to Hell I am able to recover my money. This was a scam and based on falsehoods from the beginning. I feel like a fool.

After going back and reading the tragic experiences above I want to read more about how these good and kind American citizens are often treated abroad. Some of those stories are so tragic that one can hardly believe the test of the complaint.

I have been hit with Time Share hustlers over the years but my wife and I stood together and we never let them divide us from each other. But I witnessed a trio of women in Mazatlan so pressure a little family to the point that the children were crying and the husband and wife were fighting over the legitimacy of such a purchase while, of all things, on vacation.

I know of know one who goes on vacation to buy property of any kind. That is no vacation. No, a real estate purchase is the opposite of "vacation.'

When a family goes to Mexico or any other foreign land, know that you are going to spend some vacation money. But to buy land! To buy a beach house! No. Never. To Buy a Time Share? You know nothing of Time Share. You came to Mexico to play, not to stress out, and end up fighting with each other. If you need to, get nasty with the bold and relentless salesman.

Why not keep your credit card in your pocket. Your check book too. And the same goes for your cash on hand. Do not give them your room number so they can call you up early in the morning for a "Free Breakfast." If you attend, you will be in for one of the highest pressure sales pitches you will ever encounter. And you'll never forget the experience.

I'm a victim of the Royal Holiday Club scam. The problem is that people are vacationing every day and they get caught by the scam. Yes, there are hundreds, maybe thousands out there that's been scammed, but there are others that will get in the same predicament. This needs to be stopped. This is organized crime and our Government is doing absolutely nothing to help their citizens. I wrote to the Federal Trade Commission, the Attorney General in Arizona, Florida, Maryland, and the Florida Better Business Bureau. Absolutely nothing was done. Royal Holiday completely ruined my credit. I paid them $10,000 when I signed the contract and was not able to get one trip. Every time I tried to get a trip, there was some excuse, but they wanted me to continue sending them $700 monthly for a service and I could not get services. When I refused to continue sending them money, they sent my name to the credit bureaus. After 4 years of fighting them, they agreed to remove the deragatory information from my credit report. The refused to return any of the $10,000.00. They got $10,000 from me for absolutely nothing. This makes me so angry because they know that what they're doing is wrong, but this is what they do. I asked the representative if he thought what he was doing was ethically wrong and he said no. This is their way of making money and they use the Mexican law to hid behind their crimes. The only way to fix this is to expose Royal Holiday Club in the media and find a political representative to take them on.

I saw this on another complaint board, this is a part of the clip that was taken from the U.S. State Department warning against doing business in Mexico, the full warning says not to sign contracts without taking the time to have an attorney look at it. These vacation clubs are time-shares, and the way the presentations go, they don't allow you to take advantage of the great offers, unless you sign then and now. Beware, there are thousands of Americans who have been scammed, that is why the State Department has issued the warning:

American citizens should exercise caution when considering time-share investments and be aware of aggressive tactics used by some time-share sales representatives. Buyers should be fully informed and take sufficient time to consider their decisions before signing time-share contracts, ideally after consulting an independent attorney. Mexican law allows time-share purchasers five days to cancel the contract for unconditional and full reimbursement. U.S. citizens should never sign a contract that includes clauses penalizing the buyer who cancels within five days.

There is a United States State Department warning against buying Mexican Timeshares. Please be advised, banks and credit card companies should not be assisting companies like Royal Holiday in these purchases.

http://travel.state.gov/travel/cis_pa_tw/cis/cis_970.html#real_estate

REAL ESTATE AND TIME-SHARES: U.S. citizens should be aware of the risks inherent in purchasing real estate in Mexico, and should exercise extreme caution before entering into any form of commitment to invest in property there. Investors should hire competent Mexican legal counsel when contemplating any real estate investment. Mexican laws and practices regarding real estate differ substantially from those in the United States. Foreigners who purchase property in Mexico may find that property disputes with Mexican citizens may not be treated evenhandedly by Mexican criminal justice authorities and in the courts. Time-share companies cannot be sued in U.S. courts unless they have an office or other business presence in the U.S. Consumers should contact a Mexican attorney, the Mexican consumer protection agency PROFECO, or other consumer information agency for information on companies that operate outside of the U.S. Ownership Restrictions: The Mexican Constitution prohibits direct ownership by foreigners of real estate within 100 kilometers (about 62 miles) of any border, and within 50 kilometers (about 31 miles) of any coastline. In order to permit foreign investment in these areas, the Mexican government has created a trust mechanism in which a bank has title to the property but a trust beneficiary enjoys the benefits of ownership. However, U.S. citizens are vulnerable to title challenges that may result in years of litigation and possible eviction. Although title insurance is available in the Baja Peninsula and in other parts of Mexico, it is virtually unknown and remains untested in most of the country. In addition, Mexican law recognizes squatters' rights, and homeowners can spend thousands of dollars in legal fees and years of frustration in trying to remove squatters who occupy their property.

Time-share Investments: U.S. citizens should exercise caution when considering time-share investments and be aware of the aggressive tactics used by some time-share sales representatives. Buyers should be fully informed and take sufficient time to consider their decisions before signing time-share contracts, ideally after consulting an independent attorney. Mexican law allows time-share purchasers five days to cancel the contract for unconditional and full reimbursement. U.S. citizens should never sign a contract that includes clauses penalizing the buyer who cancels within five days. The Department of State and the U.S. Mission in Mexico frequently receive complaints from U.S. citizens about extremely aggressive sales tactics, exaggerated claims of return on investment, lack of customer service and questionable business practices by time-share companies, resulting in substantial financial losses for time-share investors.

A formal complaint against any merchant should be filed with PROFECO, Mexico's federal consumer protection agency. PROFECO has the power to mediate disputes, investigate consumer complaints, order hearings, levy fines and sanctions for not appearing at hearings, and do price-check inspections of merchants. All complaints by U.S. citizens are handled by PROFECO's English-speaking office in Mexico City at [protected] (phone), [protected] (fax), or via email at extranjeros@profeco.gob.mx. For more information, please see the PROFECO "Attention to Foreigners” web page at Profeco (Procuraduría Federal del Consumidor).

This is the same problem I am having.

Thank you for the information. It sounded so good at the time, then I spent some time figuring out how much the points were actually costing me, what a vacation actually costs, and then I saw I could go on the same vacations for hundreds of dollars less for a week. It is amazing. The points are very expensive, and the annual fees. I have seen that other members have been given assessments for costs of hurricanes at the resorts where they originally purchased. That is even more expenses. And then, if they sell out all the rooms to non-members, members don't get their vacations. I am glad to see all this information here, it lets me know I need to get out now.

I bought a vacation package without checking out this company first. I tried to book a vacation. Told, all booked. Today, I put in Royal Holiday in google, and I see this. I am shocked. I am going to work on this now, not to book a vacation, but to get out of this contract. Thanks. I have mixed feelings, I was so happy at the thought of my vacations, but now I don't think it would ever work. I better cancel.

Thank you for the great list. The PROFECO page had an explanation of the Mexican law for five days to cancel. I liked seeing that.

Thanks.

I literally JUST returned from a week long vacation in Puerto Vallarta, Jalisco, Mexico with my wife, and we made the mistake of even talking to these guys in the airport as we waited in line for our rental car.

The guy seemed nice enough -- and it was only "90 minutes," right? How can this be bad? Since I am the happy owner of a Mariott Vacation Club deeded time share in Hawai'i, I thought it would be nice to hear about the other options available in case I wanted to buy another week.

The next morning, we arrived for breakfast at Los Tules and spoke to a couple folks while we ate. Then a couple of very informed gentlemen began to talk to us about the club (both of which readily admitted owning Mariott Vacation Club properties and not Royal Holiday shares). At about 90 minutes, we stated our lack of interest in their "points-based" solution but thanked them for the enlightening presentation. -- Then, their tactics changed, and some shark rolled up and became argumentative and tried to get us to sell our MVC deeded time share -- which we had absolutely no interest in hearing about. He continued to be rude and argumentative and it got to the point that I insisted that he call over his supervisor. He insisted that he was the floor manager, and I insisted to talk to his supervisor. Finally, some shady-looking shark came over and asked what the problem was. Rude Shark became all smiles and explained that we were not letting him finish his "presentation" and I told Shady Shark that we had no intention to sell our timeshare to them and had no interest to do business with them. Shady Shark said to send over Javier and start the "exit process."

Javier started to administer an "exit survey" which he filled out VERY slowly as though he was dragging his feet. He didn't even want to write down my comments about the presentation and Rude Shark -- I made sure that he wrote down my comments -- I doubt this survey made it out of that room, but it was a survey...

Well, before long, Javier drops back into a sales mode like we had heard previously, only MUCH slower, and he stuttered as though he was new or mentally handicapped. Rude Shark dropped by a couple times to offer us drinks and offer Javier drinks. They found this amusing, but it only made me angry. I looked around for one of the first two gentlemen who were reasonable, but they were no longer on the sales floor, so my wife asked me to go find one of them. I got up and went back into the lobby: raising a ruckus and looking for help. Shady Shark came up and became VERY belligerent and I began to think there would be an altercation, and I was ready to leave. At this point, it had been over 2 hours, and my wife was determined to wait them out and not leave without our "incentives" just on principle.

We were coaxed back to the table, where Javier began his painfully slow offer. We said, "No." Javier started another offer, and although we said, "No," he continued to fill out this offer at a pace that would make a snail blush. After that offer, he began his third offer. We said, "No" and he said he'd give us a few minutes to think about the offer and he got up and walked away. My wife and I took this opportunity to write down any contact information and any names that we could think of. Unfortunately, very few sharks were wearing name tags.

When Javier came back, we told him "no" and he started a FOURTH offer. Rude Shark came over and recommended that he tell us about "deeds" that they had... I could tell that they were trying to wait US out -- on principle, so that they wouldn't have to honor their offer to us. We told them flat out that they would not get a single dollar from us, and Javier began on about how we could get a better deal if we had an International 01 or 02 credit rating and would we give him our credit card information: "NO!" how about our social security numbers? "HELL NO!" That's right, he actually asked for credit card #s and our social security numbers! Then, Javier got up and yet ANOTHER shark came over. This one was missing some teeth and talked as though he was drunk. He made little sense and after 10 minutes, Shady Shark finally came over and ended this awful treatment. He had been standing close by and finally realized he was wasting his time. A sucker wasn't born EVERY minute after all.

Thankfully, we got out of there with our wallets and safety in tact. We were incredibly shaken, but the cruise that we got as an "incentive" was all the sweeter knowing it was on their peso.

Lessons Learned:

1) DO NOT even talk to these guys in the airport. We learned that starting in 2008, Mexican law is going to make it illegal for them even to approach you in the airports and on the streets.

2) DO NOT attend a time-share sales meeting for a resort where you are not the guest. If you do, you will be a captive audience, and they tend not to treat you well if you're not a guest, and you have little available recourse. As a corollary, do not EVER allow them to arrange a car to pick you up. For you will be at their mercy as to when you leave. I've heard of people being there for upwards of 7 hours with this scenario.

3) DO NOT buy from Royal Holiday. Use a well-known, reputable entity that does not undertake unfair business practices. If you're in the market for a time share, stay FAR away from Royal Holiday and instead investigate the options of the Marioitt Vacation Club.

This is an example of what can be done:

I bought a package in Cozumel. When I decided to see what kinds of complaints might be on the Internet about your company, I put in Royal Holiday complaints in Yahoo and Google. When I saw what problems these people had I realized I did not want to be involved. I also saw that it is very important to move fast to get out. First, the lie on the contract, that there is no reconsideration period. The only reason to lie and to cover the Mexican law, is this is a fraud. The other thing, which I did have my financial advisor check out, your annuity is also fake. ABSOLUTELY FAKE! The cost of the points and annual dues are not value, even IF you get a vacation booked, which I see is a big problem. So I was fortunate to get my money re-credited by your company to my credit card, which I have now cancelled completely, so you can not use that again. My concern is the fact your company destroys customers credit reports. This is why I need an official cancellation of the contract. If you write me and tell me you can do this for me, I will send you my number, for the contract. I read about the terrible HELL people are suffering because of the deception of the presentations and HIGH PRESSURE sales, and it is pure torture, human suffering. If you can really help them free themselves of this agony you are a good person. If you research and read the stories of these people, I am sure you will feel bad for them. Many of these have been going on for YEARS.

Response from Royal Holiday Quality Assurance:

Dear Mrs. Smith,

Regarding your email I gladly inform you that in the next few days our Service Area will send you a Dissolution Agreement of your Royal Holiday contract.

We want to thank you for providing us with comments related to your experiences while being part oh the club. We regret that you haven’t had a pleasant experience as the rest of our almost 60,000 members have.
As soon as you receive the Dissolution Agreement, we kindly request you to remove any current complaint or dispute against Royal Holiday Services or Personnel as well as publishing or communicate any negative comments by any formal media in the future.

Personal, I will take care of this matter; I request your patience and confidence that will be honoring our commitment.

Receive my most sincere regards,
Teresa.
Teresa Sandoval
Quality Assurance Supervisor
Royal Holiday
Corporate Offices Mexico
commentsquality@royal-holiday.com
www.royal-holiday.com

This person has been told not to continue to share her experience, so I have, with her permission, changed her name and posted this to let others know that this is not hopeless. Fight with everything you have and use the Internet to be heard and you too can get your contract cancelled and money back.

I don't understand why none of the news media have picked up on this in the U.S.A. I heard they did an expose on this in Canada. I also don't see how the credit card companies justify doing business with these companies that have a long history of selling contracts without providing services and under fraudulent means. The fact they lie and say there is "no reconsideration period" in their contracts is blatantly ILLEGAL! I know I told Mastercard about the Mexican Law, I sent a copy of it with my fraud claim. Yet, Visa and MasterCard and others still do business with them. I was told if I put the full amount on my credit card they would give me over $2,000.00 off my thirty year premium plan, so it was around $27,000.00. They called my credit card company for me and waited for me to get an increase in my limit to do the deal. My credit card company should have told me there is an alert out against these types of contracts, do not sign until you investigate, research the company for complaints on the INTERNET. Instead, they gave me the increase, and never said a word. Now I know all the credit card companies have had fraud complaints because of Royal Holiday. I do not know why they are not responsible for protecting their card customers? Why don't the travel agents who book trips in the resorts where Royal Holiday have offices and are allowed to solicit business provide basic information about the history of this company, and the risks of signing long term contracts in a foreign country? We were in La La Land, on our dream vacation, not being scammers ourselves, never thinking people would lie to us to that extent. We are wiser now, but face it, BASICALLY HONEST, HARD WORKING, MORAL people don't think the way con artist do, and trust people. The businesses that are benefiting from our business with them should protect us.

We fell for the same scam last week. I can't eat or sleep and I feel so sick. There is no getting put. Stupid me signed the part of the contract that days I wasn't drinking. They fed me tons of alcohol throughout the presentation too. I'm so pissed off

We are sick to our stomaches! My wife and I purchased a vacation plan in September 2006 in Cancun, Mexico at the Oasis Hotel with Royal Holiday, and we too are experiencing all of the same issues as many of you. We were given "extra" vacations for purchasing our plan on that day and even given the certificates to use whenever, however we went to try to use one of the certificates we were told that we couldn't and that they were not part of our contract... Typical bait and switch! We have yet to be able to use our 15,000 credits that are part of our contract to book a vacation, and are dealing with the same rude Royal Holiday representatives.

We all need to get together and sue this company and put them out of business, so they will stop scamming people out of their hard earned money!

We can't book one either. Has anyone out there been able to use their free return trips? How about using points? We have not been able to use anything they sold us.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

In 2008, 20/20 did an episode on them scamming people and I just wrote to 20/20 and dateline myself to see if they would do a follow up showing that nothing has changed! I know that just one email isnt going to do much so I am hoping that everyone who reads this will also go to ABC news online and email 20/20 and dateline asking if they would please do a follow up because you were scammed. The more emails they get, the more likely that they will take this seriously. In 2008, the people who were interviewed for the program got their mone refunded to them by Royal Holiday. Please email them, at the bottom of the ABC news page, there is a link to contact us.

Were scammed in puerto vallarta they promised to exchange our existing timeshare to their's (better one) were given a prelimanary offer form the Group that was purchasing our exsisting timeshar - they asked $2600 on top of the 8,560 for interest for closing cost of purchase- it never happened. We closed rci account with B of A-- they are trying to get it back -- we are fighting this-- don't know if we have the support of Bank of America, now they are trying to collect maintance fees...

Please help.

On October 21, 2006 after presentation of Royal-Holiday club at Ocean Bavaro resort at Dominican Republic and explanation given by Resident Manager Mr. Victor Pena tel. [protected] we signed a “preliminary” contract because no documentation were offered just verbal explanation. Also we were assured that all that we were doing was signing a promissory note to buy the “real” contract after we will receive all the information once we arrived back home and we read the information we could chose to either enroll in the company or not. That was told us in front of our 4 friends were together with us. After we had arrived back home we waited nearly a month for the information which we were promised would arrive within seven business days, we contacted the company on multiple occasions and on each occasion they assured us that the information was on its way. After approximately two months of waiting I called Royal Holiday Inc. to cancel everything and receive my deposit of $5622.35 back since I had never received any information from this company except a bill to charge me money for a membership that I had never agreed to. Everything that we had been told in the presentation we later found out had been misrepresented and that we were lied to and nothing was as it seems. The contract effective day was on January 1, 2007 but on December 18, 2006 I sent notarized request to stop my payments and return money back to my American Express credit card. After almost seven month of investigation credit card answered that Royal-Holiday club wrote that the “buyer” should request cancellation directly from them. I requested to cancel my contract through the only one contact phone [protected](x2610) manager Tony Hernandez who in very bad manner told me that I never can cancel this contract. I sent cancellation request through e-mail but never got respond. Up to now I cannot cancel this contract because the club Royal-Holiday doesn’t want to loose their clear profit.

I am writing to you to report the unethical actions of RHC, unable to cancel their contract or return our money.

I went to Park Royal resort and was given many "free" things for signing a contract on the spot. Now, after they took my money through my MasterCard, I can not talk to anyone about why I can not get the vacation I want. This is driving me crazy. I can see it is ridiculous to continue to try to deal with Royal Holiday and need to get my money back and keep them from ruining my credit. I just realized this today, when I was going online to Royal Holiday and I saw the complaints pages under their homepage in Google. I thought, I wonder what kind of complaints there are. Oh My GOD! This is the worse than I ever could have imagined.

I am going to do the things all of the people on these sites are telling me to. Thank you so much for putting your experiences out here so we can benefit from them. I have been reading everything I can find for scams, fraud, complaints with Royal Holiday and what an awakening. I believe I have a chance to get my mother's money back for her. She came home really happy about the program, and was telling me about it, so I just put in Royal Holiday complaints into Yahoo, and WOW! We have one day to document the filing. If all of you had not written about your being scammed, it would have taken months to discover the truth, then it would take about a year to get her deposit back. Anyway, from what I have read, it seems if you wait a few months it takes about a year. Keep up the fight!

WE JUST RETURNED 3 DAYS AGO FROM COZUMEL AND MY HUSBAND AND OUR OUR FRIENDS EACH INVESTED $20.000 IN PARK ROYAL. I AM SICK READING THIS. I HAD A REALLY BAD FEELING ABOUT THIS FROM DAY ONE AND TOLD MY HUSBAND. NOW I SEE I WAS RIGHT. WHILE THERE WE TALKED TO 7 PEOPLE WHO WERE MEMBERS. ONE MAN HAD BEEN A MEMBER FOR 15 YEARS AND WAS VERY HAPPY. I AM READY TO START THE CANCELATION PROCESS BUT NOT SURE WHAT HUSBAND WANTS TO DO. HE WILL HAVE TO READ THIS PAGE.

This is so true...

I am trying to get out of my contract with them. Anyone who sees this, please, don't give them anymore money.

I can't believe the 'Royal' group is still in business! We attended a presentation in Cancun - Feb 1999 on the promise of free breakfast, a bottle of Tequila, 2 'Mexican' blankets and 2 day trip tickets to Tulum/Xel-Ha (sp?).

We went into this presentation with absolutely no intention of buying. After breakfast and a tour of luxury rooms (which we knew we would never see again if we purchased), we were offered a package at $ 14,000.00 US.

We continued to insist we would only deal with a company with offices in Canada. Despite the fact that several of the 'senior' sales staff were Canadian (embarrassing), we continued to insist we wouldn't deal with a company operating out of Mexico (they claimed their headquarters were in Florida).

Each time we refused, a more senior closer was introduced, and the price dropped. After over two hours of intense sales pitches the price for the 2 weeks had dropped to $ 2,5oo US!

After they gave up on us, I insisted on the gifts promised... and we got everything!

When we returned to Canada we also discovered on the Internet that Royal had hundreds of complaints.

On the other hand, we have heard from many friends that have successful time-shares - but none through Royal.

Thank you for all the pertanant information. I really needed to see this. I can't believe all they said and gave me is based on lies. Now I know why I could not book the two vacations I tried to at Park Royal Cozumel. I am a "Founding Member." I guess that means I just found out my membership is worthless.

I am grateful to your sharing your experience and the research on how to get help.

Regards,

Tom

Thank god we didn't fall for this on our trip to cancun. We were tricked by someone wearing our hotel's uniform to go see a "new hotel" that was all she said and that it was not sales and we would get a free gift for visiting the hotel. Lie lie lie! The guy were with showing us the place said "i don't know" to every question i asked. The saleswoman at the end wouldn't stop trying to confuse us with numbers. Thankfully my man is a math wiz and was like no that's crap and showed them up big time. Some sorry couple fell for this program while we were there i feel bad for them.

If something sounds too good to be true, it def is!

I believed the lies too at Park Royal-Cozumel. It was a beautiful hotel. They seemed so professional. Now I know they were professional con artists. They got my confidence. I believed I would get the things they gave me documents for. I have tried for almost five months to book a trip under the "Founding Members" program, and it is never available. Spring break was spent at home trying to get answers from the customer service (what a misnomer) department. I have given up trying to get any of the services I was sold, I am now trying to get out of the contract and get my down payment back. I have filed papers with the agencies I have heard about from other victims by reading complaint boards, putting in Royal Holiday. There is a lot of good information to help retrieve the money. PROFECO must have a team dedicated to this one company. I don't feel like a total fool because there are so many of us, they were just professional liars.

I know what you say is true. I felt like such a fool to believe all the lies and sign the contract. You help me to understand that it wasn't that I am stupid, but they are clever, experienced scammers. I have heard from a woman who just got all her $27,000. put back on her MasterCard. She signed the contract in Cozumel on April 04. When she got home she saw complaints on the Internet, and filed will everyone suggested. She let Royal Holiday know she filed with PROFECO, MasterCard, BBB in Southwest Florida, California Attorney General, e-comerce.com. She sent out an e-mail to a bulk list and got everyone she could to read about the scam. When she filed her credit card fraud claim she printed up everything she could find on the Internet to verify that there was a pattern in their business practice. She showed they lied and said no reconsideration perion on the contract by printing up the Mexican law of five day cancellation. It is not even the end of April and she has every penny back through reverse of charges. She is still going to pursue getting her contract officially cancelled with Royal Holiday, because she has read that they come back later and try to claim you owe them money. So she is not cancelling the PROFFECO action. If enough of us do this they won't have the reason to continue this business. We can drive them out of business. Everyone fight as hard as you can. Write your stories for others to see and use as testimony against these crooks. No one can fight alone, but if each of us takes a stand they will be forced out.

We were scammed in Puerto Vallarta by Royal Holiday sales tactics promising to buy a prior timeshare April of 2006. So far we have no success demanding our money back, no response from PROFECO and no help from our State Attorney. NOW the State Department has issued"warning" re: Royal Holiday but I see no real support from our US Government to protect us from this "Mexican" company. There is no rule of law here.

As soon as I realized the truth about Royal Holiday I hit it from every angle. I printed every story I found about them. There are a couple on there now that are showing results. I sent those with a copy of the contract, which stated there was no reconsideration period, along with a copy of the Mexican law which says there is a five day cancellation period. I presented this to my MasterCard that it was fraud, used the accounts of other victims to establish a pattern of fraud, and got all my money back. At the same time I also filed with PROFECO, and will let that run its course in order to have the contract officially cancelled. But I got the charges reversed on my credit card.

That may have been the case before, but i recently went to park royal and i had an extremely "magical" trip. It was the best vacation i have spent. I understand that the resorts have gone under a big change and the staff was very kind when i went, so i would perhaps try once more. The staff may just not be understanding your needs well.

I still have a voucher from 3 years ago for free airfare for 5 from NYC to Dominican. They never honored it.

I got scammed at Park Royal Cozumel, same story, different location.

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership. Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

All I was told is a big fat lie too. They make it sound that is so simple to get a vacation. Look in book, call, and use points. The points are not enough. I need more points. I call about a trip to Las Vegas for place in book because I have points for that. They say no openings, all booked. Later I tried for a few days in San Diego. SAME thing, all booked. I am not paying no more. I am glad I did not have money or room on credit card for more than they have. I will still go to PROFECO to get the money back and cancel contract officially so they do not do to me what I read happens to others. These are SCARY people. What kind of people do this to others? I did not think they could be so hurtful. The sadness is great.

Every promise regarding the opportunity of having a 3-4 days free accommodation per year with our Bronze plus 10000 points has never been respected. Not later than today I was offered a 459$ fee for 3 nights at Las Vegas for a simple accommodation. NO meals included. Lies from the beginning and our wish is to recover our money back (around 9000$ paid once and for all - to avoid the huge interest they were charging yearly- )

Expecting to enroll in any group claim that would sue this company. Thanx for any support. Alfred Homsy

We also are trying to get rid of a membership with Royal Holiday. We understand all of your frustrations and would like any advice you can pass back to us to help us get RH off our backs. They are scammers and cheats. Hoping that all of the comments made on here will prevent others from getting taken in by them. G and L McSparen.

I had a similiar experience at Park Royal in Cozumel. Shown beautiful suites I could reserve and use for my family only paying a small all inclusive meal and drink charge per day for five years as a "Founding Member." That was a perk that was one of the incentives given above and beyond the normal program. I have a certificate for $1,000. to be reimbursed for air travel, another $1,000. for diving. Fernando told us he would rent a private boat and dive master for our next trip. We were also give many free things during our trip. My husband had five diving trips, we had a free rental car, free tours, and VIP service. All that made us believe it was legitimate. When we got home I immediately tried to book a return trip for August, and was told there was nothing available there at that time. I went to an online travel site, Orbiz, and put in the dates, and there was availability. I called back and asked about this, and was told they sell rooms to Orbiz. I tried two other online sites, BookIt, and Expedia. They also had the dates. I figured that paying customers get priority to members, and they black us out unless no paying customers are available. I put -Royal Holiday complaints-in Yahoo search and found literally hundreds of members with problems with this company. Thanks for the information on these sites. I immediately started the process with PROFECO. I filed with everyone else too. At first Bank of America Visa turned down my fraud claim, but I am appealing this, and protesting their refusal to help. I am sure from all the reports and claims turned into these card companies they KNOW about this. We need legislation making them accountable. They are making money by doing business with con artists. I am faithful that I will get all of my money back, and I will join the commitment to put these people out of business.

I know how you feel, and it seems like this is a common problen in Mexico. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I have been in touch with people there and they say they are working the process but it takes time. It has now been almost 5 months and I am losing faith they will ever pay me back. This is another forum with more complaints about this company:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. I want to complaint with PROFECO about this, and get my money back

EVERYBODY LISTEN!

The thing to do is to simply STOP PAYING THESE CROOKS!

Those people who have stopped paying fees are RIGHT! I intend to do the same thing. I hope and wish a class-action suit is began (I will GLADLY join!), but until then the best thing we can do is to just STOP giving them anymore of our hard-earned money!

Just think. In 30 years at about $400/year, that's another $12, 000 wasted!

After all. With today's economy, just about everyone's credit has a mark or two on it anyway!

I am very familiar with Royal holiday Club.
For the past 14 yrs I have known the company. In-fact I know of happy members, in many u.s. staes and many other destinations around the world. In respect to your situation, have you requested other destinations? Did you requset prime time as your vacation dates?

Continue trying to contact the supervisor and/or try another number . I suggest [protected].

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership. Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

I am so embarrassed that I fell into this. I can't believe I was so gullible. All I have to say in my defense is they showed a beautiful product. The Park Royal in Cozumel is so well done after the renovation. They promised we could return without any deduction of points for five years and bring friends and family only paying the food fee. When asked why, they said it was marketing, they get new customers this way. I guess they don't get new customers this way, because I have never heard of anyone there on that program. All the red bracelet guests were new members. I asked all members I saw, if they had been there before, and all were new. Now I know why, existing members were told no availability. That is one reason I put in a search for Royal Holiday in Yahoo, and found all the complaints. They REFUSED to let me cancel. My dream vacation has turned into a nightmare. How can these people be so evil. They must know the anxiety and pain they are causing. My wife can not sleep. She is worried sick. I am getting an ulcer. If any Royal Holiday employees read these complaints, if you are decent at all, do something for us. Act like a human being.

We are CR & Asociados, a law firm established in Guadalajara and in Cancún, Mexico. We have more than 18 years of experience specializing in vacation property and timeshare contracts. We work in conjunction with the Secretary of the Department of Mexican Tourism. We can help you cancel your membership and recover the money that you have invested.
Please reply to us by email to paulinanunez@cr-asociados.mx, and we´ll discuss the terms of your contract and the options we can offer to get you out of it. Please visit our website www.cr-asociados.mx. If you want to register your information there, please ask for Paulina Nunez because she is the one who manages the English division. Also, you can find us on Facebook by typing Cancelacion Tiempo Compartido.
We look forward to helping you.

My family and I in the past were able to chose a number of places to vacation, but as of this year, 2020, RCI/Royal Holiday do not offer these locations anymore and I feel that it is so limited that we really do not chose any of these, thus not using our vacation points. Any ideas on what I can do?

RH booked us at a dirty roach motel, told us it was a condo and wouldn't give us our points back when we let the motel to go to a real hotel. Beware of them putting you in a motel. Research the place online before booking. Satisfaction Orlando Resort is no resort at all. It's a motel with roaches! Do not buy this timeshare. Ever. It's a trap!

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership. Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

I bought a timeshare with Royal Holiday and they lied to me at everything, every time I check for travel dates are not available and it's cheaper to booked flight and hotel with Expedia. The service is really bad, I asked to speak to the manager and was told that I cannot talk to her and that I cannot cancel my membership.
Its been a nightmare for me! I was doing a research on internet about this fraudulent resort and how to get out of this fraud, i found this information and i want to share it with you, i hope it helps someone:

http://www.timesharescam.com/blog/189-how-to-cancel-a-royal-holiday-timeshare-membership/

what you want to know about Royal Holiday, go to here:
http://www.youtube.com/watch?v=Hj6AitWpnXA

My husband and i were scammed into the whole timeshare ownership package with promises of free trips and they are now charging us and we told them we don't have the money and now we are trying to buy a house and they ruined our credit rating. What do we do, they make empty promises...

Beware people!

i had joined a vaction club that wants to get paid and will not provide service for me. they insist that they will take me to collection agency . according to contract it said if they failed to provide service i can terminate contract.
their fore im terminating contract based on no service

Signed up for trail package in Nassau on May 7th 2007. Promised benefits do not match what the package offers. Promised European vacation and Alaskan cruise neither is available under trial membership rules. Promised maximum $200 per vacation found that the fee is $400. Have been unable to cancel.

I agree with all the testimonies I have read. Royal Holiday sales reps. are a pack of liars. They mislead all those who are unfortunate to get tangled in their web of lies. I am one of them. All their offers and programs are never met. When something goes wrong, the member is the one stuck with the bill even if it was the Royal Holiday employee who made the mistake. Royal Holiday only protects its own interests and it seems the company does not care about the members. The members are the "gold mine" that they keep exploiting.

If anyone has been able to get their investment back, I am willing to hear your story. Please contact me at: josgremc@yahoo.com