Royal Regis Travel & Tours review: Holiday Package 37

Beware! Royal Regis is a SCAM!

Please do not sign any package contracts with them or pay for anything. They just want your money!

My wife received a call from Royal Regis saying that she is one amongst the 5 that won the raffle for a holiday tour package on selected countries that includes 6 nights and 7 days stay to a 4-5* star hotel with bed & breakfast along with the choice of a local prize between a movie ticket and a Dhow Cruise in Creek. We remembered filling in the raffle tickets when we ate at Max's Restaurant beside Al Ghurair Mall. At first, we actually thought it's true.

She was invited to claim the prize the very next day saying that it could only be claimed only that day and I should bring my husband along with our Emirates IDs and that we should allot 30minutes of our time for them to explain the details and use of the holiday voucher and tickets. When we reached the hotel in Deira along with 2x of our relatives, we have been asked to sit with a sales person and was immediately offered with their packages!

Take note of the red flags:

1. The raffle, the prizes were all part of their sales scheme to get you to purchase the tour packages that they offer. Never ever believe this when you receive a call from them about this.

2. When the sales person started discussing about the details of the packages being offered, she first started on Sapphire (they must have chosen our raffle tickets from the very beginning having known of our jobs and profession and the range of salary that we get hence the Sapphire package was initially offered to us - there surely was never a raffle draw done). This costs 20k AED which they say is presently on 50% promotion again ‘only offered at this time' which they can apply on EPP with their affiliated banks for the next 12 or 24 months. This makes you eligible for 35 days travel spree for the next 5 years with the below mentioned benefits.

The sales person will surely talk about your stress-free and cost saver travel through Royal Regis where all flights, hotel stay (with bed & breakfast), airport transfers and itinerary set by them are included. The inclusions even covers up to 10x of your FAMILY MEMBERS (2x + 2x they say)!

3. But yes we declined the Sapphire package, upon declining the sales person offered us the lower package which is the Pearl Package where she literally & clearly emphasized to have the same benefits as Sapphire except that it will be for 21 days inclusions for the next 3 years. Since the offer is promising to us looking ahead in the future to bring our families here and anywhere around the world, we took the Pearl Package and signed the contract!

Later at night I reviewed the contract and there are stipulations in the contract that WAS NEVER MENTIONED AND CLEARLY EXPLAINED by the sales person like the refund policy which has the 30% administrative fees (you will be told that you can get it in full verbally but TAKE NOTE they will not inform you that you can only refund it in FULL after 3 or 5 years NOT BEFORE this time).

Who would have thought that the contract say FLIGHTS ARE NOT ACTUALLY INCLUDED when during the whole discussion by the sales person she have been mentioning about unlimited flights inclusions for you, your family and friends on the package!

4. One worst thing, we took the 24 months EPP arrangement at a confirmed cost of AED 320 per month which is equivalent to AED 7, 680 however Royal Regis has taken off AED 7, 999 of our card which is AED 319 - Yes, we've been robbed!

Upon knowledge of these false information, we have requested for a refund of the full amount and requested to cancel the contract. We are still in the process of getting this with the intervention of the right government authorities.

They have the worst customer service too! Their officers are not apologetic, argumentative and the sales person would get herself away and not claim everything she verbally confirmed during your discussion.

Wooo! Too good to be true isn't it? Well if it's too good to be true, then it's a SCAM! Never ever deal any business with Royal Regis.

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