Samsung
Reviews and Complaints

60" Samsung Smart TV
BY Bolambert65 | OCTOBER 17, 2019 12:36 PM PDT
I paid $1500! for this TV 5 years ago - I'll add that I have 4 other Samsung TV's bought since this time in other rooms AND a Samsung cell phone - a white glow has appeared in the upper right quadrant - in speaking with Samsung Corp customer service over the past 7 days I was given the name of their local authorized service dealer but only got their voice mail - called customer service again was told I needed a Ticket # (why didn't they give that to me in the first place? Got tic #[protected] and was told service would contact me with in 24 - 48 hours - 3 days later no call - back to customer service who said service had attempted to contact me 3 times - DID NOT HAPPEN - said they would call me again today -finally they did and quite gleefully told me it would cost $1000 to fix PLUS $200 in labor - when I expressed surprise at the cost they agreed it was expensive and most people elect not to repair - BUT rich people "if they like the TV will pay the cost" (this is a quote) and they were surprised I received such a runaround from corporate that they know of this issue and could have saved me the time and aggravation by telling me the cost up front - I will NEVER buy another Samsung product EVER especially after what I see posted in this forum and elsewhere on-line - And rest assured I will post this on every available forum I can find including the 16 Facebook groups I'm in -

We bought the refrigerator 6 years ago, it suddenly stopped working we called the call center they told us it will cost from 6000$ to 11000 $ and then they send us message we can't fix your refrigerator so you can throw it, is it logic a durable good like a refrigerator to stop working after 6 years ! It should at least from 15 to 20 years to start to face problem with the refrigerator not after 6 years we bought it by 3000 $ how come we fix it triple it's original price and may be more ! We trusted you Samsung a multinational company not to disappoint us ! I visited the head office here in egypt I meet mr. Youssef called wimbli in Korean language and ms. Rehab head of complaints and mr Bishoy head of customer service all are unqualified they didn't solve the problem they didn't help us they just left us and didn't get our right or made us satisfied please we are dealing with top brand you should act as top with your customers please I need any one to contact me urgently urgently urgently

My 26cuft bottom freezer refrigerator for the last 2 years refrigerator part freezes up and melts down the back wall. The bottom of the compartment fills up with about an inch of water under the vegetable bins and visible ice is exposed through holes in the back wall. This an obvious flaw with the product. The temperature recently went from 37 to 52 degrees in the refrigerator.
If the defrost capability worked in the refrigerator this would not occur.
After calls to Samsung and searches on the internet for solutions I found this to be a very common problem which Samsung is not taking any financial responsibility to repair.
Is there anything samsung can do about by $146.00 repair bill not counting the loss of food and the time spent defrosting a product that is supposed to self defrost, time on the internet, time calling Samsung, and time arranging for the repair?
PLEASE HELP ME AND OTHERS WITH THIS PROBLEM

I ordered a product from amazon.in and that is on 29Sep 2019 and delivered on 7th of Oct 2019 and when I show my product that was not mine that's wrong product is received so I just said this all things to amazon customer service but same thing happning with me they are arranging call back and when I received a call from +35312345
I waited for more than half n hr and not 1 time so many times and till now not solved my problem's but money has been taken at first... What should I do now... my email id [protected]@gmail.com and number is [protected]
With proof attachment

Dear Sir/Madam,

I am writing you to raise the issue that I have experienced with customer service of Samsung Egypt. Unfortunately it is extremely disappointing!
It is a very poor service. Irresponsible people.
I bought my washing machine ecco- bubble since 7 years. A motor problem occurred, there is a guarantee on the motor for 10 years. We called the call center since 20/9 . A spare part is needed (the motor) but no action taken. No response. Every time I explain the issue to the call center! I cannot use my washing machine.
I even thought to end this issue and to buy an LG product (LG people are really professional, nobody complained before about them).

I am looking forward to your prompt response.
Attached, serial number and reference number of my request as well as photo of my washing machine.

Regards
Hany Victor

My renovator (QUALICO [protected] DANNY, ) purchased this WASHING MACHINE FOR ME (and the dryer) about a year and a half ago (he has the invoice but is on holiday at the moment for another week so I cannot send it to you till later) for my newly renovated basement and laundry room. ALREADY the washing machine has stopped spinning and is not working, then it started LEAKING from the bottom.
ARS Repair and installation Services (Tel 866-415-3937) have been in and temporarily fixed it (it broke again a few days later), and so far I have a bill for $663.47 to repair it. This is completely unacceptable. I am having to take my laundry to a laundromat to wash everything. Extremely inconvenient. My old GE washer lasted over 22 years without a single problem - not one! My contractor believed he was buying me the latest, most efficient and wonderful washing machine, and I must tell you I am bitterly disappointed as I also believed Samsung products to be good quality. I am retired and this is a HUGE bill to deal with. I will be writing to the Toronto Star newspaper to also register my complaint. I must request AT THE VERY LEAST a refund of this repair bill OF $663.47 Can $. PLEASE HELP. [protected] Paula Brine Hogan, 19 Lesterwood Crescent, Scarborough (Toronto, Ontario M1P 3L5

I got my refrigerator repaired four & half months back by Samsung by paying the charges demanded by Samsung. They have changed the compressor four times and visited my home at least twenty times. A senior engineer from Samsung also visited several times.
However, my refrigerator is still not working properly. It is in a worse position than that when I complained about the refrigerator.

The Samsung people have acknowledged that they are unable to repair the refrigerator, but they are ready to pay only 50% of charges which I paid them.
Therefore I request all not to buy Samsung products as they are cheating with the public.

Dear Sir / Madam,

I am writing to you to raise an issue about: Electrical Products

The issue that I have experienced was: After that read on Samsung's Dublin Assistance. Simply the problem has returned and now has 3 new problems. The camera is with water, the digital finger does not work and it does tasks without my touching it. I am traveling for a long time and I cannot go back to Dublin just to pack my cellphone and the warranty claims that I can only pack in the European region and I am traveling in Africa and Asia.

It occurred on: 26/09/2019

This meant that In everything because I do everything on my phone, email, talk to family, things from the trip, Google map and photos from the trip.

Let her let me take him in whatever country I'm packing or trading him.
I already sent emails to Samsung, I chatted several times. I don't know what to do anymore. Ppis they say that unfortunately they can only get their cell phone in Europe. But it wasn't me who caused the cell phone problems. It was Samsung's own assistance.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Hendrik Agassi

Serial number RF8M1320C3V
Where did you purchase the product? Ireland

101 Cork Street The Coombe
DUblin Dublin
D08C9X8

—

I bought this tv and now it's damage because of the movers bumping it. I called the store even though I bought a3year repair wty. Kevin told me they do not cover this and said to call samsung which I did. After taking to wan he said the brick should cover this damage. So again called the brick and again they are not going to do a thing. I am so upset because I then bought living room furniture and paid cash for it. Over $5000.00. When the delivery guys came they had to move the tv in order to unpack the furniture and set it up, that's when the one guy bumped it, I said to him that's not good, he said don't worry about it. I am a good paying customer and I wanted to buy a king size bed there but under these circumstances if I don't get the tv repaired or a new tv I will take my business else where. And never shop there again. If anyone asks I will tell them I had a very bad experience at the brick and won't recommend it. Its not fair that I should keep paying on this tv, cause it's financed when it is so damage.7

We paid $800 for a brand new dryer 3 years ago. It's been in pieces twice for repairs. We are a household of 4, with the normal amount of laundry. The first issue occurred when it was only a year and a half old and the heating element failed. It cost $100.00 to replace. Currently it's in pieces again due to the felt drum seal failing. After much research, most manufacturers charge $50 or less for this replacement part. Samsung expects consumers to pay $120-160, for a thick piece of felt. Absolutely ridiculous. I've now dropped almost $300 for repairs on top of the $800 spent to purchase the dryer. In addition, we also bought the matching washing machine when we bought the dryer. The perimeter of the bleach dispenser is covered in rust. We don't use the bleach dispenser! Customer service will do nothing to help you if your 1 year warranty is up. They state "it's the customers responsibility to repair". No Samsung product will never find its way into our home ever again.

I was issued an accommodation for parts and labor to be reimbursed in full from Executive Customer Relations. The service center I used gave a high estimate of 850. I called ECR for direction. ECR told me there was no limit and to go ahead with the repair. When I sent the receipts in Samsung denied it. They said I was given misinformation and they don't back up employees mistakes. This is unethical and deceptive business practices. I'd never have had this repaired.

I purchased a set often of the line samsung washer/dryer with the extended warranty. I'm the only person using the appliances and I do not overload the washer. After approx 3 years my spinner isn't working. Went to the store last week and was given 1-800 360-2742 to, place a service/repair call. Can't even get through - the message the brick gives is "please call later"... The later has never happened yet. Too bad sears went out-of-business in canada. Their appliances were great when not made in china... So it was my first and it is my last time to purchase anything from the the brick...

New slide in range was delivered on September 5, 2019. It is to be installed in a new kitchen counter not yet completed so has not been used. The box showed no signs of damage, upon taking the outer box off of range a dent was noticed in the right corner of the bottom slide out drawer. We called Costco since they sold the range and they talked to Samsung who agreed to send out a new draw face under case # 146248. Now on September 12th we get a call from Samsung that they will not send drawer, that it must have been damaged in transit and will not be replaced unless we pay for a new one. Also Samsung said they do NOT have any service in this area and basically we are on our own! Thank heavens for Costco, as the are sending out a new range to replace this one for a dent in a drawer! Samsung will not even stand behind a unit that has yet to be installed. Entire kitchen counter replacement is being held up because of a simple drawer, as new slide in replacement it will not get here on time. Terrible, terrible customer service on Samsungs part, will never order anything with Samsung on it again.

I purchased a Samsung refrigerator online from Home Depot for $1, 396.84 including sales tax, delivery, and installation. It was delivered and installed on 06/12/19.
Two days after installation I noticed that the icemaker was not working. I called Home Depot and the rep transferred the call to Samsung. Samsung sent a technician to my house on 06/20/19 who replaced the icemaker and it started working.
1.5 months later the icemaker stopped working again and the products in the freezer were watery. I called Samsung.
On 08/15/19 Samsung sent another technician to my house. He said that he needed to replace a part and he would come back the next week.
On 08/20/19 he came back for the 2nd time and after 20 minutes came out of the kitchen and said that it was fixed. This was a lie and nothing was fixed. By that time the freezer was warmer than the refrigerator and everything in it was spoiled. I called Samsung again the same evening.
On 08/27/19 another technician came to my house and said that the repairs needed a specialist and that a specialist would come to my house the next week and will fix the freezer.
On 09/03/19 another technician who was Samsung's specialist came to my house and told me and my wife to remove everything from the refrigerator and we did. The freezer was already empty since it was not working. He then disconnected power and disassembled the inside of the refrigerator and the back of the unit and did some work and only then he realized that the gas tank he had brought was empty. He told us that he needs to get it filled and that he would be back the next morning. The refrigerator was left disassembled and all the products were left on the kitchen countertops.
On 09/04/19 he came back in the morning and spend approximately 2 hours working on the refrigerator and then he said that he was 80% sure that everything was fixed. When he left, there were black sticky ashes everywhere in the kitchen. On the floor, on the countertops, products on the countertops, walls, cabinets, and the blind. It took my wife hours to clean it up and I hope that these ashes were not toxic. I have no idea what they were.
On 09/05/19 in the morning before leaving to work, I checked and the refrigerator and the freezer were working. In the evening on my way back from work I went to a supermarket and purchased products. When I arrived home, I saw that neither the freezer nor the refrigerator worked. The ice in the freezer was melted and now the refrigerator was also warm. Not only the freezer was not repaired, the refrigerator was broken as well.
On 09/06/19 in the morning I called Samsung and said that they need to replace the refrigerator or remove it from my house and issue a full refund. The rep told me that someone from their exchange department would call me within 24 hours.
0n 09/07/19 I called Samsung again and said that no one had called me. The rep told me that I was misinformed and that their management did not work on Saturdays and that they would call me within 3 to 5 business days.
During this process I also called Home Depot twice and each time I was transferred to a store manager who took the information and my telephone number and said that he would call me back and never did.
All these events are quite disturbing and extremely frustrating. I now really want Samsung to take the refrigerator from my house and issue a full refund. I am yet to receive a call from their management.

I purchased a new Samsung Galaxy Watch Active during its pre-release promotion. Samsung was offering a free wireless charging pad during the pre-release period. I filed for the promotion and it was accepted on March 23rd. It is now early September and no charger has been received. I have contacted Samsung promotions support several times and they keep acknowledging my submission but state that they have no stock to send out. This is very odd as I can go to just about any electronics seller or Amazon and buy the charger.

Hello friends
I had been having persistent problems with samsung side-by-side refrigerator for over six months. Dop march 2015. Issue started with non cooling and initial diagnosis by your local personnel in ranchi city, detected some blockage in pipeline, which was rectified for temporary relief. when the same problem came back, your local personnel (mahato) again found similar problem and filled up gas to get it running again. After few days he had to come back and do similar gas work. By this time we had put up strong complaint to samsung call centre to ensure serious attention to this case. Soon, mahato came back with a compressor and changed it. It seemed to be a long term solution but alas, he had to come back in few weeks. Again filled up gas and set it running.in few days time we had to again request for very serious report to your call centre and none came up.

I wrote to ceo service team, after which suddenly there were lot of attention given to resolve this case on priority basis.
A different personnel came up for expert advice/ checking, to say that there'll a local personnel coming up next day to work on it. Next day mahato came back to check something and went off saying that now it's a corporate matter and they will provide solution.
Yesterday I got a call from mahato's team head (nawab) who stated that it's not repairable any more, hence samsung will arrange to pay me some meager amount as compensation. He said there's some internal leakage which is beyond repair.
I failed to understand - a) if mahato could check something in his last visit to declare this a irreparable, then why did not he check that few months back when he repeatedly kept filling gas? 
B) why did mahato keep asking for money in every visit? initially we kept paying for whatever he asked for. Later when this became a repeated affair, I check with samsung customer care, and as advised we stopped paying. he said that his seniors insist to take money, hence he did so. even while changing the compressor (within warranty) he asked for compressor money and other charges. When I wanted to speak to his senior who insisted money, he disconnected and walked out peacefully without money.
C) I need a proper treatment to this matter and want a justified solution, else I have all details to raise this matter to relevant forums through media connections that I work in.
D) all efforts from national levels, get funneled down to ranchi service centre by design/ default. Please note that samsung ranchi service centre is not capable to provide this standard of service for this product. Please work out something differently, which will not involve local service centre. Otherwise all these efforts will against go down the drain.
I had been a continuous user of samsung products for last 30 years across multiple product verticals. After this experience, a loyal customer like me has started thinking of other brands in next purchase decisions.

Kindly treat this as a very serious complaint/ concern that needs special attention.

Regards
Tapabrata ghoshal
[protected]
Service numbers for reference -[protected]/ [protected]

Dear
I bought Samsung Galaxy Note 8 on 17th September 2017 from La Défense, Paris and my phone never got dropped from my hands so far. It still has warranty period. I went to Samsung authorised service center champs elysees, Paris for few times and I gave them my warranty card with other necessary documents but they never repaired my phone. They told me that they will call me when they will receive my phone's damaged parts.
Its been two months now since I even can't use my phone. I bought a new Samsung wireless charger and I did everything I could to use my Samsung phone but it has become worse now that even I can't hear while making calls.
They (service center) told me that they gonna change some parts of my phone but they never did and they said my phone has some problems with functioning.
I can't wait anymore.
If Samsung fails to either REPAIR or EXCHANGE my phone as soon as possible, I would go to EUROPEAN CONSUMER COURT before switching to a brand iPhone 11.
I have been a loyal Samsung Customer over 15 years now and I never faced problem like this before.

Please kindly do something before falls into legal action.
Note please find the attached documents
Thank you

Yours sincerely

Dorjee WOESER
Phone Number : [protected] (France )
E-mail : [protected]@gmail.com

Paris France

Please on behalf of other people whom might have been scammed by the company name SAMSUNG LOTTERY, I appeal hard to fine solution to the problem of scammers making use of your company name to fraud people's money. Please help us. I actually paid #800 for the delivery services but never get the package, please send my money or my package or look into it to never happened to anyone else. Its the right thing to do .

Dear Sirs, ,
Samsung Egypt has the worst CS & maintenance team !
You are talking to robots, not human beings !

Our Samsung refrigerator RT50K6340SP which we bought less than 3 years ago, suddenly stopped cooling !
Even for 1 bottle of water.
We called the CS hotline, they sent someone who said this is well known default in this model & they need to change the board & thermostat.
He gave us an appointment & came & changed them & promised it will work.

It started to cool after 24 hours, we said it's fixed.
Traveled for few days to come & find all food got rotten & again, no cooling !

We called again & i added to the complaint that the motor seems is not disconnecting & asked for another visit to do tests & measure the fireon to identify exactly the problem cause for 1 month am throwing food.
The same technician came again with ONLY a thermometer.
The temp. on the fridge board was 1degree while his thermometer inside the fridge recorded 13 degree !
He was trying to convince us this is normal & it will get down !
Nearly 30 mins & it stayed the same, he made some calls & was asking someone on the phone what to do !
The easiest answer was take the fridge to the fridge for check up & repairs !

I asked for how long, their exact words were 48 hours repair, 24 hours test & you shall have it the 4th day.
That was on 20th of August & till now nothing.

Calling the Technical support rep.who called me to schedule the fridge pick up, he doesn't answer my calls.

Calling customer service so far 3 times asking for a feed back & making complaint, all i receive is promises to call back, so far nothing.

Worst service ever & incompetent technicians.

They choose terrible timings to come over & every time we have to leave work or take days off to receive them.

No respect for client at all.

I hope to deliver this msg to Samsung Korea.
Hope someone guides me how.

Thanks,

Samsung complaint Reference [protected]

Dear Samsung,

Hope you are aware of the complete issue of my new smart TV mentioned in previous emails.

I am really very disappointed with the reply from service head office; As the TV is under warranty period and confirmed it's not "Physical damage", it's informed on Wednesday that TV panel will be repaired based on service engineer visit happened on last Sunday. Yesterday again it's informed that only 25% will be covered based on further reply from quality team.

I asked the person (Mr Kamlesh), one who spoke over the phone to give detailed report or email stating the facts (No physical damage yet warranty cannot be covered 100%), as I wanted to highlight this next level in Samsung Korea and file a case in consumer. But nothing has received yet.

Hardly this TV has not run for 24hrs, why this defect has happened which is not clear to service engineer as well. He said that it might be defected since shipping but noticed very late.

We cannot accept this 25% coverage in warranty, which is unfair and would like the TV to be repaired fully and functioning normal.

Really this kind of approach will lose the hope on Samsung products and will continue to be the customer of Samsung if the issue is amended.