Royal Mail Group
Reviews and Complaints

I am very disappointed in Royal Mail and the service they provide. I have now had 3 cards not delivered and all 3 contained money. It is very upsetting for my Gran as she is 94 and has posted them in good faith. I am also getting very frustrated with my mail being delivered to a neighbours or further down the road and also receiving mail for other people that has been incorrectly posted through my door. I am not satisfied with this.

At 15.10 on 11/09/2023 I was with my 3-year-old son trying to cross the road (Ravenswood Drive) outside Shawlands Primary School in Glasgow to pick up my son from school. The road is always busy at that time with people parked on both sides. To cross, it’s often necessary to step between the parked cars and peep into the road. I was doing just this when a Royal Mail van (reg WM60 DSU) swept at speed into the place I was standing, passing inches from myself and my son. There is no way the driver wouldn’t have seen us standing there unless he wasn’t looking.

I spoke to the driver to point out that he’d almost struck us only to receive a stream of abuse and be told I shouldn’t have been there in the first place.

We have CCTV fitted in our home outside due to attempted breakin recently and have had CCTV installed for added security. Our front gate is always closed but we noticed how often the Royal Mail delivery staff open the gate but never shut it behind them. This may seem trivial but an open gate can encourage potential thieves on to the property. Can you ask your delivery staff to close gates. They are there for a reason.

Dear Sir / Madam,

I am writing to you to raise an issue about: Royal Mail

The issue that I have experienced was: Hi was meant to get a very important letter it was sent tracked and I was not in on the 28th of June at 12.50pm when it come so I booked a day that I was going to be in and it didn't come on Wednesday the 5th of July and I have not had it and my mail has been sent to the wrong place before because I have seen my mail at a nother Address then my addres so I would like you to get the post man to go and find it the post man that does my area I live at flat 1 168 Rufford Road Southport PR9 8HU

It occurred on: 2023-07-05

This meant that I am very upset because I stayed In most of the day and I didn't receive it so I would like you to sort it out for me thanks Daniel

To find were my important letter has gone because I need it because it was very important to me

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Daniel callaghan

Parcel reference number DS526898150GB

168 Rufford Road,

Southport Merseyside

PR9 8HU

I paid for a collection from halifax to be delivered to scunthorpe, so I should have got my parcel saturday still nothing and it's now monday, tried phoneing up you have dialed a incorrect number,

Se113355359gb tracking number

Mr c bishop

3 wareham court

Scunthorpe

North linc's

Dn17 1yd

Sent from

19 clevelan avenue

Halifax

W yorkshire

Hx3 9ba

On Monday 15th August, I took a birthday card which included a glass Robin to my local post office in Box, Wiltshire to be weighed and sent, first class, to my best friend. I put sellotape on the corners and sender details on the back. I did everything right, yet, it's her birthday today, 25th August and the card still hasn't arrived!

I know things go missing but I am really disappointed that her card and glass Robin haven't arrived, it was not expensive, £10, but these birds mean a lot to me and her, it was in memory of her husband who died 3 years ago at 50 years old. It's not much to expect a birthday card from her best friend who lives over 80 miles away.

Hi i posted a card for my daughter birthday and she has not recieved this which also has money in the card i put the address on with a 1st class stamp please advise why this has happened and whatni do about it . I posted this from my work which is m90 5ux on the manchester airport freight terminal i can get cctv footage off this being posted by myself if you require

2 birthday cards with £50 note in each ... addressed correctly from Forres sorting office to Edinburgh.

White envelopes.

Letters were handed to the postman at the gate of Little Rhynagoup, Dallas, IV36 2RZ because of the petrol shortage. Posting would have beena 15 mile round trip.

Handed onto the postman delivering at the gate the 2nd october 1st Class stamp to arrive for the 6th october. Letters accepted by postman.

Nine days have passed but no show.

Both addresses were identical as the cards are for twins.

Letter ... Moonpig supplier. Standard size.

Standard thickness of envelope and contents for 1st class stamp (red)

Addressed to;
31A Morningside Park.
Edinburgh.
EH10 5HD

I hear what every one is saying about money through the post and the amount of PO theft ... but the PO is a life long institution and should be trusted. !

Saturday 9th approached the sorting office in Forres to gain some insight but they could offer no explanation other than the address was wrong or the letters didn't carry the correct stamp !

Posted a birthday card to: Mr Jack Haritou, 7, Furnwood, Haxby, YO32 3YR at about 0900 hrs in the Prioity Post box outside the Post Office in Westgate GUISBOROUGH on the 15th of September 2021. £100 pounds in the form of new 20 pound notes enclosed. First class stamp used.
No sign of the card.
My details: David Millings, 4, West End, GUISBOROUGH. TS14 6NW.
[protected]
dave.[protected]@gmail.com

Received an empty envelope. Forced open.
3 keychain knives missing. I've already bought some in the past delivery fine. Wanted to buy 3 more. The price I noticed is printed on envelope. This is the first time ever I've had my mail opened products taken from it and an empty envelope delivered
GBP £17.12 printed on the envelope
I paid more for shipping than the cost of the products

I paid for 1st class signed for delivery on the 08/06/20. The item hasnt been delivered. I tried their track and trace system, which says 'We have your item at the Post office.' I've made several complaints, as regards of the 'lost/delayed' mail and have been offered a paltry £50 'goodwill gesture payment.'
The parcel contained irreplaceable photos, some dated back 90 years, and are a link to my past. I'd sent them to my publisher to use them as promotion for my up and coming autobiography.
Its a disgusting service, and an insult to my inteligence. I have to say, they dont give a damn as regards of customers.

My daughter should of received three birthday cards by the 18/8 these cards were posted in Three different post boxes in Bristol all with a 1st class stamp on them. Luckily there was no mint or gift cards in them. But still worrying that they never reach us we have never had this problem before with post to our house. This makes me think that something has happened to them either at the sorting office or out for delivery!

Your driver nearly run me over KY65GKP

Driving dangerously, as I'm on the middle of the road driver so stupid was still driving towards me in speed. When I confronted him he did not say anything and drove on.

I want the drivers name and action you will take. This happened at 28.09.2018 at 2.25pm on Chrisp street poplar E14.

Why are you recruiting young careless drivers? I want some kind of action as this [censored] could have hit me and he wanted to do so deliberately!

On 2nd July I posted 3 birthday cards in Hemsworth West Yorkshire, one to Barnsley and two to Wakefield. The Barnsley one arrived but the Wakefield ones did not. Then on July 18th one card arrived which had been opened and taped back closed. The cards were going to Wrenthorpe, same house. I have photos of the card. This is obviously a case of looking for money, of which there was none.

Came of my bike at junction of A3/Upper Richmond Road on 28 Nov 2017 at 9.30pm. The Royal Mail van did a U turn to come up the A3 as I was crossing with my bike. I fell off into the road. Thankfully a kind female pedestrian helped me off the road. The two black men in the Royal Mail van just sat and laughed at me. They didnt move to help or check I was ok. They simply drove off over my bike light and never looked back. I am sickened by their callousness. Vehicle reg I think was KN65XNF.

Dear Customer Service Team,

Parcel reference number: [removed],

I am writing to you to raise an issue about Royal Mail at Royal Mail on May 24th, 2017.

ON 23/5/2017 Royal mail left the card for collection because they unable to deliver item because nobody was at home. Next day 24/5/2017 my husband went there afternoon.
he gave the card which was delivery guy left, my husband told to staff straight away I don, t want this item.the guy brought item from store and he scanned the item and asked to my husband signature please, my husband said signature for what?guy said for collection item, my husband said there are five people witness behind me, I told you I don, t want this item, I want to return that item, guy started shouting and he said you should pay for item, my husband told to guy I want to speak with your manager. manager came with full of attitude and said what is the problem my husband explain everything to manager, manager again scanned the parcel, but both guy's didn't explain anything. now the parcel delivered at UXBRIDGE. they didn't explain anything about the results. my husband asked to manager about receipt and he said you can check through your tracking number we unable to to give you anything.since 24/5/2017 I was waiting for my refund from company.I sent to 35 mails to sender. finally yesterday I got email they asked me copy of receipt but I haven't got any receipt.today we went again Royal Mail Bolton collection center, I asked to guy I need receipt he said we are collection department we unable to issue any receipt, post office will issue receipt when you send parcels.I said but your colleague didn't explain anything to my husband when he came to refused item.guy said may be my colleague forgot about that, I said excuse me your manager was there and he didn't told to my husband anything.now problem is company doesn't give me my refund around £47, Royal Mail Bolton collection center lose my parcel, they sent my parcel UXBRIDGE. today they only gave me customer services number nothing else. since 30 days I am waiting for my refund, the lady told me we are waiting for 18 days then we put item in charity, I said how is possible without my permission parcel went in charity, she said yes its company policy, I Said but your manager or other guy didn't explain anything about policy Orr charges or post office. she said we cant help you. she said you forget about parcel and money...What is this? where is my parcel I need my parcel, or Royal Mail refund me amount. I need my parcel and amount because I am waiting since 30 days for my refund, I need parcel and post office charges because I want to return now though post office and Royal Mail should pay everything.

I need my parcel and post office charges from Royal Mail. and £20 compassion because Royal Mail didn't explain to my husband anything, and I am waiting since 30 days for my refund. Royal Mail responsible for that.

I look forward to a prompt response.

Please reply to my Resolver email account as I would like to keep all of my communications in my personalised complaints case file.

Yours faithfully

[removed]

Friday the 18th 7:00 - 7:15 am trying to make my way to work from Ash to bookham in the fork from the A31 to the A3 i emerge a bit late strait behind one of the royal mail super AGGRESSIVE driver with number plate MX58 HZG which nicely try to run me over with his truck after few minutes before sharply brake his truck to make me crash behind him, the reason why he was doing that i still asking myself, probable i was driving faster than him and he thought nobody can be faster tham me "this is my road" or something like that, finally when i safely overtook him he again use his fingers and gestures to demostrate how decen and nice was him to others road users. I worked in the Royal Mail for few years and i know is a rush job, but you have to leave your problems some where else not to bring them to work, as your office is your truck. I remember i left that job because of harrassment. Not very nice people to work with.