RushCard / UniRush
Reviews and Complaints

I filed 4 disputes for 4 transactions on July 7, 2015 and was informed that I had to wait 45-90 days. When 90 days came I was informed that I had to wait 30 more days. I called 3 weeks ago and could not get anyone. Last week I called a representative said that someone would text me from Rushcard pertaining to my 4 disputes. Because of the changes that took place. I never received a text. Today is 11/4/2015 and I have yet to receive my money back from the 4 disputes I filled on July 7, 2015. I have been calling all day since 8:40 am. I have been transferred to Account specialist so I was told. I have consistently been on hold for hours at a time and then the calls disconnect.

Not able to access my money off of my rush card. I have been a rush card member for several years and I have never had a problem until now. I currently get direct deposit from my job and rush card has deactivated my card and now I'm locked out of my account and not able to have access to my money. Bills are due, car needs gas and my family need things. This is totally unacceptable! I want my money! I work hard just like the next person! I would like to be apart of the rush card customer law suit... please email me at: [protected]@aol.com. Sincerely, ANGERY CUSTOMER!

I have been a rush card user for the last 8 years and this is truly the first time I've been very disappointed with there services for the last month I have not been able to deposit any money onto my card and all my direct deposits have been late which has been a big inconvenience far as paying my bills on time I call customer and still get no where at this time am ready pull my account out. From a very disappointed customer

I just can't believe that this is actually happing, if you think about it this is some "Bold" move's and get this the Authorities sit back and allow this to happen. One Scenario, you "Lock" me out of my Account 3 to 4 wks an Unfortunately like me towards the end of these weeks inquisition You take Large Sum's of Money, knowing another Direct-Deposit is about to happen and if there's No excess to the Account then "Someone" can wreak have-it on your Acct. In the Real-World when you Strong-Arm-Robbery someone in this way...it's a Crime...And yet our Money is Missing for Days but you'll treated Nasty! by Customer Service and I've even had one to tell me to go with some other Debt Card Company, what kind of Legitimate Company does that. I was also told during my many calls "Give us your Phone No. and we'll send you a text when your money is in your Acct. that was last Friday.

I need to speak to a supervisor or someone higher cause I am not happy with rushcard. I can't get into my account through the app on m y phone, it takes up to 2hrs to speak to someone that can't do their job or help me with my issue. I need to get into my account to get the print out of all my direct deposit from my job that I need to handle what I am trying to do. I finally after 2hrs get someone one the phone that don't speak english and has no idea what he is doing. When I ask to speak to a supervisor he puts me back on hold and I get no one and sit on the phone for another hour waiting. I want to speak to a supervisor immediately and tonight. They can reach me at [protected], I expect to hear from someone immediately about the issue I am having asap.

I been with rushcard over 6 years and today I my money is gone out my account I a homeless women from Detroit who is sleep on someone floor was trying to relocate but do to rushcard taking all my social security check I'm not able to do so I have two small children who need coats and boots for the up coming winter . I been calling them for days now been on hold for up to 4hours still no one answers and plus the person I living with needs to pay her to be here when all this is over I will be leaving Richard going to the traditional banks because I can't deal with my money all gone with out me knowing nothing so I really hope help on the way thinks in advance

For the last month rush card has took my money I can't get on line I can't get anyone on the phone to explain what going on! I want the account deleted I will not go though this again I like my money to be secure at any bank an you did not do that for me I'm sorry this had to happen. I will never us them! I went to the bank an withdraw 40 dollars out of my account an an u all took 100 dollars off my card I just would like my money back then 2 wks ago u all took 80 dollars off out my acoount I just won't my money back an we won't have any problems thank u.

I've been a cust since 2010 I can understand mishaps with not getting pd 2 dys early but I used my card to only purchase 8.00 in fuel and 100.00 was deducted for this and I need someone to answer my phone calls I'm on hold to only get disconnected even if I don't speak to a live person just put my earned money-back and I'm saying good bye to rushcard and anything else to do with Russell Simmons and his lifestyle !furious/disgusted hardworker!

This is ridiculous their system has been down for over two weeks off and on i went from having 280.00 in my account to 90.00 then after that 4.75. My paycheck has not deposit I cant pay my bills or buy gas. I have had this card for over ten years never had a problem til now. Russel Simmons is a millionaire he shoudl be giving a credit back or something for the troubles

This situation that has accrued is complety abserd the only reason I do business with you "rushcard" is because I get my money 2 days early or at least suppose to the lack of customer service assistant and help is very repulsive, it makes me regret referring friends to also get a rush card. You are literally messing up my life my payments are late which affects my credit everyday my payments are late its a extra $20, my rents, utilities due, my family will be in the dark... We will owe more than we make and I could be evicted please you say you are going to take care of your costumers please tell me what your going to do now? I no long will do service with rush card refer any more friends also seek legal advice and take to social media which goes a long way in today's society thank you for you awful service and making thing harder in my families life

I have been on hold for a total of almost 3 hours with no one answering my call . I made the call and the rep said they couldn't look at my acct and proceeded to tell me that i would be transferred to the proper department and the wait time would be about 10 minutes well it was 3 calls first one and second one was for a little over 1 hour and the 3rd call was almost half hour. And i was told that i would recieve a call back which of course never happened. Im sick and tired plus disabled and with responsibilities that under the circumstances i cannot have any more delays with my money im leaving rush and going with Amex Serve. On a last note rush is not consistent with its deposits, i have filed a complaint with the BBB From Cincinnati OH

RushCard is the absolute worst accounts frozen and money stolen from people. RushCard has made is hard for people to pay bills buy clothes for their kids and food. RushCard has hidden fees and the don't care about how they have condemned people. My husband has had $200 stolen from him he had a balance of zero with no explanation when he was suppose to receive his check. My husband also had money on his card and that was taken away and he was left with a balance of zero without no explanation. When he called to have the problem fixed questions weren't answered and he also got hung up on numerous times RushCard is not the way you want to go

On 10/23/15 I added some money to my Rushcard to pay my light bill and the account will not activate. I tried to call and was left on hold forever. I did some research to see what is going on and to find out they have system issue. There system issues have left me in the dark for 5 days nights.

It has been 11 days for me now, and the not so fun fact is that on day one I was told, "we're sorry, we are doing a technology upgrade, what is your number? We'll call back in 24-48 hours." ~ no call back ~ tonight, story is "we are doing an upgrade so i'll be unable to access your account for the next 24 hrs." i've demanded to speak w a supervisor and you know what i've got out of it? 1.5 hours with their horrible hold music. The company is not in the least concerned about addressing the issues and giving customers honest answers. This is not acceptable.. Aside from the fact they have money and great attorneys, how do we let them get away with this? (We as a society) something has to be done, the class action suit is a nice start..

There has to be an end to this nightmare. How is it that an upgrade that was to occur overnight (October 12, 2015), has lingered into two weeks? The ongoing script being read by Customer Service Representatives is unacceptable. As a customer, I realize that they are only doing what the company has instructed. However, at this time, something has to be done to fix the problem and pay for serious problems caused by the failure of your product. Surely, you do not feel that saying, " I am sorry", will be enough. Unlike you, all of your customers need their money available when expected. There are not multiple accounts available to access at anytime. Telling me my direct deposits are safe, but not in my account, is crazy and scary. If the funds are not in my account, where are they, and how much money are you making off of my funds while I am waiting. At this point, I am welcoming the federal government and any other regulators to get involved. Something is terrible wrong.

Since Thursday October 15, 2015 rush card has been full of crap money wasn't available on my card. On Saturday October 17, 2015 I made a payment arrangement for a bill but the merchant took there money but reversed the charges within 3 hours so I waited 24 hours so that my account would reflect the charge bk. I called rush card the next day after being on hold for 2 hours I finally spoke to someone that verified my info, rush card made a 3way call with me on the phone and they gave them the date and time they reversed the charges. Now a week has past and no money I have .85 to my name and rush card has my 200 dollars in limbo because there system is TERRIBLE! I don't blame rush card I blame myself for not getting a REAL bank account but that is in my plans this week. I am so not ready to deal with this because I have to pay my rent this week and who's to say that my money will be there on time. Betcha Russell Simmons don't have to wait for his money...huuumm

1 you cant call to check on my card for a month now your phone tells me to go to zero ir rings 1 time and cuts out, you clll back the same thing 2 my deposit has not been put into my account and like i said you can"t reach a person 3 not meaning anything bad but is this a scam card service because you dont have a good phone number to call. 4 i want to speak to a person fix your phones if i do not hear from someone i will have no choice but to call the better bussn 5 im getting screwed on my money...i want a phone call immd please you have so many people saying your a bad company to deal with so it looks like im not the only one having this issue, my phone number is [protected]

Rush Card had an update on Oct. 12th 2015 and it has Paralyzed Customers myself included.. Direct Deposits rejected, thank God, my company cut me a paper check. Existing funds being deleted from my account, although, I haven't had access to my funds.. The people, including myself, who have had Hardship, due to this System Update/Cyber Attack.. I feel like my Personal information, has been compromised and, I called for 8 days straight to have my Accounts cancelled, only to be told by the customer SVU rep, they didn't have any access to my account, after being on hold everyday in excess of being on hold for an hour everyday!

So here we are still waiting on our money! My car will be gone by thursday if I do not make a payment! We are a family of 6 shame on rushcard! When we called they said if we wanted them to send us, a check we would have to pay $30.00! Are u freaking kidding me! Pay for ur messed up great people have kids and bills to pay give us our damn money after this is done i'm freaking done with rushcard smh! People live check to check still russell! We're not rich like u this doesn't affect our family to only call and be on hold for hours and that's if u get thru to hear we are working 24/7 on the problem but ppl have been messed up for a week smh! Shame on rushcard

On last week my direct deposit did not show and then when it did show, it was 2 days after my car payment was due. A few days later, something happened to where the charges I made I was double charged for. My account is now -605.00 and I have other bills due. This is not the first time that I have had an issue with Rush Card. Whatever is going on, people are suffering bad. I don't trust banks now because of the stupid chip and now I can't trust Rush card. I guess it's time to think of another plan cause I'm done!