Safeway
Reviews and Complaints

Purchased this product on Pacific Avenue in Stockton California. Cake was missing strawberries. tasted freezer-burn and or old this cake was unedible. due to not knowing why it tasted so bad and I was extremely unsatisfied with your products. Attached you will find three picture of bar code, cake, and package in which it came in. I did ask the bakery worker about the cake because the cake was much smaller than usual she said thats how there are. But i buy them offten. She just walked away :

My main concern is the faulty freezers! Please look at my enclosed photos and I'm sure you will agree that it's nasty and unsanitary! This has been the case for more than 30 days. TOTALLY UNACCEPTABLE! Also, I have had to return 3 watermelons and a bag of kale because they were rotten. UNBELIEVABLE! If this is not corrected, I'm reporting to health department and local news!

Safeway needs to advise customers of donation requests. I was at Safeway Lalor VIC, and when l finished my shop l was asked do you want to donate to the farmers, being unaware of the request l said l would donate next time. The check out lady worker was very ubrupt with me after this! she made me feel bad! If Safeway gives customers a notice of the intention for donations, there would be time for the customer to organise how much they can donate! I felt put on the spot, with out notice, and left feeling bad, l had no time to think about what l could afford to donate!

Hi I would like to make a complaint about the Safeway driver who was dropping of at mccols as I was taking my 2 year old to my mums car when the driver didn't put the brake on the trolly and it fell of the truck just missed hitting us I would be grateful if this driver would get some health and safety in place as it has really shocked me if it had hit us any more information on this would be grateful thank you very much

I use the Just for You program, emailed to me by Safeway, and some items do not ring up at the Just for You promised
discount. An example is on 8/7/18, when I went to check out, Boca (advertised as $3.03 each on my Just for You page), was full price of $3.99 each. Therefore, I did not buy them (5 packages).
This same thing happened, with Boca, a few weeks ago.

On my Just for You page, Safeway Select aluminum foil was offered free. I chose the cheapest foil (I believe it was $1.29),
and it did not ring up as free. You oftentimes don't designate which items, when there are several choices of the item -- especially toilet paper -- that are Just for You. i.e. Cottenelle, six rolls or more, Mega, could be 6, 12, 18, etc.

Being on a tight budget, these things matter.

8/8/18 went to the Safeway store #215 at 377 Keahole Street, Honolulu, HI. 96825. i went there to order a maki sushi roll. The rude short asian gal working for AFC SUSHI (vendor) with pink hair named Myra has zero customer skills and should be removed. She told me she needs to know the exact name in order to make it. There was no flyers, nothing posted showing pictures, no brochure showing prices, bulletin board etc. I go on telling her that "i"m not japanese, so how can i tell you the name if i don't know?". She ends up making a sushi roll and said its futomaki. I asked her what was inside, no response. She hands me the container of 8 pieces. There were 2 pieces of my sushi on the board. I told her i wanted those pieces too. She said all i get is 8 pieces. She said it goes to the next customer. That's hogwash cause they make it as they order it. I then tell her "why didn't you cut the pieces bigger then." No response. So then i said "your probably going to eat it yourself". Then walked away and reported her to the store manager. Myra shouldn't be treating any safeway customer like this, let anyone. Safeway doesn't need negative people like this working in there store, especially a vendor.

The store in Mesa, AZ at Lindsay and University is a total disaster. The freezer in the deli was not working all the food that is supposed to be cold and frozen was not. I was there a year ago and the health inspectors were there inspecting the meats. The produce section was out of plastic bags all except for one roll. The other dispensers were totally empty. Plus, the bagger told my cashier that he didn't feel like bagging groceries so left me hanging and wanted to let me bag my own groceries, until I spoke up to him and reminded him that it's his job! This store seems so constantly be unorganized. It seems like they do not have proper guidance. They need management that actually monitors the employees, because they are definitely not keeping up with what they should be doing, or acting politely.

I was disappointed to find out that a prescription I dropped off on a Wednesday did not get ordered until Friday which meant I received it the next Tuesday.

Safeway staff were not interested in my sense of urgency and did not offer to call other Safeway pharmacies.

When I picked it up today, I was greeted by Pharmacy Tech named Caroletta who went above and beyond to help me not experience a delay in receiving my medication again. She had a solution to my problem and made recommendations that will help me receive the medicine in a timely manner.

I went to buy food this week and every week I always buy avocados, the price now for avocados is $5.00 for 4 avocados and when I checked my receipt they charged me $ 10.00 instead of $5.
I can send a copy of my receipt and I still have the 4 avocados in the bag.
My receipt says that I bought 4 large avocados when I bought 4 regular avocados for the special price of $5.00
Please, if you can correct that mistake, I frequently buy at Safeway, since I do not like the Safeway store that's close to me, because I don't like the people that works there.
This is the reason that I shop in this store at Ocean Beach Hwy in Longview, Wa.
Couples times a have an incident like this, once with a donuts, second with the ice cream but this is the third time.
Thank you.
Nichole.

This rude African American woman rang me up, started at me waiting for me to awkwardly reach over the divide and bag my groceries. Calling me lazy. When I did not, she repeated the insult calling me lazy a second time and when I dared to retort, she then physically threatened me saying "oh you better be glad I'm at work"

Do you train your employees to insult and threaten customers? Do I have to start carrying pepper spray and a stun gun to feel safe in your store? Or do bring this to the media, social and local news? No one needs to be accosted and feel unsafe while shopping for food. I expect your immediate response.

Walt Horat [protected] [protected]@horat.net

This deli has the worst customer service. Nobody greets you and they walk right by like they don't want to help. Nobody smiles and you can tell they do not get along. Today several of us customers discussed this as we had to wait for 2 girls to assist us while the other 3 ignored us. This is not my first complaint about the deli and quite frankly I do not understand why it has not been addressed. Maybe the folks at Safeway on Meridian can train your management and staff because they work as a team and care about the staff.

Yogurt was dated a month old. Carrott sticks I bought were slimy. Spinach leaves some of the leaves were bad already. Very disappointing. Receipt was badly faded. Didn't notice that till we got home. Or I would have asked for a new one.We live 30 minuets away so don't want to have to drive back for that. Won't by yogurt or produce here anymore! Gross!

Hi!

I bought what appeared to be delicious looking steak. Looked like a great deal! I brought them home and turned them over only to be greeted by fat. Lots and lots of fat. I trimmed it off and my delicious looking steak looked like bite size steaks. Once done trimming, I realized I had more fat to steak ratio and was highly disappointed and highly irritated. I wasn't aware I was buying fat. Not steak. I decided to put all of the fat on a 10.5 inch tortilla and was blown away. There was so much fat that I couldnt even roll up the tortilla! How the heck would I feed my family of 4 fat?! I understand when buying meats there will be some fat. I bought 2 family packs of steak. Safeway ever so cleverly hid the fat by putting the delicious looking steak face up and hid the fat underneath. Next time I will bring a knife and trim the fat before I leave so I actually pay for what I can eat!

I was shopping at the Safeway on 41st and Colby in Everett Washington 98201 I was overcharged for 8 Gatorades I had bought and did not get my just for U price of $0. 49 when I went back to the store and asked the manager for and showed her my receipt and everything she told me that she had over they were over-charging me but she refused to return my money that was overcharged that is theft I want to know what you're going to do about her stealing from me it's not acceptable why are your employees allowed to steal from the customers

I love the Safeway in Deer Lodge...but it's ALWAYS the DELI that has problems! They overwork the DELI people first, and they can't do EVERYTHING by themselves! Then you have a certain manager that does NOTHING! I bought 2 DELI sandwiches for $6.99 today & the DELI person wrote it all down & it was picked up & imagine my surprise when each sandwich had only 3 slices of meat instead of 6! I ask usually for the Roast Beef, Pastrami, & Corned Beef. But the Roast Beef was old tasting last time, so I asked for Pastrami & Corned Beef this time with all the fixings etc.. She only gave me either corned beef or Pastrami! Nothing else! Last time my daughter talked to the manager. But, he did NOTHING as usual! We had to buy a pound of meat ADDED to our sandwich at home! $6.00 for F BREAD! I'M PISSED! They go through ALOT of people working at the DELI but this is it! I'M NOW JUST GOING TO SUBWAY!

I am a frequent shopper at safeway, i went to purchase a medicine.I took it off the shelf into my cart.on my way to check out my brother checks the experation date and we find it was expired since march and we are in august. It is so frustrating.i could have been taking an expired medicine and god knows the side effects! This is unbelievable! And i took a picture for proof!
Action needs to be taken, our safety is in ur hands.

We live in Lake County, CA and were evacuated due to fire activity. Safeway was issued info from the CA Governor's office to help people obtain RX's from other areas since the Lakeport CA Safeway was evacuated, and so was our doctor's office. The doctor's answering service has not been able to get a doctor to step in and help patients in Lake Coubty. Ukiah Pharmacist Erica was rude and refused to help us for two days saying there is nothing she can do about it. Someone else at that Pharmacy helped us and the IT Dept at the Ukiah Safeway hung up on that person. We had our insurance company call Safeway in Ukiah several times and the issue 3 days later is still not resolved. The nice person at the Ukiah Safeway said several people are having issues with the RX's from Lakeport Safeway are locked up for some reason and the Ukiah Safeway cannot access them. My husband is in an extreme amount of pain and this is unacceptable treatment by your employee Erica in Ukiah, and unacceptable treatment toward your staff from your IT Dept. Normally the staff at the Lakeport Safeway are amazing and we never have any issues with them.

There have been numerous times that i have been at the Safeway at 2020 market street, San Francisco and have witnessed blatant roaming of pet dogs with their owners and the staff at Safeway do nothing about it. I thought there was a health code that prevents non service animals in a facility that serves or sells food. I was at this particular Safeway, today, august 30th, and I counted 4 dogs in a 30 minute period. I was there between 1 and 1:30 p.m. If this doesn't change soon, i shall report this incident to the health department of San Francisco. Sincerely yours, Mr. Antonio Silva

It bad enough that our product prices are high but they will not stop a shoplifters from stealing at the Safeway in kent wa.i sat for three days and counted the shop lifters it was unbelievable at least 32 each day and watched no body do a thing about it as a consumer that is sad employees will loose there job if they try to stop them and at this rate the store will be empty there won't be any product left but every time something go out the door my prices go up on the products that I purchase so I say something should be done about it

Around 205 today I was shopping, i stopped by the watermelon to check prices, as I walked away I slipped and almost fell (I'm pregnant, due in less than 3 weeks) I looked down and saw a smashed mess of watermelon on the ground. I told a worker, she said she would see if she could find a courtesy clerk to go clean it. Are courtesy clerks the only people allowed or qualified to clean up a dangerous spill? I didnt feel like that was a proper or professional response to a pregnant woman almost falling.