Ryanair
Reviews and Complaints

Hi, with reservation U162XP using Ryanair my credit card was charged with 224, 42 Eur. For this amount I got receipt (flight). Unfortunaltely I was charged additionally 34, 77 Eur. Please let me know what is this payment and please send be bill/ receipt with details what it was. It is company card and I need to persent all justification for all costs. When I contacted Ryanair they told me that this extra charge was done by car rental and that I should contact you. Please let me know what was that extra charge and please send me a bill/ cost confirmation.

they don't included my checked luggage in Madrid we have to pick up our luggages and check in again because it was it ryanair, we paid 120 $ for each luggage in Miami, and another 40 euros for the other one, but we get the tickets to Bucharest, I never fly so low and expensive like this, and for return is the same fees, you rip off people, and you don't tell exactly what they buy with you if I can I give you -5 stars and bad reviews, but you can, is nowhere to complain only here, hope the people to see it and buy their ticket some other sites, you suck

Dead, Justfly

I recently had a few frustrating and costly experiences with Ryanair. I feel I am owed compensation from your company for my expenses.

On February 21st. 2019, my group of 15 including myself, staff and mentally disabled students were traveling from Standsted, London to Paphos, Cyprus on a school trip on a flight booked through your website. Excited and there early enough to get through check-in and relax after traveling all the way from the United States we were rudely informed that we had to pay $55 per person because we did not check in online. As you can imagine I was perplexed by this information because I had received no email stating such! Not only did we almost miss our flight, which Ryanair attendants at the flight check desk were extremely unprofessional and rude to my whole group and even threatened to make me compensate everyone on flight FR3132 if the flight delayed, but we were taken advantage of and mishandled by your company. I am asking to be reimbursed the money spent on the late check in. We never received an email from "JustFly" or "Ryanair" stating we would need to check-in online or be penalized! It is unfair and unjust! I am asking to be reimbursed the $55 spent to check in each of the 15 members flying. I use "Justfly" often and would love to continue to book flights in bulks, but will no longer book through your site and will tell everyone I know not to book through your site If this matter isn't properly handled.
Best regards, Carissa Boston

I booked and paid for a rental car through Ryanair when booking a flight. The booking turned out to be with Goldcar - agreement ref [protected]. Ryanair have advised me to complain to Cartrawler as that is who they have a contract with.
I arrived to collect my hire car on 20/12/18 and provided all the necessary docs and my credit car. I live in France but have a UK driving license. I have applied for a French one but it can take upto a year. The Goldcar employee at Stansted - Andrew, said, because I have a UK driving license but live in France he could not generate a code to fill in some tick box and could not therefore give me the car. Eventually he said he could only give me the car if I paid £198 comprehensive insurance for the 9 day rental period in order to be sure the asset was protected. I had no choice, I needed the car and paid. I have since discovered that if I had had a French driving license there would not have been a problem ie I would not have had to pay for the comprehensive insurance. I feel like I have been ripped off.

Today 15th Dec, I should be home starting to get ready for Christmas. I booked with RYANAIR and was given the option of checking in on line early but had to book a seat 7euros. Ok I'm traveling on my own, so it does not matter were I sit. I was to check in 2 hours before my flight on line, this being no problem as I only live 10mim from Airport so I had the computer & printer ready just to print out my ticket and waited for the time of 2 hours before flight. Flight leaving from Lourdes- Lnd-- Stanstead 11.40. I got all ready at 9.40 to check in. Again this page jumped up to add my seat at 7 pound. No I thought maybe I will wait until I go to my place of work to say bye and the girl on reception was kind enough to again log on to Ryanair this being 20min later, time now 10.15. No she had the same problem. So of I went to Airport intending to print my boarding pass there. Not a self service computer in sight. I go to check in desk try to explain, she not only was she uninterested but guided my to another girl, who in turn asked me for 55eurs . Of course I refused. Neither did they want to listen. Point being when I looked at the Euro CAA web site due to this matter. It says Airlines are in the right to deny boarding should a person not have right papers including boarding pass. I feel RYANAIR is putting folk already under stress of traveling and in a panic to go ahead and press for a seat even.
I know of this happening to other people as I work in a hotel and the persons ending up paying for a seat even though they didn't care were the would be sitting. SO no never should I have to pay the little bit extra with Air Lingus or easy jet . Its well worth it without all the nonsense with Ryanair. Also Euro CAA should be looking into this for sure as Ryanair seem to flout this lax in aviation.

Tuesday 27 November 2018 - Ryanair Complaint - Appalling Customer Care

I am in a similar position, my husband booked Ryanair flights from Luton to Cork on 17/10/2018 for us to go stay with good friends for Christmas in Drimoleague for period 21-27/10/2018, and for 2 passengers the flights have cost us £489.62.

I experienced a very painful problem with my left shoulder so sought medical help. An MRI carried out on 22/10/2018 diagnosed a large tear to the Supraspinatus Tendon, so arranged a Consultation appointment on 23/10/2018 with a surgeon to discuss MRI outcome and any further requirement(s).

This ended up being surgery and took place Monday 05/11/2018. I was informed post surgery I would be in a lot of pain, important to take regular pain management medication as assists with the healing process. Further informed the rehabilitation process is slow and careful initially over first 3-month period.

My left Arm post surgery is in a sling both day and night for first 3 weeks, then to be reviewed and possible gradual sling use reduction. Passive Physiotherapy also to commence, so assisted physiotherapy, not me actually carrying out movements but therapist supporting left shoulder and arm with both hands and carrying out start of rehab movements process for me (my husband also has been instructed how to carry out passive therapy - he forgot as soon as he got home, so on second physio attendance he used video facility on my Samsung tablet to assist with getting movements correctly and positioning of his hands - if moves/positioning carried out incorrectly it hurts much, I know, as this has taken place after first instruction to memory!

After week 3 (which I am at today), my physio appointment tomorrow will possibly start me at the next stage and this will continue until completion of week 6, this all being well that I have progressed enough to do so.
I have been instructed via the surgeon that due to my illness I am not able to fly for minimum of 8 weeks - more so as I could undo all the good work he has carried out, I would be back at stage 1, in much pain too, along with surgery a second time around not being as easy and complications could come about.

The surgery involved being a section of bone removed from rotator vicinity, the torn tendon is reattached via means of medical gluing to a small plastic plate, the plate with tendon attached is placed/inserted within area where bone removed, 4 small plastic screws attach the plate to bone in rotator area, then medical cement is used for infill and to seal the plate firmly in place - the next part is up to me to do what I have been instructed to carry out/do rehab wise over the next 3 months, then further review.

Upon this taking place and I then knowing the circumstances ahead post op, I applied to Ryanair for a Refund for 1 passenger only, not for both of us booked on this trip. I completed the applicable online Ryanair Refund Form under Ryanair Terms & Conditions Article 10 - Refunds / Section 10.4 Serious Illness. Submitting with this Ryanair form all applicable documentation required by attaching files to Ryanair 'Browse' facility, some of documentation being Surgeon letter stating illness, surgery date, period unable to fly for and .along with all rehab documentation/schedule period involved.
I am in receipt of 'Standard' email only responses back from Ryanair Support Zen Desk! Currently I am now upon submitting my 7th email to Ryanair, it would seem that Ryanair possibly does not refund under any circumstances... even with T & C's in place!

The email I submitted last night to Ryanair, I have stated that I require the following information as a Customer:
1) Please supply the following in relation to Ryanair T & C Article 10 - Refunds / Section 10.4 as to how many official requests in total Ryanair has received from Customers over the past 5 years?
2) From the requested total outcome, please supply the total numbers of Ryanair Customers that have actually been in receipt of a full or partial 'Refund' reference Ryanair flights under applicable area/section specified?

I am still awaiting a response to my email request reference Refund data numbers only!
Ryanair has a legal obligation to keep this information for national taxation and internal claim purposes i.e. Ryanair actually making claim themselves for reimbursement of certain funds under their insurance cover.

I am actually disgusted at what Ryanair is allowed to get away with via Governments and all other Travel Parties which are in place to protect and support us Customers, the Public - we have rights as Customers/the Public, but it would seem Ryanair can get away with murder - they should be fined to the hilt and better still made to comply with Rules and Customer Human Rights - my current situation is totally out of my control and I have to abide by what has been set before me, otherwise I will be back where I started.

I currently have quite a bit of pain, movement is limited (this will become better with time, rehab and I doing what I have been told to do) - I am presently administering pain management relief of Tramadol and Paracetamol, both at the same time, again her hopefully only for a period of time until movement becomes better and is controlled.

Complaint Review advises that Ryanair have stated this lady cannot fly because she is in a sling - well bingo, so am I and have put in a claim the opposite way and guest what, Ryanair have changed their Terms & Conditions to suit them, not to pay out - it would seem a lot needs looking at reference their trading rules and Customers Legal Rights, of which they seem to have none with Ryanair - I hope this airline goes under, especially with Michael O'Leary's latest brain waves he's been thing of: to charge for using WC's in flight, for passengers to carry their own baggage to the plane, to charge for overweight passengers - the man is greedy.

One thing I do hope, is that Aer Lingus or BA can come up with some flight deals to compete with or be better than Ryanair, as these alternative airline services are far, far better than Ryanair's, they also have respect for Customers and it's not a "Cattle Market" situation for flights, along with Ryanair not actually carrying out what you pay for - we had an experience of this when we flew Ryanair for the first time 31/05/2017 from Stanstead to Cork, we paid for Priority Boarding, there was "no" Priority Boarding, there was one massive queue, people were pushing in left, right and centre - foreigners were queue jumping, there was constant last requests for passengers for flights about to depart, absolutely no organisation whatsoever.
My husband and I said we would never fly from Stanstead Airport again - we had plenty of time upon arrival at this airport, had planned breakfast Security side as we usually carry out in a leisurely way, but the queuing took most of our time, nearly 2 hours, we ended up rushing for takeaway food literally at the very last available prior to the main airport ramped walkway to the departure gate - after this latest situation I feel probably far better for us to pay that little bit extra and fly with Aer Lingus, we have used this airline many times since 2008 and their service has been very good.
As for Ryanair's customer service, well it is absolutely appalling and disgraceful - how do Ryanair get away with how they treat the public and much lack of respect they have for their customers, they are only where they are through Customers, but if they continue the way they are going, they are going to go under with one big bang!

Hunt Residence - South East Area

Ref DE428762830 / [protected]

Dear cartrawler
I contacted Buchbinder directly since my booking through Ryanair car hire went to them. Please see the below email trail in respect of an unfulfilled car hire and a request for a refund for the car hire.

Kind regards
Steffi Thorhauer-White

__________________

Dear Ms Thorhauer-White

Since you have paid the rental price for the booking directly to your broker Cartrawler, we would ask you to contact Cartrawler regarding the refund. Unfortunately, we can not refund you from our side.

Please send your demand with our letter, the train and the bus ticket to Cartrawler. They will contact us then to clarify the details.

Mit freundlichen Grüßen/ With best regards

Nicole Friedel

Customer Care

BB_Signatur

Terstappen Autovermietung GmbH

Theodor-Heuss-Str. 71-73
47167 Duisburg

E-Mail: [protected]@buchbinder.de

Web: www.buchbinder.de

Sitz der Gesellschaft: Duisburg, Germany, HRB 25366, Geschäftsführer: Hubert Terstappen
_________________________________

Von: Steffi Thorhauer
Gesendet: Mon 29 Oktober 2018 09:49
An: customer care ; info.berlin.schoenefeld.airport ; Steffi Thorhauer
Betreff: Ref DE428762830

Dear Sir or Madam

I had a booking for a car from Sunday 21.10.18 - Tuesday 23.10.18 at Berlin Schönefeld. On my arrival I was advised that no cars were available. I waited for over two hours and still no cars were available. No management was available to support staff or answer my questions /queries around a refund. I was instead given this letter - see attached. This is a standard format and didn't quite reflect the situation. I was advised that no other letter was available.

I am extremely disappointed by the service and am unlikely to use Buchbinder again. I would appreciate a full refund for the booking as I was never able to use a car. I instead used the train and FlixBus for my journey from and to Berlin at an additional cost of £52.24.

Staff on duty were appreciative of me making alternative arrangements as no doubt the long queue of unhappy customers was getting bigger. The standard letter I was provided with suggests that the cost of another car hire would be covered. However, given no other hire service had cars available, I request a full refund of the booking.

I would appreciate your assistance in the matter. I can be contacted on this email or on [protected].

Kind regards

Steffi Thorhauer-White

Sent from my Xperia XA1 on O2

I recently booked carhire for Dublin airport but wen I got there man told me I disnt have car to pick up there after gettin up on email he said car was in diff country in karkow Poland I booked flight an carhire at same time . Since cudnt get through to rynair at pick up at airport my cousin cAme 4 hour drive to collect me . When I finally got home I called to complain an get refund An man on phone said there was a car in Dublin an also a car in Poland for same date 8/8/2018 . I applied via link man emailed me to get my refund an then today I re cieved another invoice for carhire for 10/08/2018 for £50 for non collection I have really been passed from puller to post an several charges just keep happening which is so frustrating wen can't get issue resolved . Then for more charges it really is a joke thank you so much

It is the second time I become the victim of deception by the crooks. The first time, two years ago I rented a car in Girona, Spain, via RYANAIR CAR HIRE by FIREFLY CAR RENTAL. The fraudsters there charged me with 250 E to buy a full insurance of the car, saying 'that it is mandatory in Spain for car rentals and if I did not pay it I could not get it, losing the 190e I had prepaid. Then, after 10 days, they charged me with 50e further claiming that the car smelled smoke even though neither me nor my wife are smokers.
On June 5, 2018 I visited Malta where my friend rented a car for me via RYANAIR CAR HIRE scammers. The flight was delayed at RYANAIR's fault. As a result, I went to get the car from the desk of BUDGET late. After they hod the amount of 1531e, from my VISA card, as guaranty, I was charged 25 more for late arrival. At the same moment I call RYANAIR CAR HIRE who told me not to pay that money. But when I refused to pay the above money to BUDGET, they in turn refused to give me the car. In a new telephone conversation with RYANAIR CAR HIRE they told me to pay and I would get back the money I was illegally asked when returning to my country. In my new phone call with them when I came back home, they asked me to fill in a complaint ticket and in reply they told me that they would not give me back money because I had to call BUDGET and let them know about the delay of the RYANAIR's plane
Tips: 1. Do not make any transactions with the fraudsters of RYANAIR CAR HIRE The low prices they give are "cheese in the mouse trap" and then you pay double and more while they say they have no responsibility.
2. Before you make any transaction through the INTERNET, read carefully all the evaluations (reviews) of the victims of the thieves and the scammers.

I came across this board & in as much as I really cannot be bothered about ryanair.
I do care about people as a christian.
My phone was left unfortunately on ryanair fr 2068 from palma to dublin on sunday 3rd june 2018.
The flight was delayed and I had a connecting flight!.
Since it was tracked, was certain it was a simple reconnect.
My phone has travelled back and forth, voicemail changed from english to spanish.
I know my responsibilities towards my possession.
But it is a total shame & disgrace that ryanair lacks no service and would never fly with them again.
I have emailed with all the details, don't bother calling as you are just rushed off.
At least excess baggage in dublin still cared and shout out to marissa for excellent customer service, but how can they return it when it is still on the plane.
With all the details emailed... Conclusion today is that never leave anything on ryanair... Tracked or not.
Shame on ryanair.

After queuing in a long line, at Fuerteventura airport, to put my case in the hold..I unfortunately felt very faint..I have a long term chronic illness anyway so I told the Ryanair check in girl Rebeka...she phoned for assistance and a wheelchair. In the meantime she saw my case was over the required limit, which I accept was an oversight on my part. Whilst in the wheelchair I was taken over to the Ryanair office to pay €70, I was abandoned there for approximately 20 min as the staff didn't see Mr behind the customers being dealt with. I had not been given water and felt dehydrated. I was frightened I was going to collapse but Ryanair managed to take my money. I managed to get onto the plane where staff were pleasant but lackadaisical. They told me twice that assistance would be waiting at the other end..of course it wasn't. .I walked passed the cabin crew with a bag and not one offered to help me down the stairs to alight the plane. ..It was a very unpleasant and traumatic experience. I will never fly with them again and would recommend people fly with alternative airlines.

I have booked a car reservation in Italy via Ryanair (ref. IT838551800) and when I was going to take the car, they (GoldCar) told me that my credit card was not accepted. So I have been for 2 weeks without a car that I already paid!
I have to call my relatives to take me from the airport, ... very embarassing!
So I ask You for refund for a car rental that I haven't used, but I already have paid, with the credit card that has not been accepted by the car renter.

Pasquale Piccinno

Ref: refund amount retained on credit card.
Car Hire Voucher booking number ES779644400.
The Damage Refund Insurance Policy G001ROUES779644400/18.08.2017
Contrato [protected]/12.09.2017.
PIRLOAGA SORIN
The problem is that the total amount paid does not correspond to the amounts provided in the rental agreement and the insurance policy.
1.The Car Hire Voucher booking number ES779644400, at Payment is specified:
Total cost : 66.27 eur
Payment received : 112.69 ron ( 24.64 euro)
Payable at counter : 41.63 eur
2.The Damage Refund Insurance Policy G001ROUES779644400/18.08.2017 is specified
Total amount : 170.32 ron ( aprox 37 euro)
Total amount to be paid : 66.27eur + 37 eur = 103.27 eur
The amount of 61.69 eur was retained on the credit card on 18/8/2017, explanation CARHIRE IE 61.69 EUR.
We paid amount of 108.57 eur at the counter, Contrato [protected]/12.09.2017.
Total amount actually paid : 61.69 eur + 108.57 eur = 170.26 eur.
From the calculation, I understand that the initially retained amount of € 66.99 is to be refunded.

My complaint was made also because the type of car stipulated in the contract was not respected, which caused unpleasantness, not just the attitude of the employee.
I look forward to your point of view on these issues.
Customers service GOLDCAR respond: REF GAP Comentario : 1424801 / Bono Agencia: ES779644400 ae
(The cover that you purchased with the intermediary agency is a private agreement between you and Cartrawler therefore Goldcar haven’t resposability about that.)

Sorin Pirloaga( [protected]@yahoo.com)

Our clients had their brussels dublin cancelled with ryanair, they had tio buy tickets on Aer Lingus and are expecting refund of those tickets

Booking Reference: 2HDHS2

Date: 15 September 2017

MISS AGNIESZKA SROKA

Thank you for booking your flight with Aer Lingus.

This is your booking confirmation, passenger itinerary and receipt email. Please review the passport and visa information before travel.

Passenger(s)
MISS AGNIESZKA SROKA
MR NEIL DURRANCE
Flight EI0631 - Mon 18 Sep 2017
Departs: Brussels (BRU) 10:10
Arrives: Dublin-Terminal 2 (DUB) 11:00
Status: K/Economy Class CONFIRMED
Operated By: Aer Lingus
Seats: Book seat selection

Bags: Book bags

Other Information
Frequent Flyer No: [protected]
Where applicable you will receive separate booking confirmation emails for third party bookings.

New checked bag policy for flights within Europe effective December 2013

Applications for tax refunds are subject to an administration fee. Details on Passenger Information, Fees and Baggage Allowances >>

Ticket Numbers Issue Date
[protected]-[protected] 15SEP
Details Fare p.p. Taxes & Charges Total
2 Adult(s): EUR 149.99 EUR 44.00 EUR 387.98
Total Amount EUR 387.98

Admin Fee: EUR 16.00
TOTAL EUR 403.98

The ''Total'' figure above is a cumulative amount applicable to your booking reference to date and is not in addition to what you paid for your original booking. Please note this does not apply if you have only held your booking using Pricelock or Deposit payment options.
Last Payment Visa

Restrictions/Endorsements
NO RFND/CHG FEE APPLIES
CXL BY FLT DT OR NO VALUE

Advance Passenger Information (API)
Travel to the USA, Canada, Spain, Portugal, Czech Republic, Turkey and the UAE require the compulsory provision of Advance Passenger Information. If you have not already, please add API to your booking here.

Electronic System for Travel Authorization
In addition to adding API information to your booking, all passengers travelling to the USA under the Visa Waiver Programme (VWP) must now apply to travel under the VWP online.

If you have purchased insurance full details of your insurance policy will be emailed to your email address from Allianz Global Assistance. If you do not receive it or have any queries regarding your policy, please contact Allianz Global Assistance Customer Service. Their contact details can be found via Plan & Book > Travel Insurance link on aerlingus.com.

New Checked Baggage Policy for flights within Europe
You can now choose from 4 bag products to suit your travel needs, book today and save on airport baggage rates.
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On the 7th July 2017 I made an enquiry/search for a return flight from East Midlands UK to Lanzarote from the 4th to the 18th August 2017, for my 15 year old son and myself.5
The system came back with the price £216.28 with RyanAir which I selected and I added cancellation insurance of £15 making the total £231.28. There were other flights offered at over £500 but it stressed the RyanAir one was by far the cheapest and being honest, it was by far! However, what was not made clear, at this point, was the the fact that the offer was a one way flight only and at no time did the system clarify this was the case. I booked it and paid the full balance and then went to the trip adviser site to book my accommodation which I had reserved but had not confirmed, as I wasn't sure I could get a flight. I now left both sites eDreams and Trip Advisor as my bookings were safe and my holiday fully paid for, or so I thought. I was going to return later to firm up other matters such as transfers, insuance and baggage as well as check in.
I received my ticket and confirmation previous but I did not care to look at it then because I was not ready to deal with all the other matters.
When I later returned to do the other matters after a prompt from RyanAir to check in. I discovered that I in fact got a one way ticket so I thought I was going mad! Once I thought about what had happened and recalled the chain of events that evening, when I searched and made that booking, I then realised and remembered how I was mis led. As far as I am concerned, what had taken place was a very underhanded method of phycological "ram marketing" where I was hurried into taking that price which was labled as the cheapest and in red print along side at the same moment was a statement saying only a few seats remain at that price! Obviously I took that option but as I say only found out later it was a single ticket. I tried to get redress by contacting customer services to no avail they kept coming back with under that booking reference and email address they could only find a one way booking, OBVIOUSLY! I contacted your supervisor/manager who promised to email me her name and reply address, together with a link to this complaint site but nothing ever arrived. In the meantime I had to secure a return flight which I have done directly with RyanAir.
You will have gathered, by now, that I am far from satisfied and that I intend to escalate my complaint to receive full satisfaction, as I do not apprciate your under handed methods

Michael J Fedeczko

I left my purse on a flight from Rome on Tuesday, 2nd May. As soon as I got off the plane I went to Ryan air customer service desk, where I was handed a piece of paper with contact details for first flight - the company that handle lost property.

I emailed them with a complete description and contents - DVLA licence was also inside my purse - no reply 48 hrs later. Took me a whole morning to get thru to them on the phone - the phone just rang on and on - only to have to repeat everything again which I had wrote in the email to a lady with a strong accent who I had trouble communicating with!

I was told to ring back the next day - I rang back again at 14.15 from work and promptly received a pre recorded message to say that the office was now closed - but the opening hours message says Mon- Fri 9.00am to 300.pm! It has been a total nightmare.

The lady at the customer service desk at Stanstead was unhelpful and didn't really care about my dilemma. I am extremely upset about the whole thing and disgusted with first flight who have messed me about like nobodies business!

Will I get my purse back - I don't think so as I can't even talk to them. I shall not be flying with Ryan Air again.

I made reservations for flights with cheap air for chania crete on Ryanair. My flight from U.S. was delayed I had insurance and I notified cheap air about rescheduling my flights they charged me 177 euros and cancelled all my flights. Which I did not discover until my sister and I tried to pick up our boarding passes in Athens airport. I had to pay an additional 400 euros to get on the airplane to get flights to chania an back I have copies of all receipts an turned them over to fraud department.

I used RyanAir many times and up until now I didn't had any issues with them. But my recent RyanAir experience was terrible and I doubt that I'll ever use this airline again. I had an issue with my check in luggage and I was expecting them to help me. But RyanAir employees were very rude and impolite with me. I was treated terribly!
My luggage was too heavy and I wanted to take out some things and give them to my friend who was there with me. But they did not allow me to get my luggage! They said that I have to pay extra for overweight and that's the only way out. They did not give me any chances! What is the meaning of this? RyanAir used to be great but not anymore.

30/10/2016 - FR2829 - Tarragona to Charleroi
We left our coat (silver puffa with fur collar) on board and shortly realised after, we couldn't return to go and get it as they are one way doors. A friend (who didnt know it was my coat) of ours was the last to leave the plane and he was offered it. therefore one of the plane crew must have taken it as no other passenger took it. We had to report to the police. we are very disappointed in this company as it should have been handed to lost and found.

I'm very disappointed with RyanAir and will never use them again! They almost ruined my flight. They said that my had luggage was to big so I was not able to take it with me on board. But it was not big! Some other passengers had even bigger bags and no one told nothing to them. So I had to call my brother, and ask some airport employees to find my brother and give my bag to him. The whole thing was a mess, it was a complete nightmare! The worst flight I've ever had!