Samsung
Reviews and Complaints

Samsung cannot provide a repair person in San Antonio, TX for 9 days.

The refrigerator is 16 months old and cost of approx. $3000.00

Part is backordered and NOT available until February. The leaking around the filter housing is a know problem with this model RF28K93880SG/AA.

The repairman stated there are thousands of these refrigerators with the same problem. Samsung is having to manufacture this part to meet the demand, part is backordered until Feb 2018.

DO NOT RECOMMEND PURCHSING THIS UNIT OR ANY OTHER SAMSUNG PRODUCT.

I can not connect to my carrier.
Contacted my carrier and they said go to settings > Mobil network> network mode > global > Then turn off and back on again and should have cellular service.
I went to settings > Mobil network > the only available option not greyed out was access points which took me nowhere. Other greyed out in network were only roaming ( which, I don't know but may be key to connection ) greyed out, last not available option was signal strength.
So I made the mistake of spending the evening with Samsung's ( actually only a company hired to handle complaints, no Samsung employees) "support". Told them the problem, waited, , , , , I won't go on, , , but then a reply or question which went on for ? hours with no solution offered. I don't know if you could get a copy of discussion but I finally gave up and in the am I checked to see if ever answered and apparently someone had finally replied @ 2330 too late but I proceeded to continue and wrote "hello" with no reply. I was exasperated and expressed just continued writing, 15 - 30 min. Then someone came on line. He asked what I needed so explained, waited, waited, did not know if he was even still alive as I had aged a few years while waiting, so I went back to writing, not at him nothing offencive unless he was offended by the waiting, waiting, and perhaps but not sure may have even expressed to many truths about the service but the writing was never aimed at him, no profanity, no reason I can think of other than he probably was tired of complaining on his support line. So I was bl9cked from site. I would not be happy doing his job either handling ? angry people at once. People are not angry at the techs but are angry at samsung for hiring 2 people to do the job of 20 and spending their day or evening waiting for support when they paid good money for products that should work. During all the changing of settings I had turned on the voice, the never ending obnoxious voice that, since I could no longer enter settings, I had to listen to all night because she is so loud I actually put phone in sink covered with pillows ( I am actually in a hotel on vacation out of country ) running out of space so Phone no work, need fix, who call to call or write to fix or put problem into hands of BBB, FCC and FTC. Can I request copy of chat and how? Or can samsung fix without a full day commitment on my part, samsungs complaint line is just a letter of x employee complaining about the people who need support and haw they just work for another co etc., The complaint line is a complaint

You already know that the service is horrible, they should have hired more of you and I get it. However I would like you to "get" that I am in as forgein country without a phone and spending my vacation in the hotel room typing, typing and getting nowhere while others are laughing and playing in pool.

My cell phone will no longer let me enter my code to get in. I need to know if fixable or tossable.
Please let me know as support has locked me out, no profanity nothing personal or directed at them just typed while waiting, waiting, typing.

I received my phone on 10 August 2017. On 27 October 2017 it stopped working. The next day I took it to Samsung, The Grove mall. They promised me it would be fixed in 7 days. It has now been a month and everytime I call them they say they are waiting for parts. I have children and an elderly mother that I need to keep in contact with. Please help me? My office number is [protected].

The mistake was buying a Samsung phone - a new S6-Edge Plus - for my wife. When I bought the device from Amazon, did not realize it was an AT&T phone (since I have always been a T-mobile customer), but the device was unlocked and the phone worked fine. In 3 months though the phone would not charge any longer and that is when the problems began. Samsung replaced the battery, but it now had an AT&T lock on. Even after unlocking the phone, the phone continued to have issues - dropped calls, text messages that would not send, emails that were not being received, etc, etc. After sending the phone back to Samsung multiple times and talking to "Executive customer support" about 20+ times they replaced the phone since it was within warranty - charging me $700 until I returned the defective one I might add - but the new phone does not work still - it is again locked, and trying to unlock, the AT&T site claims there are unpaid installments! And Samsung Executive Customer Support now wants me to go to AT&T to figure out why - when I have never had an AT&T account. This is the WORST customer service I have ever experienced! They clearly sent me a used phone in replacement where there are still dues and charged me for it! Will never recommend Samsung to anyone!

Washer makes grinding/clunking noise while agitating then quits working. Restarts several times then shuts off. This washer is only two years old. One part has been replaced and machine still doesn't work. Awaiting delivery of two more parts, an actuator and a pump. Unable to use machine for four weeks now.

I have already had machine repaired for exploding recall. This Samsung washer model WA48H7300A is a lemon. Going to buy American made next time. At least parts should be availabke then.

Congratulations Samsung! You just lost what used to be 2 very loyal customers. Not only did you take a MONTH longer than you told me the warranty fix would take, but you still didn't send the correct item that you said you would. I have gone through multiple customer service reps and many hours on the phone trying to fix this. I remained calm the whole time despite that fact most of you reps don't completely understand what is being said. One rep Roddy seemed to be awesome! And I understand her hands may have been tied, but she shouldn't have made promises she can't keep.
So now for the long story of what exactly happened, I'm so disgusted with Samsung Customer Service that I can't bring myself to buy their product anymore, not to mention the only phone worth anything is the galaxy line. My husband bought a J3 Emerge in April of 2017, by June is began having issues and would not send out MMS. By September the phones charging port was so screwed up it wouldn't even charge. So in October we called support and they told us we would have to send the phone in in order to be considered for a warranty. We were told they would email a packing label, of which we had to request twice. We ended up sending it on our own dime, when we finally received their shipping label the email was in Spanish! I cant read or speak Spanish well enough to understand the directions sent. The phone was received the 12th and by the 17th we had heard back that the old phone was not fixable and that we would be receiving a new one of comparable value. Great right?! Wrong. When we received the new phone it was just that, a phone. No battery, No battery cover, just the body of the phone. I don't know about you, but I find it pretty difficult to use a cell phone WITHOUT A FREAKIN BATTERY. But Ok just a misunderstanding I'll call and get a battery and cover sent out. The first rep I talked to kept telling me I need to call my service provider for the needed items... No ma'am! My service provider has nothing to do with the fact that you screwed up and did not give me a battery or a cover for my phone! I finally get to a rep who seems to understand what I need and says they will send a battery and cover. Great, problem solved! WRONG again. They sent back the original battery and cover from the J3 Emerge. The comparable phone they sent was the Galaxy 5... just FYI they're not the same battery or cover! So I call customer service again, this is when I get Roddy. Great customer service from her, she was friendly and diffused the situation well, and she seemed to completely understand what was needed. We discovered the galaxy s5 we received was refurbished which was the excuse used for not having a battery or back cover. I told Roddy of all the run around we had done and I was told that to make things better a BRAND NEW, non refurbished phone would be sent to us expedited shipping as soon as they received the other S5. The phone was sent out the 10th of October and received 2 days later. It wasn't until the 16th that we received the "new" phone, but not before another call to customer service to check and see when it was coming, as I don't think a week is "expedited". In case you lost count we are now on week 6 of the craziness and Samsung, you still don have a happy customer! The brand new phone we were supposed to received was refurbished not new, and still had NO BATTERY! Come on people get your act together. I give up! I ordered a battery for the phone on Amazon and I wont be purchasing another Samsung phone, I will find someone else.

Dear Sir,

I have purchased a Samsung fridge model no RT45 K5110sp 450 LTR, Invoice No. 272474 purchased on dated 31 July 2017 from Lulu D ring road Hypermarket and I have shipped to Sri Lanka without opening (Original packing). When I bring to my home in Sri Lankan, open and Connected to Power I found that no cooling inside the fridge only running

I found that switch panel is not working properly, and it should be replace. As well-known Supermarket, I am expecting LULU to assist me to replace to repair in Sri Lanka

I herewith attached copies of Invoice and delivery notes.
Serial number of the Product 0DA84DAJ500036A

Not just their phones. I had horrible issues with them over a refrigerator. Dealt with them over the phone for 10 days, they asked me to document this then document that and provide additional information everytime we spoke. Finally, when they could not make me jump through anymore hoops, they decided that it was not their policy to reimburse for food and medicine lost due to a faulty compressor during the first 24 hours of receiving a brand new refrigerator. This all came after Jonathan, Carolyn, Giancarlo, and a number of other representatives told me that they do indeed provide reibursement and that they were terribly sorry.

Long and the short of it -

DON'T BUY SAMSUNG BECAUSE THEY SUCK

My ticket numbers:
[protected]
[protected]
[protected]
[protected]

SAMSUNG customer service is horrible. Haved called for appointment last week. The customer service indicated appointmet today 7 Nov for the first or 2nd slot ie between 9 to 11 am. I have called more than 7 times since 9 am and yet they are unable to advise whether they are coming. Just put me to recorded phone messages. Told me now is 9 to 2 pm which means i have to apply for yet another 1/2 day

SAMSUNG IS SO INEFFICIENT!

Am extremely dissatisfied with the phone and EXTREMELY dissatisfied with the customer service provided by Samsung - I have called at least 10-15 times and have set in the phone on 3 occasions and while Samsung attempted to repair the phone, they failed miserably and after promising to replace the phone within the warranty period (it is less than one year and I have had repeated problems for more than 9 months) the so called "Executive Customer Service" team continues to give me the run around on my phone - giving vague excuses like the receipt does not have the IMEI number when they have on 3 occasions received my phone, replaced items in the phone and affixed a sticker with the IMEI number, because they replaced the back of the phone which contained the embossed IMEI number. I am now trying to contact the seller Amazon and the store which sold it through Amazon so see if they can help. Samsung service SUCKS!

Samsung french (3 door) refrigerators are
Poorly designed.
I have one! Bought it at best buy — great price!
Bought it in august 2015. My son advised me to buy an lg. That is important to this rant! I'm 79 and do need advice from time to time. Didn't take it because I liked the very similar samsung model better. If my husband were alive, I would never have been able to buy an extended warranty, but thank god I did. It wasn't cheap - its a 5 year warranty.
I am on my third ice maker, plus a repair to the latest model ice maker samsung changed to because of "problems" with their ice makers. Had service yesterday. Best buy's service is really good - but... They have to work with the parts samsung sends to your home.
Needless to say - now the ice maker is icing up. Yesterday's problem was that for a week, I could have opened a snow cone stand, as the only ice I could get was snow! Today's problem is that I get half ice cubes and some snow,
(understand this makes a wet mess on the fridge front and floor). After yesterday's repair and part replacement, the inside of the recently, but not yesterday, installed samsung's new and better ice makers is iced up inside. So now I have to wait a week for an appointment so they can get new parts to me.
Shame on best buy for still carrying this beast of a fridge. Best buy knows there is an ice maker problem with this brand - and I know this is now well documented all over the internet, however greater shame to samsung, a company with a good reputation, for keeping this problem going. They can't solve this? I can't get a new fridge under warranty because guess what? Ice makers aren't guaranteed in the warranty of fridges. If you are even thinking of buying a samsung refrigerator - do your homework, and listen to your friends and family. I have other trouble free samsung products, so I trusted the brand. Don't! Don't buy their appliances!

I have never been treated as I have been treated by customer service, the third party repair service and Samsung in general. I paid for an extended warranty although my appliances were less then a year (refrigerator, dishwasher, electric range and microwave) old however I received the run a round from Samsung, the Samsung person (Cornelius) wanted me to make certain troubleshooting steps, which I refused to do because it involved taking a portion of the ice maker apart which I felt was the job of Samsung, not myself, after practically arguing with the Samsung associate, I was able to receive two work order tickets for a repair. This morning while in the shower a representative from the third party repair center called, obviously I was unable to answer the phone however I called as soon as I got out of the shower, no answer and three subsequent calls with the same result, I called Samsung, spoke to a discourteous representative who curtly said the center is closed on Friday?
So, with all that said, I feel Samsung was a poor choice for me to make when purchasing my appliances and for paying for an extended warranty. Samsung is not what I thought they were and hope that other consumers can read this before making a Samsung purchase.

Philip Callas

Dear Sir/Madam,
I bought a mobile (Galaxy J5 Pro) (serial no. 356435/08/602019/3) in Cairo, Egypt on 24 July 2017.
On 26 October 2017, the screen turned purple. At first it was a small spot then it became the whole screen. I took it on the same day to Samsung agent, I2 (10 Obour Bldgs, Salah Salem, Heliopolis, Cairo). The assistant told me the screen was broken and I had to pay EGP 2, 000 to fix it, although the mobile is still under warrant. I told him I have not dropped and there is not a single crack in the screen but he insisted it was my fault. He was not helpful and his attitude was rude. He did not seem to care when I told him I will complain to Samsung.
First, I do not expect this performance of Samsung product.
Second, I do not expect such poor service from Samsung agent.
I have been a loyal Samsung customer for the past 10 years unlike my brother who is an iPhone customer. But I have to say that iPhone customer support is much superior to Samsung. My brother has dropped his phone and broken the screen and they replaced the phone - as it was still under warrant - although iPhone does not even have an agent in Egypt, but they provide customer service through certified sellers.
I am dissatisfied with the service and I would like a replacement of the mobile or at least a replacement of screen for free.

I look forward to your response.

Sandra Ashraf Shawky
[protected]@gmail.com

My husband purchased a Samsung 8 on September 20, 2017 and promptly after getting home followed the instructions given to him on how to receive his promotional offer. He chose the 128gb memory card and fast charging wireless convertible stand. Today (10/25/17) he chose to check the status of his promotion. According to the web site there was no promotional offer associated with his email address so he called customer support. The person he spoke to treated him like he was an [censor]. My husband explained that he had followed the directions given to him to register for the promotion and the guy told him that those were the wrong instructions and therefore he had not registered for the promotion. I took over the conversation from there and explained that I wanted a supervisor, was told his supervisor was not taking calls and then after insisting some more was placed on hold. Eventually a supervisor got on the line. I was calmly discussing things with her when the phone call was cut off. Nothing was resolved. I feel my husband was disrespected and cheated out of the promotional deal. He has proof of purchase to prove the date he bought the phone and even registered for the costco rebate the same day from the same computer and it went through just fine. We are very unhappy long time Samsung customers. Ref # 570681 Supervisor said her name was Maria. Called 10/25/2017 5:30 pm pacific time. We would just like the promotional items promised.

About 4 to 4.5 years i pursed a 60 inch t.v. from sears. I paid 1265.00 plus a stand for it. I own it for about 9 months and the lamp went out. I at the time thought nothing much about it until I order a lamp from sears at a cost of 147.50 Part # BP 9601472A I installed it and low and behold it worked but only lasted for another 9 to 10 months. Another lamp cost 153.50 and it worked for at least 7 months and went out again, now i have to buy another lamp and it lasted almost a year and it, s gone again. This makes 4 lamps I have had to buy at a cost of 620.25. I was told by a Samsung rep. she was sorry and i would have to live with this since the warr. was long gone. Then in the same breath i was told that if i put a fan behind the t.v. it would solve my problems. Well it hasn, t I tried to call Samsung to complain and ask for help and now they claim there is no record of my complaint. I know this may not do any good but at least they could send me a couple of lamps to help out the cause since I am stuck with this bulb blowing machine. The serial # B19L3CKL8077879M The model # HLS6187WX1XAA The Version # PF01 Since I am on S>S. this is a cost I can do without . Please help if you can. If not I simply can not afford to continue buying lamps. The part number I listed above I think is a sears part number. i may be wrong but at least i buy them through sears simply because there is no repair service for this lamp in the Crawfordville area.

I wanted to change my broken screen so I paid Union Group Smouha to purchase a new one, they gave me a commitment that I would receive the mobile in 3 days.
It took them one whole week to change my broken screen.
After that, quarter of the screen touch was not working
Now I am still waiting for the phone for 2 more weeks after.
Very rude staff who don't show even intention in the slightest bit of customer care / service.
Very Unprofessional and insulting
My receipt number is 590921
Name: Ahmed Hisham Habiba
Mobile:+2 [protected]

I purchased a Samsung 60 inch 4K television at the end of January this year. Needless to say, this over $1000.00 piece of technology stopped working after 8 months. After scheduling two separate service appointments, and having to take off from work twice (losing two days pay in the process), the TV is still not repaired. The technician ordered and replaced TWO COMPLETE SETS of PARTS, and still has no indication of what is wrong with it. I then proceeded to contact Samsung customer service. The first agent ignored my pleas for assistance and obvious dissatisfaction, insisting for over 20 minutes that the technician needed to service the television for a third time. She then transferred me to another department, where I waited for another 20 minutes to speak with someone. This agent also insisted the TV had to be serviced, and left me on hold for a half hour when I requested to speak to a supervisor, after which they informed me there was no super visor available. I called back within 20 minutes and spoke with another customer service agent. They informed me that my ticket had gone under review since the last in home service (over a week prior), and that I would be contacted once the decision was made of whether I could receive another TV. Once I was contacted, the agent insisted I would only receive a refurbished television in replace of the brand new one i had originally purchased. After another half hour on the phone, he mentioned I could get my money back on the purchase once I supplied the receipt. I emailed the receipt immediately and was contacted the following day. The new agent was very rude, insisting that since there were other purchases made on the same receipt it would take time to figure out the situation. She also refused to refund the tax I paid on the television. I once again attempted to speak with a supervisor. She continued to be rude, cutting me off and said I would be contacted by a supervisor 48 hours later.

I cannot fathom the ineptitude of Samsung and their supposed "Customer Service". It has been almost a month without my television, and an excessive amount of phone calls resulting in little to no customer satisfaction. I am paying for cable service this month for a television that does not work, won't be replaced with equal technology, and have not received a refund. Not to mention the loss of pay for missing work twice in order to be home for teach service, and the rude and excessive agents who have been unable to stand by Samsung's supposed high level of customer service.

I purchased a Galaxy Note 8 under the trade-in promotion, where I received $425 discount for trading in my Galaxy S7.

The Note 8 was defective and I had to return the order. I contacted Samsung regarding the process for my trade in and was advised there would be no credit issued.

I believe this is an illegal practice. I should be entitled to a credit for my trade-in since the order was returned.

Do not trust a Samsung Extended Warranty!

I purchased an extended warranty for my Samsung refrigerator and received a PDF with proof of insurance and instructions for how to call for service.

Call 1: the agent told me to call a local Samsung authorized repair facility, and when I did, I learned that that facility hasn't been authorized for Samsung in months and that Samsung keeps sending people to the wrong provider.

Call 2: agent told me that the prior agent was wrong AND that my contract wasn't input into their system appropriately, but it's all fine now, and they would have an authorized repair facility contact me. The repair person called and said that I should expect to pay for the visit, parts and repair because I didn't have current warranty coverage.

Call 3: I called Samsung again, and once again, was told the prior agent didn't input the contract info appropriately, but it's all OK now! I'll get a call from a repair firm to have my repair done for free.

Calls 4-6 were EXACTLY the same! A person saying, oh, it's fixed now, or in addition to the contract now being recorded correctly now, I have to call the third-party (not Samsung) that manages the extended warranty service (Assurant), but in the meantime, I got no service, my refrigerator is leaking like crazy and I'm furious.

FINALLY, I got to talk w/ a manager -- my efforts to escalate earlier were denied -- I was told that the contract contains false information and that I actually should not call Samsung to arrange for service, I need to call Assurant. The Samsung manager authorized me for a "one-time" repair. I explained I didn't want one-time authorization because my contract provides service for a full year, but ...

The manager said that despite my extended warranty being on Samsung letterhead with instructions to call Samsung for repairs, that is wrong, and that Samsung only actually handles repairs in the first year of ownership.

There are more wrinkles and frustrations yet to my experience, but the above paints a good picture of customer-service agent incompetence, lack of escalation process and complete lack or coordination between Samsung and Samsung's extended warranty providers.

Between being on hold, talking with Samsung reps, talking with Assurant reps and talking with authorized (or not) Samsung repair people, I invested more than 6 hours over 10 phone calls that spread over 7 days. Samsung customer service is the worst.

The people at ServiceQuick were very helpful -- they're the ones who actually did the repair. They were responsive, communicated well and were almost as frustrated as me!