Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Mobile Phones Samsung Faulty phone - terrible process for replacement
Samsung

Samsung review: Faulty phone - terrible process for replacement

U
Author of the review
1:35 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a business phone that keeps restarting up to 6 times a day, often during use. I did error reports, was told to take to a samsung store. Shortly after it wouldnt unlock/restart/turnoff. I took it to a samsung store,there they did a factory reset (wiped all my data as the phone would not backup). They said if it still had the restarting issue, bring it back for replacement.

A week later and it is still restarting all the time. I took it back to the store, to be told it now has to be sent in to be assessed - and I have to buy a new phone to use in the meantime. It will also take a month to be assessed.

So after losing all my photos, data, and info, and resetting up the phone, I have to buy a new phone, set that up, then reset up again if they repair my current one and return it to me.

I use my phone for business and cannot go 4 weeks without it, and what is the point of buying another when I will probably have to get this same one back, probably with the same fault still present? Either way, I am out of pocket because of the faulty phone!

Desired outcome: I want a refund for the faulty phone

More
Send message
Copy link
Report
0 comments
Add a comment

More Samsung reviews & complaints

Samsung - Refrigerator - I am totally unsatisfied with samsung! 402
Samsung - scam mail! 92
Samsung - customer service 123
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung - employees harassment from siso md. 277
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung - unbelievably bad customer service! 533
Samsung - Samsung Financing
Samsung - replacement
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung - Refrigerator
Samsung - Product
Samsung - samsung galaxy grand prime
View all Samsung reviews and complaints

  1. Samsung Contacts

  2. Samsung phone numbers
    +1 (800) 726-7864
    +1 (800) 726-7864
    Click up if you have successfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +1 (800) 726-7864 phone number Click down if you have unsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number
    USA and Canada
    8800 555 5555
    8800 555 5555
    Click up if you have successfully reached Samsung by calling 8800 555 5555 phone number 2 2 users reported that they have successfully reached Samsung by calling 8800 555 5555 phone number Click down if you have unsuccessfully reached Samsung by calling 8800 555 5555 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling 8800 555 5555 phone number
    33%
    Confidence score
    Russia
    444 7711
    444 7711
    Click up if you have successfully reached Samsung by calling 444 7711 phone number 1 1 users reported that they have successfully reached Samsung by calling 444 7711 phone number Click down if you have unsuccessfully reached Samsung by calling 444 7711 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 444 7711 phone number
    100%
    Confidence score
    Turkey
    1800 407 267 864
    1800 407 267 864
    Click up if you have successfully reached Samsung by calling 1800 407 267 864 phone number 8 8 users reported that they have successfully reached Samsung by calling 1800 407 267 864 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 407 267 864 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling 1800 407 267 864 phone number
    14%
    Confidence score
    India
    1800 228 899
    1800 228 899
    Click up if you have successfully reached Samsung by calling 1800 228 899 phone number 2 2 users reported that they have successfully reached Samsung by calling 1800 228 899 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 228 899 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 1800 228 899 phone number
    100%
    Confidence score
    Malaysia
    1800 588 855
    1800 588 855
    Click up if you have successfully reached Samsung by calling 1800 588 855 phone number 0 0 users reported that they have successfully reached Samsung by calling 1800 588 855 phone number Click down if you have unsuccessfully reached Samsung by calling 1800 588 855 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling 1800 588 855 phone number
    Vietnam
    +1 (800) 726-7864
    +1 (800) 726-7864
    Click up if you have successfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +1 (800) 726-7864 phone number Click down if you have unsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +1 (800) 726-7864 phone number
    Mexico
    +82 222 550 114
    +82 222 550 114
    Click up if you have successfully reached Samsung by calling +82 222 550 114 phone number 8 8 users reported that they have successfully reached Samsung by calling +82 222 550 114 phone number Click down if you have unsuccessfully reached Samsung by calling +82 222 550 114 phone number 4 4 users reported that they have UNsuccessfully reached Samsung by calling +82 222 550 114 phone number
    33%
    Confidence score
    South Korea
    +44 330 726 7864
    +44 330 726 7864
    Click up if you have successfully reached Samsung by calling +44 330 726 7864 phone number 2 2 users reported that they have successfully reached Samsung by calling +44 330 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +44 330 726 7864 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +44 330 726 7864 phone number
    33%
    Confidence score
    United Kingdom
    +353 818 717 100
    +353 818 717 100
    Click up if you have successfully reached Samsung by calling +353 818 717 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +353 818 717 100 phone number Click down if you have unsuccessfully reached Samsung by calling +353 818 717 100 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +353 818 717 100 phone number
    Ireland
    +61 130 042 5299
    +61 130 042 5299
    Click up if you have successfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have successfully reached Samsung by calling +61 130 042 5299 phone number Click down if you have unsuccessfully reached Samsung by calling +61 130 042 5299 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +61 130 042 5299 phone number
    Australia
    +64 800 672 6786
    +64 800 672 6786
    Click up if you have successfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have successfully reached Samsung by calling +64 800 672 6786 phone number Click down if you have unsuccessfully reached Samsung by calling +64 800 672 6786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +64 800 672 6786 phone number
    New Zealand
    +42 800 726 7864
    +42 800 726 7864
    Click up if you have successfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +42 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +42 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +42 800 726 7864 phone number
    Austria
    +32 22 012 418
    +32 22 012 418
    Click up if you have successfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have successfully reached Samsung by calling +32 22 012 418 phone number Click down if you have unsuccessfully reached Samsung by calling +32 22 012 418 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +32 22 012 418 phone number
    Belgium
    +45 70 701 970
    +45 70 701 970
    Click up if you have successfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have successfully reached Samsung by calling +45 70 701 970 phone number Click down if you have unsuccessfully reached Samsung by calling +45 70 701 970 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +45 70 701 970 phone number
    Denmark
    +33805 504 504
    +33805 504 504
    Click up if you have successfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have successfully reached Samsung by calling +33805 504 504 phone number Click down if you have unsuccessfully reached Samsung by calling +33805 504 504 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +33805 504 504 phone number
    France
    +49 619 6775 5566
    +49 619 6775 5566
    Click up if you have successfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have successfully reached Samsung by calling +49 619 6775 5566 phone number Click down if you have unsuccessfully reached Samsung by calling +49 619 6775 5566 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +49 619 6775 5566 phone number
    Germany
    +39 800 726 7864
    +39 800 726 7864
    Click up if you have successfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +39 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +39 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +39 800 726 7864 phone number
    Italy
    +31 889 090 100
    +31 889 090 100
    Click up if you have successfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have successfully reached Samsung by calling +31 889 090 100 phone number Click down if you have unsuccessfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +31 889 090 100 phone number
    Netherlands
    +47 21 629 099
    +47 21 629 099
    Click up if you have successfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have successfully reached Samsung by calling +47 21 629 099 phone number Click down if you have unsuccessfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +47 21 629 099 phone number
    Norway
    +351 808 207 267
    +351 808 207 267
    Click up if you have successfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have successfully reached Samsung by calling +351 808 207 267 phone number Click down if you have unsuccessfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +351 808 207 267 phone number
    Portugal
    +34 902 172 678
    +34 902 172 678
    Click up if you have successfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have successfully reached Samsung by calling +34 902 172 678 phone number Click down if you have unsuccessfully reached Samsung by calling +34 902 172 678 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +34 902 172 678 phone number
    Spain
    +46 771 726 786
    +46 771 726 786
    Click up if you have successfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have successfully reached Samsung by calling +46 771 726 786 phone number Click down if you have unsuccessfully reached Samsung by calling +46 771 726 786 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +46 771 726 786 phone number
    Sweden
    +41 800 726 7864
    +41 800 726 7864
    Click up if you have successfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +41 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +41 800 726 7864 phone number
    Switzerland
    +86 400 810 5858
    +86 400 810 5858
    Click up if you have successfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have successfully reached Samsung by calling +86 400 810 5858 phone number Click down if you have unsuccessfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +86 400 810 5858 phone number
    China
    +852 36 984 698
    +852 36 984 698
    Click up if you have successfully reached Samsung by calling +852 36 984 698 phone number 0 0 users reported that they have successfully reached Samsung by calling +852 36 984 698 phone number Click down if you have unsuccessfully reached Samsung by calling +852 36 984 698 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +852 36 984 698 phone number
    Hong Kong
    +81 363 332 000
    +81 363 332 000
    Click up if you have successfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have successfully reached Samsung by calling +81 363 332 000 phone number Click down if you have unsuccessfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +81 363 332 000 phone number
    Japan
    +63 24 222 111
    +63 24 222 111
    Click up if you have successfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have successfully reached Samsung by calling +63 24 222 111 phone number Click down if you have unsuccessfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +63 24 222 111 phone number
    Philippines
    +65 69 161 261
    +65 69 161 261
    Click up if you have successfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have successfully reached Samsung by calling +65 69 161 261 phone number Click down if you have unsuccessfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +65 69 161 261 phone number
    Singapore
    +27 860 726 7864
    +27 860 726 7864
    Click up if you have successfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +27 860 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +27 860 726 7864 phone number
    South Africa
    +94 115 900 000
    +94 115 900 000
    Click up if you have successfully reached Samsung by calling +94 115 900 000 phone number 2 2 users reported that they have successfully reached Samsung by calling +94 115 900 000 phone number Click down if you have unsuccessfully reached Samsung by calling +94 115 900 000 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling +94 115 900 000 phone number
    Sri Lanka
    +66 26 893 232
    +66 26 893 232
    Click up if you have successfully reached Samsung by calling +66 26 893 232 phone number 1 1 users reported that they have successfully reached Samsung by calling +66 26 893 232 phone number Click down if you have unsuccessfully reached Samsung by calling +66 26 893 232 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +66 26 893 232 phone number
    100%
    Confidence score
    Thailand
    +971 800 726 7864
    +971 800 726 7864
    Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number
    100%
    Confidence score
    UAE
    +54 800 555 7267
    +54 800 555 7267
    Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone number
    Argentina
    +55 800 124 421
    +55 800 124 421
    Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone number
    Brazil
    More phone numbers
  3. Samsung emails
  4. Samsung address
    129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
  5. Samsung social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Samsung contacts
Samsung Category
Samsung is ranked 1 among 410 companies in the Mobile Phones category
#01 Samsung Samsung #02 Ars Technica Ars Technica #03 Arlo Arlo #04 BlackBerry BlackBerry #05 TechRepublic TechRepublic

Most discussed complaints

Samsung Z flip 6 phone model SM-F741UAKEXAA SN 350152063290691
1
(opinions to this review)
 Sumsung Z Fold 5 Refund
1
(opinions to this review)
 Blue tooth complain, unsatisfaction of service in warranty period
1
(opinions to this review)
Samsung Alternatives
PlayCarry 10 reviews SPEmall 4 reviews Jawbone 2 reviews Sims Custom Shop 2 reviews More4LessDigital.com 17 reviews