Royal Holiday Vacation Club
Reviews and Complaints

RHC screwed me on points transfeered to RCI. I only VAC in summer months and stay on the east coast. Most always in same place. This yr. we decided to try and join RCI to go other place on east coast. RHC deposited into RCI the month of February. This gave me no trading power for July or August on the east coast. I complained. Below is RHC's response to my complaint and my reply back to them.

Subject: Re: [Ticket#[protected]] very unhappy member!
Date: Thu, 19 Dec 2013 14:45:00 -0600
To: [protected]@live.com
From: [protected]@royal-holiday.com

Dear Mr. Polhemus,

Thank you for emailing us, it´s a pleasure to assist you today.

We would like to explain to you that we have an affiliation or professional relationship with RCI for the benefit of our members however that we are two completely separate companies and therefore we do not have access to RCI´s system nor do they have access to ours. Our arrangement only allows for the deposit of full weeks and therefore we are only able to deposit into RCI Weeks memberships.

For this reason, when Royal Holiday members request that there Royal Holiday Credits be deposited into an RCI account, we look for a week block that most closely fits the amount of Royal Holiday Credits that our member wishes to deposit. RCI Deposits and their respective trading power depend entirely upon RCI and is not something that is determined by Royal Holiday. The trading power is based upon various factors such as:
*Season
*Type if unit
*Notice with which a deposit is made
*Supply & Demand of the property that is used for the deposit

We would like to remind you that members have holiday credits to be exchanged for the properties in Royal Holiday Club´s portfolio and not intended to be deposited with RCI each year. It is a fail-safe should our members wish to travel to a destination that we do not have in our portfolio or in the event that our members are not able to travel and not able to accumulate their Royal Holiday Credits only.

Finally, an RCI deposit once completed cannot be modified or cancelled and therefore we are unable to assist you with this situation but would kindly request that you consider the information we have provided you with for future use of your Royal Holiday Club membership.

Should you require any further information or assistance, please do not hesitate to contact us and it will be a pleasure to assist you.

Yours truly,

Jonathan Glatt
E-center Executive
Tel. (52-55) [protected]
USA and Canada 1(855)30-ROYAL
This was my reply to him...
Dear Mr. Glatt,
Thank you for your timely response.

I would like to tell you that since being with RHC, which is for many years now, we have only vacationed in the summer months and on the East Coast. With the exception of 2 yrs, we always stayed at the Brigantine Beach Club. I pay for and stay in an ambassidor (2 bds / 2baths.) unit with my points and always have points left over.
I joined RCI this year to try and stay in Virginia beach as RHC does not have a place there.

So using that as a factor:
*season ...is summer months - not February as was given to RCI as my week by RHC.
*Unit type...2 bedroom with 2 bath.
*Notice with which a deposit is made...I paid my yearly fee early this year and got 5000 extra points for doing so. Also so that i could have those points deposited with RCI early enough get a place in Virginia beach as I know they fill up fast.
*Supply and demand of the property that is used for the deposit...As you well know i am sure, Brigantine beach Club proprty is in high demand all year long but especially in the summer months when we go there. So Supply and demand of this property is very high.

*We look for a week block that most closely fits the amount of Royal Holiday Credits that our member wishes to deposit...I fail to see how you can say that 28, 000 plus 6500 points fits into a february week. also I have spoken to RCI peoiple several times and RHC people and have been told that the 2/14/14 week was assigned by RHC and given to RCI they had nothing to do with that date assignment. The did use that week to come up with giving me 16 points which does not even get me a 0ne bedroom place in Virginia beach or down further in North Carolina.

* We do not deposit each year with RCI...;... I am using RCI this year a a FAIL -SAFE because RHC does not have a place in Virgina Beach.

Based on what I have just presented you can see that RHC failed me in all areas of this points transfer so I respectfully requset that the 2/14/14 date given RCI by RHC be changed to a July or August date to give me more trading power.
TRhanking you in advance for your cooperation in this matter.

Yours truely
James Polhemus

We upgraded with Royal Holiday and each time we were given perks to upgrade in writing lasting so many years. We are trying to use our perk and the people at Royal Holiday will not honor it. We have always paid our dues on time and have alot of money invested with Royal Holiday vacation club. WE are finding out what liars they are. I told them I would not Pay anymore club dues until they honor my contract. I'm going to contact a lawyer to try to help me out. I have $140, 000 invested and they fail to do what they say they are going to do. Feed up with their c***. Anyway you can help me with this problem?

In 2007 we went in Dominican Republic, bavaro in a hotel, that day we made the most bigger mistake we get a contract with royal holiday, one month before we start read the contrac and we found, all they talk about the club is was lies, we tried to cancel, but we can not . I want to cancel and my money back.

Yo quiero saber quien tambien nesecita ayuda sobre royal holiday por que en esto
Debemos estar unidos, para terminal con este club Hecho en base a mentiras
Nosotros queremos cancelation y nuestro dinero para Atras.

We, B. & C. Regier, have had no end of trouble with Royal Holiday Club (Corporate Offices, Mexico City). We have tried to get our concerns and complaints addressed with this company from the very beginning, but have never received any answer or any customer service whatsoever. They have repeatedly refused to address our dispute or acknowledge any of our requests for answers in any form, no matter our requests, written or otherwise.

Our complaints are many:

1. We were told that our initial investment of $2915.00 would be charged to our Visa 45 days after signing our contract. This was a factor to us purchasing a membership. However, contrary to what we were told, this amount was charged to our Visa immediately. After agreeing to our request of a 45-day delay of all charges, we discovered too late that when the contract was drawn up, what was discussed and agreed upon was NOT what was written into the contract. We are extremely disappointed that the “sales pitch” (salesperson Carolina Solorzano and a fellow named Alexjandro) was not honest and upfront.

2. We were told and led to believe that we earned holiday credits every year according to our membership purchase and agreement and that those credits could keep accumulating towards a future holiday. Upon getting home, we discovered that this was a misrepresentation of the facts and that the true facts were not revealed to us in the interest of full disclosure at the time of purchase. Apparently, we cannot roll over each year’s credits and build up enough for a holiday. From what we’ve been able to discover since, only 20% from the year before can be used and that isn’t even automatic. This knowledge, had we had it upfront, would have definitely influenced our decision whether or not to buy into the club. We’re extremely upset with the lack of full disclosure and the misrepresentation of facts, including outright lies in order to pressure us into signing up.

3. We were granted a signing bonus of an additional 15, 000 holiday credits. This offer was used as a tactic to influence us to sign up. These credits (not indicated or pointed out to us at the time) had an expiry date of nine months from date of issue. If that wasn’t enough, the date of issue is not the date the contract was signed, but is dated one month earlier. This is fraudulent by itself, and especially so as we informed them before signing that we didn’t plan to take another holiday in the next year.

4. We informed Royal Holiday of our issues in emails dating 2 weeks after our contract signing (March 5, 2006). We have never received any reply or answer from Royal Holiday regarding our serious concerns.

5. In the first two weeks, we had our personal customer service agent named Henry hang up on us when trying to discuss our concerns. We have never heard from him again. It appears this company is only interested in getting a person’s money and have no intention of providing any actual customer service or answering for their deceptive business practices.

6. We were only told of our monthly fees and not of the yearly amount Royal Holiday charged us later on. This yearly membership fee was never revealed to us during the sales meeting. This non-disclosure of further fees is fraudulent and deceptive.

7. We were led to believe a lot of other “benefits” were available such as “renting out credits” and non-restrictive holiday bookings, etc. Nothing has been easy or straightforward with this company, and we’ve been unsuccessful in accessing these benefits or getting thier assistance in these areas.

8. We have, in writing, asked that any and all further communication with them be delivered in writing and that they discontinue leaving messages on our home phone. Royal Holiday has refused to acknowledge any of our written requests for answers or assistance, and have continued to harass us via the phone. They refuse to put any of their communications in writing as requested.

9. We have refused to pay Royal Holiday any more money as a result of their fraudulent business practices and deceitful tactics used to scam us out of our money while providing an inferior quality of service and benefits that are contrary to what was disclosed and promised us at the very beginning. Instead of addressing our concerns or getting back to us with the information we requested in writing, Royal Holiday proceeded to send our file to collections and is hassling us through numerous calls through Red Flag Collections. They’ve never put anything in writing, refuse to answer for their dishonest dealings, and provide NO customer service.

ROYAL HOLIDAY IS A SCAM! Avoid at all costs!

http://abcnews.go.com/Business/Story?id=4627886&page=1
http://www.redweek.com/forums/messages?thread_id=18077
http://www.youtube.com/watch?v=l1W2HVGnNls

We went to Cozumel back in 2008, little did we know what we were getting into when we arrive at Cozumel’s Aiport, that is where the nightmare started, the rest of the story we all know, we paid for a timeshare $24000, since then we haven’t been able to use, unfortunately we always forget about the months when we have to transfer our credits, or the month when we have to call so they can rent our credits, we have tried two times to get something with them to no avail. It has been so frustrating, we definitely don’t want to pass this rip off of a business to our child, much less try to get a friend or someone we know to buy it from us, this is something you wouldn’t recommend to anyone. After consistent calls to request for information on how to cancel the contract, calls to customer service, financial advisors and you name it, we always get the same answer from all of them.. “You can’t cancel your contract, it will last for 30 years”. We are so fed up and tired of “Royal Holiday” and their well trained scammers. We want out and we want out now!
It has been the most stressful times of our lives!

Just like to inform people - actually warn them - not to access into Coxtames (Grupo) website. I got an virus out of my try, went to 'contact' -page.. or tried to (didint succeeded) and got this trojan, a pretty bad one what becomes to viruses.

Costamex is marked to be the 'parent' of Royal Holiday Club Servicio... something. But thats odd if they are the parent of such company, because Royal Holiday Club is also existing as a company itself in Europe (isle of Man and Switzerland), and thus only common sense tells that if its about Royal HolidayClub Servicio administrativos... or so.. it should be under Royal Holiday Club itself...

Anyway I got a tough virus... so its impossible to check the websites related to RHC I guess to get any contact information, like in this case in Mexico about the board of administration..

It seems that the parents dont exist, or theres something 'wrong' with them, only the children do :). a nice scamming tool?

Royal Holiday Scam at Wyndham Nassau Resort in New Providence Is Ruining Our Finances!

I was scammed--deceived, defrauded and duped--at the Wyndham Nassau Resort in New Providence, Nassau, in March 2011. I want to express my extreme frustration with Royal Holiday Club's predatory sales practices. Since I was hoodwinked into signing a contract with this unethical company, I have been obliged to pay $220 per month and an annual fee in excess of $1, 000. In exchange I have received NO net benefits--I would have saved thousands and thousands of dollars by making travel arrangements myself for the one resort trip I did manage to work out with Royal Holiday Club. Including the inittial credit card payment of $15, 000, over the past two years I have been obliged to pay them a total of $20, 300.

I would like help in taking steps to cancel my contract with Royal Holiday Club. The huge amounts of money I've wasted in payments is a secondary concern, but I would like to recover any of it I can. I would also like to do my part in closing down this scam operation once and for all.

My wife and I were taken in by a deceptive high-pressure sale at the Wyndham in Nassau in March 2011. Having second thoughts soon thereafter, we attempted to cancel the contract prior to the closing of the five-day window in which cancellations were permitted by law, but a sales representative persuaded us to remain on the timeshare plan with the offer of extra points and travel vouchers--which disappeared completely by the time we needed them. Those hundreds of additional points turned out to be nothing, nothing but empty promises. Of course none of these promises were given in written form: they were only so much talk.

Two years after signing I finally managed to get a booking that coincided somewhat with my travel plans. This after numerous phone calls to attempt to get bookings we could use, and after making costly payments to Royal Holiday and receiving evasive explanations from company representatives on the phone. Indeed, my wife and I have spent hours and hours on the phone listening to company representatives give long and convoluted "explanations" of policies. At our last call on May 17, 2013, we sought an explanation of the system by which we could know how many points we needed to transfer to affiliate RCI to get a desired accommodation, but no one could or would explain how. Agents sent our call and query to other departments, whose representatives subjected us to other long and complicated run-arounds. And it turned out that the point transfer and combination of weeks, which I had to do blindly without knowing how many points were needed for my desired accommodation, would cost an additional $260, and the points I had transferred would expire if I didn't use them over the next three months. That, and the extremely long holds on which they put us while we waited on the phone to be served, made the whole process of getting the plan an excruciating ordeal. After we obtained our booking, RCI told us that other substantial charges will likely be added at the resort destination.

The ugly truth is this: The surcharges for transfers and combinations, the monthly deductions from my credit card, and the huge yearly fee are seriously damaging my future prospects for financial security. And the yearly fee is steadily going up, no matter what I say or do in protest. All told, the stupidest thing I've ever done in my life is to sign on with this predatory unscrupulous company. There have been NO net benefits coming from Royal Holiday and affiliate RCI, to which I was told to send my "transfer powers." I would have saved thousands by making bookings on my own. I"m sick and tired of this consumer fraud of global proportions, and I'm mortified to know that the governments of Arizona, Florida, Mexico, the Bahamas and the United States are doing nothing to eliminate this blight on the vacation-travel industry--even after the airing of the 20/20 exposé of Royal Holiday in 2008.

Regrettably, a Wyndham representative emailed a response to my complaint to tell me that Royal Holiday was not a Wyndham affiliate, but instead was leasing an office at their resort. Shame on Wyndham, I say, for hosting and thus enabling such a massive fraud to operate for years on their premises.

Please help us find a way to escape the contract or tell us about any class action suit we can join so we can close down this rapacious and scurrilous "club, " to which I sadly and contractually must continue to belong despite my urgent need to break away. Is there anything I can do? In the meantime I will spread the alarm in every available forum about the Royal Holiday Vacation Scam.

Thanking you for any help you can give.

My name is Ret. Col. Walt Sanchez, last year I bought a vacation package from Royal Holiday club. The catch word was " VIP Treatment" whenever we make reservations. Last year the same day year we bought the package, my wife and I decided to go back and vacation in Dominican Republic, the same place where we had bought the vacation package from Royal Holiday. The result was nothing but a nightmare to make the reservation. It took between 3 to 6 months to confirm a reservation. Royal Holiday made us aware that since we were temporarily living in Colombia, South America, we would have to make reservations through Argentina for our vacation to Dominican Republic. Well, Argentina assigned us a contact. We make contact with individual both e-mails and telephone calls. He stated he would make reservations for us. We waited a few weeks and no response as to confirmation. I wrote the individual several times to no avail. We wrote to the person who sold us the vacation package in Dominican Republic and she stated she would let us know the problem. As a result, from what I understood, they had fired the individual who was our contact, but during the long weeks no one notified us as to whom we needed to speak to about our reservations. Finely, a lady from Argentina made contact with us and stated she would handle our reservations. We told her that we wanted to go back to the same hotel and at the same VIP or Platinum level. She stated that they did not know anything about Platinum or VIP level. We advised her that the is what Royal Holiday had sold us. My wife then spoke with another person in Argentina and they directly told her, we know nothing about VIP or Platinum levels. That we had to contact the hotel directly. As a result of this, we then made e-mail contact with the people at Royal Holiday in Dominican Republic. The individual that initially told us about the Royal Holiday package at first did not respond to several e-mail messages I sent. Then my wife phoned him from Colombia South America. At this point he started to respond to my messages, which in turn he would e-mail another person at Royal Holiday to make the reservations. This other person would only respond to his colleague for our request. To make a long story short, week and months passed with many messages from me, asking them to respond. When we finely made the reservations we asked for VIP/Platinum level and same type of suites we had stayed in. After months they finally confirmed our reservations and we finally made arrived in the Dominican Republic, nobody was waiting for us when they said there would be. At the airport they were going to charge us to transport us to the hotel. When we arrived at the hotel, they had placed us in a bungalow status when in our numerous messages we had stated VIP/Platinum suites. One of the Bavaro Princess hotel staff not Royal Holiday helped us upgrade to VIP/Platinum. He advised us that Royal Holiday had placed us in a bungalow level. This young hotel staff member provided us with the status we had requested and were led off to a suite. But again not in the VIP/Platinum section as we requested. We then complained to Royal Holiday about the bad treatment, from the first time we bought the vacation package to the arrival of this vacation we are on at the present. At this point, Royal Holiday representative stated they were sorry and would move us to Platinum section, again we moved and were placed in a suite sharing a door with other guest. We then spoke to the hotel staff as to where the VIP/Platinum suites and we told them of out situation. They were very gracious and immediately helped us move yet again to finally arrive where we had asked for when we initially made the reservations last year. Royal Holiday staff did not care what happened, even after we made personal contact with the finance officer who we signed the contract with and the person who convinced us about the vacation program. We paid $15, 000 and $500 yearly administrative fee, for what they said would be VIP treatment. What we have received is the run around and blatant lies to our faces. I could continue the complaint, but it is long. I did not come on vacation to stress my wife or myself. I did not come on vacation to argue with anyone. My wife and I only wanted to enjoy the vacation that was promised to me when I paid all this money. I have documentation of almost all e-mails sent during this nightmare. I am a retired military officer and all I wanted was to truly enjoy my vacation with my wife. I don't know who to contact at Royal Holiday Headquarters due I can't find corporate headquarters e-mail addresses to address this horrendous treatment. I would very much like to know the process on having my money returned to me. My e-mail address is sanchez.[protected]@yahoo.com.

I have been "victimized" in caribbean in 2009 by so called rhc. I lost over 14.000 to them (Not getting anything in return). I was banned our of the rhc website and all their email addresses as well, at the same time as ifg's/fntc's. Happened years ago. Fntc is part of first names group and was part of ifg. And first names group is former ifg owned now by anacap now. Happened some years ago when I was banned. A crime? Yes. But why? Because rhc is not mexican company at all? I have been complaining about rhc a lot in this website and all of it is true.

Today I finally and again tried to call ifg group company (Host), the same company used to own fntc and ifg... Theres a lot of companies in a company... Seems to according different information... Ifg that and ifg this. Well now I know that first names group ownes rhc, because I was told that on the phone today. Confirmation to my doubts also. But why ifg (First names group) lied to me or fntc or ifg... Tried to hide all that information earlier, why they never responded to me, even when I tried to send them email to this new company emailaddress? Because...?

According to that phonecall first names group ownes fntc=first international trustee company, isle of man. And ownes holiday clubs as well. But my concern is that why they always denied to have anything to do with rhc to me, even when I just knew already? Because... Again. And instead returning my money they just kept. I never got any tools from them either... Neither from rhc... Which means the same to me anyway and as it is. I dont know what to think anymore about this whole thing — what are those workers of rhc as well... How they were scammed to this business in the first place?... To lie to us..

Few mails I got was when this bahamian company (Agent which sold these memeberships) sent from madrid without any return address back... From mexico as well couple mails and no change to contact back. No such contact information... And on the phone.. Again no information given, nobody knows nothing... Not putting through to anyone who knows or serves..

For me this means a worldwide fraud, no matter wheather it works to some people or not. And in europe — why theres no members here, not really I font believe. Seems like it doesnt exist here at all. But rhc is european owned company and only used as a trademark otherwise.. Otherwhere.

So rhc - the company didnt give me any tools in countries it exists... Europe where it is located? So the fraud is not lead from mexico or caribbean, its lead from here. Europe... Basicly.

I bought this membership November 21 2012 in Punta Cana, Dominican Republic . After three days, i tried to cancel. They REFUSED to call back or email me back the confirmation of my cancellation. I really want to tell people don't get involved with this people. They know how to take advantage of you exactly when you are on vacation. If somebody had the opportunity to get rid of the contract please let me know or if there is a group who fights against this company i really would like to joint. We have to stop this people. Any help it would be really appreciated

We purchased a membership entry level identified as Bronze Plus for $6, 950.00 in April 2003. This gave us the benefit of using 10, 000 credits for the use of lodging, during thirty years. We have payed annual maintenance fees which have been raised throughout all these years.The time has come that we are unable to continue paying . these fees. I want to return the credits without receiving any money in return but they refused. My husband is disabled and I take care of him. We both are unemployed. What can we do? The annual fees are due in January 2013 and we have no money to pay those charges.

Verbal promises per contract views of room not what received all inclusive charges exceeded what was offered per signing free airport transfers a lie discounted air a lie general high pressure sales refusal to understand peoples life changes told contract was going to be cancel led then asked to pay before collections generally lied to in every email or telephone conversations etc etc etc

Royal Holiday club is a complete fraud. They will scam you out of thousands of dollars and not even think twice. Everyone in the company seems to know that you have been scammed so none of them care. If you call and talk to people they will just ask for their money. They will give you drinks in the presentation to calm you down. They will lie to you about anything and everything to get you to sign. Any problem you give them they will say they can fix however none of it will. Whatever you do stay away from this company. I'm sure there are some legitimate timeshare companies out there but Royal Holiday Club is not one of them. If anyone has any advice for someone stuck by them please email me @ [protected]@yahoo.com

We Signed up on the 23/4/2012 at the Wyndham resort, in Nassau Bahamas. After listening to 5hrs of pressured sales pitches, The Sales Manager Pedro Young clearly promised us;
Freezing of holiday cost now at an ave. $150p/n for 30yrs
VIP membership benefits as a Bronze plus member for the entire contract - not possible according to their website
Rollover of holiday credits until you have enough to redeem and didnt stipulate they expire after 2 years
That all cruises are available under our membership, which is clearly misrepresentaion of the product
That we could use Hyatt, Marriot, Radisson etc.. affiliates hotels and have not recieved any information.

Luckily we wrote a termination of contract letter on 30/4/12 and sent by mail the same day, no response.
I also didnt recieve any welcome call or contact by RHC staff until 10/5/12 (im in Australia)
Upon sending termination emails to all relevant contacts at Royal Holidays, we haven't recieved any replies as this company is clearly a Fraud and will do anything to sign people up. Be aware!

On December of 2012, we were on vacations at the Grand Paradise Punta Cana and were teased into this "presentation". Mr. Freddy Villalona and another lady by the name of Ines filled our heads with drinks and promises to get us to sign a vaguely worded contract. We waited a day before signing it and while at the hotel, both of us tried a search for Royal Holiday, but it only returned the RH website where the promises we heard were also vaguely stated (the hotel network administrator had any negative results blocked) The following day we had our heads filled with more drinks and promises and we signed the contract. Meanwhile we had a group of 9 family members looking for a deal on vacations, but when we tried to book them, nothing was available. Upon return home, the same internet search for Royal Holiday Club returned hundreds of complaint pages, exposing the scam. We tried to cancel the contract right away, but were dodged and bounced. We're now trying to find a way out and recover our money. We have since learned a lot about this scam, which is operating from Mexico, the Dominican Republic and many other destinations and wish to share, so that others can avoid being scammed. Use the links on this complaint to learn more. Hopefully you're looking at it before you sign.

I am writing to complaint about this company because uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes. They offered discount on air tickets 50% or more. They did not say was a contract for 30 years. They did not say about maintenance fees. They did not informed of the time period in which we can cancel our membership. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used). I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership. Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau.We called, e-mail, enclosed-letter they do not rescind our contract.

I would like to join any Class Action Lawsuit to this company which uses false, unfair, fraudulent and misleading high-pressure sales tactics to consumers to induce into a contract by false and fraudulent representations. In the week of September 1st my wife and I visited Paradise Island Bahamas. A very friendly woman approached us in the hotel lobby and said she was a Royal Holiday representative and we won a prize for a free lunch and free activities. She called a taxi and took us to Whyndam Resort we found ourselves in a orientation that took more than 4 hours. The free lunch and activities turn out to be high pressure sales-pitch. We were told that we could go anywhere in the world whatever we wanted. We were told that membership was an investment that would increase in value. We were told that you could sell your membership and we can make money. We were told that you can rent your membership and make money without any effort. We were told that we had today and today only for this prize. We were told that we write the membership off on your taxes?. They offered discount on air tickets 50% or more'. They did not say was a contract for 30 years|. They did not say about maintenance fees?. They did not informed of the time period in which we can cancel our membership/. When I had some doubts they offered us coupons of airfare for 30 nights in Mexico (I found it hidden $99 service fee if used)/. I called many times, e-mail, and letter enclosed to cancel my membership Yazmin Gomez, Claudia Cardenas Gutierrez and Jose Antonio Elizarraraz all of them has the same answer that can not cancel my membership". Now they are calling everyday threaten us to report us to collect agency and to Credit Bureau!.We called, e-mail, enclosed-letter they do not rescind our contract

As a so called Royal Holiday club member I should have a right to be a member of that club after signing the contract (2009). Instead theres no way I could even make my monthly payments (and now its too late). RHC seems to be harrasing the others by a collection agency (using it as a tool in a very unethical business), instead my case is the opposite.

The contract states that only written words count, and my case tells (according the written word) that FNTC (Firts National Trustee co, ) is the one behind running this business. According the written words. They are the only Royal holiday to me existing.

Its about partnership - a bad business partners.

Royal Holiday is just a trademark and we are not given correct information about the company/companies which ownes the trademark. And I hope this kind of business will be stopped. 'Royal Holiday' told me that its honorable business... but theres no honorable business which hide all the information from the members. Not even a one single address is correct in my contract. Not even mine. And the whole contract is made to americans... Im not american myself. Its all a big lie with all that incorrect information... this written words which counts - theres no way I could make my payments according to that contract, because the information doesnt lead anywhere - it doenst exist.. not to me. Royal Holiday is just a trademark, not a company which can be whatever...

It is a crime to steal our money like that.