Sahalie
Reviews and Complaints

i had just look at my bank statement and see where they have taken 14.95 out of my acct. now i have to ck my other statements to see how l0ng this has been going on. i've been having problems with companies doing this walmart takes 14.94 out of my acct everymonth the bank said the only way i can stop it is to close my acct. have to be very careful . hope i can get a holed of them I'M PISS AND TIRED OF THESE COMPANIES TAKING ADVANAGE OF ME

They got me too,

I purchased Christmas gifts from this company, and pressed a key offering a discount. It did not specify that this was some type of travel club that charged $14.95 a month to the credit card that I used to purchase the item.
Just recently I tried to use the services of this club to reserve a room, and it did not work...so the club is useless. DO NOT SIGNUP!

I wonder if this was resolved for this customer. They've sent me the wrong size 3 times and have made me pay the return shipping. So, now I have no item and it cost me money. I've sent them feedback - several times - without any resolution to this problem. STAY AWAY FROM SAHALIE!

Dear Unhappy 1,
We read with regret your experience shopping with our company Sahalie. Sahalie’s goal is to provide our customers with quality customer service. From your posting we've failed to provide this to you and your order and we apologize. Like you, we want to know what happened. Not only to help you, but to make sure it doesn’t happen again. Please contact us by email at feedback@sahalie.com and include your order number, or a way to contact you directly. We will get back to you promptly. We promise. In the meantime, our deepest apologies for not providing you with the service you needed and deserve. We hope to hear from you soon.
Sincerely,
Sahalie/feedback@sahalie.com

They are charging 14.95 to your Credit card every month for a service that I never agreed to, and I have never heard a word about it after I unknowingly joined. The only rewards are going to them. I would never have agreed to the charge, I'm just a working individual, and I don't have 15.00 to throw away. And after months of paying have never heard from them.
What can this Complains board do? Do we need to go to some other agency?
Sahalie needs to publicly apologize and reimburse the money for this Scam! Or we should all stop doing business with them.

Sahalie is charging for their rewards program, but not disclosing the amount until you get to page 8000 of their rules. They are 14.95 monthly. I have never heard of such a thing. They wouldn't even refund me the 14.95 for the month I canceled. Told me I could have 14.95 off my next purchase. I reported them American Express and was refunded through them for the few months I neglected to check my bill. Boy, what a sneaky and despicable company. Will never purchase from them again - spread the word.

Be sure to call the number on your credit card statement and cancel, and demand a refund of the charges. I was able to get 6 of my 10 months of charges refunded. I accept the $60 of erroneous charges because of my stupidity in not noticing the charges. Of course, I order so much stuff from Sahalie it never raised any flags to see their name on the bill.

This scam is theft, and I am bitterly disappointed that a company with such unique products would steal from me. I will never order from Sahalie again. Never.

Beware of buying from Sahlie. They will hit your cc account with $14.95 every month. We were being charged on 2 different cc.

Sahaie Company and their Rewards scam is nothing more than on on-going criminal enterprise. Less than 100 years ago, the individuals who are running this company would have been tarred and feathered and then hung. All we can do now is to not do business with them and to tell everyone of our friends and acquaintances that their are criminals and to avoid their company like the plague.

Demand a refund of fees.

I purchased an item from Sahalie on-line. I was automatically enrolled into their "rewards program" managed by Encore Marketing which Sahalie claims has nothing to do with them. I never gave my credit card information to Encore Marketing, Sahalie provided it to them without my knowledge. They started charging me $14.90 a month for membership in some "rewards program" that I know nothing about. Encore Marketing claims to have sent me an e-mail about the membership which is a lie, there was no such e-mail. They claim to have sent me material in writing, which is also a lie. I am unable to get money Encore/Sahalie stole from me refunded. The customer service representatives of both companies are "innocent" and say this is all my fault for signing up. The supervisors in both companies were too busy to talk to me. STAY AWAY FROM SAHALIE AND DON'T GIVE THEM A CREDIT CARD NUMBER. I wonder what kind of people it takes to make a living by scamming others. Sahalie must have a lot of complaints about it as their customer support is super expedient in blowing people off.

The same happened to me in regards to just ordering something. I caught it before the thirty days and called and guess what, they said I would not be charged and two seconds later they told me that I would be charged. This is a total scam and there are a lot of people out there without knowing would not even look at this rewards catalog, throw it away and then at the very least 14.95 taking out of their account, this might only happen once but there are those out there that don't keep an eye on bank statements so what does it add up to? I called Sahalie and told them I would never order another thing from them because of this, love their stuff. They the rewards program said they would take the charge off so we will see. I am disgusted.

I had the same experience as the others above. I ordered something in August 2009, and at first I thought the $14.95 charges to my credit card were for items that arrived piecemeal. The charges occurred sporadically, then in 2010, every month. It took me awhile to figure out that the cryptically-titled charges weren't one of my charitable contributions! When I called the number (which is conveniently printed on the credit card bill), I was able, with some persistence, to get someone to agree to refund all the charges. We'll see if it happens.

Sahalie should be ashamed of this deceitful business practice. They must get some sort of kickback to allow this to happen to their customers. Shame on them.

Historian in Vermont

I work for SAhalie. I love the clothes and company but I will say that since encore has found its way into the company I am not so happy. The person taking your order should have read to you a paragraph and you had a right to say yes or no. if it was no then they are to do a rebuttle. I go so far and if it is no it is no. if this order taker scammed you I hope they no longer work there. I don't know about the book, I have seen them but you are not the only person who has stated they never received it. Go to the Better Business Buro(?) It may not get your money back but the more complaints maybe someone will do an investigation. For future reference, mail in a money order like I do or order on the internet. Oh, may be someone will still my info. Yes, now days there is nothing that is 100% percent safe but you will get the items you want with out listening to the Encoure pitch.

Several unauthorized charges

This just happened to me! I ordered three items from Sahalie on August 30, 2009. The $1.95 SAHA REWD charge on my credit card was for that same day. The charge for my clothing items happened a few days later. I since returned the clothing, but got a second charge for $14.95 on October 5, 2009. I have disputed both charges with my credit card and I plan on calling both Sahalie and this purported "rewards" company tomorrow during business hours (today is a Sunday).

Further, I did a little research on their site, and it is interesting to note that you have to submit your email address to them, which I did not do, and they claim you will receive a $15 gift card to use at Sahalie. I never received that $15 gift card. None of the other people who posted prior to me even mentioned the $15 gift card. This must be the incentive to get suckers to sign up. Except, if they sign you up without consent, they don't even have to send you the $15 gift card!

I am shocked that this goes on and intend to pursue this fully. I will never shop this company again.

Lawyer in Chicago, IL

Same thing happened to me. Placed an order in January. They had a mysterious extra charge of $1.95. Then I have had $14.95 charges every month since. They claim I approved this but why would I pay this amt. of money every month for nothing? I did not authorize this!
I have cancelled my credit card today and complained. The last 2 mos will be disputed by the credit card company.
Please everyone beware of charges on your monthly credit card bill. There are many companies out there doing this very thing. They test your card number with a minimal amt., once it goes thru, they up the ante and start sucking your dollars monthly, hoping you will not notice.
Get out the magnifying glass monthly!
Charlotte, NC

Yikes!

I sure wished I had checked Sahalie on the internet. Like so many of the stories above I purchased a $15.00 gift for a friend for Christmas. My husband pays the bill and asked me today what I keep buying for $14.95 from Sahalie. I told him I haven't. After calling we got the same song and dance they Sahalie can't cancel we have to go through the rewards program

I NEVER approved any rewards program and VERY UP SET that Sahalie shared my credit card information and they charged my card. But then tell me they are not related.

What a RIP OFF. I plan on speaking to them on Monday and getting a refund. Meanwhile TELL EVERYONE NOT TO EVER SHARE YOUR CREDIT CARD INFO or purchase anything from this company.

I had a very similar experience. I caught a 14.95 charge on my credit card that said SAHA REWD, back tracked and found I had been paying this for seven months to Encore Marketing. I called them and they said I had signed up for this when I made a purchase online from Sahalie in Sep 08, that the acceptance click takes you to the contract page. I NEVER sign up for ANYTHING that is supposed to be FREE. They agreed to reimburse six of seven months, I will deny payment through my credit card company on the seventh.
Sahalie has gone from a company I respected to one I will NEVER use again.
Steamed in North California

PROCEED WITH CAUTION! This company is horrible to do business with. I ordered my items (which were all listed in stock) over a week ago and paid extra for expedited shipping. Not only has my "expedited" shipping time come and gone, apparently the order still has not left the warehouse. That's what I was told at the end of last week... Since then I am unable to get through on the phone lines at all. There is a recorded message that they are unable to help me due to the high call volume.

So, they have my money and I have nothing. Who knows if or when the product will ever show up. I am kicking myself. Should have done some research before buying from a company I've never used before. Beware, the website and the catalog are glossy and professional. The reality is quite a different story.

I am filing a complaint with the Better Business Bureau and urge anyone else having problems to do the same.

Terrible customer service! Same problems some others have mentioned. Say Items are in stock and then don't mail out or process returns for " 3-4 weeks" as I was quoted in an email. Then when I call they want me verify my shipping, phone & email when I just shipped them a return and just emailed them and called, helllooo ! The rude agents that repeat their script of updating there system blah blah blah... and give you all this totally non sensical information not relevant to the reason for your call. Via email or on the phone they communicate like they can careless if you order from there or not. Either they have really subpar employees or they have heard complaints so much they just don't care anymore. This place has cute clothes but a nightmare for Customer service Management - is anyone overseeing this department?

I placed an order on Dec. 8th to assure Christmas delivery.

As late as Dec. 18th this company advertised GUARANTEED Christmas delivery.

My order never came. I started calling for information on my order Dec. 18th. I was disconnected several times and on other occasions promised a call back from a supervisor. None ever came. The customer service rep told me "they had sold too much stuff, but were still telling everybody they would definately get everything by Christmas.

Today is Dec. 23rd. They told me they never shipped my order and that it would not be arriving in time for Christmas. I asked to speak to a supervisor and the customer service rep hung up on me. This company was still taking orders they KNEW they could not and would not deliver as late as last week! Merry Christmas from SAHALIE!

I also oredered from Sahalie a couple of weeks ago and I noticed on my bank statement this morning that there was a $14.95 unauthorized charge. Thanks to the previous complaint that provided a number to call. I spoke with a man named Ben who informed me that I signed up for a reward program when I made my purchase. This programs benefits include a $15.00 off coupon or free shipping on my next order... LOL. But they charge your account illegally 14.95 to make up for it... And that is a monthly fee! The number I called was a telemarketing number which means your privacy is also disclosed when making a purchase.. Wow, would highly recommend not ordering from Sahalie! I will be making a complaint with the better business Buruea as well. It's only 14.95 but how many innocent people are being charged this fee and may not even know it unless you check your satement.. while Sahalie benefits at everyones expense. What a shame. I never agreed to any reward program unless it was is such fine print that it was missed so be careful.

Sahalie Sucks! They kept hanging up on me! They charged me $2.00 to return something, couldn't explain why! Emailed them, no response. Buttheads!

omg! THEY SUCK! tHEY HUNG UP ON MY 3 TIMES ON 2/25/09. THEY CHARGED ME EXTRA $2.00 AND CAN'T EXPLAIN IT, JUST KEEP HANGING UP! sENT TWO EMAILS TO CS, NO RESPONSE. WHAT JERKS!

This is the kind of thing that happens when a company is about to declare bankruptcy.

On Dec 7 I ordered some stocking stuffers that were "instock" and eligible for free shipping. On Dec 15 I checked the website and my order had still not shipped. I called customer service to see what was going on and after 10 mins on hold she told me my pkg would arrive within 7-10 business days per their policy. I explained that it generally meant- once it had shipped. She was a zombie and kept repeating the same thing over and over. I had also emailed customer service on the 14th and finally received a reply stating that due to overwhelming response they had been backed up in shipping but that he would send shipping a note to expedite my order since I told him I didn't want the items if I didn't get them before Christmas. Today I checked and they have shipped USPS on the 17th. We'll see when I get them.

I should have checked here before using a company I had never heard of.
arrrrggggghhhh.

I ordered three items on December second. In spite of phone calls and emails, they were not shipped until December 21 and then two items were shipped (out of three), but they were, according to Sahalie's automatic tracking system, shipped to someone else in a different state. The third item has been shipped to no one, although all items were said to be in stock when they were ordered on December second. I have ordered from Sahalie in the past and found them to be perfectly responsable. I have not gotten an explanation and can now only get an auto-reply from customer service.

I, too, was a first-time orderer to Sahalie. I placed my order on December 1, 2017. The order indicated that all items are in stock. However, as of today, December 15, 2017, the items have not been shipped. Why would it take so long for in-stock items to be packaged and shipped?

I called Customer Service last week, and apparently they only have access to the same website I do, which only lists the items ordered, that they are in stock, but that they have not been shipped. She said at that time that someone had placed an order a couple days before me, and last week it finally got shipped. She wasn't able to tell me when my order will be shipped.

I have e-mailed them 3-4 times, but have NEVER received a response to any of the e-mails.

Well, I've learned my lesson. I won't be ordering from Sahalie after this.

I'll also be on the lookout for their "Rewards" program.

I have just made my third attempt to contact Sahalie regarding my order; it has not shipped and they have not responded at all to my inquiries.
They are not currently answering the phone- you hear a recording saying they can't answer, due to "high volume of calls." Makes me wonder how many other consumers are getting ripped off, waiting for gifts to ship and trying to contact them in vain.

They have time to generate almost daily email ads, well-designed and hip, promising deals and delivery by Christmas, but apparently are not shipping on time nor providing information about the delay to customers who in good faith have placed orders. My order was placed December 8th- the current status for my order number reads: "in stock-ships soon" and that is all I can find out at this point. This is absolutely unacceptable behavior on the part of this company- buyer beware!

I ordered one item on December 10th as a gift. When I checked on Christmas Eve the gift had not been received. I called and actually got through to customer service on 12/26 and they said that they would give me free shipping and that the product would go out sometime next week. No date just next week.

I then emailed and said to cancel the order. The product was now $10 cheaper and all they are willing to do is give free shipping? 19 days for one fleece! The kicker is it was going to Eugene, Oregon - they could have walked it there.

They can't tell me when the order will go out - but they can tell me they will can not cancel the order! I am going to alert my credit card and see if I can refuse the charges!

After reading more of these blogs - I will not do business with them again.

I would continue to call back to cancel the order. I had the same issue with in stock items not shipping for over 2 weeks, and when I was able to get through the rep told me she couldn't cancel the order (gave me the same BS that they told you). I called back the next day, and the rep that I got that time DID cancel my order without any hesitation or problem. I really think it depends on who you get on the phone, if you can get anyone on the phone. I have used Sahalie in the past without problem, and I like their products, but I will never use them again after this debacle.

What a joke... The shipping from Sahalie is a completely a joke. 2-3 weeks for shipping! customer service is the worst I have spoken to in a long time - they should have an in-service from Nordstrom or even Kohls! No apologies for delayed items. I will never shop with them again and I will be sharing this with my friends as well! BOOO SAHALIE!

I have had the same experience, I placed an order with sahalie on Dec. 03rd, 2008 and was assured all items were in stock and would be delivered. contacted them on Dec 18th and was told although they had not shipped yet they would arrive in plenty of time for Christmas. On Dec 24th, contacted them and was told due to a computer virus my package wouldn't be arriving in time for Christmas. On Jan 3rd contacted them and was given a bogus FedEx # (no such package exists) Contacted the Oregon Better Business Bureau and the Portland Oregon Attorney General's Office to file complaints and what was Sahalie's response- They promptly cancelled my order, refunded my credit card and sent me a ten dollar gift card for my inconvience. I called the CEO's number and wasn't able to leave a message. Called the Presidents number and got nowhere. Finally called Debbie Wiltsie @ [protected] which is actually to a company which takes orders for Sahalie and spoke with a very nice lady named Mary at reception who although didn't have the address of the President of Sahalie where I want to send a complaint letter assured me that if I left my number she would dig it up and call me back, we shall see.

I too ordered items from Sahalie. The order was place Dec. 19 and I paid more for 3-day delivery. All items were supposedly in stock. According to their website they've yet to ship them on 12/29/09 pm. I called customer service and the recording said due to an overwhelming number of calls I should call back later, as above. At 10:30 pm PST, I find that hard to believe.

I called the CEO # and was given a number for Dawn Sorensen who is the president of Sahalie [protected] and if not available to call Debbie Wiltsie @ [protected] ext 6508. Good Luck

I had the same experience and have tried to cancel repeatedly but they send the merchandise anyway. I cannot get through to cust. service, I have been trying for weeks.

My husband placed an order for my Christmas gifts on December 13, 2008. One item shipped late December, the other two items were mysteries for a while. It seemed the second item shipped on January 7th (after two weeks of "staging"), but they couldn't give him tracking info and the third item was "staged for shipping" though he was given no other specifics. They kept telling him they were caught off guard by the holiday rush and only gave canned responses that the items were "staged for shipping". The second item did not arrive until January 15, 2009.

On January 7, 2009 he requested that final item be expedited at no cost and was assured it would happen. Incidentally that day I had received a new catalog showing that item as marked down 50%. He was promised the price adjustment and no-cost shipping. He called again to follow up on January 12, 2009 (five days later) about the third item and was told they may not even have that item any longer though they insisted again that it was still "staged for shipping". They also stated they had no way to "verify" it was on the floor. I asked him to cancel the order, which he did on January 12, 2009. To our surprise the item was charged to his card (full price plus original shipping, they did not honor the price adjustment and shipping) and arrived via USPS (not UPS) this week on February 12.

I am shocked that a company which claims to be in business for 36 years has such poor customer service and has an archaeic, ineffective processing/fulfillment center is still in business. I was horrified to see there were so many complaints. Had we known, we would never have placed our first and last order. I only hope that we are fully refunded for our return and now have the additional burden of MORE follow up and keeping a close eye on our credit card bill to make sure they don't screw that up. I have written a letter to the CEO John Emerick (thank you EMeyer!) which I am including in the return shipment as well as sending to the corporate office in Portland OR. Further, we are filing a complaint with the BBB in the state of Oregon.

Sahalie customer service manual must direct operator to hang up on customers. Their website cut off my full address so my order could not be delivered. I caught it on later email, but woman at Sahalie said that was my problem even though part of my order hadn't even shipped. Spent half her time misrepresenting my issue and then calling me names for asking to speak to supervisor since she wouldn't listen to my request. All they would do is credit my card when package returned not reship out package. In other words, all my discounts would be lost and my Christmas gifts would never arrive.

Sahalie year after year does not stock styles, colors or sizes that they offer in the holiday catalog.
Whether devious or incompetent this is a company to avoid.

Dear E-Shopper123,
We read with dismay your comments regarding your ordering experience with Sahalie. Sahalie takes pride in providing its customers with unique, quality merchandise and exceptional customer service. From your post we appear to have failed and we apologize.

We do want to make this right for you, but to do so, we need your order number, or name and zip code. Please contact us at feedback@sahalie.com with this information. This will take you to the top. We promise. We will respond to you promptly. Again, our sincere apologies. We look forward to hearing from you.
feedback@sahalie.com

Thanks for writing that up. I'm too much of a "second gradeold" to have "writins" it myself. Thanks Jason for the lesson in creative "spellins". Ok, the last one was mine.

P.S. Questions have question marks after them.

I too was scammed by SAHALIE - I purchased 2 gifts in december and NEVER authorized any Membership Service. In January my credit card was charged $14.95. The charge reappeared on the February billing. My card company has issued a credit for the charges. However, this appears to be a SCAM and I do believe this is fradulent behavior. NO company should be able to just pass your credit card # to another company. Given the amount of time and effort involved - should anyone be interested in starting a class action suit - I would join. For now - I will NOT do busines with SAHALIE or any company that I find is associated with this Membership Service FRAUD.

Again, I am another who never noticed the rewards scam until it was on my credit card bill for 6 months. I will never, never, order anything from Sahalie again. It is fraud. Should we start a class action suit. Any attorneys out there?

Bern

I too will never order from them again. I have spoke to encore in the past letting them know I didn't pay or sign up for a membership. They were very rude. So now if anyone partners with encore I just won't order from them.

What a scam... shame on these companies trying to make a couple extra bucks. THEY ARE OVER PRICED ANYWAY...!1

I too have had this happen to me. My credit card has been charged $14.95 for 6 months before I realized what was going on. This is just wrong. Poor practice and with difficult times in this economy makes it even more WRONG!

I too say SHAME ON Sahalie, my use to be favorite company to buy from!

I did call the phone number on my credit card statement to investigate and they did finally after much discussion say that they will refund the total amount to my card. This still remains to be seen.

SHAME on Sahalie for partnering with a Rewards company that is really a SCAM! I joined their Rewards program thinking it was a ONE-TIME charge. How wrong I was! For the last 5 months I have been charged $29.90 a month for the program.
As a customer I trusted Sahalie, thinking their program was a true Rewards program. I'm a rewards customer with Staples and they haven't screwed me. I'm a Rewards customer with Target and they haven't screwed me. I think I'm a Rewards customer with AMEX and they aren't double billing me for absolutely nothing!

I hope enough of Sahalie's customers NEVER purchase another item from them again. My $160 purchase has turned into a $300 purchase. So where is my REWARD? Keep relying on the fine print, Sahalie. How does the Attorney General of Oregon feel about this?

Call the toll free number listed on your credit card and ask for a refund.

This is a slimy business practice. Basically, after you place your order, there is a form that you can fill out to save 20% off of future orders. I have only a vague recollection of the form, and I don't want to go buy another item from Sahalie to see exactly what it says, but I suspect that it pre-fills out the form with info you've already entered, and then you inadvertently click ok, and there you go...you're in for $14.95/month.

The "rewards company" obviously knows it's a scam because they willingly refund the charges without a fight.

I am *disgusted* that Sahalie partnered with such a company. I would expect it from a shady company, but this company tries so hard to be cool, green, and hip, and of course being from Portland is so trendy. Just goes to show you that they're just like the ### on Wall Street, out to make a buck at an unsuspecting, hard-working consumer's expense.

I'll never purchase anything from Sahalie again!

I ordered several items on December 8th for Christmas stocking stuffers. They were all listed in stock at the time. It is now January 17th and the items have still not arrived. I called about a week before Christmas and was told that the items were in the mailroom and I would get them in time. Hmmm. My credit card has been charged and the latest email said I would receive some of the items on January 15th. Still no merchandise. Don't order from Sahalie unless you want complete disappointment.

We ordered the first week of December; I called to see when it would come after an adequate shipping time as per their claims; it had not been shipped. They said they would upgrade and sent an e-mail to me saying it was upgraded and would arrive so I could repack and reship it for a gift. It is Dec. 26 and it has not arrived. Their call center said call later on three days--they have too many calls to take more! Worst of all, they provided a link that implies that FedEx and USPS had the items in our town. FedEx said that they only had the electronic notifications in our town, not the package itself! FedEx said the item was not shipped. But the Sahalie link to a website implies that the USPS has the packages when in fact FedEx told me that they have not been actually shipped. It seems like a way to blame two other companies when in fact their company has not shipped and the information is in my view very misleading. We know they are not at the USPS in our town for the last 10 days (as the website link implies) because a relative works there and looked for them and clarified that they don't do the shipping numbers in the way Sahalie implied to me that they do. So when today FedEx said that the list of places the packages is supposed to have gone to before coming to our town is just electronic notification of intent to ship via FedEx and USPS--well that is kind of confusing and not of much interest to us when we await a package that does not seem to have been shipped at all. We are interested in getting the item for a gift and offered to pay Sahalie for the upgrade and were told we had the upgrade--and that it had been shipped. Instead they only electronically informed everyone it was intended to be shipped! Misleading, huh? I think so. I think it kind of makes their shipping problem seem like a USPS or FedEx delay when it is a Sahalie delay. And I perceive it as a lie, actually, that impugns two good companies. FedEx says they don't investigate shipping issues of this kind--because they are not the USPS. I think it is worth it to ship USPS then but we were not given that option. Yuk Sahalie. We are cancelling our order. HOpe that goes well. Anyway, whoever does their shipping and communication need to get together; and they need to make accurate promises and not use links to foist blame onto the USPS or FedEx. And they need to have enough people to respond to their call volume instead of asking us over and over to call some other time with problems.

I placed an order with this company and they have been charging my credit card 14.95 every month
for a rewards program I didn't even know I signed up for. They told me at the end of the order they
asked me if I'd like to save 20% and I clicked yes so that gave them the right to charge me.
My husband checks the credit card bill and didn't catch it thinking I was ordering from them every
month. So, I had been charged 4 months before we caught it and they wouldn't refund my money.
Quite the scam!

Placed first-time order from Sahalie company on internet site on 11/24/08. (I have received a few catalogs and have seen them on e-bates). Ordered all "in-stock" merchandise. Order did not ship until 12/3/08 which is somewhat long considering the merchandise was 'in-stock'. The e-receipt allows you to link to a 'tracking' site but the tracking offers minimal if any information.

Anyway, the tracking data stops on 12/4 and says expect in-home delivery by 12/8/08 which is again a long delivery time from order for instock merchandise. As of 12/10, the merchandise has not arrived. There is no tracking information beyond 12/4/08 and 2 calls to customer service proved to be useless--both people could not help me and said they did not know why the merchandise was not received. The second of these phone calls was on 12/10 and the rep I spoke with said she would put in an inquiry to the central office. I asked her how I would find out the results of the inquiry, and she said, "you won't". I asked why not, and she said "because you won't".(or something like that). I gently argued that they have my email address and phone number, and that I expected a response because they have charged my card. She begrudgingly stated that she would do it herself. I also stated that I expected shipping to be waived and she said "OK" and hung up on me.

I will never order from them again, and I will likely refuse delivery if it ever comes. And contacting customer service is a pain--you are on hold for at least 20 minutes and the reps are less than helpful when they finally get to you.

I ordered my wife a Christmas present on the 12th of December, 2008 and still have not yet received it! I was charged $8 in shipping and have no indication that it will ever get here. After reading all the other complaints, I decided to find the only way to a person (since the Customer Service lines are hot and heavy with customers like me) so I pressed "1" for placing a new order and jumped onto the sales rep. Almost got a supervisor but they were all on other calls (big surprise) so I will go for the nuclear option and do a charge back. They asked me to wait 24 hours for a return call so I will give them that much but we all need to stand up to this kind of arrogance with a big ole CHARGE BACK!

Horrible customer service with over priced merchandise that may or may not even get to your door (well passed any normal amount of time). I would not order from these people again!

Stay Away!

I have also been billed 14.95 (monthly!) for something I never signed up for. I've called and CAN'T get them to remove the charges and give me back my money. Is this a SCAM?

I ordered several items on December 8th for Christmas stocking stuffers. They were all listed in stock at the time. It is now January 17th and the items have still not arrived. I called about a week before Christmas and was told that the items were in the mailroom and I would get them in time. Hmmm. My credit card has been charged and the latest email said I would receive some of the items on January 15th. Still no merchandise. Don't order from Sahalie unless you want complete disappointment.

Sahalie claims they are a third party, but the third party website allows you to shop on Sahalie, and uses their business name!
do not do any business with Sahalie!

I have just discovered Sahalie Rewards charges of $15.95 on my credit card. This went on for 5 months before I realized it. I order regularly from Sahalie and did not notice what this was for. Rewards offered to refund three months which I accepted. I called Sahalie customer service and spoke with a most unsympathetic person who let me know it had been my choice to accept the offer. I had her stop my emails. I have also written to customer service to let them know I have been a longstanding customer, I'm sure over 20 years, and that I was not able to do business with them anymore now that I know they are involved in this scam. The phone rep was not concerned, and I suppose no one else is either if they are raking in rewards paybacks. This is at least more valuable to them than an honest reputation.

I just discovered two 14.95$ Sahalie Rewards charges and a $1.95 charge! I would never sign up for something like this! Booooo to Sahalie! Now I have to waste my time calling them!