Royal Holiday Vacation Club
Reviews and Complaints

While we were on vacation in December 2008 (November 28th to December 5th) in Cozumel my wife and I were approached to visit a resort and get a free lunch in exchange to visit the resort with the pretense that the resort was just rebuilt after the huricane and they wanted tourists to rediscover it. So we went.

What we got there was a sale pitch for a "holiday membership" with which we could travel the world for the next 30 years with our travel cost fixed (not getting higher year after year). After three hours of talks where the offers seemed always better and better, we signed... The worst mistake ever.

We signed a contract for 30 years, for 30 000 points per year, for 25 0000$US of which we a downpayment using our credit card for 8 750$US, having to pay 450$US per month for the balance for the next 3 years.

Almost immediatly that same night we started to have second thoughts but we decided to sleep on it. Before leaving Cozumel, the day after, we call their help-desk from the airport and told them we wanted to cancel. But they told us they could not do it yet because the contract had not been processed yet and was not in the system. They told us to call back when we were back home.

So the next Monday I call back, and still the contract was not in the system. I tried calling again during that week and finally I did receive an e-mail on December 20th sending us our password to access the site, stating that we had requested it! I call the helpdesk and they told us that they can't cancel our membership because we were passed the 5 days cool-off period!

During the Christmas holidays we were not able to contact anyone and then in January someone in Finance (Nancy d'Argence) contacted us to welcome us to the club. I told her I wanted to cancel my membership but she told me she could not do anything for us except refinance. So she gave us a refinance offer which would have cost us thousands of dollars more in the end (for lower monthly payments). We refused.

She then said that the only thing we could do was to resell our membership. And when we bought the membership I specifically asked if it was resalable and they told us that they sold easily, quickly and for a profit. So she gave our names to their sales department which in turn gave them to a broker in the States (Global Resort Services), which contacted us. I talked to the broker and they told us that we could get 29 000$US for our membership! Wow, we're even making a profit. We had to pay 600$US for the account and the publicity they would put out.

I called the broker about once a month but nothing was happening. So in April I started to do more researchs on the Internet and realized that there were a lot of people in the same situation as I was and moreover the only information I got on people that had been able to resell their membership was for about 10% of the price!

So I'm now in communication with a law-firm in Mexico that specialize in this kind of rip-off (I can't tell their name yet because I still not on a retainer with them).

So this is was they promised us: fixed vacation cost (about 2 weeks) for the next 30 years.

This is the reality: you have to pay an annual fee (465$US now) that can and will go up with the years; you still have to pay for your food, which will go up; and finally you reserve based on a point-basis, so today with 30 000 points I can get 2 weeks, but in 2 years it could cost me 40 000$.

My wife and I recently took a wonderful vacation to Cancun, Mexico for our 2nd anniversary in March 2009. We, unfortunately, seem to have a tough time remembering how good it was because the whole trip is over-shadowed by a scam that we fell for. We were hounded ALL WEEK LONG to take 90 minutes to listen to a presentation, no strings attached. We resisted up until Friday, when they finally offered us a chance to go scuba diving, with them paying for it. We went, we listened, we were PRESSURED, we bought... We were scammed. After 4 hours of high pressure sales and 3 salesmen, we agreed to buy a membership that would allow us to take vacations for the next 30 years for a minimal price. All said and done, we would have to pay for our membership, and we could go on vacation to more than 190 destinations "For only the cost of air-fare- which is 50% off!" sounds good? LIES! When we returned to the US, we found that there are 10, 200, 000 hits on google for this company... NOT ONE OF THEM for anything GOOD! We started doing research... We have found that we can take vacations through them for only the "points earned through membership dues"... plus additional costs... plus a little extra... plus air faire (if you fly "Air Mexico (i think that was the airline ) to where ever we want to go) (did I mention we live in WISCONSIN not Mexico?) We have also found that we can book the same vacations that they offer, without their help, for the same price that it costs after you add in all of the extras. So, now the fun part: I have spent 2 days on the phone with them, trying to cancel the contract... They refuse to let us out of it. They have already threatened to send us to collections... (It is only April) We haven't received a bill, nor is there anything due until JULY! Oh yeah, and somehow, I am a liar... I'm not sure how I lied to them... but I appreciate being insulted by a company that wants MY MONEY!

My name is Watawa Barosy-Rogers, my husband and I bought a 30 years Gold Membership with Royal Holiday in July 28, 2007 while vacationing in Cancun Mexico for a total of $22, 895.00. whe n we pusrchased the mem-bership, my husband and I had a lenghty discussion with Sale Director Mr. Ernesto Kruse, on how to terminate the contract with Royal Holidy in case we longer want it or can't offord to pay for the contract and Mr. Kruse had assured my husband and myself it would not be a pro-blem to terminates the contract with Royal Holiday, all we had to do is to contact Royal Holiday and a member service consultants would be able to assist us solved the problem. Since we bought the membership we have made a total payments of $17, 056.20 excluding two annual membership fees in the amount of $1, 350.00 and another additional $240.00 Special Assessment fee increas. Due to the economy my husband and I encountered some financial hardship with our finances at the end of 2008. We had contacted Royal Holiday over and over, spoke too so many member service consultants and to availed every single one of them told us that they can't help us we, and we have finish paying the contrcat because they don't cancelled membership or refund on what was paid. So Please if any member of your office staff can help my husband and I resolved this problem we would appreciate it very much.
We can be contacted via e-mail [protected]@msn.com or via phone [protected]

Sincerely yours,

Mr. & Mrs Rogers.

My partner and I had already subscribed to Royal Holidays in the Bahamas when we went on vacation in Cancun Mexico the following year.

We tried tirelessly to convince the sales reps that we were not interested in upgrading our membership but I guess thats when all the lies began! We were promised, amongst other things, that an upgrade would allow us to use our additional credits to access all-inclusive options when booking accommodation. We were also told that we have the option of cancelling at any time. So we purchased additional credits to upgrade to Platinum Membership.

Lo and behold, when trying to book our accommodation and requesting the use of our credits to pay for food, we were told by the New Members sales rep. that we did not have this option and that we must now pay additional cash.

Further, on inquiring as to the possibility of cancelling our membership, I had to put up with the rather defensive attitude of the supervisor of the New Members department who, in true Royal Holiday style, proceeded to spew more tripe as to what additional features that they planned to offer for the next year (i.e. the same credits-for-food option that we had been told already existed) and that they were not in the business of scamming people - and I heard all of this by simply asking him about the possibility of cancellation. Nothing more! So I suppose that he was also trying to convince himself that he was not a part of that scam - conscience can be a b#@$% sometimes.

Of course, as all Royal Holiday members now know - we have no option of cancellation!

And making a reservation with Royal Holidays seems to be the most painful part of all of this. The sales reps are untrained and rude and seem to master the art of not returning phone calls.

Well, we have already bought into this hot mess and so we decided to make the best of it. We would book our vacations (if we could get past the anguish that this usually involves) and make it our business to tell all those people at the hotels who were lured by Royal Holidays on cheap vacations to solicit their membership that RH might as well stand for Real Hogwash!

My husband and I purchased a timeshare and ended up with absolutely no vacation last July. We flew down anyway to speak with the boss of the person who was supposed to be our "personal consierge" only to be promised more and yet here I sit typing. Apparently they will say anything they can to get you on your way but totally ignore you after that. We have 2 other timeshares and have no issues whatsoever. I am taking this all the way to the top of thier ladder, I won't stop until they buy it back. Anyone have any tips?

This letter is to summarize the misrepresentations of material facts that occurred during the contact signing, between myself and Royal Holiday. These misrepresentations and damages remain regardless of my earlier attempts communicate and have your company correct them.

Your recent letter and billings both reminded me and prompted to perform further investigation of the misrepresentation or Royal Holiday and damages inflicted upon me a a result.

On [protected], I entered into an Contract for Services with Royal Holliday, based upon but not limited to the following written promises:

1) 25, 000 points per year for 30 years or 750, 000 total points.
2) Annuity retuning 100% of the cost of the membership at the end of the term
3) 15, 000 pts for oasis
4) 5 weeks in Europe - $199 per week
5) 1 week in Hawaii
6) 1 week in Tahiti
7) Airfare Voucher - $3000
8) The points could be accelerated or accumulated, transferred or rented or sold back at the purchase price.
9) I could put my account on hold at anytime if cash flow was bad and they would role over the missed payments

Of the topical list above I did not receive the following items, as promised in writing at the time of contracting Royal Holiday:

1) Annuity retuning 100% of the cost of the membership at the end of the term
2) 15, 000 pts for Oasis
3) 5 weeks in Europe - $199 per week
4) 1 week in Hawaii
5) 1 week in Tahiti
6) The points could be accelerated or accumulated, transferred or rented or sold back at the purchase price.
7) I could put my account on hold at anytime if cash flow was bad and they would role over the missed payments

Royal Holiday – Page 2 of 2

I attempted multiple times to communicate with the Royal Holiday employees from my contract signing: Ernesto Barberi and Arturo Martinez, but I was never able to get them to respond to my call or letters. I have recorded all the evidence of these attempted communications.

As you can see the misrepresentation described in this letter they were both material and multiple in occurrence.

Now my credit has been damaged by Concord Servicing Group

Yours truly,

Pascal

[protected]@pmax.org

RE Acct #49-83291
Bought November, 2004

Took vacation in 2004 to Nassau, Bahamas. Was lured into presentation for Royal Holiday Club at the Wyndham hotel on Cable Beach. The organization looked legitimate because the Wyndham gave them office and conference room space. Well, to make a long story short, everything is false about them. Here I thought I was dealing with an American company because they listed an office in Arizona. But it turns out you are dealing with a mailbox in Florida and a reps in Mexico. Was never able to use the timeshare. Much later I found out this is not even a legitimate timeshare, and on top of that they are now selling phoney annuities as a sweetener.

Royal Holiday Club stonewalled both me and the Better Business Bureau. It has taken far too long to reach any sort of compromise, unfortunately, and we have been unable to arrive at any reasonable accommodation with you and your company.

I want RHC to refund my money, in the amount of $13, 935. I paid for my contract in full. However, RHC breached the contract when it unilaterally changed the site of my vacation from Nassau (Royal Wyndham) in the Bahamas to some Mexican location. It was very unprofessional of RHC to not inform me of this change -- in fact, I only learned of it through a third party. The RHC office was unable to explain the reason for the change or the reason why they did not inform me of the change.

All the promises made on the date of the contract have been unfulfilled. NO bonus vacations or bonus airfare has been made available to me. I have been unable to schedule even one vacation at my timeshare. The whole operation is a fraud, due to the fact that RHC does not actually own the hotel space which it claims to own; RHC just has a lease on some rooms, which it furnishes with only cut-rate maintenance and maid service on those spaces.

The slick CDs and catalogs mean nothing; there are no actual property rights being bought and sold. The generous breakfasts and drinks, the assorted sites that employees take us on tour to -- all that is the first and last of RHC service that anyone will ever see.

Again, I request that RHC promptly refund my full payment on the grounds of fraud. There is no statute of limitations on fraud. I have tried for nearly four years to get satisfaction from the offices of RHC to no avail. Also, the contract tries to get me to waive my rights to cancel the contract, and no contract (under Mexican law) has the right to deprive me of that privilege.

RHC has not kept me informed of major changes to my account, it has given the Better Business Bureau the run-around, and it sent me to a Mexican representative on a wild goose chase.

I am aware that my right to cancellation and a full refund is NON-WAIVABLE - the buyer cannot give it up - and even if I was convinced to sign a document to give up my rights, that waiver is not valid. Any argument you have claiming that my deposit (or balance) is non-refundable, regardless of any misleading information or statements you put on the purchase agreement that my deposit is non-refundable, is also invalid according to Mexican law and this has been verified with PROFECO. Mexican law allows me to cancel for no specific reason and requires you to provide me a full refund.

I am not interested in any negotiations or cheaper packages. I immediately want this contract cancelled and a full refund of all my money. RHC can also forget about sending me an email saying that filing a complaint with PROFECO will tie up my refund for months. I know this is not true.

RHC should comply with the law, cancel my contract, and send me my refund.

Incredibly, I received a letter from RHC about a month ago saying that the contract was cancelled but it offered NOTHING as a refund. It only said it would send any outstanding annual fees to collection. It is NOT possible to cancel the contract and not offer any refund, and I demand that this be done promptly.

Laura Regrets RHC

Royal Holiday Club is not interested in giving you what you bought. They only want your money. In an attempt to get some contact with this outfit, I stopped paying the maintenance fees. Eventually I was contacted by a Debt Collection Agency in Arizona. This would have destroyed my credit rating and I could not let that happen, so I paid up.

I am now at the end of my contract with the robbers, but I bet that this will not be the last I hear from them. After 7 years of no joy, I have now started getting quite polite communications from them; I wonder why.

If you try to get short breaks in Europe, the web-site tells you that either the agreement is not yet operational, or “No Matches” comes up. The only places that seem to be available are in Bahamas or Mexico.

Avoid this racket at all costs for your own peace of mind.

My husband and I purchased into Royal Holiday Club (RHC) vacation package at the Bavaro Princess Hotel in Punta Cana, Dominican Republic September 2008.

We were sold based on a points system, but were also told that we could go to the Bavaro Princess, or 6 other resorts including Caribe Princess, Melia and etc, anytime not using our points, and just pay the all-inclusive fee and the discounted air fare rates.

At the time of the sale, they did not have english catalogues and told us the catalogue of all available resorts/hotels will be mailed out to us. On the wall at the entrance were the 6 resorts in Punta Cana which they kept on advertising for free travel. But when we came back and tried to make reservations for Bavaro Princess (where we bought the package), we were told numerous times that it won't be available for the next 3-4 months. And to our shock we were informed that only other available resort in Punta Cana was Caribe Princess and for that we do have to use our points. Also, we were shown luxury jacuzzi suite mentioning that anywhere in the world we decide to make reservations, Royal Holiday Club members will only get rooms of this standard, such as ocean view and jacuzzi facilities. But during the reservations, I was told that only junior suites are available.

Numerous times that I have called RHC [protected]) I have been hung up on and transferred from department to department not being able to answer my questions. Each time I am assigned a different personal agent (attempting to make me feel special by assisgning my own agent at RHC) that is suppose to assist me but each time you call them they have no idea who you are.

We were also told that as Royal Club members that we will be treated with special care by getting picked up from the air port by Royal Club. But when I called reservations I was informed that I had to make arrangements for pick up by calling the hotel directly.

The discounted air fares they so harped on turned out to be fraudulent as well, as it turns out there's an agent they forward you to [protected]) which calls you back with rates higher than what you can get from a regular travel agent and the agent sounds very amateur and inexperienced.

Since I realized that the incentives sold to us at Bavaro Princess were not the true nature of the package we own, I decided to call and cancel the contract. Then they informed me that I am not able to cancel it and I can either sell it or transfer it. I was shocked and amazed as I was told by the agent in Punta Cana that I will be able to cancel the policy.

Then only that I went home and read the fine print on the contract. It doesn't state any of the incentives they kept on selling us in Punta Cana. Then we decided to google Royal Holiday Club and we came across many people that are going through similar issues as us. There was also a program done on ABC 20/20 about Royal Club Vacation Scam.

During the RHC presentation in Punta Cana they kept on showering us with alcohol (using the knowledge gained by us that we were celebrating our one year anniversary)..and when we decided to leave, they kept on showering us with incentives such as upgrading our room and free spa services etc. Then the final pitch was that we are able to cancel it later but the decision had to be made on the spot. The 45 minute promised presentation turned in to them locking us in the room for 6 hours with many alcohol beverages and us signing a contract that we had no idea had so much written in fine print.

Please help us to get out of this ridiculous and mislead contract!

If there is ever a class action suit, I'll be the first one in line. I have detailed notes of every e-mail, telephone call, letter, and fax with this company. They just charged me $195 in October due to the poor economy, but the maintenance fee due in January is over $500! Of course they can guarantee that hotel prices never go up - they make up the money in maintenance fees! If you don't pay the maintenance fees, you can't use the resorts. So that means I purchased 20, 000 points per year for 30 years in Nassau, and that's $16, 000 out the window if I don't pay the maintenance fees. I've wanted out of this deal from the beginning.

Our sad story starts on our honeymoon in Ixtapa, Mexico. We were promised a $100 in cash and a great breakfast if we would just 'tour' their facility. We were picked up by a crazy cab driver who proceeded to rear end a parked bus while he was going 35 miles an hour! The cab was totaled and we were bruised but unhurt, but completely in shock! A new cab immediately stopped and we were whisked away to the Park Royal Hotel. It would have been better if we had serious injuries instead of continuing and making a huge mistake!

We were completely in a daze but foolishly decided to go through with the tour and have breakfast anyway. The high pressure tactics were so intense and the lies started fast and furious. We have 4 kids and explained to them right away we are NOT interested in all-inclusive vacations. Not a problem they told us.

LIE #1 'Yes we have units with kitchens in Ixtapa. See over there across they way, that building is ours and you can stay in a suite with kitchens in it.' They didn't own the building they pointed to, and they only have all-inclusive in Ixtapa. But the lie was so smoothly told!

LIE #2 'We have hundreds of units with kitchens, you will never have a problem booking.' When we have tried to book the kitchen units in other locations, they have never been 'open for booking' or available even when we have tried to book a year in advance. The only type of vacation they have available is the all inclusive.

LIE#3. They promised us we would 'automatically accumulate points year after year to build up a block of points, even convincing us to activate our membership right away even though we would not be traveling that year so it could accumulate for the following year.'

In truth, it is not automatic, you need to send a written letter or phone them specifically to accumulate. We lost an entire year of points, including the $500 maintenance fee because every time we phoned them to try and book they did not inform us of that requirement. It is in the very small print at the back of the book! Also you only can doing it one year in a row. So much for building up a block of points.

LIE #4. 'They would get us the binder of information to us within a week.' That binder has all the small print of requirements, like how to request for points to accumulate, and also about their 'special fee assessments'. Our binder did not arrive for 2 months and only after we phoned for it repeatedly. In truth, they don't want you to have the binder so you remain ignorant of their deceitful tactics!

LIE #5. They also promised us they would 'buy back the 'timeshare' at any time if we wanted to sell it because it was such a popular vacation club.' That was also a lie. They will not, instead they forwarded us to another scam company that wanted money up front just to list our points. Thankfully we didn't fall for that one!

LIE #6. 'Buying this membership will save you money on vacations.' Absolutely a falsehood! We have already paid them almost $10, 500 so far and still owe another $3, 000 on this farce. And we have not managed to take a vacation yet! That's not to mention the $500 yearly maintenance plus the 'special assessment fee's' they randomly charge.

LIE #7. 'Buy from Royal Holidays and you don't have to deal with inflation and vacations costing more every year!' Guess what? Yes, this one is hard to imagine, but here it is:

Because of the current economic turmoil, if I am ever to use my points, this company just informed me that they want to assess me another $170 this year to relieve their financial stress!

Wasn't that their promise? Why was that 'inflation' cost not factored into the $15, 000 purchase price? Oh yes, it is in the small print at the back of the binder that didn't arrive for months!

LIE #8. 'The best part is you get ALL your money back at the end. Exactly what you paid, you get returned to you after your term.' We got a very fancy certificate from company called GRANTHIX Capital Services. They don't seem to exist and you can't contact them. Plus, on the back of the certificate they mailed 3 months after our purchase, it says you only get the money back if their savings programs makes not less that 13.08% per year.

LIE #9. 'They have many satisfied, happy customers.' WRONG. Have you researched Royal Holidays? There are thousands of us out there that have been ripped off, scammed, and lied to! Every time I have phoned this company they are only after one thing, more money from me, and are never able to book anything.

I could go on, but I'll stop with these facts. I won't even go into the frustration, disappointment, feeling foolish for falling for this scam, and my sadness that thanks to Royal Holidays my family can't afford to take any vacations at all. It is a tough thing to explain to your kids that you were trying to do something to better their lives, and it turned out to be a nightmare.

I hope our story warns you about the company Royal Holidays. Stay away from them!

Took vacation in 2017 to Nassau, Bahamas. Was lured into presentation for Royal Holiday Club at the Wyndham hotel on Cable Beach. The organization looked legitimate because the Wyndham gave them office and conference room space. Well, to make a long story short, everything is false about them. Here I thought I was dealing with an American company because they listed an office in Arizona. But it turns out you are dealing with a mailbox in Florida and a reps in Mexico. Was never able to use the timeshare. Much later I found out this is not even a legitimate timeshare, and on top of that they are now selling phoney annuities as a sweetener. You can read more at Squeaky Wheel here -- http://www.thesqueakywheel.com/complaints/2017/JUN/complaint40035.cfm

Purchased a Royal Holiday Time share for $7500 in 2007.. Contract says if you do not pay the annual $320 fee.
We do not want to continue our enrollment in this timeshare.
You can buy rooms at their Hotels cheaper on the internet then what they charge the Timeshare nightly rate for all inclusive.

When I purchaed the time share, I asked "What if I do not want to continue?"
They said, look at paragraph 6, you just stop paying the annual fee and your out..

Our contract says: " if buyer is in default (by not paying the annual fee), all monies paid to SELLER (Royal Holidays} my by retained by SELLER as damages, administrative and cancellation expenses"

Now Royal Holiday has sent a COLLECTION agency after us to try to collect the $320! I told Royal Holiday that I wanted ALL my $7500 back as they have now violated the terms of the agreement.
So what they could not sell by benefits and features, they are now trying to extort money from me by threats.

DO NOT DO BUSINESS WITH ROYAL HOLIDAYS
They are not trustyworthy people.

I bought a ROYAL-HOLIDAY dream vacations TIME SHARE in CANCUN-MEXICO on August 10 and I tried to cancel it 2 days later August 12. The contract say the cancellation has to be between 5 business days. Now, I'm trying to cancel it, and nobody answer the phones, because all phones numbers, and fax numbers are fake. Today.August 18, I finally could talk with somebody, his name is CARLOS GONZALEZ y another one, called ALEX.who make allegations telling me that I have to have a letter from HYATT HOTEL where they have the place to trap people from USA and lie and get money from Turists who go to take vacations in their country and help them with their economy. If somebody has the same problem, please contact inmediatly to PROFECO.They are the only one who can help the people, who were scamed in CANCUN-MEXICO. PROFECO is a Goverment Institution. IF YOU ARE PLANNING TAKE VACATIONS IN MEXICO, DO NOT ASSIST TO 90 minutes TIMESHARES CONFERENCES. All of that is a farse

I lost my wife ten years ago to cancer and had to take a vacation with my two daughters to who were 3 and 5 at the time. Attended a presentation at Nassau Bahamas were I bought a Royal Holiday membership It is were my wife and I spent our Honeymoon. It has allowed my daughters and I to keep my wife's memory alive and build a great relationship.

I have a signed promissory note that I signed in Acapulco, Mexico in February 2008. They debited my credit card that I left on file in March, April and May. In June there finance company Concord Services starts calling me telling me I'm delinquent on my payment. I tell them that there is a note on promissory note on file and they have been debiting all these months...they tell me the promissory is expired. I ask them how is it expired and I'm reading the information to them...then they tell me that it's because the credit card ws declined (which was a lie)...them they tell me if I want to set it up I can do it over the phone ...of course I refused and told them it's on file...they kept calling me until finally I asked for a supervisor and eventually hung up and to my surprise a supervisor did call me back about 1/2 hour later and without me getting a word out he said it's been taken care of and it won't happen again...WELL guess what it's July and they are calling me again... Honestly I don't even know what to do...everytime you call customer service for Royal you never get any help they are rude...nasty as can be the only service they are in is of ripping people off. I am so unhappy with this vacation for life a it's called I wish I never set eyes on any of this. All of it is a lie..ALL..Last year I tried to get to Punta Cana I called for months straight and to make matters worse they even went as far as adding me to waiting list and I'm still waiting to be called a year later...

To Whom It May Concern:
We are in desperate need of your help. Recently, there was segment on 20/20 about Royal Holiday Club Timeshare and how deceptive they are. My husband and I were victims of that whole scam. We purchased the timeshare in Cancun, Mexico in June 2006 and paid for it on our Amercan Express card. If you look back on our statements we were billed in July 2006 for the amount of $16, 400.00. Please help us get our money back. We don’t know where else to turn.
We purchased a timeshare with RHC in Cancun, Mexico in June 2006. We were lured in and lied to from the very beginning. Our salesman, Gabriel, lied to us about the caliber of hotels that participate with Royal Holiday. We were told that we could use any Marriott hotel which in fact is not true. When we asked if we could return the timeshare if we were unhappy with it for any reason, he told us that as long as we used it one time that we would be able to return it. We did sign the contract and paid $19, 400.00. When we returned home 3 days later my husband and I decided that we no longer wanted a part of this timeshare .We called their office and I spoke to a woman by the name of Sylvia. She told us that we could not return the timeshare and that we had to use it at least one time before returning it. We were never given a 5 day window to change our minds and return the timeshare which in fact is a law in Mexico now. We then decided to book a trip to Bahamas through them a few months later and when we returned from that vacation I again called RHC to cancel our membership since we now used it the one time. The woman I spoke to was nasty and told me that there is no way we could get our money refunded to us. She said that unless there was a clause in our contract stating that we could actually return the timeshare after one time use that we were stuck with it.
We are looking for HELP to get our money refunded to us. Can you notify us if there is some way we can get that money back and end our contract with RHC. We are desperate and need your help.Our names are Peter and Mariella Toscano and live at 59 Chaffee Avenue Albertson, NY 11507. My cell phone is [protected] and our email is [protected]@verizon.net.
Thank you for your

I will qualify my statement with I am a known skeptic, it's my job, but I fell for the Royal Holiday Club experience in Ixtapa Mexico. So BEWARE!

Our last days relaxing in Ixtapa Mexico we were approached by a well dressed man to visit a newly remodeled hotel, Park Royal, and spend the day in a pool by the beach for just showing up to hear a presentation. This seemed nice since my boyfriend and I were lacking the luxury of a pool. When we arrived, we were approached by people selling the Royal Holiday Club experience, we only had to listen for an hour and get breakfast - that's all!

We listened and it sounded good, even legit and everyone around us was buying in. We had been there already 5 hours and had asked tons of questions to Dr. Victor (forgot his last name)that were answered with confidence and they kept adding "perks" like 245, 000 bonus credits and letting us join under Dr. Victor's special membership! We eventually handed over $4550 to Marisela Hernandez and Blanca Schauer Cue to "join" the Royal Holiday Club experience with little to no reservations - "the package was in the mail and would meet us at home." Now it is going on a month and a half and we still have nothing in the mail, my online account information shows no credits, and all of my phone calls are answered with the same response, "we sent the package but we'll send another." I am fed up, I feel scammed and I can't get anyone at Royal Holiday to explain how it takes so long to receive this offer of a lifetime in the mail or why I cannot use our account. I have requested to cancel the contract and get a refund but I am left holding credit card charge receipts for a "service" I have never received. I want to cancel the contract on the terms that Royal Holiday has never fulfilled their end of the contract.

While we were vacationing in Aruba on September 24, 2007 we entered in good faith into a contract with Royal Holiday Club with a purchase price of $ 9, 752.00 and a closing cost of $700.00. We were told that we would be given an additional 1500 points to the 20000 points that we had coming to us. Only to find after the closing of the contract that we had to pay $405 activation fee before we could use it.

When we looked on the back of the certification we we learned that it was the actual purchase cost. That made us investigate the program. We were told by the financial representative that our points was not use for cruises. We went over this a number of times to make sure we heard correctly, the answer was the same, 'no' it would be taken from the membership dues. She gave an example of how she sent her mother on a cruise vacation with a friend not having to spend additional money. Her sisters thought she was a rich person as she put it. She wanted to know if we had a cruise in mind which we did as we told her the Black Sea she advised us to go ahead and book it.

We requested private time and call her back twice to reassure us that the cruises would be taken from the dues each time it was 'yes'. Immediately started our investigation only to find out that we had been lied too. We notified American Express that we were holding our payment until our concerns were addressed they have not been address we asked that our contract be canceled but that was denied 4/24/08 but our concerns not addressed we were only reminded that we signed a contract. We are not denying we sign the contract but tricked into doing so by giving false information. A large book was given to us to read after the signing of the contract .