RushCard / UniRush
Reviews and Complaints

I purchased a mattress from Frugal Furniture. On April 2nd I returned the mattress and the refund was processed on my card ending in #8468 and as of today 4/7/16 Rush Card has not applied the refund in the amount of $264.56 and claims to not even show it pending.
In the interim Frugal Furniture has confirmed that their processing center has released the money to Rushcard as of 4/4/16.
With each day that pass and I call to see if there is an update there seems to be a communication barrier with me explaining the details to the Rush card representatives.

well I been banking and using rushcard since 2010 and never had no problems with them till now back in oct 2015 i noticed I been billed twice for the same trnasaction i called they said to have a form faxed in i did the money was to be back in my account in 24 hours 11 days later I got my money had to wait for 386.77 to hit the account for 11 days making my rent being late paying a late fee and then to get on the phone with rushcard and no one there speak english then on 0ct24th 2015 i had chargesd hitting my account i called they said to fill out a form for each one over 200 forms to fill out one for each charge they said to fax them in then after 4days they tell me there fax is broken then they say in there terms and policy 60 days well its been over 90 days no money no card was blocked they said if they block the card i would have to wait about 35 business days for a new card so they left the card on until they can mail out a new card no new card came then on jan4 th 2016 i notice over 1877.00 had came out of my card i called and filed a new claim more then 200 forms were sent to me to fprint fill out sign and return in 10 days i did this as soon as they got them they would put my money in my account well to a big surprise to me i went to log into my account and found they closed my account i called in they said they closed my account and will not be opening a new one for me i asked were my money they said to me ww will have to mail a check out to you and i should have it no later then aug of 2016 what the heck they will hold it to make money off my money 2588.90 will no longer be aval to me till aug this is the worst comppany oput here they tell me on the phone they dont have to follow no federal banking comm laws they are above the law i sent a complaint to bbb the attoneys general office and to comsuner fraud protection i am going to call the feredal gov next and looking to open a class action law suit

Take your money, customer service hangup on you, don't let you speak to a supervisor ...called when they was stealing my money and when they was supposed to send me a replacement card. I was already waiting five days before I called to cancel and the told me the never was going to send me a replacement even though I called and requested for a new one because my card was stolen... Don't trust them I will be deactivating my card

I can't log into my Rushcard VISA account online or using the Android smartphone app from the Google Play Store. I receive an error message informing me that my userid/password is invalid. I am forced to change my password on the site in order to access my account. As soon as I logoff my account after changing my password, I attempt to log back into the site and receive the same error message. This has been happening since October, 2015 and I have reported it five times to customer service. The most recent report was on February 17, 2016 when I talked to a supervisor, Jay, who informed me that this was a know problem and they were working on a solution. It is now March 28, 2016 and I have heard nothing from them about my problem. The problem still exists today as I just attempted to log into my account again. I attempted to contact Jay again today at their customer service number but was informed that he was not available. The customer service representative wanted me to detail to him once again my problem and I refused telling him I had already reported the problem and was just calling to follow up on the existing problem. He told me he had no record of my reported problem and would need to make a new report. I find their customer service unacceptable at this point and will soon cancel my account. All I really want is to be able to log into my account without being forced to change my password.

In the past two days I have been communicating with rush card about my its tax refund... You were holding it because the amount was over $10, 000 $11, 601 to be exact. Within minutes of recieving the first email from rushcard, I sent in all documentation that your agent requested. Which I recieved confirmation that you recieved it. Then I recieves an email asking for my first and last name and last 4 digits of my social. I then called immediately after to see how long this process will take and the agent told me it would be 24-48 hours. This all took place march 8, 2016! So I did not call yesterday march 9, 2016, thinking I had to give them time to process. So I call this morning to find out what is going on and they tell me I failed to send in a copy of my social security card so my refund was sent back to irs! I spoke with a manager name andre employee #170510, who refused to one go back into her recorded conversations, two give me her last name, three give me a corporate number, four give me a name to her supervisor or anyone above her! No one asked me to send in a copy of my social security card otherwise it would have been sent in with the rest of the copies within minutes of my first email! You should have recorded conversations as well as reciepts of the emails going back and fourth as to this situation! I do not see how I should be penalized for a mistake made by your company?! And then to top it off I can not speak to a live agent about the situation! Someone needs to have some kind of responsibility over this situation and this should be fixed! I am extremely upset and will get an attorney if need be! I also recorded andre as she denied me all of these things.. It amazes me how one can be so careless when they screwed up something so big and federal now I have to wait till irs recieves the returned deposit so they can send me a check! It can take weeks on top of the 8 weeks I already waited!

i am a single mother of 2 and i have been a member of Rushcard for so long that i dont even remember. on 02/22/16, i called to report my card stolen and the rep that i talked to stated that he would send me another card within 1-2 business days. he actually reactivated the wrong account so he stated that he would cancel that card and resend the correct card. on 2/25/16, i received 2 cards in the mail. When i tried to activate the cards, the one with over $300.00 was reported stolen and the active card had only .45 on it. when i called Rushcard back, they told me that the only thing that they could do was to resend me another card and that i would have that card within 1-2 business days. Now keep in mind, i have bills and i need to feed my children. the rep told me that they can transfer the funds from the inactive card to the active card and that will take 1-2 business days. i called on 2/29/16 to check on the status of me getting my money back and was told to call back on 3/1/16. when i called on 3/1/16, today, i have gotten the run around again and now these people have the nerve to tell me that the only thing that they can do is to reissue me another card or to do a moneygram to have my funds available today but either of those choices will be $30.00. Russell Simmons and everyone involved with this company is a joke and a rip off! i will be contacting an attorney and they will be paying me more than the $300.00 that is on my card. STAY FAR AWAY FROM RUSHCARD!

On December 23, 2015, Rush Card made multiple transactions on my account from the same merchant- I only authorized one.  However, a total of 3 were made. I was told that since it was a pending transaction- it would fall back into my account in 48 hours.  After those 48 hours passed-no money.  I called Rush Card back.  This time I was told it transaction will expire in 10 says.  And, that my funds would be back on my card January 3, 2015 at 1:23 a.m.  So, I called backed today because to confirm.  In confirming that the funds would be available on the 3rd of January, the representative is now telling me the 6th of January.  As a result, I requested to speak with a supervisor.  While on the phone with the supervisor she tells me it will not be available until the 12th of January.  This is just ridiculous and unfair I am being put in this situation.  My insurance is in jeopardy of being cancelled. I suggest anyone to run from this company! I requested the corporate number and was told they don't have one! Sent from my Verizon 4G LTE Smartphone

This is my second complaint about, on Dec 30th I sent in a copy of my id and social security card, i was getting a large some of money sent there. On Dec 31 I get a text to call, i call and they told me to send in another copy, the same copy which was light, that i sent in July 2015 and they accepted it. I call on Dec 31 and they told me they could not read it, so i sent in another copy which was bigger and a little darker, they told me they could not read it. On Jan 1, I sent in another copy this time a copy of where it is coming from and the amount along with my IDs, now they close i have to wait tell Mon or Tues. If they sent my money back, i will take all my money out and close the account and go somewhere else. I am tired them telling me that i am a good customer and they treating like this.

On Dec 30th I sent in a copy of my id card and social security card. On Dec 31 they sent me a text to get in touch with them.I call and they told me to sent another copy and i did which was rejected. So i sent in another copy the same copy i sent in July 2015 which they accept to get my large sum money.If they accept that in July 2015 why they cant accept now. I sent them two Ids and the paper that states where it is coming from and the amount and they keep rejecting them. I did this in July 2015.I am going to sent in another copy and if they reject this and send my money back i am going to take my money out and close the account and go somewhere else. I been a customer since 2010, i been a good customer. I did not have no problem in July.

my rush card expired so I ask the company to send my money left on that card and they sent me a check I cannot cash because the check cashing place said they recieve a lot of those checks and they are not receiving their money for cashing them so they wont cash any more of rush card checks so I can't cash this check no where and get my money back.now I'm stuck with a bad check from rush card company.

I have been contacting rush card since the end of September about replacement card I have also contact the pin line trying to sit a pin after I already received three cards on the ups from rush card and I receive that money from ssi to take care of my child and there giving me such a hassle

I been a customer 5 yrs... When I call they thank me 4 bein a customer... I signed my husband up with a Rushcard & didn't know how to refer a friend... No one never told me in 5 years... That's false advertising ! & now they won't credit my account. So I canceled my account with them... They lost a new/old customer... I'm good... I have plenty other prepaid cards...

Metabank and rush card I am still waiting on mine. I am a stage 4 breast cancer patient. The stress is unbelievable. It is december, really need my money to be on my card! I have called since the 24th when my sons ssi deposited, I have been wanting to know where mine is? I am my sons payee, I also receive. I have also checked with ss department said everything was fine on their end of it, that my payment should have posted yesterday! Just pay me the money the department of treasury sent through meta bank to your rush card! I am no longer a happy member of rush, I am losing trust with this company.

You can't talk to anyone in custom service about your account. If you do they hang up on you. I have been trying to reach them seen Oct. 17, 2015, I call five time and after forty-five minute the phone hang up, 19 Oct. 2015 four time 20 Oct. 15 four more time, 28 Oct. two more time, and the 16 Nov. 2015 three more time and the phone hang up after one hour. I can't even get on line to them. I can't upload any information about my card. I just would like my money off the card.

RushCard has Been keeping my money from me for over 3 months it all started when i requested a new card be sent to me it took almost 2 months for me to receive it . I finally received the card about 3 weeks ago and the card will not activate thru the systems activation line. I have contacted the customer service number several times but they continuously give me the run around and put me on hold for hours at a time, ive talked to supervisors several times and they still wont fix the problem, All they have done to this point is leave me with false promises stating they will put in for a "Manual Activation" and it will take 2 business days but the card is still not activated. I even once talked to a supervisor by the name of Grace who at the time seemed pretty helpful and trustworthy, She assured me that this matter would be solved by the end of the day and she would make sure of it, she even took down my number and promised she would give me a call if there was a problem. I havent heard from her since and that was 8 days ago. I even called back the next day to try to contact her but was unsuccessful, i guess she was in on the game as well. I had $151 on my card that i actually needed for a household bills to help support my fiance and my son, which has now turned into $147 because they charged be 4 dollars to get a new card sent to me. This situation has been a major inconvenience in my life and very stressful due to the fact i nearly spend 3 hours on the phone trying solve this problem every morning. i hope their is some way you can help me. Sincerely, Calvin Smith

I have had been unable to access my funds for since October 12th. It has been escalated numerous times to an "account specialist" to no resolve. I spoke with another representative today and was told it may take 24-48 hours to receive my balance. My second issue is with the dispute department. I put in a dispute for 2 transaction back in July and was told to give 90 days to get a resolution. I spoke with someone to in that department and was told it is still being worked on, however a letter was sent out to me about my case. My question was how can a letter be sent out but the rep still shows it has not been resolved yet. So either they are blatantly lying to customers or incompetent, either way it is time to end my relationship with this company! AFTER I receive ALL the money that is owed to me. I need a resolution, like yesterday, I have been patient for long enough!

Been a member since 2010 never had encountered a problem such as this. The language barriers between the representatives and customers are unbearable I attempted to contact Rush numerous times after requesting for expedition of a replacement card be sent to my address on October 13 still no card.On October 30th I finally reached a representative that would help resolve the issue by requesting for a cash express that takes 1 to 2 days still no money it's now Nov 5...its more to the story but to make it short this caused my lights to be shut off, had to borrow money to have it restore, accrued fees on my next bill and now I'm falling further behind in other bills because I have to pay back what I borrowed to keep living on a daily basis.SMH! This is has been a disaster!

I paid my Direct tv bill with my card as I do monthly, but for some reason the money was taken off of my card but not released to Direct TV and now my tv service has been interrupted. They still have not posted my $155 to my Direct tv account and have not posted the money back on my card. What in the hell is going on with you guys? This is our lives that you're playing with.