SafeLink Wireless
Reviews and Complaints

I have never been treated so poorly by any company. What a rude female. She should be fired! I am on hold with a safe link wireless agent. She left me waiting for a manager and never return to say anything to me. I am still waiting I could hear everthing in the back ground so I know she was there. I kept saying hello she wouldn't say a word. And now I can't hear anything. She put me on mute I guess and will not respond to anything I say. I have been on hold for over 20 minutes. What a great company. Not! All this for a simple technical question. Shame on Safe Link Wireless.

Applied June 1st 2018. Never received phone! Cannot call customer service, or doctors or pharmacy that delivers my meds! I am disabled! I need a phone! I cannot afford one! There is apparently no other way to contact SafeLink about my issue! No email! Tried Chat to no avail today! From Daisy to Isidora and finally Luis the Manager! Nobody could or would help me! Kept saying I had to call. To which I responded I could not call without a phone! I have no friends or family member to use their phone! There are no pay phone in my area! My only contact is through the mail or online or email! This is the reason SafeLink exists! For people like me! But they are failing miserably!

Had safelink plone 2 years worked 2 months at diffrent times Call them need some information and send me a reaply every month at least 6 times so far each time takes 5 6 weeks to received send and never hear back call again need to reapply again did so today after doing so 5 weeks ago when I send everthing I could think of birth certif drivers mariage USAF discharge Elec bill SSI card oh about 10 items. I am going to get it fix sending Trump a letter

My father is 74 years old and depends on his safelink phone to stay safe and get ahold of people, due to being retired and on a fixed income. He lives deep in the country, alone! He has been trying for two months to get his service restored, no minutes have been added. I have tried to call and get ahold of someone to file a complaint against safelink because people depend on their free government phone when they cant afford a cell phone bill. I'm extremely tired of not being able to get in touch with someone, my retired father has been promised for two months that his new cell phone was on its way and nothing has happened! If someone from management sees this or someone from the government see this please give me a call this is ridiculous! Thank you Tracey Perry & James Perry [protected] or [protected]
[protected]

Hello,

My name is Adam Brady, [protected].

I noticed that my phone service was cancelled with out notice.

I called your customer service number 5 times without receiving a detailed account for the service being cancelled, only that it was done by the State of Arizona. I checked with the state police and the department of economic security, none of these agencies knew of what I was talking about.

I was instructed by a voice command to turn off my phone and turn it back on again and the situation would be corrected. That did not work.

I suggest my service be reconnected or I will file a detailed complaint with the United States Federal Communications commission. I meet the federal guidelines of living at a "poverty level". I am currently unemployed.

I can be E-mailed at:

[protected]@gmail.com

Adam Brady

My phone number is [protected] it is with safelink through tracfone. I have been trying to verify my eligibility with you since April of 2018. I have submitted my proof via cell phone texting, emailing scanning and downloading and finally regular mail. In the meantime when I have had the funds I have purchased minutes through tracfone. Then after 30 days my minutes disappear. Yesterday I had 200 minutes and today none. Those minutes cost me over $20.00 and I have had to add them a total of 3 times. I don't know what else I can do to get my phone back on. I am currently on the phone with Mark at Tracfone I have been on the phone for over one hour today trying to remedity this problem. I am currently holding for a supervisor, the last time I was on hold for a supervisor I was put back out in the que for customer service. Please help me I want my phone turned on today. I feel it is with urgency that someone look into this problem. The last proof I summited was through regular mail which I mailed to the given address of safelink wireless p o box 220009 Milkwee, Orgeon 97269 over 23 days ago. I mailed my proof of income which included my letter from Soc. Sec. Disability, a copy of my tax return from last year. Everything had my cell phone number on it along with the enrollment ID # which is [protected]. my address is 1100 Lore Ave. #207 Wilmington, De 19809 my DOB is 10/01/1960

It has been two months of numerous calls, emails, text messages and long (sometimes 40 minutes or more...") telephone conversations with Customer Service Reps that seems to have a scripted message for everything without solving the issue at hand.
They keep telling me that they need proof of benefits, of identity, of physical address...

Followed their webpage instructions:

1. Uploaded documents to their webpage...when it works...almost never works.

2. E-Mail documents - most of the times I get error messages from Safelink or my email provider:
- "No enrollment Number" - when it is clearly the only and first thing on the subject line"
- "Email has no proof attached" when the message (I sent copy to myself also) - when it's clearly there.
- "Message not delivered"

3. Fax all documents requested to the number published on SafeLink Webpage [protected]) Cost $12.00 USD.

4. Sent Certified Post Office Mail. Cost $12.00 USD.

...and they want me to send it all again? What?

HOW CAN A COMPANY BE SO INCOMPETENT AND HAVE A FEDERAL GOVERNMENT CONTRACT.

I was re-certified in March for my Safelink phone.

My due date was February but having a fire in my rental house before that forced me to have to move, and the trauma made me forget to change my address with you.

No problem; just re-apply, right!

However, I have been forced twice since March to recertify for my phone service and after recertifying online last Monday, and faxing my SS Disabilty Verification letter within 5 minutes of the online certification that same day, I have YET to receive my minutes this month.

My recertification was approved on 09 March 2018, according to your records.

Upon re-certification in March, I was told I needed another SIM card. I did not get it for for four weeks, since my sister was in the hospital in Arkansas and I went there to support her (car accident); I got the SIM card in late April and installed it first of May. Since I did not get the SIM card before I left out of state, I had to wait until I got back (most people understand a family emergency supercedes worrying about a SIM card being received).

After installing it, I was told to reinstall my OLD SIM card, which I did. So I went over a month without service because you wouldn't simply re-activate and use my old SIM card; but asked to use my OLD SIM card after I got the new one!

I also did to get my minutes in June of this year; I had to re-certify online again; only at the end did the person realize that I was already certified for the year; which I kept telling your CS person over and over for an hour! They then put my minutes for that month on my phone.

AGAIN, this month, you have refused to give me my minutes; telling me that I had to re-certify.

On Friday, 06 July, I sent my application printed from the website (with my name and address already filled in), a copy of my CDL Class A license, a copy of my Social Security Disability letter with my 223 Straight N Narrow Road address on it, and a cover letter by fax.

Since I didn't have my minutes again for this month by Monday, 09 July, I called to find out where my minutes were. I was told that you ignored my complete faxed application sent two Fridays ago and I would have to recertify by phone. I told the CS person that I had to go through this crap in June; I was informed that there was no record of this.

My friend, Mark Harmell, loaned me his phone to call you and get my minutes in June; he sat and let me take over an HOUR trying to get my minutes from you on his phone.

Juanita, the front lobby lady at Campbell and Battlefield Burger King, listened to me yell and rant on the phone while I was trying to get my minutes in June..she kept telling me to "Relax" and everything will work out.

Anyway, last Monday (09 July) I recertified online with your worker and immediately faxed a copy of my Social Security Disability letter to the number given me.

I DON'T HAVE MY JULY MINUTES YET!

A copy of this is being forward to the Attorney Generals' Office along with a copy of my Social Security Disability letter I have been using to recertify with your company.

Since this month is halfway over, I expect the remaining minutes this month to be forwarded to next month, along with my August minutes as well.

I do not have a way of going online to get an updated copy of my Family Services letter, so I switched to my Social Security letter instead. Both are supposed to be accepted by your phone company

I have a copy of my "continued Food Stamp" approval letter which I receive every month, which also lists the SSDI amount I receive every month on it. I am also giving the AG a copy of this letter.

I am tired of this crap ever month of not receiving my minutes! I should not have to recertify until March of 2019.

My father decided to pay for the $15 unlimited call plan as I was running out of minutes due to an influx of doctor appointments and calls. My mobile data stopped working, after being on the phone for 30 minutes, they fixed that issue. The following day, the minutes I had just purchased had disappeared! I had to call customer service 4 times! 3 times I was hung up on or left on hold for over 30 minutes without coming back to respond! They are supposed to check back every 2 minutes to let you know they are still there! Then the 4th call, a SUPERVISOR actually activated the call without saying a word, kept me on the line for 30 minutes, then kept pushing buttons in hopes of me hanging up! I knew what they were doing, as I used to work for Straight Talk. I just calmly said "I'll sit here all day and let your numbers go to s$# t." Then they transferred me back to the beginning! This was after 2 HOURS of the runaround! I was furious! All of this happened because of their "fixing" of the data issue and I'M the one that's being put through the ringer! HORRIBLE customer service! I can finally make a call, but I'm getting the pop-up I was getting when I couldn't get data again. Smh I was better off with the free service.

Ive witnessed and others witnessed your sales reps are taking the costermers information and then denying them a phone when costermer is knowly they are able to get a phone and the sales rep. is keeping the costermers phone for there own personal use. Long Beach ca on the 29th day june ..location on Aneheim Street...also on the 28th of June ..location ..City of Wattss on 103rd and Centry at county building location.

It is at least 6 month I am not able to make phone calls. Each time I am trying to call my phone showed a notice net work is not available or emergency calls only or failed call. Each time I have to ask people let me use their phone to call safe link support. Each time it is fixed for one day only. Normaly it is considered I have a phone service but really I do not. It never works. Is there any option of resolution?

Can't hear when someone is calling.. Letters A, L, N some times wont work.. Changes wallpaper.. Hangs up on people.. When texting won't pull up contacts.. Makes calls by itself.. When trying to erase the curse goes the wrong way types random letters. They dont want to fix this. I need a phone that works. I live by myself and it's lifeline . This my 2nd time reporting this. I also called 5 times.

been with safelink for over 5 years last week I didn't recertify because I always had no service an rep told me to open a window or go outside an find a signal I am disabled an what if I fell or had a heart attack how could I go outside so I asked my service to end of month after using my mins up give me I had 298 mins left but the cancelled my service an phone now have no phone to use I reported my problem with no service an no response but will check it out but continued

Never had any problems getting recertified for Safelink lifeline service until April 2018. I got a text message from safe link that I needed to provide documents to continue using service. I called CS and asked what docs were required and what they were asking for was very personal. I advised that I'd been a victim of identity theft in a recent tax return. So would send them the docs with only the last 4 digits of my SS #. They said fine, so I sent them the same day via text msg. Approximately 7 days later my phone was cut off. I called CS again and was told my account was cancelled and I had to reapply. I filled out the application and sent more documents. I waited 10 days and nothing was done. I called CS rep again and asked why denied. They never really explained it to me that made sense. I applied a 3rd time using CS rep to fill out the application for me, since obviously I was doing something wrong. Sent in documents again... denied because I made 63 cents to much above poverty level. They blamed it on new government rules. The rep stated I could never reapply for lifeline services and that there was nothing left to discuss and he hung up. Not satisfied with this, I called CS back and got a different rep.. She stated she would help me submit yet another application for service. Very nice gal, but am I going to get my service back after the 4th application? I have to wait another week to 10 days before I know. Safelink wireless CS sucks and half of them don't even know what their talking about. Some are so rude. Don't they have a training class for CS and shouldn't they all be on the same page? Plus I know customers are hard to deal with when upset, but they should be trained to handle that too. Hopefully I can get my service back. If not I guess I'll find another service provider at an affordable price.

I have been trying to get a safe-link phone for over six months now... Today... After supplying all needed information to them... I get eight separate envelopes in the mail, that all say the exact same thing! "immediate attention required", same date, same everything... Eight separate envelopes... That's just crazy!

So I call the 800 # and talk to this sorta/kinda english speaking person and try to explain my problem... He didn't have a clue! He told me he had my food stamp #, which was required to get the phone... Then told me I would have another packet of mail within 7 to 10 days, with the same information, that I already gave to them! Wtf?

Has anybody else, had this kind of treatment from these (I don't want to call them [censored], so I wont) people, and how did they handle it?

Can't hear when someone calls, voice mail does not recognize the numbers, when calling someone have to do it twice, won't answer calls, changes wallpaper, won't pull up contacts. I've called 6 times. They reset the phone. Nothing changed. I was Hung up on. Rude people. I want a new phone, this phone can't be fixed, My next thing to do is to complain to the BBB & USAC. [protected]., I have no way to call if I need someone. I live alone. This is my life line.

Safelink wireless is absolutely demonic. They train their employees to be demonic as well. Either you guys are here to help low income individuals, or its just another way to keep up with the class of folks in the world who are wealthy or whos not. Get real, step into the light and out of the darkness safelink. Stop being evil because this is not your world, of course, as we know this world, everything in it, and the fullness thereof belongs to our lord and savior, jesus! Yes, satan, you lose and you are the biggest loser to be and will ever be.. Be careful safelink because jesus is not playing. You take minutes away from people whos not even exceeded their minutes, but you say that you are for the people? What if it was an emergency, someones child was sick, or someones grandmother fell and they need to call 911. Just stop it safelink, the government, and all! I pray for you all's mercy because you are going to need it. It is already hot enough on a hot summer day, so why send your souls to hell just because you can. I'm sure that you all have children, grandparents, etc. Just like those minutes are free, so is salvation! Get it together because it is obvious that y'all are not thinking wisely at all. I plead the blood of jesus over our world, the government and their children, families. Satan you lose, lost, it is a wrap, done, over... Get that in jesus name, and all of you demonic folks should thank god, jesus, the holy spirit because the only reason you have the little power that you do have is because of jesus! You silly rabbits!

Since December I've been try to get my minutes taken around in circles for months just to get my minutes. I've done everything right on my end but everything time I call it's another problem and another 30 days I have to wait. Since Dec/Jan and I don't understand why I have to go thru so much and why it's always another excuse as to why I can't get my minutes every time I call something happens where I have to wait 30 days and I'll call back in 30 days and then somethings else happens and I have to wait another 30 days.im really frustrated with all this back and forth I just want my minutes

I am a friend of Melissa Johnston who number is [protected] who phone is being cheated out of minutes every months. 04-02-18 Melissa but $12.00 on her phone for 500 minutes and they are go today 04-03-18. Today I paid for 30 day unlimited minutes and have called many times to see why the money is still not on the phone. They also refuse to let me speak to a supervisor. I have paid for minutes and have not gotten them.

This company is the absolute worst. I called weeks ago to replace the phone they sent me after losing it, only to be told I am "not eligible" for such, not even paying for it. I then asked to be taken off their service if they would be acting this way only to find out days later that they did not do such, and that I was still in the system. The employee I spoke to this time was rude and even stated she was a Manager, which I found hard to beleive since I'm sure such would not answer any random phone calls to their company. The employee in question neglected to specify why I was still in the system and would not tell me why I couldn't replace my phone other than "it's a system decision, " whatever that meant. She then hanged up on me as I tried to have her explain further this confusing manner.

Calling again, I got to a Supervisor whom I tried to complaint about the previous employee but he stated complaints can't be handled over the phone because they don't have that option. He goes on saying I have to weite a LETTER to their phyisical address about it. This made no sense whatsoever, why do they have a customer phone number if they want anything written on a letter. I asked to be off their enrollment plan for good and made sure they did so this time. I hang up and called again to ask for another Supervisor or higher that could explain this rude, bizarre behavior from this company, being that now it seemed I am not allowed to even complain about it. This other Supervisor goes on stating the same thing about refusing complaints over the phone and even adds since I was no longer a customer, that I had no "right" to set up a complaint of any sort. Again this made no sense, being that if I were a new customer planning to enroll and was treated rudely, would that supervisor say the same thing about it? Ridiculous.

I do not accept this kind of treatment, especially since I am disabled and live on disability with barely anything left to survive each month, this is supposed to be a lifeline for those in such situations and low income, but they act so uninterested and seem to be afraid to take responsibility for their rude actions towards the customer. I will NEVER again sign up for Safelink Wireless and I advice anyone else to completely avoid this company.