RushCard / UniRush
Reviews and Complaints

My purse was stole and my card was use unauthorized and they will not give me my money back and that is sad i did not give any one my information i will take a lie detective test i want my money my orther cards were stolen and i got my money back so your let people steal money off some one card and will not but it back you all need to be reported to the bbb

I have a rush card and it got damaged to the point where I can not pull money out of an ATM or swipe it anywhere to get cash put. I have my money in my account that I need to take out for rent. I called customer service and they said you can do a cash advance. So I tried that but they said card was declined. So I called back and told them I have rent to pay and I need my card. Escalated the situation to three different managers and they all told me the same thing we can expedite your card but of course for a fee of 30$ I had no choice but to do that because my rent needs to get payed or I become homeless. I am so extremely frustrated at this situation. I can't believe a company who advertises such good customer service and lesser fees than a bank can be sO senseless and unhelpful. I am going to go to the media with this because I am sure I am not the only one who has had this problem. No one at this company seems to understand that the less fortunate use this as the only alternative to a bank. We expect to be able to have access to OUR money when needed. This company is full of ignorant uneducated individuals who cant even understand you when your talking perfect English. I'm not a scientist nor do I have a phd but I'm smart enough to realize that this is completely unacceptable and I will not let this go unheard. Russel Simmons, I see what your doing and this message will bring you and your fraud of a company down and i will make you and your company pay for what you have done. You think your trying to do a good thing by helping people out who can't get a bank account but all you are doing is getting even richer off of what you already are by feeding off the less fortunate. Believe me when I say this will not be the last you hear of me.

While out of town today I loaded 999.00 onto my husband's Rush Card at Wal-Mart. I waite and waited for the deposit to load to my account and it never did. I called customer service at Rush Card and was told that the money could was put on hold because there is a $1000.00 maximum load amount per 24hr period for Rush Card. Ok, if this is true I have never heard it. But let's just say it is their policy, after the 24hr period is up the money should have automatically loaded to our account, but it didnt. So I called customer service back and they told me it was on Wal-mart's end. I called Wal-mart and was told by a CSM that if that were the case, there should have a kick-back when trying to load the card and I should not have been able to load the card but that the issue had nothing to do with them for me to call Green Dot as they are the servicer. So I called Rush Card back and relayed the info to them, they placed a two-way call with Green Dot where I was told that an investigation would placed to see "where" my money is and try to reach a resolution. This transaction would not be complete until Monday, it is now Saturday, I was told by Green Dot that this happens "all the time" and trust me, she had absolutely no concern in her voice. Even after the investigation is under way and complete I still may not receive my money for several more days and the kicker is there is absolutely nothing I can do about it but wait, and that is precisely what the representative told me. I am so dissatisfied with Rush Card and Green Dot and as I told both of them, I can't do anything about it this time but wait, but I swear it wont happen again because this is my last time using their service. My word of advise for you who have not yet been faced with this, RUN FROM RUSH CARD, RUN!

I had request for my federal income tax to be put on my rush-card. I filed with my husband both of our names are on the refund check. Rush-card request documentation for verification, I sent my husband and myself our: Driver licenses, Social Security cards, Marriage license, current utility bills. They will not deposit our money on the card, every time I call I get the run around that the documents I faxed were good and I have to wait 3 business days then when the day comes; it is another excuse they claim they did not receive the documents and I have to fax it again I even got the operator's Id number and confirmation they receive it but they did not post it. I have been waiting 3 weeks for me to get my money. I do not know what to do I need my money to fix my car and pay my bills!

My name is Erica Thicklin and I'm A current holder for RushCard. My tax refund was deposited to my RushCard on February 6, 2013. I found out that my RushCard was expired, upon calling in to order a new one...I updated my new address with the card services and requested that a card be overnighted to me, upon them charging me the $30 for overnight shipment, they placed a block on my card requesting documents be faxed in for proof of ownership...in which they asked that I fax in a copy of a Government Issued ID, Social Security Card, and proof of Resident. After informing the representative I didn't have a Bill in my Name here bc I reside with family...they inform me that I needed a bill in my name to show proof of Resident. I also informed them that My Government Issued ID had my current address on it. They said that wasn't proof of resident...if a Government Issued ID isn't proof of Resident, How can a Bill in my name be official proof of Resident... This experience with RushCard has caused a hardship and something needs to be done about there policy on Proof Of Resident and there Customer Services Ethics

I recieve ssi benefits every month on my rush card with direct deposit.Rush card deducted 100.00 dollars from my account without my permission, and refuse to return it by saying they don't know where it went.There is no way to contact cooperate offices, but through e-mail.On top of that it takes 1 to 3 business days.They deny everything about me sending them faxs, and prooofs of whatever they required.I am hung up on during conversations when they can't honestly answer my questions.On december 28th 2012 I recieved a direct deposit from the social security administration.On december 28th 2012 rush card stole 100.00 dollars from me and my children.Today is January 13, 2013, and I have not recieved my money yet.I was told it would be in my account by the end of the busioness day on January 11, 2013.Nothing happened! I was told it will take up to 3 business days for this to reach thier cooperate offices.I re-sent everything that was required of me, and still nothing.It is a horrible feeling to know that these people can do pretty much whatever they want to and suffer no consequences.People rely on thier benefits from the Government to survive.It is a fixed income.There is nothing special about russell simmons' rush card.He is just one more white collar thief in this jungle of thieves.My suggestion to anyone who reads this complaint is to make it know to the better business bureau soon as possible, and contact an investigative reporter no matter where you live.

I have called and spoken to just about cs there. I have a hold on my rush card for a charge that was originally declined from hertz in the amount of 197$.in which I had to charge that fee to another card because it was declined.

I was told that hertz needed to fax a letter stating that the card was declined and no charge was taken. I was also told that the money would be released by end of day, given the faxed was received. Hertz manager faxed the letter on 12/27/2012, I called to confirm that the fax was received and confirmation was a “yes” but the funds where not released. I called again on 12/28/2012 to see about the money being released. The fax was confirmed, but the money was not release. I called again on 12/29/2012, and was told that by 12/31/2012 the money would be automatically released still not funds till this day 01/03/2013.

I am writing complaining about the services and empty promises that rush agents have made. I am an extremely unhappy customer, and am demanding that my funds be released as soon as possible. I am putting in a complaint with the better business bureau, in addition to giving rush card a negative rating on the internet so that people can see how individuals are being treated and giving the run around better yet lied too. As well as posing an inconvenience to individuals that relay on an institute that handles our hard earned money.

The fax was confirmed and the funds where suppose to be automatically released on 12/31/2012 because the time period for holding the funds expired. I ask what’s the hold now?

I just want to say thank you for the worst christmas ever! You guys illegally closed my account, and yet you were still taking my direct deposits. I was not aware that my card was closed until I called in not the 1st day, nor the 2nd day, but the 3rd day. Your cs said you mailed out a new card on a fri eve, then I was informed when I asked how I could access my money in some fashion, because I had to pick up my 11 year old son from the airport, im sorry but the card that was sent out is no good either because we closed your account. Wow, really?! So a manager said he could only send a check for my funds. I called in the next day, and it is still in my account, nothing proccessed. Then I was told that I would be getting my money in 3 regular days, so I would have it by monday. Through money gram which I have to pay for.. But tomorrow is monday, and nothing! I called yesterday, and it hasnt even been processd yet. So how is it that someone from coorporate can call about a dispute, I cancle the dispute, and the rep says ok, sign a paper stating that you withdrawl the dispute, and that a card is in the mail, and I will be able to use the card. Then after she talks to me, she deides to close my account? And nothing is said to me about it. And then, my card was not deactivated because I was able to go online and see the amount on my card. When I mentioned that is when they closed everything down. And how is it that no consumers have a way to talk to a multi billion company because they dont have a phone? Then wheni tell you that I withdrawl my claim, you still take it among yourself to take money from the other person.. Illegal! No I dnt want to email someone, I want to talk to someone in the coorporate I know they have a phone because they called! Now its the 23rd, we have no money because you guys are not releasing it (By the way I have to pay 30 to get my money from you) our son is not going to have a chrstmas. We have no money to do a thing, we had to borrow money to buy some food, and our son has nothing for christmas, and he has to leave the 27th, and how am I suppose to pay the fee for him to be on the plane? I know for a fact that you did not close my account until I was calling to find out about my money, because when an account is closed, the direct deposit gets rejected, not depositd. And another thing... You say how you cannot reopen the account just so I can get my money, and I know 1st hand thats a lie because you closed my wifes account, and with a click, opened it back up and her card is still good. So I want something to happen like yesterday, and I too, am lookng to file a cival claim for illegal proceadures of rush card... I just want my money! I have been a customer for 3 years, and this is how you do your customers?!?!

I am requesting a refund for the fraudulent credit card charges that appeared on my visa statement they are as follows
08/20/2010 [protected] arsenal stadium mng co intern gb $76.05

08/19/2010 [protected] arsenal stadium mng co intern gb $151.95
It has been two years since I have filed a complaint with rushcard and the bbb and still no resolution, I am now contacting a major new station to expose russell simmons and his shady business.

Anyone who has a complaint please forward to russell simmons @unclerush on twitter!

I have been with Rushcard for 6 years now. I have 3 accounts with them. I am so friggin irritated with Rushcard right! On July 30th I went to use a BP Gas station ATM to withdraw money from my Rushcard, $160. It said insufficient funds. I *KNOW* I had that amount on my card. So I go to check my Rushcard and right there in my transaction history it shows that Rushcard authorized $162.. ($160 plus $2 ATM fee). So now I am livid! I call Rushcard and the ATM company and we had a 3way conference call for an hour! The ATM representative confirmed with Rushcard that they did not get an approval for the amount on their end. So why the hell did Rushcard approve it, I have NO FRIGGIN idea! So now of course Rushcard tells me they can't release the funds until it "settle" which takes 24 - 48 hours. And Rushcard basically was telling me once it settles, it won't post. It will just "drop off" and post back to my account. This hold they said should drop off on August 1. So I go to check my account today and of course the $160 posts to my account instead of dropping off as Rushcard said it "should" do. So now $162 posts to my account, along with (2) $0.50 ATM Balancy Inquiry fees and a $2.50 ATM withdrawal fee. So friggin annoyed. I call Rushcard again a little while ago and now I gotta start a friggin dispute that can take up to 60 days. Even after talking with the ATM company yesterday and confirming my issues, Rushcard still can't credit me back my money? Are they friggin serious? I have a regular bank account and I realize Rushcard is not a normal "bank" per se.. but my normal bank account even if I ever had to start a dispute still credits the amount back to my account (that same day!) until it is resolved. Rushcard is going to tell me *MAYBE* if corporate approves it, I can get a provisional credit for the amount but that takes up to 10 days. WTF?! Then the Rushcard rep tells me Rushard will mail me a dispute paper to fill out and send back. I asked the Rushcard rep was he serious? Now I gotta wait for forms to be mailed to me and I gotta mail back [censored]? That will add what? Another 2 weeks to this already stupid dispute process. So I suggested he email me the dispute form and after placing me on hold he said he can do that and expect to receive an email 1 to 3 hours. OMG! As soon as I receive that dispute letter I am faxing it IMMEDIATELY back. After this process is done, I am THROUGH with Rush. Like I said, I already have a normal banking account. I have 3 accounts with Rush because I set up a few direct deposit to it and I transfer money to my daughter who is college. But forget this mess. Rushcard has the most archaic system in handling disputes. I am soooooo done with them! I never in all of my life dealt with no dumb shi*t like this. Got an ATM receipt, ATM rep contacted Rushcard 3way with me yesterday confirming my issues, this whole ordeal was documented on my account yesterday when I FIRST called and I still gotta wait on Rush to release my money?!?! Un-friggin-believable. After being a loyal customer for almost 6 years with Rushcard, I am so done!

So now it is August 6.. almost a week later.. I am just trying to find out who I need to friggin talk to in regards to a dispute?! Am I even eligible for a provisional credit to my account? When will I know the outcome of even that?! 10 more days? Just ridiculous. As soon as this mess is resolved I'm closing all 3 of my Rushcard accounts. At least real banks give you a temporary credit until the investigation ends! And in this case with the ATM company talking to Rushcard directly, Rushcard should know I'm not trying to scam them! Sheesh!

And just would like to know why does Rushcard disputes take up to 60 days when other banks dispute process takes way less time? And how can other banks give temporary credit immediately back to one's account during a dispute process but Rushcard cannot? For my particular situation, especially with the ATM company confirming my issue directly with Rush, makes no sense that my account has not been credited back with $162 until Rushcard does whatever the hell they call themselves doing with this "investigation".. I just can't wait to close my Rushcard accounts.. This experience has been such a turn off! Ugh. ATM does not dispense money out of the ATM, yet its still taken from my Rushcard .. and actually posts.. ATM company confirms with Rushcard that the transaction was NOT approved on their end.. and here I have to wait 60 days to get my $162 back.. Yeah.. ok.. makes perfect sense..

On July 10th., 2012, I contacted rushcard customer service to check varies transactions, that I had made with my rushcard. Whenever, the represenative (rep.) came to the line, he asked me varies questions, such as name, birth date, email address, and the last deposit amount. According to this rep., I had answered oall of the questions correctly other than the deposit amount. I informed him that my last deposit amount was for $400.00 and was made at the western union located on Market St., Jacksonville, Florida. He insisted that I was incorrect and that he coul not provide me with my requested information, due to the fact that I did not provide him with the correct last deposit amount. Thertefoer, I requested to speak with a supervisor. He attempted to ignore my request to speak with a supervisor and continued to try to patronize me, as if I had no rights to speak with a supervisor. I began to argue with trying to be connected with a supervisor, as the recorded conversation shall reveal. According, to not only the automatic service, but also the live reps., the phone calls are recorded for quality and security purposes. He then put me on hold 7 to 10 minutes before he returned, continuing with his non- valid reason for not providing me with my requested information. He then placed me on hold again for 15 to 20 minutes, claiming to search for another supervisor, he put me on hold again for another 15 to 20 minutes prior to returning with the alledged supervisor Angel, employee #87120. Upon Angel's arrival to the line, she had asked with whom is she speaking with. I responded Donna Stokes. Angel, then asked would I prefer to be called Sir or maam. I explained to her that it does not matter. I proceeded to explain to her what the previous rep. had informed me of. She then, stated that the name on the pre-paid rushcard was a female's name and that I was a male. I informed her that I was well aware of that fact, thuroghly, explaining to her (Angel#87120) that I am indeed a "gay" man, that dresses in female clothing and that Donald Bruce Stokes is my name and that Donna Stokes is the name that I go by. I then proceeded to provide Angel with my government issued social security number, my birth date, email address, mailing address and any other information that maybe helpful with securing the fact that, I Donald and Donna are indeed one and the same person, She proceeded to explain to me that rushcard's policy is that the individual's nam on the pre-paid card must match that on the identification and social security card, ( government name), there is no such policy rules and regulations within the rushcard regulations that states that a rushcard holder is not permitted to use his/her alias or change the spelling of their name. I then requested to speak with a manager after explaining this to Angel employee #87120 for approx. 40 to 50 minutes. Angel #87120 then placed me on hold for 20 to 25 minutes, prior to Manager Beo employee #8634 coming on the line. I proceeded to explain the same thing to him and was again I was descriminated against, with claims that it was rushcard policy. Within the rushcard documented information mailed to me, upon approval for this pre-paid card, shall reveal that customer service supervisor Angel employee# 87120 and Manager Beo employee #8634, did "indeed" falsify company policy and commit descrimination against one Donna (Donald) Stokes and the recorded phone call shall support my claims. I have been with rushcard for quit some time and never had an issue of these extremes.The named individuals then proceeded to freeze my debit card, during such phone call with customer service, making it impossible for my speeding citation to be paid on time, which was due today, July 11th, which has caused me to be placed on 12 month probation, which has changed my citation fine from $215.00 to $368.00, and has also cost me a total of $50.00 in traveling expenses from Jacksonville, Florida to McIntosh County Court in Darein Georgia to attend court on July 11th at 9am, which has stopped my payment to enterprise car rental, that has been an ongoing account since December 2011. Angel #87120 and Beo#8634 has requested documented information which reflects my identity. My attached driving license shall provide of picture of myself with make-up, showing that i am a gaycross dressing male that wears female items, with my old Jacksonville address that should be reflected in rushcard's data as my previous address, with a copy of my SS card, 2 of my enterprise contracts( 1 with Donald Stokes and the other with Donna Stokes), with a copy of my probation papers received today in result of rushcard's employees descriminating against my sexual agenda and freezing my rushcard pre-paid account. As a result to these unneccessary steps and measures taken against me by varies prejudice members of rushcard's staff, I have no other choice but to file complaints against these employees with the NAACP, Gay Legal Society, the federal bereau of investigations( such extreme descriminative acts are considered as federal offenses and by law shall not be tolerated), also the Better Business Bereau.. Due to these performed acts by these employees this has created great hard ship. I feel that these employees should be held fully accountable for their unlawful acts. My contact email is stokes.[protected]@rocketmail.com and my contact # is no longer [protected], it is now [protected], and my mailing address is 980 W. 12th. St., Jacksonvile, Florida 32209

My RUSHCARD credit card was put on hold with no notification to me on 6/11/2012. When I contacted customer service I was told there was some fraudulent activity on my account, and they needed to verify my information. I was told to fax my social security card, driver’s license and a utility bill. I was told it would take 48 hours to verify my documents, and then the “account hold” would be removed. Well it is now 6/14/2012; my account is still on hold, they have over $1300.00 of my money with no explanation. I have been told to call back the next day, to be told the same thing the next day. I have requested to speak with there corporate office in Cincinnati, OH, to be told that there customer service department has no way of contacting them. Meanwhile my money is still unavailable to me. There customer people speak horrible English, you can barely understand what they are saying. I just want my money so I can close out my account and never deal with people again.

Do not get the rushcard... I applied for the card beginning of 2012. It seemed like everything was going great at first. The only issued I had was that every time I used my card there was $1 fee. Until I tried to use the card at the gas pump it didn't work I had to go inside. Then when I needed to talk to a rep. I would have to call put in my ssn and. Last four digits on the card. Well there was an error on the app $ whenever I called I would have to play around with the numbers until it was correct. Every time I called the rep was foreign and had accent which made it hard to understand what they were saying. Now it's tax time and I did that back in feb and wanted the taxes sent my card. So I go online and see that my money was pending and they needed more info so I had to call them. The lady said well did you send you info. And I said no bc I didn't no. So I faxed my ssn, utility bill, drivers liscense, and 1040. Still my money wasn't available so I called again and they said they never received my dl and ssn. So faxed it again and again and again. I called again spoke to someone did not understand a word she said and called back later and they said my money was sent back to the irs.
The rushcard is terrible and a complete scam. Im taking every dime out of this account and sticking to bank of america.

Rush Card is a scam, they refuse to resolve ATM disputes, I have lost money twice from where ATM's did not dispense cash, unlike a local bank that you can go to and speak with a bank manage, they only take phone calls (most of the people that answer the phone speak poor english and the connections are terrible), even after filing the appropriate paperwork and having a receit from the ATM stating that it did not dispense the money, Rush Card still refuses to refund my money. Noone will talk to me, "NORMAL/REGULAR" banks replace the money in 48 hours but Rush Card need two whole months just to "investigate". I AM CANCELLING MY CARD AND GOING TO A REGULAR BANK! DO NOT GET A RUSH CARD

When I first had my rush card there was no problem. Now that I have a new job it seems that all hell has broken lose, I have my check direct deposited like I did at my previous job, but this time they wont post it to my account. We called twice in the morning wondering were my money was, they just kept telling me it will b posted at 9pm... Well the time came and still no money, so my husband and I call the customer service hotline for the third time and immediately demands to speak to a supervisor. After about a half hour of arguing with so indian lady with an extreamly thick accent we finally got to talk to a supervisor, which tells us that I need to fax information in but the system is down... First of all I will not be faxing my ss card or any other personal information to a foreign place, its just seems to risky to me. Second its crazy that the people you speak to can hardly understand english. This is bull crap and like everyone else that has been screwed over by this company I need my hard earned money.in case anyone out there is even remotely concerned I will be contacting my lawyer! I have read about many other cases of the same thing happening to other people and I will not stand for this!

They are not a bank, just a financial institution. you can't get your money unless you have the card, you can't transfer it to anything unless you have another rush card... They don't say that on their website. So now I have to wait 7days to get my money that I thought would be easier to transfer.. Now since I can't transfer it I don't have money to pay bills.

I was told with the pay as I go option that I enrolled in there are no fees. I purchased a Green Dot Money pack for $4.99 to load $20.00. I ended up with $2.98. When I called customer service they said I was enrolled in the monthly plan, which is not true.

I obtained aRushcard Visa in February. I put money on my card via green dot money pak. I was given a notice that my account was closed due to too many deposits. They took my paycheck of 460.00 and will not refund it to me. They said I needed to fax my ID SS card, and proof of residency. I faxed that along with a receipt of my last deposit. They kept telling me 24-48 hrs for my card to be unblocked. Needless to say, they didnt unblock it, they closed my account without any further explanation. This company sucks, and we all should band together and make them pay us back any and all money that they stole from us! This is legal theft as far as Im concerned. If anyone should be complaining, it should be moneypak, because Rushcard recieved 1.00 and 1.95 everytime you use the card, so what are they ### about? We should be able to put our money in there, and do what we want with it, this is cash money we are talking about, not credit. The IRS doesnt even do this! These non-educated customer service folks need to speak way better English before taking a job where they have to talk about other people's money, they have no clue as to what they are doing, and they don't care either. Put a stop to Rushcard...I lost alot of money, and am being treated like a criminal.