RushCard / UniRush
Reviews and Complaints

If you are a disabled veteran or receive any kind of pension of compensation, DO NOT USE RUSH CARD. The customer service is HORRIBLE and they hold your money as if it's theirs until you send in all types of documentation. They are incompetent and unable to provide basic customer service. This whole set up is a joke! DO NOT USE RUSH CARD IF YOU WANT YOUR MONEY!

I have the same problem, I just found out that someone has opened a Rush Card in my name without my permission. Transactions have been made on this card. Customer service don't want to help me so therefore I can't get it closed out nor investigated.

the rush card sucks I put 25.00 dollars on it and used a promotional code to recive 10.00 extra and they did not give me my 10.00 extra and they stole additional 10.00 of my on money that i put on it i tried to speak to some one about it they said that they would handle the problem but they lied.

The same has happened to me. They should be prosecuted to the full extent of the law. They do unauthorized transaction without your knowledge!

I FILED TAXES IN 2013 FOR 2012 AND RUSH CARD TOLD ME I HAD A DEPOSIT OVER THEIR LIMIT AND I NEEDED TO SEND MY I.D AND SOCIAL SECURITY CARD INFORMATION; 1040 AND THEY WOULD RELEASE MY MONEY. I DID WHAT WAS TOLD AND IN TWO DAYS I CHECKED MY ACCOUNT AND TALK TO A SUPERVISION. I ASKED WHAT WAS GOING ON IF THEY HAVE MY PERSONAL INFORMATION THEN HE HANGS THE PHONE UP ON ME. I CALLED BACK AND THEY TELL ME I HAVE NO MONEY. I ASKED FOR ANOTHER SUPERVISOR WHO TELL ME THE MONEY WAS SENT BACK TO THE I.R.S. WHO DIDN'T HAVE IT. SANTA BARBRA DID AND THEY TOLD ME RUSH CARD RESTRICTED MY GOVERNMENT INFORMATION AND I BEEN HAVING PROBLEMS SENT. I DON'T UNDERSTAND WHAT HAVE I EVER DID TO THAT BANK.I DOESN'T MAKE SINCE .

you agreed to their terms and fees when you signed up, therefore they are not scamming you.

It always makes me wonder why anyone would sign up for these ridiculous prepaid cards when they know they are a ripoff.

Sorry about the typo my iPad puts in whatever word is close to the one I'm trying to spell. What I tried to say was certified letter with a return receipt. One thing I forgot to tell you, if you don't have a printer with scanning capabilities, send the copies of the letter of complaint and signed certified letter receipt to RushCard as well also using certified with return receipt. Call the Better Business Bureau to get the corporate business address. From what I understand there is no physical address provided to RushCard customers.

Don't just threaten to contact TV stations, threats don't work. Send a certified with return receipt Peter of complaint to the TV station of you choice. When you receive the signed certified receipt, scan it if you can, and email it and copy of the letter of complaint to RushCard Customer Service department. Hopefully the TV station will air the complaint, after calling you to verify it is a legitimate complaint if you do not sent proof with the letter. Also, if you want to cut up the card into "iffy bitty" pieces, burn them and send the ashes back to RushCard do it. Who knows, if nothing else, it may make you feel better.

coz having a bank card in ur place is not as easy as just going down those streets. FYI, i created this account not to bug you guys off but to help you instead & understand every bit of the situation & process. FIRST, there were two sites of the call center [one in Mumbai & one in Manila] too bad for those calls being connected to Mumbai coz all they know is to emphatize. SECOND, for ATM non dispense transactions do you think the agents are happy assisting irate callers? or even having themselves being shout at & whatnots? when you push ur card inside the machine & try to withdraw ur money whose end has the record where the money has been asked & given? isn't it from the bank ? RC just keep the records of your transactions & if it so happened the money didn't come out RC helps you to file dispute where it is supposed to be the bank 's [where you withdraw your money at] responsibility to correct it. you people always find someone to blame at. it's the machine who gave you the money & keep the records. whose machine was it from? RC doesn't have any ATMs. and oh! sorry for those people who can't speak English well.

Very helpful considering the cs reps are something.

ooohhhhhh... ok. here's why. if the money taken is more than $100 RC needs to have authorization letter from the merchant to release the funds. or it would be posted back to ur account after 30 days. don't you know that? it was stated in the welcome pocket u received with the card. hhhmmmmm ur not reading huh... too bad that car rental place i guess is not well known? or i duno. but hey ENTERPRISE does send authorization letters to RC to release funds. & it would only take a snap. too bad for you that car rental company sucks.

Amen! If you were injured by their neglegence (behind on bills, late fees, etc.) I would seek legal advice . . . the company is not greater than the law!

Rush card did the exact same thing to me I'm from Houston Texas! I called to get my information and because I couldn't understand the representative she hung up in my face and put a block on my card! I called back to find out I could not even get a PIN number to retrieve my 300$ that was on my card from my first pay check! So today is my daughters birthday and I can't even use the money I earned to spend it on her because when rushcard blocked me from my card they left the account open! The biggest scam I've ever dealt with in my life! I hate rush card and I hate Russell Simmons now too! They suck! Scam scam scam! I'm not letting this go!

Un authorized of my check. Put a Stopped to that.

Please discontnue seding me messages. Cancel my rush card.

This service from rush card, costomer service is crap! The worst I have ever experiencedin tryin to get sumthing off the internet, they as for documents and I kno I've sent in these personal info more than 20 times between faxing n email, and each time I call to find out, the machine. Is down, the docs r blurr! Rush card service is fukry! I've. Tried sooo many times! Am jus abt fed up with this service and not being able to reciev anything!

Rushcard recently discontinued pay as you go program february, 2017 where as you make 10. 00 of monthly debit transactions and they reimburse the following month for you debit transactions after 10. 00 keep in mind they charge 1. 00 each debit transaction so since then they have still been charging a 1. 00 after each transaction only difference they dont reimburse the following month when you go over 10. 00 worth of transactions they are keeping the money and the problem is they stated they would only charge up to 10. 00 a monthly and not charge a 1. 00 each transaction after that for the month

This card is the worst thing ever. They blocked my money and now after several faxes they still say that they cant see this and that when I asked to speak to a supervisor I was put on hold for an hour and a half only to be unexpectedly disconnected (They hung up). There business practices are the worst I have ever seen.

They take your money I deposited 120.00 and only got 110.00 to use I will never use this service again or refer anyone to get a rush card

Well first of all they are liars because there are hidden fees! They charge $1.00 or $2.00 for every single transaction... Not including the $1.95 fee that you are charged for withdrawing money... And I cant reach anyone to close it! I hate it! Cant get in touch with customer service or nothing! I need to talk with russell simmons... He's suppose to make it easier!"rich man" your making it hard! And no im not juz some angry person raging out! This card sucks "#"ually I would keep complaining! I juz want out! Geeeeeeeesh

9This rush card has been nothing but problems, all these charges and the fees, Russell Simmons should be ashamed of himself we try to support the black man and he's worst then the banks, I couldn't get food for my family cause of the rush card it should be call the ### u card, then have the nerves to give us $5.00 his a millionaire or more $5.00 that's all they taking our money ### this rushcard.it's ashame

on 1-7-2017 I sent money in the amount $21.00. I should have been told that $7.00 would be taken and I would have had the money sent back to me and did a monogram. I want the amount of money taken from what I sent refunded back to that card and the $3.95 charged for my being taken advantage of . The card ending in 9837 I think of as being scammed. Just to think I was told to get a Rush card I trust Net Spend for many years, they treat their clients fair.

The dollars are put back onto the account once the charge posts. So yes they still hold the dollar but no they are not keeping it.

they are rude too

I FILED TAXES IN 2017 FOR 2017 AND RUSH CARD TOLD ME I HAD A DEPOSIT OVER THEIR LIMIT AND I NEEDED TO SEND MY I.D AND SOCIAL SECURITY CARD INFORMATION; 1040 AND THEY WOULD RELEASE MY MONEY. I DID WHAT WAS TOLD AND IN TWO DAYS I CHECKED MY ACCOUNT AND TALK TO A SUPERVISION. I ASKED WHAT WAS GOING ON IF THEY HAVE MY PERSONAL INFORMATION THEN HE HANGS THE PHONE UP ON ME. I CALLED BACK AND THEY TELL ME I HAVE NO MONEY. I ASKED FOR ANOTHER SUPERVISOR WHO TELL ME THE MONEY WAS SENT BACK TO THE I.R.S. WHO DIDN'T HAVE IT. SANTA BARBRA DID AND THEY TOLD ME RUSH CARD RESTRICTED MY GOVERNMENT INFORMATION AND I BEEN HAVING PROBLEMS SENT. I DON'T UNDERSTAND WHAT HAVE I EVER DID TO THAT BANK.I DOESN'T MAKE SINCE .

I have just had the worst customer service. I called and explained that I wanted to hear my last transactions because it should be more money on my card. Before I can even tell the guy what to do he automatically put a block on my card. Without even explaining the steps I didn't want him to block my card.after that a supervisor gets on the phone and tell me its a FEE to get a card overnighted to me. When I didn't tell him to block my card in the first place.when I asked him to talk to his supervisor to see if it can be waived. He said they looked at him like he was stupid. As if I am nobody and asked for my card to be blocked. This is poor customer service!

I have been trying to get through to customer service since 7am. I cant access my account and I have two deposits coming this week. My card status says inactive but I have had this account for over an year. I promise you this though when you let me in I clearly my card and changing my direct deposits. You have one time to deny me whats mine.

The Rush Card authorized direct deposit without my appoval when I called to find out what happened they had no idea and couldn't give me any info. The customer service agent did not know anything that could help me.

I am a member of the Rush card prepaid debit card. I started using Rush back in 2006 for my income tax. The card is not so bad until you have to speak with a rep over the phone (which is your only option to speak with a rep). Every rep you speak to you doesn't speak good English and half the time they don't have full knowledge on the rush card services. Another thing that upsets me is when you call your never calling the same location and it's never in America. So if my call is disconnected, I have to call back and start all over again with an agent in another country different from the last agent. Russell Simmons needs to place offices in each state that offer the Rush card services and also he needs to have American agents as well as other ethnic backgrounds. I will be ending my services with Rush in November because the customer service is horrible and Russell is sending jobs overseas, big hypocrite: He's protesting on wall street but he supporting over sea jobs. E. Stoddard Brooklyn New York...

well said. but again for the Nth time c'mon people get off with the fees. we're running a business here & can u name any debit cards w/out fees? Net Spend does and so GreenDot. and hell yeah RC has a high spending limit. y don't u try other debit cards? huh? y don't u just get urself a credit crd or bank account? are u afraid about ur money getting lost? or tracked by the government?

A daily limit is fine and expected. However, a customer by law should be notified of these limits. I am a 12 year customer and found this out the hard way last year. I am finding rushcard to be nothing but ascam and an agent of theivery of people's deposits that Rush keeps claiming to not have received them, even when there is writen proof of wire receipt by both Chase Bank and the depositor.

The maximum amount that can be spent on your RushCard per day is $2, 500.00. This limit is actually higher than many debit cards. This spending limit is outlined in the Cardholder Agreement (http://www.rushcard.com/cardholder.aspx) that you agreed to when you applied for the card. A great place to go for explanations on all of the spend, load, ATM, etc.. limits is the Frequently Asked Questions ( http://www.rushcard.com/faq/search-result.aspx?key=limit&cat=0) section of the RushCard website. Please email us if you would like further explanation or if you have any other questions/concerns.

lcombs- RushCard cannot authorize Direct Deposit on anyone's behalf. In our application process, we ask if you would like any government benefits to be deposited to the card, if you check yes than we follow up with you to get gather more information which you may have agreed to at the time and since forgotten as it does take some time to set-up.

I, too, suspect UniRush is more scam than real.
For one, the account I set up with them was associated with a Facebook scam that I mistakenly opted into. Now I'm trying to correct it, and they won't let me delete my account! They can't be contacted at their US headquarters (if they have one). And there are four other accounts in my name (I only applied for one)! My information is circulating in cyberspace where anyone can rip it, thanks to them.

I am having the exact same problem. Do you realize how embarrasing it is for your card to be declined when you know you have more than enough funds on your card to cover the costs? That is crazy. I never know when the the 24 hour begins or ends. I was told 3 different times it would "reset". Huh? that is the most stupidest thing I have ever heard. so since I used my card yesterday at 2:21 I have to wait until tomarrow at 2:51 to use it again? Where does that make sense? I dont think I will be a customer much longer. As a matter of fact Im getting rid of it in a RUSH!

In the Cardholder Agreement as well as in our FAQ section it is stated that "The combined spending limit for your RushCard is $2, 500 for all Point of Sale (POS) and ATM transactions that occur in a 24-hour period. ATM withdrawals are limited to $1, 500 during that 24-hour period." Meaning that you can only spend up to that amount in that period, once you reach the 24hr mark from your first transaction (literally 24hrs not next business day). I understand that this is frustrating & I apologize for the inconvenience . Please feel free to contact our corporate office directly (suggestions@rushcard.com) if you would like more clarification.

i went 2 the gas pump 2 pay at the pump, but found out u can't pay at the pump with rushcard...i am disable...took a trip from ga. 2 conn...everytime i got gas i had 2 walk inside...inconvenience...if i had known before i switch...i would.nt have switch...

I have been trying to get my funds from Rushcard for 6 days. They blocked and closed my account. They sent my money via moneygram but put a requirement that I must claim it in Florida. I am in New Jersey and cannot get my money. All they keep saying is we cant help you and corporate will call me. Its been 6 days! It was my whole paycheck they are holding from me. Corporate never calls. All they need to do is call Moneygram and fix it. I have called moneygram but they will only fix it if the sender calls.

Deavanne- I apologize for your frustration. When your card expires, you are reissued a new card to the same account. The "old card" is not linked to an "old account", your account stays the same, only the card changes, the same as if you lost your card & were issued a new one. Your card was blocked because you brought to our attention that unauthorized transactions were taking place. It is our standard procedure that anytime these claims are made we immediatly block the card to prevent any further activity and to ensure the safety of your account. Please feel free to contact out corporate office directly by emailing suggestions@rushcard.com.

Why is it that if any persons call rushcard customer services from my phone they are given information about my account with just the last four of my ss#.. I have had a rush card for 3yrs, and refurd my husband a month ago.
So I was all for rush card untill I tryed to take a phone number off of my account; I called for two hours and talked to 4 ppl who said the number was removed (it was not) before asking for a supervising manager to fix this problem. Would you belive she told me theirs nothing more they could do to keep a person from accessing my account from that number with just the last four of my ss# .. Lost and confused by that answer I ask another question and she hung up on me; I was nice and polite with each person and I still go nowhere. . So all I could think of was cancelling my account ; when I called to do that still no care and concern or a why... All that just to removie a phone number from my account..

WAS TYPING TO FAST AND MIS SPELLED SOME WORDS MY, ROLL

I TRUELY CAN NOT UNDERSTAND MY JOB SENT MT DIRECT DEPOSIT AND I SPOKE TO PAY ROOL AND ALL, BUT RUSH TELLS ME THAT NO DEPOSIT WAS MADE.. BULL F***** BULLL! EVERY TIME INCOME TAX SEASON COME THEY START THIS S*** I HATE IT THIS YEAR IM CUTTING THEM OFF.. ALL YEAR NO PROBLEM SOON AS TAX SEASON HIT THEY WANNA F**** UP, NOW IM STUCK AT HOME CAN NOT GO TO WORK BECAUSE THEY HAVE ALL MY MONEY IN THEIR ACCOUNT BUT TELLING ME IM MINUS SOME DOLLARS WHEN MY JOB JUST DROP A DEPOSIT! THEN THEY CUSTOMER CARE SUCKS AND IS TRASH, THEIR ONLINE IS NO FREAKING HELP AS WE SPEAK I'VE BEEN ON HOLD FOR 2HRS JUST HOLDING SUCH A FREAKING WASTE OF TIME... I HATE RUSH CARD AND I WILL NOT BE RETURNING AFTER THIS LAST DEPOSIT TRUST, I WILL NEVER SUGGEST RUSH CARD TO ANY ONE FRIEND OR STRANGER NEVER IN LIFE!

I had the same problem the only difference is that they blocked my account if send every info they ask for and its been over a week already. I'm so mad.

Seriuosly do u not have a life when u can just sit around n comment on peoples complaints?! I seen your profile u have 2 complaints and over 3000 comments GET A LIFE

Thank you very much i only have one kid! im pregnant right now, so before you go on about something you know nothing about stop and evaluate the situation and another thing you know nothing about, they had me send both of our id's, social security cards, marriage certificate, and w-2's and they said they could do so seriously stop ### yourself!

Yeah rushcard is a joke, i have had many problems in which i send atleast 3 emails for every problem and NEVER get a response and today my husband and my joint federal tax refund was pending due to his name not being on my card, its MY refund too, my name is on it, well after 6 hours of faxing stuff and calling and being put on hold for atleast a half hour each time and getting told 3 different things, 1st is was that it would post the next day, then it was 2-3 hours, then it was not until monday because its friday and they didnt get the paper work until after 5 which is a lie because they got it and confirmed they got it at 4pm est. now i have to wait to monday and see if its there which it most likely wont be and then will have to call again and be put on hold for half an hour just to get a person who doesnt speak english and i cant understand and we are not talking about 300 bucks or even a thousand, its OVER 6, 000! and they dont give a damn about their customers, im through with this ###! and they want me to have my husband open an account HA NO WAY!

Unfortunately with the holiday that did push back the set business days. When setting up a split direct deposit it is best to call both parties to ensure that all documention required has been provided, in this case your marriage license and copies of your driver's licenses were needed. RushCard takes these measures to prevent fraud and to ensure that the funds are sent to the correct card. If you are still unsatisfied, please email us at suggestions@rushcard.com to discuss, we do value you as a customer and your opinion on how we could have resolved this situation better.

The proper Authorities have to be inform about the illegal practices of this Company owned by Russel Simmons, him of all shameful, its all about taking peoples money as a disguise of human errors and mal-functions, Hense no one seems to desire to address your legitimate complains, ill be complainning to all the Agencies and Attorney General, s this week. $72 is what i am owed they failed to deposit to my account, and yet still have no records of my money orders and failed to cancell this account even when requested to.
my name is Rutherford james any information email me Rutherford@optonline.net thank you

I agree the customer service is terrible. The employees have significant difficulty understanding anything that is not scripted for them. However, I don't find this to be any different from other companies that I use.

I think the problem is we expect more from the black man because we understand his ability. We know his spirit and expect it to carry over into all aspects of his business.

I am not excusing the problems I or anyone is having. It is unacceptable. But hell, so are all the other customer service "genius' ".

Don't over exaggerate this customer service it is just as bad as other outsourced customer service. Simmons is doing his thing don't hate. We all mad right now, especially when our money gets tied up. I say Don't let them get you. Write letters, call his other corporations until he rights the problem. Isn't that what we do for other corporations?

Love,
digirhet

I disagree with mommie-2-b, your reps have lied to me about everything that i have experienced with rushcard I would advise Russell Simmons not to even associate himself with this until he moves rushcard call center to the United States when its easier to understand the reps. the reps clearly dont understand nor do the care about their customers. which is i will no longer have my direct deposit go onto my rushcard anymore i have gone with another prepaid card which doesnt charge $19.95 for depositing your own money. so beware of rushcard cuz they will keep your money that you have worked hard for.

Mommi-2-Be:
I am sorry to hear that you have been unsatisfied as a RushCard customer. Unfortunately, to get to the bottom of this issue we must go through the distpute process. Click here for the steps to follow & more information https://www.rushcard.com/faq/Question.aspx?id=121. You may want to consider filing a police report, the only way someone would be able to withdrawl money from your card through an ATM is if they had your card and/or knew your PIN number. Please email us at our corporate office if you have any questions (suggestions@rushcard.com) & call to speak with customer service to get the dispute process started [protected]).

Kyla, RushCard

My direct deposit still has not posted, and several attempts with customer service either ended with misinformation, passing the buck, or flat out not answering the phone/busy signal. This has been for the last couple days afterwhich Mr. Simmons claims that the issues have been resolved, but clearly this is not the case.

This comment is in reference to the outage that has affected hundreds of people including myself. I saw the apology that Mr. Simmons offered, although heartfelt and sincere, this does not cut it. People have not been able to pay their bills, get money for food, gas and all the essentials that come along with having their card. The company should not only apologize but should compensate monetarily each and every individual who was affected by this mess of an upgrade. The system was working fine before and didn't need any improvements. We have not been able to access our accounts in 3 days. This is ridiculous and unacceptable. Mr. Simmons is a millionaire and I'm sure is not affected by this at all finance wise. I took this card because of the high fees and hassles of banks and credit unions, but once this is straightened out and I'm able to withdraw all of my money I will be severing my tides with rush card because the entire situation has been poorly handled and is devastating to say the least.

I have been with Rush Card almost three years, Today I was on the phone with PayPal and Rush Card a the same time, after staying on hold for one hour and twenty minutes the refusal of letting us speak to a supervisor, telling us to call Chase bank in which was a bad idea because Chase bank has Rush Card as a client not me. We called Chase bank for them to only tell us to call Rush Card Back. We called back Rush Card and the Supervisor told us it was not their fault that three times my money was sent back to PayPal (Can't Locate Account)! Mean while Pay Pal has the same information that they had in March/April hence their was no problem getting funds, now their is. The supervisor told me to find another way to get my money which is insane. The customer service agents can barely speak English which really is unfair to the customer. Once in Jan/Feb Rush Card let a transaction go through when I did not have enough funds to cover it when the transaction was suppose to be a layaway. So my account went into the negative so I had to borrow money so it did not mess up my direct deposits. I knew how much money I had that is why I was laying the items away. Their is proof of this on my statement, Now who knows how long I might have to wait to receive my money in which I really need in the worst way, I feel as though Rush Card should take care of my loss of money due to their fault. I was trying to hang in to support a black owned business but, it is starting to affect me in the worst way! Their are probably more than 20 other complaints I just don't have to list them. Please telephone me @ [protected]

My name is Darlene Gilchrist. I CANNOT login to my account online to manage it. It keeps saying that
either the password is incorrect, or the user ID, or the CVV#.Give me a break!

My dad is taking my card and using It doesn't has his name on it it has my name so can you cancel the card that he has and get me another rushcard.

i have a question. I have a rushcard and get direct deposit i hav e misplaced it and need the money immediatley what do i do is there any way i can use it i dont even know the card number

Yeah rushcard is a joke, i have had many problems in which i send atleast 3 emails for every problem and NEVER get a response and today my husband and my joint federal tax refund was pending due to his name not being on my card, its MY refund too, my name is on it, well after 6 hours of faxing stuff and calling and being put on hold for atleast a half hour each time and getting told 3 different things, 1st is was that it would post the next day, then it was 2-3 hours, then it was not until monday because its friday and they didnt get the paper work until after 5 which is a lie because they got it and confirmed they got it at 4pm est. now i have to wait to monday and see if its there which it most likely wont be and then will have to call again and be put on hold for half an hour just to get a person who doesnt speak english and i cant understand and we are not talking about 300 bucks or even a thousand, its OVER 6, 000! and they dont give a damn about their customers, im through with this ###! and they want me to have my husband open an account HA NO WAY!

Howard- I am showing that your deposit came through Feb 03, 2011. Please note that tax refunds typically take two weeks from the day that they were recieved by the IRS to be posted.

MY NAME IS HOWARD BROWN J.R I BEING TRY TO GET MY MONEY FOR ABOUT FOUR DAY AND I NEED IT BAD MY RENT IS DO TODAY

my name is Howard Brown J.R I BEING TRY TO GET MY MONEY FOR FOUR DAY AND I NEED IT BAD MY RENT IS DO TODAY

are ppl getting compensated for the inconvebience

Rush Card is withholding my funds! I haven't been able to access my funds for 2 days! The deadlines to fix the system upgrade haven't been met! When you call into speak with custom service a recording tells you to call back later! Opening a new account else where! This is ruining my life

I was pleased with rushcard the first few years i was with them. After one of my credit cards were stolen from me, i immediately notified rushcard to close that one account out. I filed a fraud report with rushcard. They sent a replacement card to me within 7 days. I began to use my replacement card while the fraud investigation was being done. About 2weeks later, these idiots at rushcard put a block on my replacement credit cards, then closed my accounts out without any notice or nothing. I also had money left on my cards. It took over a month to receive the cash i still had. The represenatives i spoke with lied, gave me the "run around". They dismissed the fraud investigation as well. I do not recommend rushcard at all. They are HORRIBLE...HORRIBLE

The Rush card also changed our direct deposit of federal benefits without permission! It is going to take a lot of work to fix it, and I am mad.

Hi Geri,
I am sorry that this has been a frustrating experience for you. I looked into your issue for and our records show that when you completed your application you were asked:

“If you currently receive federal benefit payments, RushCard can set up direct deposit of your benefits to your card for you. Are you interested in using this FREE service? (Note: this does not apply to child support payments)" and you selected "Yes".

The next screen then gave you a list of federal benefits that you received and you selected “Veternans Compensation & Pension".

Our next step for enrolling customers is that we send either an email our a phone call from us where we asked you to please confirm that your information is correct in order to receive your benefits directly deposited onto your RushCard. If this is not the case, that you did not select this option on your application and that you did not confirm via email or telephone, please call us immediately at [protected].

I hope that we can get this issue resolved and that you will remain a RushCard member. Again, I apologize for this headache and would love to hear any feedback that you may have, please email me at suggestions@rushcard.com

Sincerely,
Kyla
RushCard Marketing

I've used them for 5 years - No problems!