I recently had an extremely disappointing experience with Salvex.com, a platform I initially thought would be beneficial for my newly established company. I found a listing for approximately 13,000 car parts and began bidding, encouraged by the variety of products that seemed suitable for my business. The listing mentioned that handling, shipping, and possibly picking were the buyer's responsibility. I assumed "picking" referred to picking up pallets, not individual loose pieces scattered throughout a warehouse.
After winning the bid and sending $30,000, I was informed by the sales agent that the items were loose and scattered throughout the warehouse. This crucial detail was not clearly stated in the listing, which felt misleading. The agent insisted that I had to arrange for my people to pick up each part individually.
When I expressed my concerns, I was told I could not inspect the products or even know the seller's details until I released the payment, essentially confirming that all items were as described. This was unreasonable, as I could not verify the products' condition or even their existence without this information.
After refusing to release the payment under these conditions, they offered to arrange a company to pick up the products for me. Initially quoted $3,000, the shipping cost then changed after I had accepted this quote. They called back to say that the $3,000 was incorrect, and I now had to agree that the company would pick up the parts first and then inform me of the price, which I would have to accept regardless of the amount. This felt like a scam and further eroded my trust.
Despite multiple calls and emails, I faced constant delays and excuses from Salvex. They refused to share the seller's details or location, which heightened my suspicions. Each attempt to resolve the issue was met with new excuses: the manager was sick, the seller was unavailable, there was a tornado, and more. This pattern of delay tactics indicated a lack of professionalism and transparency.
After countless international calls from Dubai, involving significant time and cost, I demanded a refund. I explained my urgent need for the products and the financial pressure I was under due to warehouse rent in Sharjah. Despite my efforts to communicate my frustration and the urgency of my situation, Salvex showed no empathy or willingness to resolve the matter promptly.
Their manager and sales agent repeatedly ignored my messages and calls, showing a complete disregard for my situation. When they finally responded, they shifted the blame onto me, accusing me of not wanting to pay for shipping despite the fact that I had already sent $30,000. Their refusal to provide the necessary information or assurances made it impossible for me to trust them further.
In conclusion, my experience with Salvex has been overwhelmingly negative. Their lack of transparency, constant delays, and unprofessional behavior have caused significant financial and emotional stress. I strongly advise against doing business with Salvex, as they have shown a complete lack of integrity and customer care. After checking reviews on the Better Business Bureau website, I realized that many others have faced similar issues. It was my mistake not to research thoroughly beforehand.
Recommendation: I don't
