Ryanair
Reviews and Complaints

My flight from Malaga has been canceled after several hours of standing at the gate ready for boarding.

I am entitled to a refund but the ryanair refuses to process my application saying my flight has not been canceled or delayed by more than 5 hours.

It has been canceled I have an e-mail confirming it.

This is yet another way or dismissing people and avoiding responsibility for the total lack of respect for the passengers stuck at the busy airports.

I wish to add that I also was infected with covid at the airport while waiting for the flight.

This is unacceptable and I will not renounce to my right to both a full refund and a compensation.

On today's flight of Ryanair no. FR5023 from Budapest (BUD) to Pisa (PSA) my wife's suitcase was looted. Most probably on Budapset airport. She found out too late on the way to the hotel. A small padlock cut through an idiot, damaging the whole zipper of the suitcase. In suitcase wasn't any notice about customs or any offfical check, so I'm 100% sure that it was burglary.

Good evening Dear Sir/Madam, I book my flight online with Ryanair for on the 29 of April 2020 going to Goteborg-Landevetter and it was transit flight form Wien-Flughafen to Krakow then to Stockholm and then to Goteborg-Landevetter but arriving three hours before my flight departure, I was told I didn't check in online and that I should pay for a fee of 55 Euros which I did but instead of taking one payment he took two payments, One 59.99€ and the second 75.€ which he told me that it is a mistake and I will have my refund back when I E-Mail them, On arriving at Krakow my flight was late and I wasn't asked to pay for my second transit flight going to Stockholm but from Stockholm to Goteborg-Landevetter I was asked to pay 874.50sek which I did pay. I was angry and when speaking they call security officers for me while I told them that they took double payment at Vienna Airport which I was told that the one payment was a mistake and that I should email them online to have a refund of my money but am not asking for a refund instead they should use that money which they double charge me for mistake. I was asked to keep quiet or leave the airport. I paid the 874.50sek and took my flight to Goteborg-Landevetter but not after all this I emailed them asking for my refund but they ignored me and said I did not check in online, Which I accepted and said but I did pay the fee and the only refund am asking payment is the mistake of the double payment. I was discriminated and disrespected and now they are trying to scam my money. No one shouldn't be treated like this. It doesn't matter their ackground or colour. Please I need your assistance. Thank you so much and best regards.

It is the same part of the trip to go on the 20 of april from denpasar to jakarta. With a trip booked with kiwi.com.

First flight on the 20 of april (lion air) was cancelled by the carrier and reschedule same date but on impossible self transfer time. Second flight with etihad (20 of april and transfer on 21) while they didn't let me reach the flight cause they said were closed for check in while I arrived (I was on the counter who was still announcing etihad check in at that time. they change suddenly the name of the company check in). No announcement nothing. Then after a lot of adventures I could get only a flight on the 1rst of may without been charge a total of 1000 dollars they would charge me for a sooner flight. Then I call kiwi.com to know what would happen with the ryanair flight (the last part of the trip). They say like it would be no refund and modification so I needed to try to call the company directly. Whati was doing. And the customer service didn't wanted to even modify the dates of the flight. I would have to buy again a new flight (me and my child). That I had to do.

We recevied our Ukranian guest on Sunday whom we are sponsoring. She is a 30 year woman travelling alone after escaping from Ukraine into Moldova a 12 hour bus journey to Bucharest to get a Ryan Air Flight to London Stanstead.

Carrying all she could muster she was charged by Ryan Air 120 Euros to put her case in the hold a case that held her world. Whilst this is a legitimate cost for someone who is going on holiday I would have thought that Ryan Air would be more sympathetic to those fleeing a war and not for profit. Euro Star are offering free tickets into the Uk from Europe and other carriers such as Wizz Air are offering discounted tickets for Ukrainains. I am therefore appealing to you to have some compassion and look at your policy for those who are suffering. Her flight details were FR7626 her name is Olha Buhrym.

Thank you

Regards Grahame and Ginny Malcolmson sponsors for Olha

I checked in the night before and received no ticket, when getting to the airport I was told I never checked in but they had all my trevel details and never sent a ticket. Then told to book a new flight and pay again.

What a scam now we know why flights are so cheap.

Site says arrive 40 minutes before the time but then at their customer services they tell you 2 hours before even if you checked in the night before absolute scam

At Berlin airport you did not accept the PLF form (in print) for the flight to Brussels airport while boarding. We needed the QR code on the smartphone. A helpfull passenger helped us.
At Brussels airport officials said the printed PLF is OK. You can also check the official website of the Belgian foreign gouvernment that you need the printed PLF form to enter the country. They even supply the form when entering the country.
Why do you make your own regulations instead of following the official way?
Thank you.
[protected]@msn.com

RYANAIR BOOKING REFERANCE QYMEFD

I had to cancel my flight due to My father died and I was told I would get a refund but had to produce the death certificate which I did.
After not hearing anything for a couple of weeks I then contacted Ryanair to find out the status of my refund
I then got a email saying that as my dad died they were sorry but I was not entitled to a refund because it was within 28 days of my travel but I could change my flight for 350euros

Are these people not compassionate or do they just want peoples money

I would like to know if there is anything I can do as this has coursed me a lot of stress the amount was 773.92 euros

ORIGINAL COMPLAINT (REF. 7999917 / 8471255) sent 17th July 2021)

Hello,

Pease note I have an outstanding complaint with Ryanair for which I have a reference (7999917), however there have been additional developments since I submitted that, and of course no response from Ryanair. I also wanted to collect the events in one communication, as I will be sending the same comments to Manchester Airport.

As you are aware from my previous communication, we turned up at Manchester Airport at 05:30 on the morning of the 10th July, having already checked in online, to check in our bags and catch our flight, which was due to depart at 07:35. Firstly, the queue when we arrived led past the queuing system, around the back of the check-in hall, through a corridor, down a ramp and actually into the other departures area. The board said that we were to use desks 80-86, however these were closed and the only available desk was further along the hall - meaning we had to join this ridiculous queue, which had people from around 10 different flights all queuing together! This was caused as there were two separate bottlenecks - ONE guy was checking the Covid travel documents for the entire queue, this was taking around 4 or 5 minutes for each group - already it doesn't take a rocket scientist to work out that not everyone was going to catch their flight. Both Ryanair and Manchester Airport would have been well aware of how many flights you had to process, and how many people were booked on each, meaning anybody with half a braincell could have worked out you needed to have more staff processing these people - not providing enough staff is just complete idiocy. This situation was completely avoidable.

Needless to say, we missed our flight, at no fault of our own. We weren't given this information freely, we had to keep asking the staff who were there, whilst they kept us all waiting. At one stage a lady moved everybody from our flight out, presumably to process us more quickly, only the line didn't move from that point, and the line we'd been moved from was actually fully processed before we even moved! Half an hour later we asked again and nobody had any idea what was happening. We found out that our flight had actually taken off by using an app on our phones - brilliant communication. To make matters worse, the staff who were there were trying desperately to get hold of Ryanair, who weren't responding. We were also told that there were no Ryanair staff actually at the airport! We were eventually given a hastily printed letter from Ryaniar apologising but again telling us nothing. We were given no options, no information, no idea what we were to do, the whole situation was an absolute shambles - a complete and utter joke. WE had now been standing waiting for something to happen for around 3 hours, with a 3 year old and a 6 year old - thanks for that.

Now, we were left with no alternative but to leave the area and consider our options. WE had already booked an apartment in Crete and failing to get there the same day would have meant wasted money there. We noted an Easyjet flight later that day and booked us all onto that one. I have to say, when we went to drop our bags for this flight everything went very smoothly - no problems at all! Clearly somebody with some sense works at Easyjet.

Now, here's what I want from you in order to make up for our ridiculous experience, and I don't care who it comes from, Ryanair or Manchester Airport, whoever is responsible for this mess, as it stands I think you're all idiots.
An apology, from a real human being, not hastily printed out in order to avoid accountability
A full refund of the Easyjet flights and checked baggage we had to book because you failed to get us to the flight we had originally booked (£713.43)
A full refund of our original Ryanair flights and checked baggage to make up for the half a day we had to waste in the airport due to your incompetence (£223.60)
I trust the above makes sense and is reasonable. Can I ask that somebody deals with this ASAP as well, as I've wasted enough of my life because you can't do your jobs properly.

Thanks in advance.

UPDATE

I sent a follow up email to the above on 5th September and today (16th September) received the following, unbelievable responses...

Dear Customer,

I refer to your recent correspondence regarding your booking.

You may have had a resolution to your request through our contact centre or through another channel. If your query has been dealt with that is great and we have closed your ticket. We apologise if your query remains unresolved, the below options may assist:

• If your query is about documents required for traveling, click here this will direct you to our help page where you can find all the country specific travel restrictions information. Please note that our contact centre agents cannot confirm the entry restrictions that may apply to you as these are country specific, however most countries now require a completed passenger locator form, a Digital Covid Cert or a negative test. Please check your destination government website.

• If your flight is scheduled to operate and you choose not to travel, there is refund due. This is because you have purchased a non-refundable ticket.

• You can move your booking to a future date up to and including the 31st of December 2021 for fare difference only provided this change is made 7 days prior to the scheduled departure time of your flight. This promotion does not include making changes to flights for travel in 2022. Click here for more details. Any changes made within 7 days will be subject to additional fare difference if applicable, and the relevant flight change fees

• As this cancellation was due to the COVID-19 pandemic and therefore outside of our control, no EU261 compensation is due.

• If you received a voucher and want to reject this option and request a cash refund, click here to submit your request. All cash refunds processed will be refunded back to the method of payment used during the booking process.
.
• If you have booked through an Online Travel Agent and wish to reject your voucher and request a refund please click here to access the Verification Form to submit your request.

• If your query has not been resolved please click here to resubmit and we will handle this as soon as we can.

Yours sincerely,

Ryanair Group Customer Care (Ryanair DAC, Lauda & Malta Air)

NEEDLESS TO SAY - THIS HAS NOT BEEN RESOLVED, AND FURTHERMORE, THE WAY THAT IT IS BEING HANDLED ONLY ADDS TO MY ANNOYANCE! I'M DISGUSTED BY YOUR CUSTOMER SERVICE PRACTICES!

Flights were cancelled last year by Ryan air

Voucher accepted
Your voucher details
Name: Jacqueline Lough
Voucher: [protected]
Expiry date: 17/June/2021
Value: 297.36GB

Voucher not used and now expired

As per policy a refund was to be issued

No refund received

Complaint lodged with Ryanair 21/6/21 refDear Customer,
Your submission has been received and is being reviewed by our Customer Service team.
Your reference number is 6799674.

Our Customer Service team will be in touch shortly to update you on your case.

Regards,
Ryanair Customer Serice

I require my refund d monies urgently

I booked a return flight from Santorini to Athens on RyanAir in June 6th. Flight number JY81UT. I left my phone in the Athens hotel room as we were using my wife's with international package. I had never flown RyanAir and did not know you were suppose to check in online 48 hours prior to leaving. I got to check in line an hour before flight. Only eight people in front. They were charging everyone up charges and the customers were aggrevated. When we finally got to the agent, he demanded 250 euro for printing boarding pass. No where during the original process on purchasing the ticket was this disclosed. I felt terrible that this was happening m. The agent kept pointing at his watch as if to tell me I was going to miss the flight unless I paid m. He would not discuss anything with me and I have never been treated so rude by an airline. I am respectfully asking for a refund if this fee.
Wayne Lawson
[protected]@parker.com

To whom it may concern,

I am writing with complaint about car hiring at Leasys at Pisa Airport via Ryanair.
Reservarion number is CAR RENTAL ON RYANAIR [protected] GBR2021-04-21 paid in Polish Zloztych - 1165, 20 PLN 7-14.06.2021
The service was not made hence the request for a refund of the money. On site in Pisa Leasys advised to contact broker which in this case is Ryanair.
Our complaint and money refund couldnt be taken by Leyasys.
I have contacted and e-mailed Polish office in this matter but unfortunately there is no respnse by now.

I kindly ask for urgent contact in this matter.

Please contact me on my mob no is +[protected] or via email: anna.j.[protected]@gmail.com

Regards,

Anna Stachowska

It is ridiculous that I cannot speak to a real human.
Please take down the option to call at your own expense just to be ignored.
It is a waste of time and money to attempt to reach someone who might be able to help. I realize COVID19 has caused numerous issues worldwide, but having people to answer and solve issues for paying clients is a priority.
I dont know how this business is still in business.
The chatbot is bogus, and there are literally robots running this company?!

We have to cancel our Reservation: O6YZ4J
01:05
We are US citizens.EU has extended the travel ban for U.S. residents for July. My flight from US to Spain was canceled and refunded already.
01:06
Ryanair is a non-refundable airline (including in the form of voucher/credit), I am afraid.
If you cannot use your flight, you have many options such as changing the flight or the name, however we have no cancellation policy.
01:06
one year voucher is fine
01:06
I will use it next summer
01:07
As I mentioned above its not possible.
01:07
Did you hear me? I can not flight because of covid19.
01:08
Iberia and FinnAir refunded our flight for July fromUS to Spain.The flight with Ryan was a part of the samesummer vacation from US to Spain and then to Bulgaria. We made the reservation in February when we didn'tknow about the Covid19!My hotel in Spain was canceled. One of my children traveling with me has asthma.
01:08
We are US citizens.EU has extended the travel ban for U.S. residentsfor July. My flight from US to Spain was canceled andrefunded already. We can't travel in these uncertain times. Due to Covid-19 Ryan own us a refund.
01:09
Do you understand?
01:09
Ryanair tickets are non- refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase.
01:10
How can I change the flight now since I do not know my connecting flight?
01:10
I sympathise with your circumstances, but we are not in a position to accept your refund request.
01:11
You mean you did not give out vouchers to passengers with cansel flights?
01:11
Unless Ryanair decide to cancel your flight, we are not offering vouchers.
01:11
We are US citizens.EU has extended the travel ban for U.S. residentsfor July. My flight from US to Spain was canceled andrefunded already. We can't travel in these uncertain times. Due to Covid-19 Ryan own us a refund.
01:11
We are US citizens.EU has extended the travel ban for U.S. residentsfor July. My flight from US to Spain was canceled andrefunded already.
01:12
I need to speak to a manager, please.
01:12
Ryanair follows government guidelines in terms of safetly, but we are a private company. Therefore the Ryanair flight operates under its own terms and conditions.
01:12
I can not travel to Europe.?
01:13
I am not allowed to.
01:13

If you wish to speak with a manager, you need to call us. You may find the numbers you can call under the following link:
www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/contact-us/where-are-you-calling-from
01:13
Is there anything else I can help you with today?
01:13
I am not allowed to travel to Europe. What Ryan does in this case.
01:14
Are the phone numbers free from USA?
01:14
No, we dont have any free number.
01:14
You did not answer my first question.
01:15
I am not allowed to travel to Europe. What Ryan does in this case?
01:15
Its not our responsibility so we are still operate your flight. Once a Ryanair flight is operation, no refund is due.
01:16
Are you serious? You say that you are not responsible for canceled flights from USA to Europe due to covid?
01:17
How am I supposed to flight over?
01:18
I am going to post this all over social media. Shame!
01:18
I am currently in USA and I can not fly over to Spain to take your operational flight! I can not be spending money for phone calls! I demand help!
01:20
Where is the supervisor?
01:21
You must have supervisor.
01:21
Managers are not available via chat, only over phone..
01:23
I live in USA and I am stopped from flying over to Spain to take your operational flight! It is because of Covid-19. This is your responsibility.
01:23
As I mentioned you can change the name or the flight to a different one. This is the two option that we can offer you.
01:23
Can this flight be in July and August next year? 2021?
01:24
How can I possibly know the exact date?
01:24
You can make the change to any, already scheduled flight.
01:25
The fee will depend on the flight date and route you are travelling. Refer to our table of fees to give you an idea of what the charges may be by applicable using this link: www.ryanair.com/gb/en/useful-info/help-centre/fees
01:25
Fee?
01:26
This change is because of coronavirus restrictions?
01:27
O6YZ4J
01:27
Currently a fee is charged for this service, in line with our Terms and Conditions.
01:28
I want everything the same except for 2021.
01:28
The same dates, same people, 2021.
01:29

If you want to change your flight, you can easily do it online up to 2 .5 hours prior to the departure time, unless you have already checked in. I would recommend you to go to our website, select My Bookings then Manage Booking, there you need to click on the ""Change your flight"" option from the list.
Here's a link to the website www.ryanair.com/gb/en/
01:29
Can you book something for July 2021?
01:30
If you can find a flight on the website for that date, you can make the change for it.
01:30
Do you also charge fees for cancel flights?
01:31
No, we dont charge any fee is you decide to not use the flight.
01:31
My flight to Europe was canceled because of the virus.
01:31
I mean if Ryan air flight was canceled because of covid-19 will you charge fee and will you refuse vaucher?
01:32
How can you say that this is not your responsibility? It is all because of the virus. Why do I have to pay?
01:33
This is not good. You are not good company.
01:34
I will complain.
01:34
i dont see your point. Ryanair is responsible for the virus? No. Ryanair is responsible for the travel restrictions? No.
01:34
You can fill out the Contact Form on our website if you wish to make a complaint; contactform.ryanair.com
01:34
Is there anything else I can help you with today?
01:34
I will complain online, so everyone can see. You are responsible to give vouchers as the other good airlines did!
01:36
You will loose a lot of costumers from USA. I am sure I am not the only one in this situation.
01:36
I can only advise about Ryanair terms and policies. Any course of action outside of Ryanair is entirely up to you and your right.
01:37
Is there anything else I can help you with today?
01:37
I can not ever speak to a manager? Such a shame!
01:38
If you wish to speak with a manager, you can call us to do so.
01:39
Is there anything else I can help you with today?
01:39

November 21, 2019
+39 [protected]
[protected]@qq.com

I tried many times to book a return flight from Verona to Palermo on 20th of November, but Ryanair's official website always showed that my reservation was unsuccessful. Therefore, I try to book one-way flight instead and then the flight from Palermo to Verona was succeed while the other not. Then, I have been trying to book the flight on the website from Verona to Palermo during yesterday afternoon, but the website still showed my reservation was not authorized. After many times of trying, I booked the flight. But when I checked my reservation, I recognized that the flight is wrong. The flight I booked is from Palermo to Verona.

Today (November 21), I notice that I can get my refund back for a duplicated booking on Ryanair website. I try to contact Ryanair through online service and Email, but both were failed. No one reply me. All the information I received is automatic response. Then I dial the number +[protected], which Ryanair provided me in the Email. When the line is connected, I try to explain my situation to them. However, the phone hangs up when I haven't finished telling my problem. Then I check my phone details, this call charged me €10, 15 without solving my problem. And I would like to specify that more than 4 min 30 sec out of the 5-min phone call is music playing!

Due to the reason that no fund would be done after the flight departure, I want to request my full refund of the duplicated booking. My duplicate booking is EVDJJL, 15 Jan, PMO-VRN, 15:15-16:50. And, I also want my phone call fee back. I will appreciate that if I get a response as soon as possible.

Best Regards!

I was flying from Venice, Marco Polo to London Stansted. Due to the Ryanair team in Venice and an error on their end, I lost many of my items and was also left feeling angry and upset.

I paid for a check in luggage service. After waiting in the check-in line, I was surprised when I was told by the flight checker that I was priority boarding. I double checked with him, as I believed I had paid to check in baggage and he said no, I can go on the flight or pay €25 Euro's to check in my luggage. I took his word on the matter and I also asked if he was 100% sure which he assured me he was 100% absolutely was.

When I went to departures and through security, it was only when security stopped me I realised I brought over 100ml liquids with me in my luggage, that was suppose to be checked-in in the first place.

I was very frustrated and upset because many of the liquids were expensive and I brought them because I knew I was checking in my one piece of luggage. Security took all my liquids from me that were above 100ml, which is standard procedure and they had every right to. However, I was left frustrated, as I had wished this was the first thing that popped into my mind when I was speaking to the guy at the check in.

I went to the gate and luckily the guy who dealt with check-in was at the gate desk. Just to reiterate, he told me initially I was "priority boarding" and "non check in". I showed him my itinerary and boarding pass "again" and he then admitted to me that there must have been a fault on the system and owned up to his mistake.

I explained my frustration, which he listened to but wouldn't help me out. He offered to check my bag in, which is what should have been done in the first place and had the audacity to assure me at no cost. But why would it be, when it was a service I had paid for in the first place.

I told him, it's now not fair that I now have lost about £50 worth of goods, to now go through exactly the same process that I should have gone through in the first place. I asked him to honour the priority boarding mistake and let me carry on my luggage onto the plane as a gesture of goodwill. I would have highly appreciated and let this go. The gentlemen agreed with my at the time and spoke to his colleague.

I thought the gentleman organised the boarding situation with his colleague, but him and his colleague had other plans.
So, when I did line up in priority boarding, his colleague asked me to leave without even looking at my boarding pass. Which suggests to me, he discussed with his colleague (the gentlemen) and they decided to kick me out of the queue and made me purposely wait. I was treated like some idiot and was made to feel absolutely humiliated. No one should be treated in such manner, no matter the circumstances or positions held. No one should be made to feel second class or not worthy of ones time.

I asked both attendees for their names, to add to this complaint, but they would not provide me this information. I believe you would have all this information anyway based on my reservation number AZ6NUF. I also asked what their complaints procedure was, to which the gentlemen responded that this is not possible.

I did get into an argument with them when I did board at the end of the queue, because I was so angry and upset. And the gentlemen said to me, I should have just paid the €25 at check in and that this situation is my fault, so what is my problem.

I cannot stress the absolutely hideousness of what was a standard check in and board. Further, how appalling were the attitudes of your Venetian staff.

I went on to write a complaint to Ryanair customer service team. The complaint was similar to this one. They as completely dismissed my complaint and sent back a general email stating their policy on checking in baggage. This was entirely irrelevant as I had paid for the service. Which tells me they didn't even bother reading my email.

I will never fly with Ryanair again, as the stress, anxiety and anger outweighs costs.

As such, nothing as come of my complaint. I have followed up with emails but with no response.

I should have been on Ryanair flight FR1054 from Edinburgh Airport today at 1605. I arrived at the airport at 1430. When I arrived to catch the bus from Waverley Bridge, Edinburgh to Edinburgh Airport, I discovered the seam on my brand-new small backpack was split right across the bag. There was nothing I could do about this, so I travelled on to the airport. When I got there, I checked in. I was taking my bag on board with me and it was bought as an onboard Ryanair bag ie meeting the size requirements etc.

The Swissport staff said to put the bag on the scales. I assumed the female staff member wanted to know the weight of the bag to make sure it met requirements, so I put my bag on the scale. She asked why I didn't have a tag on the bag and I said because I was taking the bag on board with me. I only had that small bag and a handbag. I assume my boarding pass would confirm I did not have any luggage for the hold. The member of staff (who was very, very busy and dealing with several people at the same time) told me I had to go to the Luggage Point to have my bag wrapped in clingfilm as it could not go through as it was ie with the seam burst. I thought this was a strange thing to have to do and wondered how security staff would check my bag when it was wrapped in clingfilm. I paid £10.00 to have the bag wrapped up and then I returned to the same check-in point. The same member of staff put me through as having onboard luggage.

I was stopped at security because staff would not open my bag due to the clingfilm and I had to wait to speak to a member of security staff and this needless delay made me miss my flight, my transfers and I had to pay for accommodation. I have also had to pay for another flight.

Security staff were baffled as to why someone would tell me to wrap a bag in clingfilm and then put it through as onboard luggage, which she did. She said if you're taking it on board you shouldn't weigh it, but she told me to weigh it and I assumed she thought the backpack was too heavy or big as onboard luggage.

Please reimburse the cost of my flight as least - although this will not compensate me for the distress this has caused me and that I missed a day of my holiday etc., etc., etc. None of the categories fit for this complaint.

Ryan air is not cheap airline…its cheat airline
Double check before booking with this airline...they hide many things and they loot you at the airport..pay the ransom or miss the flight
I traveled from Athens Greece to Sophia Bulgaria by Ryan Air and due to internet issue I could not get the boarding pass. At the airport I was denied to travel and was forced to pay 55 Euros to get the boarding pass. This was a big blow and jeopardized my traveling budget too.
I have traveled more than 35 countries with almost all the airlines, but this happened for the first time.
This is clear cut loot and black trick to Ryan air to make money.
It is mandatory by the airlines to provide boarding pass online of offline.
But this was the most bizarre experience.
I have decided not to travel by this mafia and pirate airline who squeeze money from the passengers, which is their right when they by the airline tickets.
I have decided to raise voice on all the platforms against this unfair money squeezing dirty tricks by Ryan air.
I request all members to help me in getting my illegally snatched money by this so called fraudulent air line and please guide me how to fight out.
You may connect with me at: [protected]@gmail.com

Having spoken to your complaints staff over the telephone, they have advised me to raise a case through your online department.

On the 26th of July 2019 me and my family arrived at Carcassonne Airport to collect our hire car that was booked through the RyanAir website. The reference number was ££££ and this included car hire with myself as the main driver and my brother in-law as 2nd driver. I also paid extra money for the extra AXA insurance damage waiver (Ref ££££).

On approaching the counter at Firefly Car Rental I was asked for a £1500 deposit which I didn't have on my credit card. So my wife offered her credit card over and this was refused as the car was in my name. After looking at the hire agreement I informed the firefly employee that the hire agreement demanded an 860 Euro deposit which I offered to pay on my credit card. This again was refused.

The Firefly employee then explained that this was a common error by RyanAir and that we'd have to rent a new car. Having no choice in the matter, we then paid an extra 226.30 Euro to have a lesser type of car as we hadn't budgeted for this inconvenience. What really confused me was that hiring this 2nd car, didn't need either a 860 or 1500 euro deposit.

The information on the agreement states ‘ A deposit of EURO 860 will be held against your credit card for the duration.' This I would have been able to pay on my card but wasn't' acceptable by the hire company.

To resolve this matter I would appreciate a full refund with regards to the car hire and the Insurance costs.

Hi,

I left a bag on a Ryanair flight FR4197 on 29/06/2019 which arrived in London Stansted at 7:30pm from Milan Bergamo. My item which was left on row 11F was a duty free handbag which contained a Barbour jacket, a Dead Sea face mask, iPhone charger and battery pack.

I realised I had left my bag whilst I was on the transit. Once I realised I thought it would be a simple case of letting the cabin crew know since people would still be disembarking the aircraft. It had only been 5 mins since the aircraft had opened its doors. Once I got out of the transit one of the airport staff told me to get through boarder control and speak to the Ryanair desk.

Once I got there and asked how I could get my stuff back they handed me a bit of paper and said it will be forward on to First Flight. Surely there should be a much simpler way to just contact the staff that were still onboard the aircraft with passengers still disembarking. It was a Friday evening so I was told I couldn't call until Monday from the hours of 9 till 1pm. Firstly I work and its hard for me to call them but every time I do, I spend 30 mins calling them for me to not even to speak to anyone since I get cut off before I have even got through.

I have emailed the First Flight Forwarders, I logged the lost items the same evening and heard nothing. Even on their website you can't filter what has been found by most recent date or airport which it was found in. There are thousands maybe more of items which I cannot go through. I have spent hours searching and yet no hope.

I reported it as soon as I found out and have not heard anything since. I tried calling many times but could not get through as I keep getting cut off. I have emailed multiple times and no response. Is this how a company should treat peoples possessions which are so important. I am not sure how anyone has got their lost property back. It is daylight robbery that the airlines and the lost property handlers take away peoples lost property and make it impossible for them to retrieve. This is a breach of human rights. Is there anyone I can speak to or is there anyone that can tell me if my property has been located?

Regards,
Jerome