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Rush card is the worst prepaid card service that I ever had, I had a block placed on my card because I was in the hospital for 38 days and I did not want anyone to try to access money from my card while I was in the hospital, to make a long story short when I get out the hospital I called rush card's customer service to unblock my card, they asked me to fax over a copy of my social security card, state id, moneypak, a utility bill, a social security budget sheet, marriage license and a birth certificate, each time I sent it they said that they didn't receive it or it was to dark or the utility bill wasn't a recent one omg excuse after excuse I even had to take a copy of both the state id and social security card with my phone and not only fax it but e-mail it to them not one not twice but 8 times and after all that they said okay we have received all your documents we have to send it to the corporate office for review and then they will decide what to do, so this went on and on back and fourth for 15 days and still they would not sent me the 698.00 in my card account to top it off I called them up again and they said ma'am we don't have it in our records that you sent in all your documents. That was it I finally after 3 days of searching finally found the number of their corporate office not that they gave it to even though I asked time and time again and all they said was ma'am we don't have that number, so here is the number I called and they unblocked my card with no problem [protected] kim macintosh and guess what she really speaks english unlike rush-cards customer service agents which are from india, philippines can't understand anything they say. Hope this helps all the people that are having problems with rush card
The complaint has been investigated and resolved to the customer’s satisfaction.
I filled out a application months ago for a Visa Rush Card and I never received it.Then I called customer service twice and they put me on hold then the call ended I didn't speak to a representative not once.If i have problem in the future about my SSN I'm SUING!ITS A BIG SCAM!
Do not ever trust RUSH CARD, because they will just give out your money to about anyone they feel like, if I was anyone, just hold your money in COLD HARD CASH, and if you need to pay for anything, I'd rather get a money order, now.
This Company is HORRIBLE! You can't speeak to anyone that speaks English. There is no one to contact when you have a problem. Everything you need takes 24-48 hours to do. I have never had such a problem with a major company in my life! Why is this acceptable?
File a complaint with your local Department of Consumer Affairs IMMEDIATELY! They will assist you! They helped me and my family when we had a problem with Sears!
Ok Thank you.
I recieved one of the rush card, I was told by using the promote code I wouldn't have a 9.95 card fee. Well thats a lie, I was charge with a 9.95 fee plus a 1.00 for every transaction that was made. When I tried to talk to a agent he told me he could not find my application.
My name is dérrace cosey i filed my taxes on 03/08/12 and had a hassel al day still never got my money something must happen about this
I am very unhappy with being a customer of Rush do to the fact that I have been waiting almost a week for my account to get unlocked .. I was told on march 8 2013 by the supervisor that my card will be unblocked today march 12, 2013... I can't even take care of my kids... I just don't appreciate the fact that rush has aces to my account but I don't ... I fell like I am being set up so they can divide my money among each other ... I am trying to be patients ... But have ran out of patients ... I can't even pay my rent... Thanks to Rush I have to pay a two week late fee... Now I am been told that I have to watt longer...
well they blocked my card because of a moneypack i loaded rushcard says that they cant unlock my card but greendot is giving them the word im like green dot is not even rush my card is lock i have money on my card an i have no acess no ATM, NO TRANSFERS NO SPENDING NOTHING THEY HAVE CONTROL OVER MY CARD AND MONEY ### RUSHCARD SIMMONS LAME ###
I keep getting a charge on my debit card for $7.95. I don't know why, I haven't bought anything of that amount. I wanna know why. I want that money put on my card ASAP
Thank you.
From Katie
IT MY DAMN MONEY NOT RUSH LET MY MONEY GO I WORK HARD FOR MY MONEY ! THIS CARD IS SOME B******T ! I'M CALLING THE WORLD NEWS ABOUT THIS S**T ! ITS MY REFUND !
I HAVE HAD SEVERAL FRAUDULENT CHARGES ON MY RUSHCARD AND HAVE TRIED TO DISPUTE THEM AND SUBMITTED WHAT THEY ASK FOR NOT ONLY HAVE THEY DENIED MY CLAIMS BUT THE CLOSED MY ACCOUNT AND I STILL HAVE NOT RECEIVED MY MONEY FOR IT THEY STATE THAT THEY ARE VISA OWNED BUT THEY LIE AND THEY REFUSE TO GIVE YOU ANY INFO
Not able to access my money off of my rush card. I have been a rush card member for several years and I have never had a problem until now. I currently get direct deposit from my job and rush card has deactivated my card and now I'm locked out of my account and not able to have access to my money. Bills are due, car needs gas and my family need things. This is totally unacceptable! I want my money! I work hard just like the next person! I would like to be apart of the rush card customer law suit... please email me at: july264ever9@aol.com.
Sincerely,
ANGERY CUSTOMER!
I am having the same problem did your card ever get unblocked. Do you have the number to the cooperate office so I can get my card unblocked
This has caused me so much panic and worry.
It's Christmas! Legally they can not accept money knowing damn well that people can not access it after. THAT IS FLAT OUT AGAINST THE LAW. ITS FRAUD ITS THEFT IT IS UNETHICALLY IRRESPONSIBLE.
I HOPE THE EMPLOYEES OF THE RUSH CARD COMPANY AND ESPECIALLY THE ONES WHO HAVE CHILDREN HAVE A REAL NICE HOLIDAY.
BECAUSE OF YOUR COMPANY NOW ME AND MY FAMILY WONT.
I was on the phone with a customer service representative talking about a charge the representative hung up in my face and cancelled my card. Rush card have the worst customer service ever. I will not be a customer of theirs anymore. Then they have the audacity to charge me for a replacement card and to have it expedited so I could pay my bills. Rush card have no compassion for any of their customers.
Someone please help me get in contact with someone above their csr they blocked my card and wont tell me why I've been sending in documents that they asked for 2 weeks now to get my check off my card I have 3 kids to take care of I just sent another document last Thursday that was dated for last Thursday they said today they need another one dated within 30 days the paper is dated e days ago! They keep telling me the same thing they won't listen nor give any information for someone that will actually help me
I've been a customer of Ruscard for 11 years and never had a problem until now. They keep saying fax this document and that document and I've done that. Then they keep saying they need something dated within the last 30 days I've done that and they still refuse to unblock my card. I have a disabled child to take care of and can't cause of they bull***t. None of the employees speak English and tries to over talk you. But I will be filing a lawsuit. I work too hard for the little money I get. Russell Simmons should be ashamed.
Does anyone have the number to the cooperate office. My card has been blocked for the last three weeks and nobody can help me saying they can't do anything until the cooperate office unblocks it. I have rent that is behind and kids to feed.
Am having the same problem, my paid for a cruise my card, and i decided not to go the cruise line refunded my money?rushcard put a block on my card, and chsnged my security questions do i cant have access to my account..sending in different documents still no results...i ask to speak to a supervisor in charged, and i was refused, they provided no corporate number no help at all..do any one know the corporate number please let me know..this is crazy...
theresemalbrough33@gmail.com
Am having the same problem, i paid for a cruise with my card and decided not to go the money was refunded, rushcard blocked my card, after sending in documents still no results, tried getting phone number to coroporate, or talk to a supervisor still no results, they even changed my security answers and blocked me from getting to my account, , can someone please give me some help this is crazy...robbed without a gun
My account is locked
I have been a loyal Rushcard customer. I had 3 cards and one day I went to my account and it was blocked not sure why so I called numerous of times, no one could tell me why. I'm very confused of why so I tried to open another account and it said I needed to verify my identity so I sent in the paperwork over and over I have money on one of my cards but all my accounts are blocked and I cant get another account opened because they keep saying their not receiving my information. I'm just outraged that I have been treated like this. What can i do to get my money off the card and to unblock my account.
Does anyone have Corporate Number
I called in to dispute a charge on my RushCard and ask for the procedure and they automatically blocked my card. I was only asking for what is the normally way of doing this. I kept telling them not to freeze my account I need my money to go to work and gas and food they blocked it and now I have to pay charges for late paying my bills. now its been 8 days without money. I don't know what I can do now. I have been on hold for 1 hour now and continue to ask for supervisors then speak to their supervisor. DO NOT START THE NIGHTMARE OF RUSHCARD OWNER!
Does anyone have the number for the corporate office?!
I contacted Rush Card regarding a unauthorized transaction that was located on my statement. They asked for my name, address, phone number, date of birth and last four of my social. I provided them with the information. She blocked my card, I was told that the date of birth does not match what's in their records. Mind you I spoke with them in 2015, 2018 and 2019 to have them to fix my date of birth because for some reason it keeps being changed in their system. They allowed the pending transaction that was unauthorized to go through. They refuse to send me a replacement card. I have spoken with 9 different agents over a 4 day span. The first agent stated that I could send a birth certificate because my date of birth has to be corrected. I explained that at that time I did not have a birth certificate because my documents were damaged in a flood. I was then told to send what I could to prove my date of birth. I sent all of the documents that I could. I checked with them a day or two later and I was told that the documents had been received but they were too dark and one of the documents were approved. They stated that I needed to send a bill, social security card, id, and more. I was confused because how did it go from send a birth certificate to all of these other documents to prove my date of birth. My social security number doesn't prove my date of birth. I felt like something was off, and with all of the scamming going on in the world I contacted them again a day later and usually they would ask for my name and last four of the social. They never asked me for any of that (which made me curious about how they knew who I was) when they usually ask for these things to identify you. I told them that I sent in documents to be verified . They told me that they received my birth certificate and the other documents. Mind you, I never sent a birth certificate. Then they asked for more documents. I then waited a day later and contacted them again and they asked for the name and last four of the social, once again I was told that they received my birth certificate and all of the documents, but they were too dark. I asked how could they see a birth certificate with my name on it that I never sent. I was only told. I understand how you feel. Please send the documents again and we can assist you. I then contacted them on the phone instead of chat and I was told that I needed t speak with chat. I informed the agent of how they stated they saw a document that I never received and he paused and said please send the documents that are required and they can assist you. I then said I truly hope that you all are not using documents for a scam to steal identities. All of this is really fishy to me. I am doing my research.
I need help unblocking my RushCard